NEC UX5000 Owner's manual


0913400
Rev1,June2008
PrintedinU.S.A.

MultibuttonTerminal
FeatureHandbook

This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers
and service personnel, and should be read in its entirety before attempting to install or program the system.
Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to:
NEC Unified Solutions, Inc.
4 Forest Parkway
Shelton, CT 06484
necunifiedsolutions.com
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty
of, or representation with respect to, any of the equipment covered. This manual is subject to change without
notice and NEC Unified Solutions, Inc. has no obligation to provide any updates or corrections to this
manual. Further, NEC Unified Solutions, Inc. also reserves the right, without prior notice, to make changes
in equipment design or components as it deems appropriate. No representation is made that this manual is
complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be liable for any errors or
omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential
damages in connection with the use of this manual. This document contains proprietary information that is
protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced
without prior written consent of NEC Unified Solutions, Inc.
©2008 by NEC Unified Solutions, Inc. All Rights Reserved.
Printed in U.S.A.


TableofContents

Page-1
Table of Contents
Using Your Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Using All Those Features! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

AbbreviatedDialing .............................................9
AccountCodes...............................................11
Alarm.......................................................12
AutomatedAttendant(VRS).....................................13
BackgroundMusic.............................................14
BargeIn.....................................................15
CallForwarding ...............................................16
CallForwardingOff-Premise.....................................18
CallForwardFollowMe.........................................19
CallForward/DNDOverride .....................................20
CallRedirect.................................................21
CallTimer...................................................22
CallWaiting/CampOn..........................................23
Callback.....................................................24
CallerID ....................................................25
CentralTelephoneBook ........................................32
Conference..................................................41


TableofContents

Page-2

Conference,VoiceCall .........................................42
ConversationRecord ..........................................43
DepartmentCalling ............................................44
DepartmentStepCalling ........................................47
DialNumberPreview...........................................48
DialPadConfirmationTone .....................................49
DirectedCallPickup...........................................50
DirectoryDialing..............................................51
DisplayAdjustment ............................................53
DoNotDisturb................................................56
DoorBox ....................................................57
DSSConsole.................................................58
Flash.......................................................62
ForcedTrunkDisconnect .......................................63
GeneralMessage.............................................64
GroupCallPickup .............................................65
GroupListen.................................................66
HandsfreeandMonitor.........................................67
HeadsetOperation ............................................68
Hold........................................................69
Hotline ......................................................72
Intercom ....................................................74
LastNumberRedial ...........................................76
LinePreference...............................................78


TableofContents

Page-3

MeetMeConference...........................................79
MeetMePaging ..............................................81
MemoDial ...................................................83
MessageWaiting..............................................84
MicrophoneCutoff.............................................86
MultipleDirectoryNumbers/CallCoverage ..........................87
MusiconHold ................................................89
NameStoring ................................................90
NightService.................................................92
OffHookSignaling ............................................94
One-TouchCalling ............................................96
OutsideCalls,Answering ......................................103
OutsideCalls,Placing.........................................105
Paging .....................................................110
Park.......................................................112
ParkandPage(VRS).........................................114
PersonalGreeting ............................................116
ProgrammableFunctionKeys...................................118
RepeatRedial ...............................................124
ReverseVoiceOver ..........................................125
Ringdown ..................................................127
RoomMonitor...............................................128
SaveNumberDialed..........................................129
SecretaryCall...............................................131


TableofContents

Page-4

SecretaryCallPickup.........................................133
SecureSetRelocation ........................................134
SelectableDisplayMessages ...................................135
SelectableRingTones ........................................137
SerialCall..................................................138
TandemRinging.............................................139
TandemTrunking ............................................140
Time ......................................................143
Transfer....................................................144
TrunkQueuingandCampOn ...................................148
VoiceMail..................................................149
VoiceOver..................................................159
VoicePromptingMessages ....................................161
VoiceResponseSystem(VRS) .................................164
VolumeControl ..............................................165
Charts and Illustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167


Page-1
Using Your Terminal
Indicatedwiththefollowing
formatinthisguide:List
Indicatedwiththefollowingformat
inthisguide:FUNCTION(Page)


Page-2

Yourterminal's

AlphanumericDisplay

helpsyouusefeaturesandtellsyouaboutyourcalls.Forexample,
aringingoutsidelinemaydisplayanamebeforeyouanswerit.(Youmaybeabletochangethetimeon
yourterminalifit'snotcorrect.Turntopage143formore.)
Pressa

One-TouchKey

forone-buttoncontactwithco-workersandoutsidecallers,orwhenusingcertain
features.TolearnhowtoprogramyourOne-TouchKeys,goto(page96).

FunctionKeys

arenormallylinekeys,butyoucanprogramthemforotherfeatures.Inthishandbook,the
featureassignedtoafunctionkeyappearsinparenthesesnexttothekey.Forexample, FUNCTION

(Hot-
line)meanspressthefunctionkeysetforHotline.Seepage118formore.
LineAppearanceKeysareIntercomkeysforplacingandansweringcalls.Ifyou'rebusyonone-justuse
theother.
Press
SPK

forHandsfreecalls,orusethehandsetinstead.SeeHandsfreeOptionsbelow.TheMicrophone
picksupyourvoiceforHandsfreecalls,whileFeatureKeysspeedupusingcommonfeatures.
Handsfree Options

•

Handsfree

letsyouplaceandanswercallsbypressing
SPK

insteadofusingthehandset.
• With

AutomaticHandsfree

,pressalineorLineAppearancekeywithoutliftingthehandset.
Younormallyhavethisfeature.

DuetotheflexibilitybuiltintotheUX5000,yourdialingcodesmaydifferfromthoseinthisguide.
ReviewYourUX5000'sDialingPlanon(page167)andcheckwithyourCommunicationsManager.

Also,theUX5000mayrestrictyoufromusingsomeofthefeaturesinthishandbook.


Page-3
Using All Those Features!
Calling a Co-Worker

Youcandialaco-workeronthe

Intercom

(page74),oruse

Paging

(page110)ifyoudon'tknowwhere
theyare.
Whenyoumustgetthroughrightaway,interruptacallusing

BargeIn

(page15).
CertainIntercomcallsmayringyourterminalonfunctionkeysas

MultipleDirectoryNumbers

(page87).
VisitorsatyourentrancedoorcancallyouontheIntercomusinga

DoorBox

(page57).
Outside Calls

Youcan

AnswerOutsideCalls

thatringyourterminalorflashyourlinekeys(page103).

CallerID

allows
youtoidentifythecallerbeforeorafteryoupickupthehandset(page25).

NightService

(page92)may
changethewaythesesamecallsringyourterminal.Setyour

LinePreference

(page78)toanswerring-
ingoutsidecallsorIntercomcallsfirst.
To

PlaceOutsideCalls

(page105),useyourlinekeysordialcodes.Youmayhavetoenter

Account
Codes

(page11)beforeyourcallgoesthrough.Use

DialNumberPreview

(page48)tocheckyourdigits
beforeyoudial.Onceyourcallgoesthrough,the

CallTimer

(page22)showsyouhowlongyou'reonthe
call.Youmaybeabletouse

Flash

(page62)toplaceanothercallwithoutlosingyourline.


Page-4
Handling And Rerouting Your Calls

Use

Hold

(page69)tohaveyourcallwaitatyourterminal.Or,Parkitinorbitforaco-worker(page112).
Haveacallforaco-worker?

Transfer

ittothem(page144).Don'tknowwheretheyare?Use

MeetMe
PagingTransfer

(page81)sotheycanpickitupwherevertheyare.Ifyouwantthecalltocomeback
whenyourco-workerisdone,use

SerialCall

(page138).
Whenyouleaveyourdesk,thinkabout

CallForwarding

yourcallstosomeoneelse(page16).Ifthat
meetingrunslong,gotoanotherterminalandbringyourcallstoyouwith

CallForwardFollowMe


(page19).Whenyouwantcallerstoknowwhereyouare,seta

SelectableDisplayMessage

atyourter-
minal(page135).Youmaybeableto

Override

(page20)anotheruser'sCallForwardifyouthinktheyare
stillattheirterminal.
When Your Call Can’t Go Through

Don'tjusthangupwhenyourcallcan'tgetthroughtoaco-worker!Use

CallWaiting

(page23)towait
withouthangingup.Sendyourco-worker

OffHookSignaling

(page94)toletthemknowyou'rewaiting.If
youdon'thavetimetowait,leavea

Callback

request(page24).
Inahurry?Thinkaboutleavingyourco-workera

MessageWaiting

(page84),oruseoptional

VoiceMail


(page149)torecordavoicemessageforthem.
There'snoneedtokeepredialingyouroutsidecallifit'sbusyorunanswered-use

RepeatRedial

instead
(page124).AndwhenyourUX5000'slinesarebusy,

TrunkQueuing

(page148)letsyouwaitforafree
one.Ifyouhaveanemergency,

ForcedTrunkDisconnect

(page63)allowsyoutogetthroughonabusy
linerightaway.
With

VoiceOver

(page159),talktoabusyuser-whiletheykeeptalkingtotheirinitialcaller.Whenyou're
busyonacall,youcandothesamethingwith

ReverseVoiceOver

(page125).


Page-5
Placing Calls Quickly

Storenumbersthatyoucalloftenin

AbbreviatedDialing

bins(page9).Youcaneasilydialthestored
numberwithjustafewkeypresses.Toquicklyretrythenumberyoujustdialed,try

LastNumberRedial


(page76).Ifyou'llneedtoredialthenumberlateron,let

SaveNumberDialed

(page129)retainitforyou.
EvercallDirectoryAssistanceforanumberandnothaveapentowriteitdown?Use

MemoDial


(page83)tojotthenumberdowninyourterminal'smemoryinstead.
When You Work In Groups

Ifyouandyourco-workershandleeachother'scalls,youmightwanttobeina

DepartmentCalling

group
(page44).Someonecallingyourgroup'snumbergoesthroughtoanyonewho'savailable.Youcaneven
have

DepartmentStepCalling

(page47)sendyourpersonalcallstoyourgroupwhenyou'renotavail-
able.Toansweracallalreadyringingaco-worker'sterminal,use

GroupCallPickup

(page65).
Whenyou'reonacallandyouwanttheothersinyourareatolisteninontheconversation,activate

Group
Listen

(page66).Yourco-workershearthecallthroughyourterminal'sspeaker.
Ifyoufrequentlycallthesameco-worker,youcanhave

Ringdown

(page127)automaticallycallthemfor
you.Allyouhavetodoisliftyourhandset.
If You Need Privacy

Whenyou'rebusyinyourofficeanddon'twanttobeinterrupted,use

DoNotDisturb

(page56).
Beforetalkingtosomeoneatyourdeskwhileyou'reontheterminal,try

MicrophoneCutoff

(page86).
YourcallercannothearyourvoiceuntilyoucancelMicrophoneCutoff.


Page-6
Have a Meeting While on a Telephone Call

Conference

(page41)allowsyoutoquicklysetupameeting.Whenyourterminalallows

VoiceCallCon-
ference

(page42),otherscanjoinyouroutsidecalljustbypressingthelinekey.
Use

MeetMeConference

(page79)tosetupameetingwhichletsothersjoiniftheychoose.Optionally,
youcanuse

MeetMePaging

(page81)tosetupameetingonapagezone.
Tojointwoormoreoutsidecallerstogetherandleavethemtotalkprivately,use

TandemTrunking


(page140).
Streamlining Your Terminal’s Operation

Yourterminalprovidesyouwithoptionsthatcandramaticallystreamlinethewayyouhandlecalls.For
example,youcanprogram

One-TouchKeys

(page96)forone-buttonaccesstoco-workers,outsidecalls,
AbbreviatedDialingbinsandcertainfeaturecodes.
WanttoautomateCallback,MessageWaitingorotherfeatures?Justassignthesefunctionstoavailable

ProgrammableFunctionKeys

(page118).Needone-buttonTransferandcallingforaco-worker?Pro-
gramaHotline(page72)onanotherfunctionkey.(Whenyousee FUNCTION

inthishandbook,theopera-
tionneedsaProgrammableFunctionKey.)
Areyouasecretary-ordoyouhaveasecretarythathandlesyourcalls?Setup

SecretaryCall

buzzer
keys(page131).Youcanuse

SecretaryCallPickup

(page133)toquicklypickupcallsintendedforyour
secretaryorboss.
Tiredofalwaysreachingforthehandsetorcradlingitunderyourchinwhileyoutype?Installaheadsetand
enable

HeadsetOperation

(page68).


Page-7
Personalizing Your Terminal

Ifyourterminalisnearotherterminalsthatringthesameway,chooseunique

SelectableRingTones


(page137)soyouknowwhichcallsareforyou.
Whenyouneedtocoverupnoiseinyourofficethatmightbedistractingtoyourwork,turnon

Background
Music

(page14).
Don'tforgetaboutthatimportantmeeting-setan

Alarm

(page12)toremindyou.
Lettheco-workersyoucallknowwho'sontheline.Goto

NameStoring

(page90)andassignanameto
yourextension.
Tohaveyourterminalbeepeverytimeyoupressadialpadkey,enablethe

DialPadConfirmationTones


(page49).
Your Terminal Does the Talking

Theoptional

VoiceResponseSystem

(page164)givesyourUX5000digitalrecordingandplayback
capability.Thisletsyouhandlecallerswiththatimportant"PersonalTouch".Forexample,ifyoudon'thave
anoperator,theAutomatedAttendant(page13)canansweryourcallsandplayalistofdialingoptionsto
yourcallers.UsePersonalGreeting(page116)togreetyourcallerswithyourownrecordedvoice,and
thenforwardthemtoaco-worker.Or,youcanhaveParkandPage(page114)welcomeyourcallersand
automaticallypageyoutopickupthecall.
You'llfindotherVRSfeatureshandywhenusingyourterminalorstayingintouchwithothersinyourcom-
pany.Ifthereisanannouncementeveryoneinyourcompanyshouldhear,justlistentoyourGeneralMes-
sage(page64).VoicePromptingMessages(page161)tellyouaboutyourUX5000,yourownterminal
andthestatusofyourcall.You'llhearvoicepromptsremindingyouwhenyourcallsareforwardedorwhen
youhaveamessage.Youcanevenfindoutyourextensionnumber,thedateandthetimeofday.

