NEC Univerge SV8100 User manual

NEC Corporation of America
April, 2010
INT-2064 (UNIV)
ISSUE 1.0
Single Line Telephone User Guide

LIABILITY DISCLAIMER
NEC Corporation of America reserves the right to change the specifica-
tions, functions, or features, at any time, without notice.
NEC Corporation of America has prepared this document for use by its
employees and customers. The information contained herein is the property
of NEC Corporation of America and shall not be reproduced without prior
written approval from NEC Corporation of America. All brand names and
product names on this document are trademarks or registered trademarks of
their respective companies.
Copyright 2010
NEC Corporation of America

- i -
TABLE OF CONTENTS
1. Quick Reference Guide
General Information ............................................................................................................1
Quick Reference Guide ...................................................................................................... 1
Quick Reference Guide Continued ................................................................................... 1
Quick Reference Guide Continued ..................................................................................... 2
2. BASIC OPERATION
Answering Calls .................................................................................................................. 3
Placing Calls ....................................................................................................................... 3
Speed Dial – Storing Numbers ............................................................................................ 3
Speed Dial – System/Group/Station ................................................................................... 4
Holding Calls ....................................................................................................................... 4
Transferring Calls ................................................................................................................ 4
Do Not Disturb ..................................................................................................................... 4
3. BUSINESS FEATURES
Call Forwarding ................................................................................................................... 5

- ii -
TABLE OF CONTENTS
Call Forwarding – Immediate .............................................................................................. 5
Call Forwarding – Busy/No Answer .................................................................................... 6
To Set Call Forwarding - Busy/No Answer for any Extension to Destination: ..................... 6
Call Forwarding with Follow Me .......................................................................................... 7
Call Forwarding – VM8000 InMail Park and Page .............................................................. 8
Paging ................................................................................................................................. 8
Meet – Me Answer .............................................................................................................. 9
Call Pickup .......................................................................................................................... 9
Call Pickup – Direct ............................................................................................................. 9
Call Pickup – Group .......................................................................................................... 10
Call Park ............................................................................................................................ 10
Conference ........................................................................................................................ 11
Barge-In ............................................................................................................................ 11
Tone Override ................................................................................................................... 11
To Send Off-Hook Signals when Calling a Busy Telephone: ............................................ 11
Voice Over ........................................................................................................................ 12

- iii -
TABLE OF CONTENTS
Camp-On ........................................................................................................................... 12
Trunk Queuing ..................................................................................................................12
ACD ................................................................................................................................... 13
Quick Transfer to Voice Mail ............................................................................................. 14
Message Waiting ............................................................................................................... 14
E911 Compatibility ............................................................................................................ 15

- iv -
TABLE OF CONTENTS
This Page Intentionally Left Blank

1
1.
1. Quick Reference Guide
General Information
The following should be considered when reviewing
this User Guide:
Access to many features is based on system
assignments. Some access codes may vary from
those stated in this user guide and not all features
may be available from your telephone.
The Flash or Tap key located on certain models of
Single Line Telephones can be used in place of
the hookswitch.
Quick Reference Guide
Quick Reference Guide Continued
Outside Calling
Outside Call Dial 9 Telephone Number
Last CO/PBX Number
Redial Dial #5
Speed Dial
Station Speed Dialing
Number: #7 0~9
Group Speed Dialing
Number: #4xxx
System Speed Dialing
Number: #2000~999
* No Group buffers assigned
at default.
Trunk Queue Receive Trunk Busy
Indication Dial #
Internal Calling
Station Call Dial Station Number
Tone Override Reach Busy Station Dial *
Voice Over Originate Reach Busy Station Dial 6
Quick Transfer to
Voice Mail Dial Station Number 8
With a Call in Progress
Hold Hookswitch
Transfer Hookswitch Dial Station
Number
Quick Transfer to
Voice Mail
Hookswitch Dial Station
Number 8
Conference Hookswitch Dial #1 Dial
Party Hookswitch twice
Call Park System
Set: Hookswitch Dial #6
Dial 01~64
Retrieve: D i a l * 6 Dial 01~64
Voice Over Answer
Receive Voice Over 
ReplacehandsetLifthandset
Converse

2
1.
Quick Reference Guide Continued
From the Intercom
Internal Paging
Dial 701| 0~9 or 01~64| Page
Dial 0or 00 for All Internal
Paging | Page
External Paging
Dial 703 | 0or 1~8 | Page Dial
0for All External Paging |
Page
Call Pickup
In your Pickup Group: Dial
756
In another Pickup Group
when you do not know the
the group number: Dial 769
In another Pickup Group
when you do know the the
group number: Dial 768 and
the group number (1~9 or
01~64)
Call Pickup Direct
In your Pickup Group: Dial
756
In another Pickup Group
when you do not know the
the group number: Dial 769
In another Pickup Group
when you do know the the
group number: Dial 768 and
the group number (1~9 or
01~64)
Call Forward
Set:
For Forward All: Dial 741 |
Dial 1| Dial Destination
For Busy/No Answer: Dial
744 | Dial 1| Dial Destination
Cancel:
For Forward All: Dial 741 |
Dial 0
Programming Speed
Dial
Dial 755 | Dial 0~9 | Dial Trunk
Access Code | Dial telephone
number

3
1.
2. BASIC OPERATION
Answering Calls
RINGING CALLS
1. Lift handset.
2. Converse.
OFF-HOOK SIGNALING
With a call in progress:
1. Receive Off-Hook Signaling.
2. Replace handset to disconnect the present call.
3. Lift the handset to converse with the second call.
Placing Calls
INTERNAL CALLS
1. Lift handset.
2. Dial station number or 0for the attendant.
Note 1: When calling a multiline telephone, dialing 1after
the station number will change ringing to voice or
voice to ringing.
Note 2: To directly access a personal voice mailbox, dial 8
after dialing the station number.
OUTSIDE CALLS
1. Lift handset.
2. Dial trunk access code, i.e. 9.
3. Dial telephone number.
4. Converse.
LAST CO/PBX NUMBER REDIAL
1. Lift handset.
2. Dial Last Number Redial code #5.
3. Converse.
Speed Dial – Storing Numbers
1. Lift the Handset.
2. Dial 755.
3. Dial the Station Speed Dial buffer number to be
programmed (0~9).
1 = Station Speed Dial Buffer 1
2 = Station Speed Dial Buffer 2
3 = Station Speed Dial Buffer 3
4 = Station Speed Dial Buffer 4
5 = Station Speed Dial Buffer 5
6 = Station Speed Dial Buffer 6
7 = Station Speed Dial Buffer 7
8 = Station Speed Dial Buffer 8
9 = Station Speed Dial Buffer 9
0 = Station Speed Dial Buffer 10
4. Dial the telephone number you want to store (up
to 24 digits).
Valid entries are 0~9, #and .
A Single line set cannot program a pause or
flash in a spd bin.

4
1.
5. Hang up.
Speed Dial – System/Group/Station
1. Lift handset.
2. Dial Speed Dial code:
Station Speed Dial = #7
Group Speed Dial = #4
System Speed Dial = #2
3. Dial Speed Dial Memory location:
Station Speed Dial = 0~9
Group Speed Dial = xxx (none at default)
System Speed Dial = 000~999
4. Converse.
Holding Calls
EXCLUSIVE HOLD
With a call in progress:
Press Hookswitch or Flash Key.
Note 1: Replacing the handset when a call is on hold will
cause the held call to immediately ring your
station.
Note 2: Once a call is placed on hold, the telephone can be
used to place another internal or outside call or
access a feature (i.e, Call Pickup). Replace
handset to return to the original party.
Transferring Calls
With a call in progress:
1. Press Hookswitch or Flash Key.
2. Dial station number.
3. Announce call (optional).
4. Replace handset.
Note 1: If the called station is busy, replacing handset will
initiate a camp-on. An unanswered camp-on or
ring transferred call will recall to your telephone
after a preprogrammed time interval.
Note 2: To return to the original party, press Hookswitch.
Note 3: To transfer a call directly to a personal voice
mailbox, dial 8 after dialing the station number.
Do Not Disturb
Do Not Disturb blocks incoming calls and Paging
announcements.
1. Dial 747.
2. Dial the DND option code:
0 = Cancel DND
1 = Incoming Trunk Calls Blocked
2 = Paging, Incoming Intercom, Call Forwarding
and Transferred trunk calls blocked.
3 = All Calls Blocked
4 = Call Forwards Blocked

5
1.
3. BUSINESS FEATURES
Call Forwarding
Call Forwarding permits an extension user to redirect
their calls to another extension, or an off-premise
number.
Call Forwarding – Immediate
All calls forward immediately to the destination, and
only the destination rings.
To set Call Forwarding - Immediate:
1. Lift the handset.
2. Dial the Call Forwarding - Immediate Service
Code (default: 741).
3. Dial 1(Set).
4. Dial the destination extension or off-premise
number.
5. Go on hook.
To cancel Call Forwarding - Immediate:
1. Lift the handset.
2. Dial the Call Forwarding - Immediate Service
Code (default: 741).
3. Dial 0(Cancel).
4. Go on hook.
To set Call Forward - Immediate for any Extension
to Destination:
1. Lift the handset.
2. Dial the Call Forwarding - Immediate for any
Extension to Destination Service Code (default:
790).
3. Dial 1(Set).
4. Dial the extension number to be forwarded and
then the destination number.
5. Go on hook.
To cancel Call Forward - Immediate for any
Extension to Destination:
1. Lift the handset.
2. Dial the Call Forwarding - Immediate for any
Extension to Destination Service Code (default:
790).
3. Dial 0(Cancel).
4. Go on hook.

