NEC Xen IPK II User manual

Xen IPK II
ANALOGUE TELEPHONE
User Guide

Table of Contents
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Transferring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Tone Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Voice Over. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Account Code Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Programming Station Speed Dial . . . . . . . . . . . . . . . . . . . .9
ACD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . .11

3
General Information
The following should be considered when reviewing this User Guide:
OAccess to many features is based on system assignments. Some access
codes may vary from those stated in this user guide and not all features may
be available from your telephone.
OThe FLASH or RECALL key located on certain models of Analogue
Telephones can be used in place of the Hookswitch.
Answering Calls
Ringing Calls
OLift the handset
OConverse
Note 1: Distinctive ringing tones are provided for internal and outside calls.
Note 2: When Delayed Ringing feature is assigned, incoming calls will first ring at a
primary station. If the call is unanswered after a preprogrammed time interval,
calls will also ring at the assigned secondary station.
Off-Hook Signalling
With a call in progress:
OReceive Off-Hook Signalling
OReplace handset to disconnect the current call
OLift the handset to converse with new call

4
Making Calls
Internal Calls
OLift the handset
ODial station number or 9for the attendant (or reception)
Note 1: When calling a multiline telephone, dialling 1after the station number will
change ringing to voice, or voice to ringing.
Note 2: To directly access a personal voice mailbox, dial 8after dialling the station
number.
Outside Calls
OLift the handset
ODial trunk access code i.e. 0
ODial telephone number
OConverse
Last CO/PBX Number Redial
OLift the handset
ODial #5
OConverse
Speed Dial – Station/Group/System
OLift the handset
ODial Speed Dial code:
Station Speed Dial #7
Group Speed Dial #4
System Speed Dial #2
ODial Speed Dial Memory location:
Station Speed Dial 0-9
Group Speed Dial XXX (none at default)
System Speed Dial 000~999
OConverse
Trunk Queuing
Upon receiving busy tone when all outside lines are busy:
ODial #
OReplace handset
Note: When an outside line is available, your telephone will ring; lift handset and
place call (no need to dial Trunk Access code).

5
Placing a Call on Hold
Exclusive Hold
With a call in progress:
OPress Hookswitch
Note 1: Replacing the handset when a call is on hold will cause the held call to
immediately ring your station.
Note 2: Once a call is placed on hold, the telephone can be used to place another
internal or outside call, or access a feature (i.e. Call Pickup). Press
Hookswitch again to return to the original party and place the second party on
hold.
Transferring Calls
With a call in progress:
OPress Hookswitch
ODial station number
OAnnounce call (optional)
OReplace handset
Note 1: If the called station is busy, replacing handset will initiate a camp-on. An
unanswered camp-on or ring transferred call will recall to your telephone after
a preprogrammed time interval.
Note 2: To return to the original party, press Hookswitch twice.
Note 3: To transfer a call directly to a personal voice mailbox, dial 8after dialling the
station number.
Conference
With a call in progress:
OPress Hookswitch
ODial #1
ODial the party you want to add and wait until they answer
OPress Hookswitch and repeat the third step to add more parties
-OR-
Press Hookswitch twice to set up the conference

6
Call Park
To park a call:
OPress Hookswitch
ODial #6 and the Park orbit (01~64)
Note: If you hear busy tone, the orbit is busy. To try another orbit, press the
Hookswitch twice and repeat the second step.
OUse Paging to announce the call
OReplace handset
Note 1: If not picked up, the call will recall to you.
Note 2: You can Park Intercom or Trunk calls.
To pick up a parked call:
OLift the handset
ODial 46and the Park orbit (01~64)
Tone Override
OTo send Off-hook signals when calling a busy telephone:
ODial 4
-OR-
Dial 709 (if the single digit access code is not available)
Note 1: You hear Ring Busy Tone. The called extension hears Call Alert Notification.
Note 2: By default, your extension will send off-hook signals automatically.
To answer tone override:
OReceive Tone Override
OHang up the handset
OAnswer the incoming call and talk with the party
Voice Over
Originate
When calling a busy telephone:
ODial 6-OR-
Dial 690 (if the single digit access code is not available)
OAnnounce message (after the alert tone ends)
Answer
With a call in progress:
OReceive Voice Over announcement
OReplace handset; first call is terminated
OLift the handset when phone rings
OConverse with Voice Over originator

