NEC NEC Dterm Series E User manual

MCCCD
NEC Dterm Series E
TELEPHONE
USER'S GUIDE
®
Notes / Phone Numbers
EMERGENCY
In an emergency, lift the handset and dial 911. It is not
necessary to dial a "9" first.
Always call your college Security office first if the emergency
is not life-threatening. If you do call 911, notify your Security
office immediately. This will help expedite emergency
services and reduce confusion when paramedics or firemen
arrive.
College Security Phone Number
Location

Telephone User's Guide
NEC DtermSeries E
Written by
Susan High
Training Services
Revised by
Barbara Matus
Information Technology Services
July, 1998
Maricopa County Community College District
2411 West 14th Street
Tempe, AZ 85281-6941
Copyright 1998 - Maricopa County Community College
District. Any or all parts may be duplicated for instructional
use if credit is given to MCCCD and the author and it is not
sold for profit.
VOICE
The VOICE feature enables you to make a “voice”
announcement call to another phone on the same system.
Your voice will be projected over the speaker of the station
you call. The called party may converse with you without
lifting the handset by activating the MIC key.
Note: Voice feature does NOT work network-wide.
To initiate a VOICE call (to someone at your location):
1. Depress the SPEAKER key or lift the handset.
2. Dial the desired station.
3. Depress the VOICE soft key while receiving ringback
tone. As soon as dialing is complete, the called station
will chime. Speak to the called party.
4. Called party can speak to you handsfree.
*Note: This is not a polite feature. User should be advised
that it is intrusive.
®

(there may be several phones in a pickup group), the call is
transferred to your primary line. It then can be handled like
any other incoming call (i.e., transferred, placed on hold,
etc.).
To answer another person’s phone within the pickup group:
1. Depress the SPEAKER key, or lift the handset.
2. Depress the PICKUP soft key.
3. Answer the call as you would any incoming call.
S&R
Save and Repeat (S&R) is a memory key that will store one
telephone number up to 24 digits. The number you store
under the S&R key will remain in memory until you use,
erase, or reprogram the key. Once you press the S&R key
to dial a number, you must press S&R again to restore the
number to memory for future use.
To store a number in S&R:
1. Depress SPEAKER.
2. Dial the number you want to save.
3. Depress the S&R soft key.
To place a call using S&R:
1. Depress the SPEAKER key or lift the handset.
2. Depress the S&R soft key (system will dial the stored
number).
3. Depress the S&R soft key to save the number for future
dialing.
To erase of number stored in S&R:
1. Depress the SPEAKER key (receive dial tone).
2. Depress the S&R soft key (light will go out).
3. Depress the SPEAKER key.

MCCCD Phone Numbers
Chandler Gilbert Community College...................... 732-7000
Estrella Mountain Community College Center ........ 935-8000
GateWay Community College................................. 392-5000
Glendale Community College ................................. 435-3000
Maricopa Skill Center .............................................. 238-4300
MCCCD Offices....................................................... 731-8000
Mesa Community College ....................................... 461-7000
Paradise Valley Community College....................... 787-6500
Phoenix College ...................................................... 264-2492
Rio Salado Community College .............................. 223-4000
Scottsdale Community College ............................... 423-6000
South Mountain Community College....................... 243-8000
Operators' number are provided for your convenience.
Please dial extensions directly whenever possible.
Main Voice Mail Number
1. Depress the Soft Key below “HEADSET” again. The
primary extension LED will extinguish when HEADSET is
deactivated.
HELP
Activation of the HELP key, in conjunction with depressing a
Soft Feature key, will provide information about that key.
To activate HELP feature:
1. Depress the HELP key.
2. Depress the Soft Feature key you desire more
information about.
MIC (Microphone)
The MICrophone key is used in conjunction with the
SPEAKER key to participate in “hands-free” conversation.
To initiate a hands-free speaker call:
1. Depress the Soft key below “MIC” to activate the
microphone. The MIC LED will illuminate when MIC is
active.
2. Depress the SPEAKER key to initiate your call.
MUTE
Go off-hook or press SPEAKER key then press Soft key
below “MUTE”. MUTE will flash and Voice Path is elimi-
nated to the handset, headset or speaker.
PICKUP
This feature enables you to answer phones that do not
appear on your terminal but have been programmed into a
pickup group. When you answer a call in your pickup group

