NEC Univerge SV9100 Product information sheet

© SoundTel, Inc.
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SoundTel, Inc.
User Reference Guide for
NEC SV9100 Systems
No voice mail
Version 4.1 2018
Table of Contents
Using the Phone…………………………………………………………………………2
Placing calls
Answering calls
Transferring Call
Keys on Phone……………………………………………………………………………2
HOLD, TRANSFER, ANSWER, SPEAKER, REDIAL, RECALL,
FEATURE, MIC, UP / DOWN
Soft Keys………………………………………………………………………………….3- 4
List, DIR, ICM, Prog
One Touch Keys………………………………………………………………………..4
Storing extension and phone numbers
Speed Dialing
Call Forwarding
MISC, Trouble Shooting……………………………………………………………5
NOTES……………………………………………………………………………………….…5
Conference Call Feature
Change displayed name on a phone
Index…………………………………………………………………………………………….6

© SoundTel, Inc.
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Using the Phone
Placing Calls:
Internal Calls
1. Pickup handset or press Speaker.
2. Dial extension or press pre-programmed shortcut key.
Outside Calls
1. Pickup handset or press Speaker.
2. Dial 9 to access an outside line, this is by default unless
requested otherwise, and then dial the phone number.
Answering Calls:
1. Lift handset or press the Speaker button.
2. Using the Answer button will allow you to answer a call
while on another line. When pressed during a ringing call,
the first caller is placed on hold and the ringing call is
answered.
3. To answer incoming calls not ringing on your phone, press
the line key that the call is coming in on.
Note: Answer does not work with extension ringing.
Transferring Calls:
Directly to an extension
1. While on a call, press Transfer
2. Dial phone number, extension number, or press extension
key.
3. Announce call if necessary. Hang-up to complete
transfer!
Keys on Phone
HOLD
Press the Hold button to place call on hold. Line key will flash
green. To retrieve call press flashing line key.
TRANSFER
Transfers calls to an extension, outside number.
SPEAKER
Used for hands-free dialing or speaker phone.
RECALL
Hook Flash button. This is used for telephone company features
such as 3-way calling.
ANSWER
Will place present call on hold and answer new call automatically.
FEATURE
Not used on this system.
MIC
Microphone on/off, must be ON in order for a two-way hands–free
conversation. Also, it acts as a mute key when on an active call.
Directional Pad
Multi-function directional pad that control volume for handset,
speaker, and ringer. When the handset is lifted, the d-pad adjusts
the handset volume. When the speaker button is pressed, the d-
pad adjusts the speaker volume. When the phone is ringing, the d-
pad adjusts the ring volume. The center button also lets you
check messages.
REDIAL ON DIRECTIONAL PAD
It will bring up a list of your last 10 numbers dialed. Once you’ve
located desired number, lift handset or press speaker to place call.

© SoundTel, Inc.
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SOFTKEYS
Display while phone is idle:
▲
Softkeys (Press)
List, Dir, ICM & Prog:
List Softkey:
Shows Redial and CID (Caller ID) options. Redial stores the last 10
numbers dialed. CID stores last 50 numbers received.
(To use this feature you must have Caller ID service from the phone
company.)
To use List:
1. Pick either Redial or CID option.
2. Scroll with Softkey arrows to locate number.
3. Pickup handset or press Speaker to dial.
Note: You must enter a 1 for returning long-distance calls from CID.
Dir Softkey:
The directory will show all your speed dial options for System, Group,
Station, and Extension.
To use Directory:
1. Press the TELBK Softkey, this feature is normally not used.
2. Enter first letter(s) of a name with phone key pad
3. Scroll with arrows to find name & number you are looking for.
4. To dial number, lift handset or press Speaker.
ICM Softkey:
This softkey is used for internal and external paging over the phone.
InPg stands for internal page.
1. Press InPg
2. Dial 1 for all page
3. Pickup handset.
Prog Softkey:
Can program call-forwarding functions and set options for DND (Do not
disturb) and speed dialing.
To use call-forwarding:
1. Press Prog, Cfwd
2. Then choose which call-forward option you want (example, all,
both, busy, etc.)
3. Press set
4. Dial 9+ destination phone number or extension.
5. Press speaker to set.
To Cancel: Prog, Cfwd, option you chose, cancel.
Date Day Time
Ext. # Name
List Dir VMsgArrow
████
DIRECTORY DIALING
SPD EXT STA TELBK
████

© SoundTel, Inc.
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To use DND:
1. Press Prog
2. Press DND
3. Press Set
4. Select ALL
To Cancel: Prog, DND, Cncl.
To store speed-dialing numbers on your personal station directory:
1. You must have an available bin number location (0-9). Each
number stored in your station directory has an assigned bin
number.
2. Press Prog.
3. Choose STA for station
4. At the SPD Program screen enter Bin location number (exp. 0-9)
5. Enter 9 + phone number using keypad, press HOLD, enter name
using keypad.
6. Hold, Speaker
Go to DIR softkey, press STA to locate and dial numbers.
Note: To delete press Prog, STA, Bin number to delete, then exit.
System speed dials: Are set like station speed dials. With system speed
dials all phone numbers and contacts are accessible to everyone on the
phone system.
Ext. Speed dials. Shows all extensions numbers and numbers that are
on the phone system.
One Touch Keys
To Program a DSS One-Touch Key:
(For storing an extension number, phone number, or other
one-touch function under a blank key)
1. Press Speaker
2. Press 751
3. Press line key to be programmed
4. Press 01 and DSS / ONE TOUCH will display
5. Enter extension number OR 9 + destination phone number
6. Press Hold to save, you should hear a confirmation beep
7. Press Speaker to exit
Note: Service code 00 will erase function- To erase press
Speaker, dial 751, press line key, dial 00.
To set Call Forward: (Forward all calls. Most common)
1. Press Speaker
2. Dial 741
3. Press number 1
4. Dial destination number or extension where calls are to be
forwarded
5. Press Speaker.
To Cancel: Press Speaker, dial 741,0, Speaker.
Another common Call Forward feature code is:
744 = call fwd. busy & no answer: Calls forward when both busy
and/or unanswered.

© SoundTel, Inc.
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Setting up a One Touch key for a Headset:
1. Press Speaker
2. Press 751
3. Press the button you want to set up as the headset shortcut
4. Press 05 (the code for headset), you will hear a conformation beep
5. Press Speaker
MISC, Trouble Shooting:
While in CID:
You can toggle between name and phone number by using the
HELP Softkey.
Turn-off Message-Waiting light:
(Will sometimes flash when there are not messages)
Press Speaker, dial 773, press Speaker.
Call Forwarding:
Can be accessed with SOFTKEYS: Prog, choose cfwd for call
forwarding, DND for do-not-disturb.
To Cancel a Feature programmed under a DSS Key:
Press Speaker, dial 751, press programmed key, 00.
To Transfer to an outside Phone Number:
Press transfer, dial 9 + phone number, feature, transfer, then
hang-up.
Group Listen:
Allows a user to pickup the handset and let co-workers listen to
conversation over the speaker.
It also turns off the microphone, so that the caller does not hear
the co-workers voices during the conversation, unlike a
conference-call.
To use Group Listen:
Place/Answer call, press Speaker twice.
Cancel: Don’t hang-up, just press Speaker.
Call Park:
Placing: While on a call press designated Park button.
Answering: Press designated pickup button, type in two-digit
code assigned to parked call and call will be retrieved.
________________________________________________
NOTES:
Conference Calling
1. Dial the first party
2. When that person answers, press the CONF key in your display.
3. Dial second party. Either dial 9 for an outside line or extension
number.
4. When that person answers, press the
ADD key.
5. Repeat steps three through four to add more parties.
6. Press the BEGIN key to establish the Conference call.
Note: If you cannot add additional parties to your conference call you
have exceeded the systems conference limit. You can only add as
many outside callers as your phone lines.

© SoundTel, Inc.
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Displayed Name on a Phone
To program an extension name from an attendant phone.
1. Press the Speaker Key
2. Dial 700
3. Dial the extension number that needs to be changed.
4. Enter the new name using the key pad. (Conference key clears
and entry and the # key moves forward).
5. Press the Hold key
6. Press the Speaker key
For questions or concerns, please call 800-797-3663 or
425-481-5493. Or visit our Website at www. SoundTel.com
Index
Answering Calls………………………………………………………………………………..2
Call Forwarding…………………………………………………………………………....3,4
CID (Caller ID)………………………………………………………………………………….3
Display……………………………………………………………………………………………..3,
DND (Do-Not-Disturb)………………………………………………………………….3,4
DSS One-Touch……………………………………………………………………..………..4
Function Keys (Prog)……………………………………………………………………….4
Handset…………………………………………………………………………………………….2
Headset…………………………………………………………………………………………….4
Keys (on phone)……………………………………………………………………………….2
Hold, Transfer, Speaker, Answer, Redial, Conf., Mic, Arrows
One-Touch Keys……………………………………………………………………………….4
Placing Calls………………………………………………………………………………………2
Softkeys…………………………………………………………………………………………3,4
List, Dir, ICM, Prog
Speed Dialing………………………………………………………………………………..3,4
Transferring Calls……………………………………………………………………………..2
To Extensions
Trouble-Shooting………………………………………………………………………………5
Setup, Access, Display, Options
Conference Call ……………………………………………………………………………….5
Displayed Name on a Phone……………………………………………………………5