6
1.
Call Forwarding – Busy/No Answer
Calls to the extension forward when busy or
unanswered.
To set Call Forwarding - Busy/No Answer:
1. Lift the handset.
2. Dial the Call Forwarding - Busy/No Answer
Service Code (default: 744).
3. Dial 1(Set).
4. Dial the destination extension or off-premise
number.
5. Go on hook.
To cancel Call Forwarding - Busy/No Answer:
1. Lift the handset.
2. Dial the Call Forwarding - Busy/No Answer
Service Code (default: 744).
3. Dial 0(Cancel).
4. Go on hook.
To Set Call Forwarding - Busy/No Answer for any
Extension to Destination:
1. Lift the handset.
2. Dial the Call Forwarding - Busy/No Answer for
any Extension to Destination Service Code
(default: 793).
3. Dial 1(Set).
4. Dial the extension number to be forwarded and
then the destination number.
5. Go on hook.
To cancel Call Forwarding - Busy/No Answer for
any Extension to Destination:
1. Lift the handset.
2. Dial the Call Forwarding - Busy/No Answer for
any Extension to Destination Service Code
(default: 793).
3. Dial 0(Cancel).
4. Go on hook.

7
1.
Call Forwarding with Follow Me
While at a co-worker’s desk, a user can have Call
Forwarding with Follow Me redirect their calls to the
co-worker’s extension.
To set Call Forward – Follow Me from the
destination station:
1. Lift the handset.
2. Dial the Call Forward – Follow Me Service Code
(default: 746).
3. Dial 1(Set).
4. Dial the extension number to be forwarded and
then the destination number.
5. Go on hook.
To cancel Call Forward – Follow Me from the
destination station:
1. Lift the handset.
2. Dial the Call Forward – Follow Me Service Code
(default: 746).
3. Dial 0(Cancel).
4. Dial the station number, which is forwarded, or 0
to cancel all extensions.
5. Go on hook.
Call Forwarding with Both Ringing
All calls forward immediately to the destination, and
both the destination and the forwarded extension ring.
To set Call Forward – Both Ring at a forwarding
station:
1. Lift the handset.
2. Dial the Call Forward – Both Ring Service Code
(default: 745).
3. Dial 1(Set).
4. Dial the destination extension number.
5. Go on hook.
To cancel Call Forward – Both Ring at a forwarding
station:
1. Lift the handset.
2. Dial the Call Forward – Both Ring Service Code
(default: 745).
3. Dial 0(Cancel).
4. Go on hook.

8
1.
Call Forwarding – VM8000 InMail Park and
Page
When an extension user is away from their phone, Park
and Page can let them know when they have a call
waiting to be answered.
To set Call Forward Park and Page when you have
a call:
1. Lift the handset.
2. Dial the Call Forward – Park and Page when
you have a call Service Code (default: 713).
3. Dial #7 (Set).
4. When you hear, “Please start recording”. Record
your page and dial number when the
announcement is complete.
5. Dial the Page Zone that should broadcast your
announcement
6. Dial the Park and Page Type:
2 = All Calls
3 = Outside Calls Only
7. Go on hook.
To cancel Call Forward Park and Page when you
have a call:
1. Lift the handset.
2. Dial 713 + 3.
3. Go on hook.
Paging
To Make an Internal Page Announcement:
1. Lift the handset.
2. Dial 701 and the Paging Zone number (0~9 or
00~64). Dialing 0 or 00 calls All Call Internal
Paging.
-OR-
Dial *1 and the Combined Paging Group code
1~8 or 0 (for Internal/External All Call).
Note: If the Internal Page Zone is busy or if there is no
extensions in a page group, the page will be
announced as an External Page only.
3. Make the announcement.
4. Go on hook.
To Page an External Zone:
1. Lift the handset.
2. Dial 703 and the External Paging Zone code (1~8
or 0 for All Call).
-OR-
Dial *1 and the Combined Paging Group code
1~8 or 0 (for Internal/External All Call).
3. Make the announcement.
4. Go on hook.