INTRODUCTION
The telephones installed during the MCCCD
Telecommunications Improvement Project are NEC Dterm
Series E digital terminals. They are designed with dedicated
function keys, programmable line keys, and soft feature keys
and will work only with MCCCD's NEAX telephone system.
As always, you can call each Maricopa location by dialing the
5-digit extension number. Please be reminded, only dial "9"
plus the number when you are dialing outside of MCCCD.
LONG-DISTANCE CALLS - BUSINESS
To place a long-distance call, it is necessary to have an
authorization code. Long-distance calls may be placed from
most telephones using your authorization code.
To place a long-distance call:
1. Dial 9 for an outside line.
2. Dial 1and the number you are calling.
3. When you hear a fast busy signal, enter your 7-digit
authorization code.
LONG-DISTANCE CALLS - INTERNATIONAL
1. Dial 9 for an outside line.
2. Dial the country code and number
3. When you hear a fast busy signal, enter your 7-digit
authorization code.
LONG-DISTANCE CALLS - PERSONAL
All personal long-distance calls must be charged to your
home or appropriate calling card, or placed collect to the
called party.
To Use the Call Back Feature:
1. When you encounter a busy signal, press the soft key
"CBack" button once (receive dial tone). Hang up the
handset.
2. When your phone rings with the 3-series ring, lift the
handset. Automatic call back will be initiated and you
will hear the phone ring at the called station.
Note: A call back ring can be picked up only from the station
initiating the call. Other stations with that line
appearance cannot retrieve a call back call. Only
one call back perphone can be set.
EXIT
The EXIT key is necessary to EXIT the HELP feature.
To exit the HELP feature:
1. Depress the EXIT key.
HEADSET
A headset device can be used with your terminal to allow for
greater flexibility between telephone work and work requiring
the use of your hands.
Note: Not all phones have been equipped with the "headset"
soft key feature.
To activate the HEADSET:
1. Depress the Soft Key below “HEADSET”. The primary
extension LED will illuminate when HEADSET is
activated.
To deactivate the HEADSET:

TELEPHONE FEATURES
The Telephone User's Guide is arranged alphabetically by
terminal (phone) feature for easy reference.
Function Keys
ANSWER
The ANSWER feature allows the console operator to notify
you that you have another call waiting. You will hear two
short tones and the ANSWER indicator will light. The
ANSWER button enables you to toggle back and forth
between two calls (similar to call waiting).
To Receive a Call with the ANSWER Button:
1. Ask the party you are speaking with to hold.
2. Depress the ANSWER button once (first call is placed
on hold).
3. Receive second call.
2. Depress the desired SPEED DIAL key.
3. Enter the desired telephone number or feature code.
4. Depress the FEATURE key again to save the number.
To verify the speed dial set:
1. Depress the FEATURE KEY.
2. Depress the SPEED DIAL key.
3. Display indicates digits programmed.
To place a call using SPEED DIAL:
1. Depress the SPEAKER key, or lift the handset.
2. Depress the SPEED DIAL key.
Soft Feature Keys
Soft Feature keys are the triangular shaped keys at the
upper portion of the NEC Dterm Series E digital terminal.
These keys are used to activate additional features
programmed on your terminal.
CALL BACK
Call back is used when you, the caller, dial a phone on the
MCCCD network and encounter a busy signal. By using call
back, you program the system to call you back when both
phones are idle. When both your line and the called station
line are clear, your telephone will ring in a series of three
rings. When you lift the handset, the system redials the
called number. You can choose to ignore a call back if, for
example, you arebusy when your phone rings. It will stop
ringing after a few seconds.
CONFERENCE CALLING
Conference enables you to turn a two-way conversation into
a three-way conference call. You can conference call with
people within or outside MCCCD. If all three stations are
within the MCCCD, any one station can hang up and the
other two stations will still be connected.
To establish a three-way conference call from an existing
two-way call:
1. Press the TRANSFER button once (receive dial tone).
2. Dial the number of the third party.
3. When third party answers, press the CONF button once.
Note: The LED CONF display will light on each telephone
instrument included in a conference call.

FEATURE
The feature key is used to activate terminal setup functions
and to program one-touch speed dial keys. By depressing
FEATURE plus a number, your terminal will perform specific
activities.
FEATURE + 1 = Turns microphone on or off.
FEATURE + 2 = Adjusts handset receiver volume
FEATURE + 3 = Selects ringer tone
FEATURE + 4 = Adjusts transmission/receiving volume
FEATURE + 5 = Activates hands-free operation
FEATURE + 6 = Deactivates hands-free operation.
FEATURE + 7 = Turns call indicator lamp on or off for in
coming call notification.
HOLD
To place a call on HOLD:
1. Depress the HOLD button once.
2. Replace the handset in the cradle.
Calls may not be left on Hold for longer than approximately 2
minutes. The NEAX is programmed to "remind" you that
there is a call on hold and will return the call to you with a
series of short, steady rings.
To retrieve a call placed on HOLD:
1. Lift the handset.
2. Depress the "held" line key.
HOLD, EXCLUSIVE
Exclusive Hold enables you to place a call on hold and
prevent other stations with that line appearance from
retrieving the call. The call can be retrieved only from the
station that placed it on hold.
FWD-NA: (Forward No Answer) This feature, when
activated (or set), forwards incoming calls to the destination
assigned by the user when the terminal is left unanswered
after 3 rings.
To activate any of the Forward features:
1. Depress the SPEAKER key or lift the handset.
2. Depress the FWD line key you choose to activate
3. At the tone, enter the forward destination number (FWD
Set will appear on the LCD).
4. Depress the SPEAKER key or return the handset to the
cradle (The LED will light indicating the feature has been
activated).
To cancel any Forward feature:
1. Depress the SPEAKER key or lift the handset.
2. Depress the activated FWD line key (FWD CNCL will
appear on the LCD).
3. Depress the SPEAKER key or return the handset to the
cradle.
Note: Any combination of forwarding features can be used,
however, FWD-All (Forward All) will override the other two
forward features.
SPEED DIAL
You can store numbers (up to 24 digits) of your choice and
reprogram them as often as you please. The numbers
remain stored in memory until you reprogram them. Any
unused line appearance key may be used as a user defined
speed dial key.
To program SPEED DIAL numbers:
1. Depress the FEATURE key.