7
Call Forwarding
Call Forward – Immediate
Set
OLift the handset
ODial 741
ODial 1(Set)
ODial the destination extension or off-premise number
OHang up
Cancel
OLift the handset
ODial 741
ODial 0 (Cancel)
OHang up
Note: While set, Call Forward – All overrides Call Forward Busy/
No Answer setting.
Call Forward – Busy/No Answer
Set
OLift the handset
ODial 744
ODial 1(Set)
ODial the destination extension or off-premise number
OHang up
Cancel
OLift the handset
ODial 744
ODial 0 (Cancel)
OHang up
Note: While set, Call Forward – All overrides Call Forward Busy/No Answer
setting.

8
Paging
To make a paging announcement:
OLift the handset
ODial the paging service code:
Internal Paging Zones 701
External Paging Zones 703
Combined Internal/External 41
ODial the paging zone number:
Internal Paging Zones 1~9, 0for All Zones
(or 01~64, 00 for All Zones)
External Paging Zones 1~8, 0for All Zones
Combined Internal/External 1~8, 0for All Zones
OMake announcement
OHang up
Note: For combined paging, if the internal paging zone is busy or if there are no
extensions in a paging group, the page will be announced as an external
page only.
Meet-me Answer
To join a Meet Me Internal Page:
OLift the handset
ODial 763 (if your extension is in the zone called)
-OR-
Dial 764 and the zone number (if your extension is not in the zone called)
OConverse with the originator of the page
Call Pickup
To answer a call ringing on another telephone:
OLift the handset
ODial the Call Pickup service code:
Own Call Pickup Group & Ring Group 4#
Directed Call Pickup 44 + Extension No.
Own Call Pickup Group 756
Other Call Pickup Group 769
Specified Call Pickup Group 768 + Group No. 1~9 (or 01~64)
OConverse
Note: If more than one call is incoming, the system sets the priority for which call
it will answer first.

9
Do Not Disturb
OLift the handset
ODial 747
ODial the DND option code:
0= Cancel DND
1= Incoming Trunk Calls Blocked
2= Incoming Intercom, Call Forwards and Transferred Trunk Calls Blocked
3= All Calls Blocked
4= Call Forwards Blocked
Account Code Entry
With an outside call in progress:
OPress Hookswitch
ODial Account Code Entry service code ______
ODial Account Code (16 digits maximum)
OPress Hookswitch to return to held call
Programming Station Speed Dial
To store a Station Speed Dial number:
OLift the handset
ODial 755
ODial the Station Speed Dial buffer number to be programmed (0~9)
Note: 0= Station Speed Dial buffer 10.
ODial the Trunk Access Code (e.g., 0) - if required
ODial telephone number you want to store (up to 24 digits)
Note: Valid entries are 0~9, #and 4.
OHang up

10
ACD
Multiple Agent Log In
To Log In:
OLift the handset
ODial the AIC Log In service code (not assigned at default)
ODial the log in code (up to 20 digits) (optional)
ODial the first Agent Identity Code (AIC) (up to four digits)
Note: You will hear a confirmation tone when immediately logging in with
additional AICs.
OFor second agent log: Dial the second Agent Identity Code (AIC) (up to
four digits)
Note: You will hear a confirmation tone.
OFor third agent log: Dial the third Agent Identity Code (AIC) (up to four
digits)
Note: You will hear a confirmation tone.
Note: Follow Steps 1~4 to log in with additional AICs (up to three) at any time.
To Log Out:
OLift the handset
ODial the AIC Log Out service code (not assigned at default)
Note: All AIC are logged out.
To log out of an ACD group without using AIC:
OLift the handset
ODial the ACD Log Out service code 655 (default)
Off-Duty Mode (Rest Mode)
To set the manual Rest Mode:
OLift the handset
ODial 658
Note 1: A fast busy tone is heard
Note 2: To set Pre-Rest Mode (while on a call), press the Hookflash and then
dial 658. Press the Hookflash again to return to the outside party. Rest
Mode will begin once the call is completed.
OHang up
To cancel the manual Rest Mode:
OLift the handset
Note: A fast busy tone is heard
ODial 659
OHang up