9
1.
Meet – Me Answer
To join a Meet Me Internal Page:
1. Lift the handset.
2. Dial 763 (if your extension is in the zone 0~8
called).
-OR-
Dial 764 and the zone number (if your extension is
not in the zone called).
To join a Meet Me External Page:
1. Lift the handset.
2. Dial 765.
3. Dial the announced External Paging Zone (0~8).
Call Pickup
This feature enables a station user to answer any call
directed to another station, to a station within their own
Call Pickup Group, or to a station within a different Call
Pickup Group. Three Call Pickup methods are
available: Call Pickup – Direct, Call Pickup – Group,
and Call Pickup – Designated Group.
Call Pickup – Direct
This method permits a station user to pickup a call to
any other station in the system by dialing a specific Call
Pickup feature access code and the number of the
called extension.
To use Directed Call Pickup to intercept a call to a
co-worker’s extension:
1. Lift the handset.
2. Dial **.
3. Dial the number of the extension whose call you
want to intercept.
Note: If more than one call is coming in, the system
sets the priority for which call it answers first.

10
1.
Call Pickup – Group
This method permits a station user to answer any calls
directed to other extensions in their preset pickup group
by dialing a Call Pickup – Group feature access code.
Ringing telephone in your Call Pickup Group:
1. Lift the handset.
2. Dial 756 or *#.
Note: Service Code *# can pick up any call in the
group, plus any Ring Group calls. Service Code
756 cannot pick up Ring Group calls.
Ringing telephone in another Pickup Group when
you do not know the group number:
1. Lift the handset.
2. Dial 769.
To answer a call ringing a telephone in another
Pickup Group when you know the group number:
1. Lift the handset.
2. Dial 768 and the group number (1~9 or 01~64).
Call Park
To Park a Call in a System Orbit:
Note: You can park Intercom or trunk calls.
1. Press Hookswitch or Flash Key.
2. Dial #6 and the Park orbit (01~64).
Note: If you hear busy tone, the orbit is busy. To try
another orbit, press the hookswitch twice and
repeat the second step.
3. Use Paging to announce the call.
4. Replace the handset.
Note: If not picked up, the call will recall to you.
To Pickup a Park Call:
1. Lift handset.
2. Dial *6 and the Park orbit (01~64).

11
1.
Conference
With a call in progress:
1. Press the Hookswitch or Flash Key and dial #1.
2. Dial the party you want to add and wait until they
answer.
3. Press the Hookswitch or Flash Key and repeat
the second step to add more parties.
-OR-
Press the Hookswitch or Flash Key twice to set
up the Conference.
Barge-In
Barge-In permits an extension user to break into
another extension user’s established call, including
Conference calls.
To Barge-In without first calling the busy
extension:
1. Lift the handset.
2. Dial 710.
3. Dial the busy extension.
To Barge-In to a Conference Call:
1. Lift the handset and dial the service code (default
= 710).
2. Dial the extension number.
Note: When a new call is added to the conference, an
intrusion tone is heard by all parties in the
Conference, depending on system
programming, and all display multiline
terminals show the joined party
3. Dial the extension number of the internal party.
-OR-
Dial the single-digit service code or the service
code 710.
Tone Override
To Send Off-Hook Signals when Calling a Busy
Telephone:
1. Dial *.
-OR-
Dial 709. You hear Ring Busy Tone. The called
extension hears Call Alert Notification.
Note: By default, your extension will send off-hook
signals automatically.
To To Answer Tone Override:
1. Receive Tone Override.
2. Hang up the handset.
3. Answer the incoming call and talk with the party.

12
1.
Voice Over
ORIGINATE/ANSWER
Originate
When calling a busy telephone:
1. Dial 6.
-OR-
Dial 690 (if the single digit access code has been
changed).
Note: You can hear an alert tone. You can talk to the
called party after the alert tone ends.
Answer
With a call in progress:
1. Receive Voice Over announcement.
2. Replace handset; first call is terminated.
3. Lift handset when phone rings.
Converse with Voice Over originator.
Camp-On
With Call Waiting, an extension user may call a busy
extension and wait in line (Camp-On) without hanging
up.
To Camp-On a busy extension:
1. Call the busy extension.
2. Dial #.
3. Do not hang up.
To cancel a Camp-On request:
1. Hang up.
2. Lift the handset and dial 770.
Trunk Queuing
Trunk Queuing permits an extension user to queue
(wait in line) on-hook for a busy trunk or trunk group to
become free.
To queue for a busy trunk:
1. Try to access the busy trunk.
2. Dial #.
3. Hang up to leave a Trunk Queue request.
-OR-
Wait Off-Hook to Camp-On to the trunk.
To answer when Trunk Queuing calls you back:
1. Lift the handset.
To cancel a Trunk Queuing/Camp-On request:
1. Lift the handset.
2. Dial 770.
3. Go on hook.