To place a call on exclusive hold, press the HOLD button
twice.
To retrieve a call on exclusive hold, lift the handset and
press the held line key.
RECALL
The RECALL button clears the line and returns dial tone. It
has the same effect as replacing the handset in the cradle
and then lifting it again to receive dial tone. For example, if
you dial a wrong number, you can clear the call and reclaim
dial tone by depressing RECALL once.
REDIAL
The REDIAL key allows you to call a number previously
dialed. By depressing the REDIAL key, you can scroll
through previously dialed numbers until you locate the
number you desire.
1. Depress the REDIAL key.
2. Depress the "*" key to activate dialing.
SPEAKER
The Speaker button allows you to initiate a phone call with-
out lifting the handset. (For information about a hands-free
conversation, see section entitled "MIC')
To use the SPEAKER button:
1. Depress the SPEAKER button once (receive dial
tone).
2. Dial the number (hear called station ringing and party
answer).
3. If you encounter a busy signal or no answer, depress
the SPEAKER button once to cancel the call.
Call indicator lamp: Lamp at top corner of terminal display
flashes when a call terminates to the terminal. Lamp lights
steadily when a message has been left. This will indicate if
you have voice mail waiting.
LCD (Liquid Crystal Diode): Display provides terminal
activity information plus date, time, and Soft key operation.
LED (Light Emitting Diode): Some function keys have a
built-in LED that lights or flashes according to the activity of
that function key.
MIC (Microphone) lamp: Lamp displays the status of the
built-in microphone used for hands-free operation.
Programmable Keys
The following are Dterm features available by pressing the
programmable keys. The user may program some features,
other features must be programmed by the telephone
system administrator.
CALL FORWARD
Call forwarding enables you to forward your telephone calls
to the destination of your choice. You may want to forward
your calls to another station, the Voice Messaging Center
(x18866), or a number outside of MCCCD. All MCCCD NEC
Dterm Series E digital terminals have been programmed with
the following Forward features:
FWD-ALL: (Forward All) This feature, when activated (or
set), forwards ALL incoming calls to the destination assigned
by the user.
FWD-BY: (Forward Busy) This feature, when activated (or
set), forwards incoming calls to the destination assigned by
the user when you are using the phone.

TRANSFER
The transfer feature allows you to transfer a call to another
station. You can transfer a call to another station on
campus, a station at another campus or District Office, or a
number outside the MCCCD.
To transfer a call:
1. Depress the TRANSFER button once. Do not place a
call on hold (receive service tone).
2. Dial the transfer number and stay on the line. Three
things may happen when you transfer a call:
1. The party at the transfer station will answer. You
then may converse with the person at the transfer
station (i.e. "I have a transfer call for you"). The
caller you are transferring has been placed "on hold"
by the system and cannot hear your conversation
(exception: calls being transferred to the console
operator are not placed on hold, and the caller will
hear everything you and the operator say). After
announcing the call, hang up. The call will then be
connected to the transfer station.
2. You will encounter a busy signal or no answer at
the transfer station. To retrieve a transfer call,
depress the TRANSFER button once. You will be
reconnected to the caller and then can try another
station or ask the caller to place the call later.
3. You may inadvertently dial the wrong number. If
you realize you have dialed the wrong number
before the transfer station answers, depress the
TRANSFER button once to cancel the transfer and
retrieve the call. If the party at the "wrong" station
answers, ask them to hang up, and you will be
reconnected to the caller.
Note: If you transfer a call and do not stay on the line to
ensure that the transfer was completed, the call may be
returned to you. For example, if the transfer station is busy
and you hang up without realizing it is busy, automatic call
back will be initiated and the call will be returned to your
station. The same thing happens if there is no answer at the
transfer station; automatic call back will be initiated.
To transfer a call to another station location within the
District, use the 5-digit extension.
To transfer a call to a number outside the District, dial 9and
then the transfer number.
UP/DOWN
The UP/DOWN key is an adjustment feature. This function
key allows you to adjust the contrast of the LCD display,
adjust the speaker/receiver volume, and allows you to adjust
the ringer volume of your terminal.
To adjust the LCD Contrast:
1. Depress the Up or Down arrow key when the terminal is
idle.
To adjust the Speaker/Receiver Volume:
1. Depress the Up or Down arrow key during conversation.
To adjust the Ringer Volume:
1. Depress the Up or Down arrow key during ringing.
The NEC Dterm Series E digital terminals have several
indicator lamps. An explanation of the different lamps is as
follows: