Nec Univerge sv8100 User manual

Certified Alarm Co. (256) 383-1225 By: Jerry W. Sharp 2012 by Certified Alarm Co. of Ala. Inc.

Notes:

____________________________________________________________

For Questions or Service Contact:

Certified Alarm Co. of Alabama Inc.

2904 Jackson Hwy

Sheffield Al. 35660

(256) 383-1225

www.certified-alarm.com

www.necunifiedsolutions.com

Guide by: Jerry W. Sharp

jsharp@certified-alarm.com

contained herein is the property of Certified Alarm Company of Alabama Inc. and shall not be reproduced

without prior written approval of Certified Alarm Co.

NEC SV8100 Telephone System

DT330 Series Desktop Digital Terminals with Voicemail

Quick Reference Guide

For:

Installed and Serviced by:

(256) 383-1225

www.certified-alarm.com

Certified Customers Only !

(We do not sell, install or service phone systems outside of

the North Alabama area; we will not answer any questions on

systems we did not install or service. If you are in our service

area call us, we will service your NEC SV8100 system)

Certified Alarm Co. (256) 383-

1225

DT330/DTL-24D Telephone

(The DTL-12D is the

same except it only has 12 programmable keys)

Page 2

1225

By: Jerry W. Sharp 2012

by Certified Alarm Co. of Ala. Inc

same except it only has 12 programmable keys)

Auto Attendant

Greetings

(All recordings or mode changes must be from the System Administrators phone)

Recording the Day/Night/Override Greeting

• Press the VMsg

Softkey, when prompted enter

• Press 72 (SA) for the System

A

• Press the Instr

Softkey, for the Instruction Menu Messages

• Enter mailbox number for the

Day Greeting

002*, Lunch/Out of Office 00 *

or the

• Follow the prompts to Lstn

(Listen),

greeting

•

To record or change the greeting press the

• Press the Done Softkey or the

#

• Press the Lstn

Softkey to review,

• Press Rec softkey to re-

record, or press the

*

Default Mailbox Numbers, Note any changes or additions

Day MB 001

Night MB 002

Lunch/Out MB 003

Override MB 004

A

ctivating the Override Greeting

(Used for Holiday Greetings or

unexpected Weather Closings

• Press the VMsg

Softkey, when prompted enter your security code

• Press 726 (SAO) for the S

ystem

Override menu

• Enter the Table Number 1.

• The Display/Prompts gives

the information about the Answering

Schedule Override, you

may turn the mailbox

Mail box number (MBOX,

usually

• To turn On, press the On

Softkey (be sure the greeting for the

override mailbox is recorded)

• Press the Exit Softkey

and Hang Up

• This Override greeting will

answer until you renter the System

Administrator Override menu and press the

*

When recording the Day/Night greeting, it will be easier to change the greetings if

you use extension numbers (Press 102 f

(Press 1 for Sales) Any valid extension number, Mailbox number or Group

number can be used, see your installer for a list of numbers

Having your greetings written down before you start will

(Keep it Short and Simple)

P

age

by Certified Alarm Co. of Ala. Inc

.

Greetings

(All recordings or mode changes must be from the System Administrators phone)

Recording the Day/Night/Override Greeting

*

Softkey, when prompted enter

your security code

A

dministrator menu

Softkey, for the Instruction Menu Messages

Day Greeting

001*, Night Greeting

or the

Override Mailbox 004*

(Listen),

Rec (Record) or Erase the

To record or change the greeting press the

Rec Softkey

#

Key when finished recording

Softkey to review,

record, or press the

Exit Softkey, Hang Up

Default Mailbox Numbers, Note any changes or additions

MB 005

MB 006

MB 007

MB 008

ctivating the Override Greeting

unexpected Weather Closings

)

Softkey, when prompted enter your security code

ystem

Administrator, Answering Schedule

the information about the Answering

may turn the mailbox

On/OFF or change the

usually

004)

Softkey (be sure the greeting for the

and Hang Up

answer until you renter the System

Administrator Override menu and press the

Off Softkey

When recording the Day/Night greeting, it will be easier to change the greetings if

you use extension numbers (Press 102 f

or Sales) instead of menu numbers

(Press 1 for Sales) Any valid extension number, Mailbox number or Group

number can be used, see your installer for a list of numbers

Having your greetings written down before you start will

help Remember KISS

age

15

Certified Alarm Co. (256) 383-1225 By: Jerry W. Sharp 2012 by Certified Alarm Co. of Ala. Inc.

To check Voice Mail Messages

From your Phone:

• When the Message Waiting lamp blinks, the display will indicates the

number of messages Press the VMsg Softkey, when prompted enter

your security code

• Follow prompts to listen to messages, or press the softkkeys to Lstn

then you can select Next, Rplay, Del or More. List, Rew, FFwd or

More. Reply, Redir, Call or More. CID and Back

From outside the System:

• Dial a Line answered by the AutoAttendent or dial the main number

and ask the attendant to transfer you to ext#3999

• When Auto Attendant answers, Dial # + your Mail Box Number (3-

Digit extension number), when prompted enter your security code

• Follow the prompts to listen to messages Save, Erase and Exit the

same as if you were in the office

Voice Mail options (for complete lists see the Voice Mail user’s guide)

While listening to messages dial:

• TI (84) to hear the Time and Date the message was left

• SA (72) to Save the message

• MF (63) to have Message Forwarded to another user

• E (3) to Erase the message

• L (5) to Listen to the next message

• B (2) to Back up a few seconds

• BB (22) to Backup to the Beginning

• G (4) to Go Ahead a few seconds

•

*

to Pause/Resume listening

• # to Exit listen mode

Conversation Recording*

Recording your conversation

• Press the “Record” button

• “Recording” will be in the display

• Press the “Record” button to stop or hang-up

• The recording will be saved as a voicemail message

*Before recording any conversations, you should seek the advice of a local

attorney to ensure you are complying with State and Federal Law.

Page 14

SoftKeys (button function displayed on bottom line of the display)

• Each display telephone provides interactive softkeys for intuitive

feature access It is no longer necessary to remember feature codes

to access the telephone advanced features because the function of

the Softkeys change as the user processes calls

Programmable Keys (See page 10 for programming instructions)

• Usually programmed for your Extension number, CO Lines, Direct

Station Select (DSS), Park, Page, Record Buttons etc

Non Programmable Keys

• Message Waiting Lamp= Blinks with new voice mail message(s)

• Exit = Cancel and returns to main screen

• Help = Press Help then press a programmable key(s) to display

current key programming

• Recall = Used to disconnect calls and get dial tone for the next call

• Feature = Used in programming

• Answer = Used to answer a second call, like call waiting (page 7)

• Mic = Turns the phones mic on/off, usually left on (page 5)

• Menu = Access to call history, directory and settings

• Hold = Place callers on Hold (page 5)

• Transfer = Transfer to stations without a DSS button (page 5)

• Speaker = Press to answer or place calls handsfree

Volume/Contrast Adjustments

To adjust Ring Volume

(see page 12 to change the ring tone)

• While the phone is ringing (internal or external)

• Press the up or down Cursor key to adjust ring volume

• Or press the Menu key

• Select option “Settings”

• Select option 1 “Ring Volume”

• Adjust the volume with the Up or Down cursor key

• Save with the OK Softkey

To adjust Handset or Speakerphone Volume

• While on a call using either the Handset or Speakerphone

• Press the up or down Cursor key to adjust caller’s volume

To Adjust the Display Contrast levels

• With phone idle (not in use)

• Press the up or down Cursor key to adjust the LCD display contrast

from light to dark

Page 3

Certified Alarm Co. (256) 383-1225 By: Jerry W. Sharp 2012 by Certified Alarm Co. of Ala. Inc.

Making Calls

To place internal calls

• Press the DSS* button of the person you wish to call, talk hands free

after the tone, or lift handset

• Or, Lift the Handset or Press Speaker and dial the 3-Digit Extension

Number

• Softkeys allow options to, Ring/Voice (Toggles from Handsfree to

Ringing) MW (turn callback message waiting lamp on), or Vmsg

(leave Voice mail Message)

To Place External Calls

• Lift the Handset or press Speaker, dial “9” and the Telephone

Number

•

Or Press the idle CO line key and dial the Telephone Number, lift

the Handset or talk hands free

*DSS button (Direct Station Select) = one of the programmable button programmed to call

another extension and see busy status

Answering Calls

To answer Internal calls

• When phone beeps, answer hands free or if phone rings lift the

handset or press speaker

• The Mic lamp must be on for callers to hear you hands free (Press

the button to toggle on/off)

To Answer External calls

• When phone rings, lift the handset or press the Speaker button to

answer hands free

• The Mic lamp must be on for callers to hear you hands free (Press

the button to toggle on/off)

Call Park (a parked call may be retrieved from any phone)

To Park or Retrieve Parked callers

• To place a caller in park, use the Park Keys. Or press the Transfer

key, dial #6XX (XX=00-64)

• To retrieve a parked caller, use the Park Keys or dial

*

6XX

(XX=number used to park call)

• Example: While talking to a caller, press transfer, dial #601, then

page and instruct the recipient of the call to dial

*

601 to retrieve the

parked call

Page 4

Voice Mail and Auto Attendant (Requires the optional InMail)

Automated Attendant, automatically answers the incoming outside caller

After listening to a customized message (Day, Night or Holiday), an

outside caller can dial directly to an extension or department

Voice Mail, answers your phone and gives the caller the option to leave

you a message or dial another extension

Voice Mail Setup (Must complete all 3 steps)

1. Record your Greeting

• Press the VMsg Softkey

• Press the Greet Softkey

• Press the Gr1 (greeting 1) Softkey (you may record the other

greetings later)

• Press the Rec Softkey

• Follow the prompts to record your greeting

• Press LSTN (Listen), REC (Record over) Del (Delete) Back

(Previous Menu) or # to exit

2. Record Your Name

• Press the VMsg Softkey

• Press R N (7 6) to record your name

• Press the Rec Softkey

• Follow the prompts to record your name

• Press LSTN (Listen), REC (Record over) Del (Delete) Back

(Previous Menu) or # to exit

. Enter your Password* (Security Code)

• Press the VMsg Softkey

• Press O P (6 7) for Mail Box Options

• Press the Code Softkey

• Follow the prompts; enter your 4 digit Password

(you must use this

each time you access your mail box, do not forget it! There is no way to

retrieve it )

• Press OK to save or Clear to start over

*

Without a password callers may be able to listen and delete

your voice mail messages

Page 13

Certified Alarm Co. (256) 383-1225 By: Jerry W. Sharp 2012 by Certified Alarm Co. of Ala. Inc.

911 Emergency Calls

Emergency calls requiring outside assistance.

• Lift the handset or press Speaker.

• Dial 911, Describe the nature and location of the emergency. (it

is very important to give the correct address, Building Number etc ,

The phones lines may have a different address listed)

• The Attendant will be notified by an audible alarm, displaying the

extension name/number that placed the emergency call

To turn Background Music on or off:

To Hear Music from your phone (if equipped)

• Press the Speaker button

• Dial 725 (toggles On or Off)

• Press the Speaker button to quit

Changing Station Ring Tones

To change the Internal/External Ring Tone

• Press the Speaker button

• Dial 720.

• Dial 1 for internal or 2 for external ring tones

• Dial 1-8 to select the desired tone

• Press the Speaker button to exit and set

Headset*

To use a headset you need a Headset button programmed,

or lift the Handset instead of pressing the Headset button

• Plug the headset in the bottom of the phone, (the jack with the

headset icon located next to the Handset jack)

• Press the Headset button to use the Headset (you will hear dial tone,

make your call Or answer you ringing phone)

• To hang-up press the Headset button

•

To use the Handset, lift the Handset and then press the headset

button

* Not all headsets are guaranteed to work, most of the latest models of the Plantronics brand are

recommended Certified can recommend or supply a compatible headset

Page 12

Transferring Calls

To transfer a call to another extension

• With the call in progress, press the DSS button, and hang-up (Blind

transfer) or wait for the user to answer and announce the caller, then

hang-up (announced transfer)

• If no DSS button is available, press the Trf Softkey or Transfer

button then dial the 3-digit Extension Number, and hang-up (Blind

transfer) or wait for the user to answer and announce the caller, then

hang-up (announced transfer)

• If there is no answer, the caller will go to VoiceMail if transferred or

to cancel and get the caller back press the blinking green outside line

button or the CONF key

To transfer directly to Voicemail

• With the call in progress, press the DSS

*

button (you can transfer to

a busy extension) if no DSS button press the Trf Softkey or Transfer

button then dial the 3-digit Extension Number

• Dial 8 and Hang-up the handset to complete the transfer to

Voicemail

Placing Callers on Hold

To Place a caller on Hold

• With the call in progress, press Hold

• To return to the call at your extension, or any other extension Press

the blinking Green button on your phone, Blinking red on all others

• Calls will recall to your extension if not answered within the

programmed recall time limit,

To place caller on Exclusive Hold

• With the call in progress, press Feature + Hold

• To return to the call at your extension only Press the blinking

Green button on your phone, Steady red on all others

• Calls will recall to your extension if not answered within the

programmed recall time limit

Mute (Mic Key)

• The MIC button will disable the Handset, Headset or Speakerphone

mic while in use, the MIC button is on to indicate your Handset,

Headset or Speakerphone mic is enabled Press the button to toggle

on/off This button is usually left on

Page 5

NEC Univerge SV8100 User manual

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