NEC Univerge SV9100 User manual

DT530/DT920
NEC Enterprise Communication Technologies, Inc.
August 2019
NDA-31952
Issue 1.0
USER GUIDE
SV9100
®

NEC Enterprise Communication Technologies, Inc. reserves the right to change the
specifications, functions, or features at any time without notice.
NEC Enterprise Communication Technologies, Inc. has prepared this document for
use by its employees and customers. The information contained herein is the property of
NEC Enterprise Communication Technologies, Inc. and shall not be reproduced
without prior written approval of NEC Enterprise Communication Technologies, Inc.
Dterm and UNIVERGE are registered trademarks of NEC Corporation. Windows is a
registered trademark of Microsoft Corporation.
Copyright 2019
NEC Enterprise Communication Technologies, Inc.
3929 W. John Carpenter Freeway
Irving, TX 75063
Communications Technology Group

- 1 -
TABLE OF CONTENTS
1. INTRODUCTION
General ........................................................................................................................... 1
Keys And Parts for DT530 ............................................................................................ 3
Face Layout for DT920 ................................................................................................. 6
Icon Display ................................................................................................................. 10
Menu List ..................................................................................................................... 10
Displaying Menu List............................................................................................................. 10
Simple Operation by Menu Key and Cursor Key ..................................................... 11
2. TERMINAL SETUP
Terminal Setup With the Up/Down Key ..................................................................... 13
To Adjust Handset Receiver Volume .................................................................................... 13
To Adjust Speaker Volume ................................................................................................... 13
To Adjust Ringer Tone .......................................................................................................... 13
To Adjust LCD Contrast........................................................................................................... 13
Terminal Setup With the Feature Key ....................................................................... 14
Microphone On/Off................................................................................................................ 14
To Select Ringer Tone .......................................................................................................... 14
Listening to the Incoming Ring Choices .................................................................................. 14
For Trunk Ring: ..................................................................................................................... 15
Changing your Extension Incoming Ring Tone ....................................................................... 15
Listening to the Incoming Ring Choices .................................................................................. 16
3. BASIC OPERATION
Login (DT900 Series Only) ......................................................................................... 19

- 2 -
TABLE OF CONTENTS
Logout (DT900 Series Only) ....................................................................................... 19
4. FEATURE OPERATION
Answering Calls .......................................................................................................... 21
Ringing Calls......................................................................................................................... 21
Ringing Calls to a Second Incoming Extension/CAR/VE Key............................................... 21
Answering Outside Calls Using the Answer Key .................................................................. 21
Voice Announce Calls........................................................................................................... 22
Camp-on (Call Waiting)......................................................................................................... 22
Off Hook Signaling ................................................................................................................ 22
Placing Calls ................................................................................................................ 22
Internal Calls ......................................................................................................................... 22
Outside Calls......................................................................................................................... 22
Trunk Queuing ...................................................................................................................... 22
Last CO/PBX Number Redial................................................................................................ 23
Speed Dial – System/Group/Station ..................................................................................... 23
Microphone Control .................................................................................................... 24
Speakerphone Calls .................................................................................................... 24
Group Listen ................................................................................................................ 24
Holding Calls ............................................................................................................... 24
System Hold.......................................................................................................................... 24
Exclusive Hold ...................................................................................................................... 25
Transferring Calls ....................................................................................................... 25
Using Manual Dial................................................................................................................. 25

- 3 -
TABLE OF CONTENTS
Using Direct Station Selection (DSS).................................................................................... 25
Conference .................................................................................................................. 25
Call Park – System ...................................................................................................... 26
Station Busy/no Answer Options .............................................................................. 26
Callback ................................................................................................................................ 26
Message Waiting .................................................................................................................. 27
Tone Override ....................................................................................................................... 28
Department Step Call............................................................................................................ 28
Voice Over ............................................................................................................................ 28
CO/PBX Dialing Options ............................................................................................. 29
Save Number Dialed............................................................................................................. 29
Memo Dial............................................................................................................................. 29
Repeat Redial ....................................................................................................................... 30
Caller ID ................................................................................................................................ 30
Temporary Memory ................................................................................................................. 31
CALL PICKUP .............................................................................................................. 31
Group Call Pickup ................................................................................................................. 31
Directed Call Pickup.............................................................................................................. 32
PAGING ........................................................................................................................ 32
Meet Me Answer ................................................................................................................... 33
BACKGROUND MUSIC ............................................................................................... 34
CALL FORWARDING .................................................................................................. 34
All Calls (CF/A) ..................................................................................................................... 34
Call Forwarding Busy/No Answer (B/NA) ............................................................................. 35

- 4 -
TABLE OF CONTENTS
SELECTABLE DISPLAY MESSAGING ...................................................................... 36
STATION RELOCATION ............................................................................................. 37
CODE RESTRICTION, DIAL BLOCK .......................................................................... 37
ACCOUNT CODE ENTRY ........................................................................................... 38
AUTOMATIC CALL DISTRIBUTION (ACD) ................................................................ 39
Agent Log In.......................................................................................................................... 39
AIC Agent Log In................................................................................................................... 39
Multiple AIC Agent Log In ..................................................................................................... 40
Rest Mode............................................................................................................................. 40
Queue Status Display ........................................................................................................... 40
Answering a Call Using a Headset ....................................................................................... 41
Using the Headset with Automatic Answer for ACD Agents: ................................................ 41
Station Speed Dial – Dial Access ......................................................................................... 41
Line Keys/Programmable Function Keys.............................................................................. 42
5. DIRECTORY OPERATION
Add New Data .............................................................................................................. 47
Find Registered Data .................................................................................................. 48
Make a Call From Directory ........................................................................................ 49
Delete All Directory Data....................................................................................................... 50
Delete Specific Directory Data ................................................................................... 50
6. CALL HISTORY OPERATION
View Call History ......................................................................................................... 53

- 5 -
TABLE OF CONTENTS
Make a Call From Call History ................................................................................... 53
Store Call History Data to Speed Dial ....................................................................... 54
Delete Call History Data ............................................................................................. 54

- 6 -
TABLE OF CONTENTS
This page is for your notes.

1
1.
1. INTRODUCTION
General
This guide explains how to operate DT530/DT920
under the following headings.
CHAPTER 1 INTRODUCTION
Explains the configuration of this guide and
contains the following information.
❍Face layout
❍Keys and Parts
❍Icon Display
❍Menu List
CHAPTER 2 TERMINAL SETUP
Explains the operating procedures for terminal
settings of the DT530/DT920.
CHAPTER 3 BASIC OPERATION
Explains the basic operation of the DT530 and
DT920 multiline terminals.
CHAPTER 4 FEATURE OPERATION
Explains operating procedures for various
Telephony Server features.
CHAPTER 5 DIRECTORY OPERATION
Explains operating procedures for th Directory
function.
CHAPTER 6 CALL HISTORY OPERATION
Explains operating procedures for Call History.

2
1.
Face Layout for DT530
DT530 (DTK-12D-1)
DT530 (DTK-24D-1)

3
1.
Keys And Parts for DT530
DT530
(12/24-BUTTON WITH MONOCHROME DISPLAY)
(1) Handset
Used for sending/receiving voice.
(2) Exit Button
To exit the Menu or Help mode and go back to the
time display.
(3) Speaker
Used when originating a handsfree call.
(4) Dial Keypad
Dial the called party number or feature access
code.
(5) Hold Key
To place an internal or external call on hold.
(6) Transfer Key
Allows the station user to transfer established
calls to another station, without attendant
assistance.
(7) Speaker Key
To control the built-in speaker which can be used
for:
Hands-Free dialing/monitoring.
LED on key lights when the key is active.
* All standard IP versions include support for full
duplex hands-free mode. All TDM and IP enabled
versions are half duplex hands-free mode.
(8) Cursor Key
By using this key, you can access various
features with a simple operation.
Details on Cursor Key
(2)
(1)
(3)
(4) (5) (6) (7)
(8)
(10)
(9)
(11)
(12)
(13)
(14)
(15)
(16)
(17)
(a-1) Volume (UP) key (Four-way scroll up key)
(b) Redial key (Four-way scroll left key)
(c) Enter key
(d) Directory key (Four-way scroll right key)
(a-2) Volume (DOWN) key (Four-way scroll down key)
(b) (d)
(a-2)
(c)
(a-1)

4
1.
(a) Up/Down
(DOWN UP)
Used to adjust speaker/receiver volume, and
ringer volume.
❍Speaker/Receiver Volume:
Press ( ) or ( ) key during conversation.
❍Ringer Volume:
Press ( ) or ( ) key during ringing.
(b) Redial
(Last Number Call, Speed Calling-Station/
Group) Press this key to activate redial
feature. Press Redial and scroll back
through numbers that have been dialed.
When the desired number is displayed, press
or # to activate dialing.
Note: A-law Countries [Europe, Australia,
Russia, Latin America, Middle near East,
other Asian nations]: #
µ-law Countries [North America]: .
(c) Enter
This accesses a shortcut menu for
frequently-used features. Use this key to
display the shortcut menu and determine the
selected item in the menu.
Also, this key is used as the cursor-
movement key on the local menu of the
telephone.
Shortcut Menu includes the following features.
Feature Description
1. Missed Call Access to history of Missed Call.
2. Voice Mail Access to history of incoming Voice Mail.
UP
DOWN
DT530

5
1.
(d) Directory
Pressing this key opens Directory menu. For
details on Directory service, see
5.DIRECTORY OPERATION.
(9) Menu Key
To access the local menu.
(10) Mic Key
To respond handsfree. LED lights during
speakerphone operation.
(11) Answer Key
When LED on this key is lit, press this key to
answer a waiting call.
(12) Feature Key
To activate features such as terminal setup, and
to program One-Touch Speed Dial Keys.
(13) Recall Key
To finish a call and hear the dial tone.
(14) Programmable Keys
These keys can be programmed as Flexible line
key/Programmable feature key by System
Administrator.
(15) Help Key
To display explanations of the Softkeys on the
LCD.
Note: Not all Help contents are displayed. For details,
contact the System Administrator.
(16) Soft Keys
Any feature shown at the bottom of the LCD is
available. The appropriate feature key is
displayed on the screen according to the call
handling process.
(17) LCD (Liquid Crystal Display)
The LCD (Liquid Crystal Display) provides DT530
activity information plus data, time and Softkey
Operation with a 28-character, 4-line display
capability. Top line is used exclusively for the
status icons.
Up Move the highlighted area one line up
the screen.
Down Move the highlighted area one line
down the screen.
Left Go back to the previous screen.
Right Go to the screen which corresponds
to the highlighted menu item.
Enter Go to the screen which corresponds
to the highlighted menu item.
List Dir ICM Prog
101 STA101
28 APR MON 8:45AM

6
1.
Face Layout for DT920
DT920 (ITK-6D-1)
DT920 (ITK-12D-1)

7
1.
Keys And Parts for DT920
(ITK-6D-1 and ITK-12D-1)
(1) Handset
Used for sending/receiving voice.
(2) Exit Button
To exit the Menu or Help mode and go back to the
time display.
(3) Speaker
Used when originating a handsfree call.
(4) Dial Keypad
Dial the called party number or feature access
code.
(19)
(1)
(2)
(3)
(4) (5) (6) (7) (8)
(9)
(10)
(11)
(12)
(13)
(14)
(16)
(15)
(17)
(18)

8
1.
(5) Hold Key
To place an internal or external call on hold.
(6) Transfer Key
Allows the station user to transfer established
calls to another station, without attendant
assistance.
(7) Speaker Key
To control the built-in speaker which can be used
for:
Hands-Free dialing/monitoring.
LED on key lights when the key is active.
* All standard IP versions include support for full
duplex hands-free mode. All TDM and IP enabled
versions are half duplex hands-free mode.
(8) Cursor Key
By using this key, you can access various
features with a simple operation.
Details on Cursor Key
Two lines of menu items can be displayed at a
time. Use "Up" or "Down" key to scroll to the item.
(a) Up/Down
(DOWN UP)
Used to adjust speaker/receiver volume, and
ringer volume.
❍Speaker/Receiver Volume:
Press ( ) or ( ) key during conversation.
❍Ringer Volume:
Press ( ) or ( ) key during ringing.
(b) Redial/CID Scroll
(Last Number Call, Speed Calling-Station/
Group)
Press key once to activate redial feature.
Press redial and scroll through numbers that
have been dialed.
When the desired number is displayed, press
the # key to activate dialing.
Press key twice to activate the CID scroll
feature. Press key twice and scroll through
numbers that have been received.
When the desired number is displayed go off
hook to activate dialing.
(a-1) Volume (UP) key (Four-way scroll up key)
(b) Redial key (Four-way scroll left key)
(c) Enter key
(d) Directory key (Four-way scroll right key)
(a-2) Volume (DOWN) key (Four-way scroll down key)
(b) (d)
(a-2)
(c)
(a-1)
ITK-6D-1 Menu

9
1.
(c) Enter
This accesses a shortcut menu for
frequently-used features. Use this key to
display the shortcut menu and determine the
selected item in the menu.
Also, this key is used as cursor-movement
key on the local menu of the telephone.
Note: The ITK-6D-1 does not support the
Shortcut Menu.
(d) Directory
Pressing this key opens Directory menu. For
details on Directory service, see
5.DIRECTORY OPERATION.
(9) Menu Key
To access the local menu.
(10) Mic Key
To respond handsfree. LED lights during
speakerphone operation.
(11) Feature Key
To activate features such as terminal setup, and
to program One-Touch Speed Dial Keys.
(12) Answer Key
When LED on this key is lit, press this key to
answer a waiting call.
(13) Recall Key
To finish a call and hear the dial tone.
(14) Programmable Keys
These keys can be programmed as Flexible line
key/Programmable feature key by System
Administrator.
Up Move the highlighted area one line up
the screen.
Down Move the highlighted area one line
down the screen.
Left Go back to the previous screen.
Right Go to the screen which corresponds
to the highlighted menu item.
Enter Go to the screen which corresponds
to the highlighted menu item.

10
1.
Icon Display
The LCD of DT530 displays Desktop Icons which
provide notification when events (such as missed call
and voice mail) occur.
Note: Icon display is not provided on the DT920 telephone.
Menu List
From the Menu List, the user can use various
application features such as Directory and Call History.
Displaying Menu List
Press the Menu key. The menu list is
displayed in LCD. Use the Cursor key to
select desired menu item.
Feature Icon Description
Missed Call
This icon appears when there is a
missed call. Once the user has
checked the missed call, this icon
will disappear.
Voice Mail
This icon provides notification of
incoming Voice Mail. Once the user
has checked the mail, this icon will
disappear.
Cursor
This icon indicates the currently
available direction of the Cursor
Key.
Icon Display
No. Menu Item Description
1 Call History To view Call History.
2Directory To use Directory function.
3Setting
To set up the terminal such as ringing
volume control, LCD display setting
and download of Music on Hold.
0Terminal
Config
This item is used for Configuration
setting of DT530/DT920.
Menu