Nec Univerge sv8100 Setup guide

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N C SV8100

Quick Start Users Guide

For

DTL-36D, 24D and 12D

Multiline Telephones

and

VM8000 InMail

Certified Alarm Co.

(256) 383-1225

For Customers of Certified Alarm Company only, you may copy or print PDF for your use only.

Page 2 of 8

Making Calls

To place internal calls

• Press the DSS* button of the person you wish to

call, talk hands free after the tone, or lift handset.

• Or, Lift the Handset or Press Speaker and dial the

3-Digit Extension Number.

• oftkeys allow options to, Ring/Voice (Toggles

from Handsfree to Ringing) MW (turn callback

message waiting lamp on), or Vmsg (leave Voice

mail Message)

To lace External Calls

• Lift the Handset or press Speaker, dial “9” and

the Telephone Number.

• Or ress the idle CO line key and dial the

Telephone Number, lift the Handset or talk hands

free.

Answering Calls

To answer Internal calls

• When phone beeps, answer hands free or if

phone ring lift the handset or press speaker.

• The Mic lamp must be on for callers to hear you

hands free. (Press the button to toggle on/off)

To Answer External calls

• When phone rings, lift the handset or press the

peaker button to answer hands free.

• The Mic lamp must be on for callers to hear you

hands free. (Press the button to toggle on/off)

Transferring Calls

To transfer a call to another extension

• With the call in progress, press the DSS* button.

(you can transfer to a busy extension) If no D

button, press the Trf oftkey or Transfer button

then dial the 3-digit Extension Number.

• The caller is placed on Hold.

• You may announce the caller, to cancel and get

the caller back press the blinking green button.

• or

• Press the Trf oftkey or Transfer button then

Hang-up the handset to complete the transfer.

To transfer directly to Voicemail

• With the call in progress, press the DSS* button.

(you can transfer to a busy extension) if no D

button press the Trf oftkey or Transfer button

then dial the 3-digit Extension Number.

• Dial 8 and Hang-up the handset to complete the

transfer to Voicemail.

* D (Direct Station Select) = A programmable button to call another

extension and see busy status.

Placing Callers on Hold

To lace a caller on Hold

• With the call in progress, press Hold

• To return to the call at your extension, or any other

extension. Press the blinking Green button on your

phone, Blinking red on all others.

• Calls will recall to your extension if not answered

within the preprogrammed time limit.

To place caller on Exclusive Hold

• With the call in progress, press Feature + Hold

• To return to the call at your extension only. Press

the blinking Green button on your phone, teady

red on all others.

• Calls will recall to your extension if not answered

within the preprogrammed time limit.

Call Park

To ark or Retrieve arked callers.

• To place a caller in park, use the ark Keys. Or

press the Transfer key, dial #6XX (XX=00-64)

• To retrieve a parked caller, use the ark Keys or

dial

*

6XX (XX=number used to park call)

• Example: While talking to a caller, press transfer,

dial #601, then page and instruct the recipient of

the call to dial

*

601 to retrieve the parked call.

Paging (page only, no talk back)

aging to hones or External aging Speakers

Lift the handset press the age Key or:

To page the internal phones (Digital phones only)

• Lift the Handset, Press the In g oftkey, Dial 1

(the Group Number for all phones. ask

administrator for additional zone areas)

• After the Beep-Beep, peak into the handset.

• Hang-up the handset.

Or for External aging

• Lift the Handset, Press the Ex g oftkey to

page the external speakers. Dial 0 (the Zone

Number for the all page zone, ask administrator

for additional zone areas)

• After the Beep-Beep, peak into the handset.

• Hang-up the handset

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oftkeys

Each display telephone provides interactive oftkeys for

intuitive feature access. It is no longer necessary to

remember feature codes to access the telephone

advanced features because the function of the oftkeys

change as the user processes calls.

The 4- oftkeys are located below the display

Exit/Help Key

Exit Key

(Top Left)

and Help Key

(top right)

• Exit Key= Cancel and returns to main screen

• Help Key= Press Help then press phone key(s) to

display current key programming.

Conference Calls

To make a conference call

• With the first call in progress (internal or external),

press the Conf oftkey.

• Press the DSS key or Dial the second party

(internal or external)

• Press the Add oftkey (after they answer)

• Press the Begin oftkey to connect all parties

together.

• You may add more (internal or external) parties

by pressing the Conf oftkey again.

Redial/Caller ID Buffer

Last number redial

• Press the Redial Cursor key, last number dialed is

displayed. (use the scroll key to see more)

• Press the # key, lift the Handset, or press

Speaker to dial the number.

List of the last 10 Dialed Numbers or Caller ID

Numbers to your phone (Phone must ring to store the

caller ID info)

• Press the List oftkey.

• elect the Redial or CID (Caller ID) oftkey.

• Use the up or down arrow oftkey or cursor Up

or down key to scroll through the stored numbers.

• From the Dialed list, Press the # key, lift the

Handset, or press Speaker to dial the displayed

number.

DND

To set DND

• Press the down arrow, then the rog oftkey.

• Press the DND oftkey.

• Press the Set oftkey.

• elect the Ext oftkey for External calls, Icm for

internal calls, or All for both external and internal

calls.

• With DND set, the selected calls will be answered

by voicemail.

To Cancel DND

• Press the down arrow, then the rog oftkey.

• Press the DND oftkey.

• Press the Cncl oftkey to cancel DND.

Call Forward

To set Call Forwarding

• Press the down arrow, then the rog oftkey.

• Press the Cfwd oftkey.

• elect All, Both, Busy, NA

(No Answer),

B/NA

(Busy/No Answer)

or Flw

(Follow Me)

oftkey.

• elect the Set oftkey.

• Dial the Extension or 9+off premise number to

forward to and press Speaker.

To Cancel Call Forwarding

• Press the down arrow, then the rog oftkey.

• Press the Cfwd oftkey.

• elect All, Both, Busy, NA, B/NA or Flw oftkey

elect the CNCL oftkey to cancel.

Directed Call Pickup

To answer a ringing co-workers phone

• Lift the handset or press Speaker.

• Dial

* *.

• Dial the 3-Digit Extension Number of the co-

workers phone you want to answer.

Missed Calls

(Icon located in uper left of display)

To see a list of callers to your phone

• elect the Enter Cursor Key (Center key).

• elect Option 1 Missed Calls.

• Use the Up or Down Cursor key to scroll through

the missed call list, Icon will turn off.

Call Waiting (while on a call)

To answer a second caller (you hear camp on tones)

• press Answer, and talk to the 2

nd

caller (first caller

placed on hold, press the Conf key to return)

• If not answered 2

nd

caller goes to Voice Mail..

Page 4 of 8

To tore/Dial ystem peed Dial

Numbers

(Available ystem wide)

To Store System Speed Dial Numbers

• Press the rog oftkey.

• Press the down arrow oftkey.

• Press the S D oftkey.

• Dial the bin number (001-999) to program.

• Dial the hone Number .

• Press the Hold button

• Enter the Name using the keypad*.

• Press the Hold button to save (hear

beep/beep/beep tone)

• Press the Speaker button to quit.

To dial the System Speed Dial Numbers

• Press the Dir oftkey.

• Press the S D oftkey.

• Use the up or down arrow oftkeys to scroll

through the numbers.

• Or enter the first letters of the name and use the

up or down arrow oftkeys to scroll through the

numbers.

• Press the Dial oftkey to dial the displayed

number.

etting the Clock

To set the Clock, for Daylight Saving Time Changes

• Press the Speaker button (from Administrators

hone only)

• Dial 728 + Time, (4-Digits in 24hr. format

0830=8:30 AM, 1645=4:45PM)

• Press the Speaker button to quit.

To Program D /One Touch Keys

DSS (Direct Station Select) or One Touch Dial Keys

• Press the Speaker button.

• Dial 751.

• Press the Key to be programmed (shows current

programming, if programmed dial 00 to erase,

then press Key again)

• Dial

01 plus the 3-Digit Extension number or 9 +

the outside number to dial, press Hold to save

(hear beep/beep/beep tone)

• Press another Key or Speaker button to quit.

• DE I lite software (Free) and DE I labels are

available from Certified to re-label your phone.

To tore/Dial the tation peed Dial

Numbers

(Available at the individual station only)

To Store Station Speed Dial Numbers

• Press the rog oftkey.

• Press the STA oftkey.

• Dial the bin number (0-9) to program.

• Dial the hone Number.

• Press the Hold button

• Enter the Name using the keypad.*

• Press the Hold button to save (hear

beep/beep/beep tone)

• Press the Speaker button to quit.

To dial the Station Speed Dial Numbers

• Press the Dir oftkey.

• Press the STA oftkey..

• Use the up or down arrow oftkeys to scroll

through the numbers.

• Or enter the first letters of the name and use the

up or down arrow oftkeys to scroll through the

numbers.

• Press the Dial oftkey to dial the displayed

number.

Program tation Names

To change the phone users name

• Press the Speaker button.

• Dial 700.

• Dial the 3-digit Extension Number to change.

• Enter the Name using the keypad *.

• Press the Hold button to save.

(hear beep/beep/beep tone)

• Press the Speaker button to quit.

To Program CO Line Keys

To rogram the outside line Keys

• Press the Speaker button .

• Dial 752.

• Press the Key to be programmed (shows current

programming, if programmed dial 000 to erase,

then press Key again) .

• Dial

*

01 plus the CO Line Number 01-99

(hear beep/beep/beep tone).

• Press another Key or Speaker button to quit.

• DE I lite software (Free) and DE I labels are

available from Certified to re-label your phone.

*

#= pace, <>=Move Cursor, Feature key=Delete

Page 5 of 8

TELBK, Telephone Book:

(Available at the individual station only)

Name Groups 1-4: (Optional)

• Press Menu key.

• elect option 2 “Directory” by using Cursor Key.

• elect option 3 “ etting” by using Cursor Key.

• elect the GrpName oftkey.

• elect the group 1-4 to change the name .

• Enter a Name for the Group using the keypad *.

• Press Hold.

• elect another group to name or exit.

To program hone Numbers in the Telephone Book

• Press Menu key.

• elect option 2 “Directory” by using Cursor Key.

• elect option 1 “REGI T” by using Cursor Key.

• Enter a Name for the number using the keypad*.

• Press Hold .

• elect the Group (1-4) to save in .

• Dial the hone number to call (9+number).

• Press Hold.

• Enter the memory location 0-299 .

• Press Hold to save and add another number.

To dial phone numbers from the Telephone Book

• elect the Telephone Book icon, on the right

cursor key.

• Use the up or down keys to scroll through all of

the names.

• or

• Enter the first few letters of the name. (the more

letters entered the easier to find).

• Press the up or down cursor key.

• Use the up or down key to scroll through the

names and select the correct one.

• Press the desired oftkey, CHG=Change,

DEL=Delete or Dial to dial the number.

• You may also press the Menu key and search by

Name= tored Name, GR =Group, NUM=Number

or MEM=Memory Location (0-299).

E911 Emergency Calls.

Emergency calls requiring outside assistance.

• Lift the handset or press Speaker.

• Dial 911, Describe the nature and location of

the emergency. (it is very important to give the

correct address, Building Number etc., The phones

lines may have a different address listed)

• The Attendant will by notified by an audible alarm,

displaying the extension name/number that placed

the emergency call.

*

#= pace, <>=Move Cursor, Feature key=Delete

To turn Background Music on or off:

To Hear Music from your phone (if equipped)

• Press the Speaker button.

• Dial 725 (toggles On or Off)

• Press the Speaker button to quit.

Changing tation Ring Tones

To change the Internal/External Ring Tone

• Press the Speaker button.

• Dial 720.

• Dial 1 for internal or 2 for external ring tones.

• Dial 1-8 to select the desired tone.

• Press the Speaker button to exit and set.

Callback Request notification:

If you call an busy/unanswered extension and press 0

or the MW softkey, it will turn on (Blinks) the message

waiting lamps on both extensions requesting a callback.

To Call back and reset the callback message

notification.

• The called extension can press the MW softkey

and select Call to return your call or CNCL to

Cancel the call and turn the lamps off.

Or to cancel from your phone

• Press Exit (left of the oftkeys).

• Press the MW oftkey.

• Press the All oftkey.

Volume/Contrast Adjustments

To adjust Ring Volume

• While the phone is ringing. (internal or external)

• Press up or down Cursor key to adjust ring volume.

• Or press the Menu key.

• elect option 3 “ ettings”

• elect option 1 “Ring Volume”

• Adjust the volume with the Up or Down cursor key.

• ave with the OK oftkey

To adjust Handset or Speakerphone Volume

• While on a call using either the Handset or

peakerphone.

• Press the up or down Cursor key to adjust caller’s

volume.

To Adjust the Display Contrast levels

• With phone idle. (not in use)

• Press up or down Cursor key to adjust the LCD

display contrast from light to dark.

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Voice Mail and Auto Attendant

Voice Mail answers your phone and gives the caller the

option to leave you a message or dial another extension.

Automated Attendant automatically answers the

incoming outside calls. After listening to a customized

message (Day, Night or Holiday), an outside caller can

dial directly to a extension or department.

Set Up your Voice Mail

(Must complete all 3 steps)

1. Record your Greeting

• Press the VMsg oftkey

• Press the Greet oftkey .

• Press the Gr1 (greeting 1) oftkey. (you may

record the other greetings later)

• Press the Rec oftkey.

• Follow the prompts to record your greeting.

• Press LSTN (Listen), REC (Record over) Del

(Delete) Back (Previous Menu) or # to exit.

2. Record Your Name

• Press the VMsg oftkey

• Press R N (7 6) to record your name.

• Press the Rec oftkey.

• Follow the prompts to record your name.

• Press LSTN (Listen), REC (Record over) Del

(Delete) Back (Previous Menu) or # to exit.

3. Enter your assword* (Security Code)

• Press the VMsg oftkey

• Press O (6 7) for Mail Box Options.

• Press the Code oftkey.

• Follow the prompts, enter your 4 digit Password.

(you must use this each time you access your mail box,

do not forget it!. There is no way to retrive it.)

• Press OK to save or Clear to start over.

*

Without a password callers may be able to listen and delete

your voice mail messages.

To check Voice Mail Messages

From your hone:

• When VM lamp blinks and display indicates

number of messages, Press the VMsg oftkey

• Follow prompts to listen to messages, you may

press T I (8 4) for time and date stamp, Save S A

(7 2), or Erase E (3) to get next message. Press

X (9) to Hang Up.

From outside the Building:

• Dial a Line answered by AutoAttendent or main

number and ask attendent to transfer to ext#3999

• When Auto Attendent answers, Dial # + your Mail

Box Number (3-Digit extension number).

• Follow prompts to listen to messages. ave, Erase

and Exit the same as if you were in the office.

Auto Attendant Greetings*

(All recordings or mode changes must be from the

ystem Administrators phone)

Recording the Day/Night/Override Greeting

• Press the VMsg oftkey

• Press 72 (SA) for the System Administrator menu.

• Press the Instr oftkey, for the Instruction Menu

Messages.

• Enter mailbox number for the Day Greeting 001*,

Night Greeting 002*, Lunch/Out of Office 003* or

the Override Mailbox 004*.

• Follow the prompts to Lstn (Listen), Rec (Record)

or Erase the greeting.

• To record or change the greeting press the Rec.

oftkey.

• Press the Done oftkey or the # Key when

finished recording.

• Press the Lstn oftkey to review,

• Press Rec softkey to re-record, or press the Exit

oftkey and Hang Up.

Activating the Override Greeting (used for Holiday

Greetings or unexpected Weather Closings)

• Press the VMsg oftkey

• Press 726 (SAO) for the System Administrator,

Answering chedule Override menu.

• Enter the Table Number 1 .

• The Display/Prompts gives the information about

the Answering chedule Override, you may turn

the mailbox On/OFF or change the Mail box

number (MBOX, usually 004*) .

• To turn On, press the On oftkey. (be sure the

greeting for the override mailbox is recorded)

• Press the Exit oftkey and Hang Up.

• This Override greeting will answer until you renter

the ystem Administrator Override menu and

press the Off oftkey.

*When recording the Day/Night greeting, it will be easier to

change the greetings if you use extension numbers (Press

102 for ales) instead of menu numbers (Press 1 for ales).

Any valid extension number, Mailbox number or Group

number can be used, see your installer for a list of numbers.

Having your greetings written down before you start will

help. Remember KI (Keep it Short and Simple)

*

Default Mailbox Numbers, Note any changes or additions.

Day MB 001 MB 005

Night MB 002 MB 006

Lunch/Out MB 003 MB 007

Override MB 004 MB 008

Page 7 of 8

Chart from the NEC VM8000 Users Guide

Page 8 of 8

Notes:

________________________________________________________________________

For ervice or Questions Call:

Certified Alarm Co.

(256) 383-1225

Jerry / Russell

“We never Close”

For Customers of Certified Alarm Company only, you may copy or print PDF for your use only.

NEC Univerge SV8100 Setup guide

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