Page-8
And, Your Display Does The Thinking
Doyouwantafeaturebutnotknowhowtouseit?Haveyoueverbeenbusyonacallandnotremembered
theoptionsyourterminalprovides?Ifyouhaveadisplayterminal,theSoftKeysonyourterminaldothe
thinkingforyou(SoftKeysareindicatedwiththefollowingformatinthisguide:List).
ASoftKeyisavariablefeaturekey-thefunctionofthekeychangestomatchwhatyouaredoing.This
letsyouspendmoretimethinkingaboutyourjobandlesstimethinkingaboutyourterminal.

AbbreviatedDialing
Page-9
Features
Abbreviated Dialing
AbbreviatedDialinggivesyouquickaccesstonumbersyoucallfrequently.Thissavestime,forexample,
whencallingaclientwithwhomyoudealoften.Insteadofdialingalongtelephonenumber,youjustuse
AbbreviatedDialing.
TherearethreetypesofAbbreviatedDialing:Common,GroupandPersonal.Allco-workerscansharethe
CommonAbbreviatedDialingnumbers.Allco-workersinyourDepartmentCallingGroupcansharethe
GroupAbbreviatedDialingnumbers.(Seepage44formoreonDepartmentCalling.)Onlyyoucanuse
yourPersonalAbbreviatedDialingnumbers.TosetupPersonalAbbreviatedDialing,turntoOne-Touch
Callingonpage96.
To store an Abbreviated Dialing number (recommended for display terminals
only):
1. CALL1+853(forCommon).
OR
CALL1 +854(forGroup).
2. DialAbbreviatedDialingbinnumber(000-999).
AskyourCommunicationsManagerforyourbinnumbers.Thisrangecanbeincreased
to1999inprogramming.
3. Dialthetelephonenumberyouwanttostore(upto24digits).
Validentriesare0-9,#and*.Toenterapause,pressMIC.
4. HOLD+EnterthenameassociatedwiththeAbbreviatedDialingnumber.
RefertoNameStoringonpage90forinstructionsonenteringnames.
5. HOLD+SPKtohangup.

AbbreviatedDialing
Page-10
To dial a Common Abbreviated Dialing number:
1. CALL1 +#2.
2. Dialbinnumber.
Thestorednumberdialsout.TheUX5000selectsalineforyou.
OR
1. CALL1 + DIALorFUNCTION (CommonAbbreviatedDialing).
Topreselect,pressalinekeyinsteadofCALL1.
2. DialCommonAbbreviatedDialingbinnumber.
Thestorednumberdialsout.Unlessyoupreselect,theUX5000selectsalineforyou.
To dial a Group Abbreviated Dialing number:
1. CALL1 +#4.
2. Dialbinnumber(donotdialanyleading“0”inthebinnumber).
Thestorednumberdialsout.TheUX5000selectsalineforyou.
OR
1. CALL1 + FUNCTION (GroupAbbreviatedDialing).
Topreselect,pressalinekeyinsteadofCALL1.
2. DialGroupAbbreviatedDialingbinnumber.
Thestorednumberdialsout.Unlessyoupreselect,theUX5000selectsalineforyou.
To check your stored Abbreviated Dialing numbers:
1. CHECK
2. DIAL(Commononly).
3. DialtheAbbreviatedDialingcode(e.g.,001).
Iftheentirestorednumberistoolongforyourterminal'sdisplay,press*toseetherestofit.
TocheckmoreAbbreviatedDialingnumbers,repeatfromstep2.
4. CLEAR

AccountCodes
Page-11
Account Codes
AccountCodesarecodesyouenterthathelpkeeptrackofoutsidecalls.TherearetwotypesofAccount
Codes:OptionalandForced.Withoptionalcodes,theAccountCodesyouenteraresolelyforcategorizing
yourcalls.Forexample,ifyouworkinanaccountingfirmthatmustbillbackcustomersfortimeontheter-
minal,OptionalAccountCodesareforyou.ForcedAccountCodesalsoletyoucategorizecalls,butyou
mustenteronebeforeplacingoutgoingcalls.Ifyoudon'tenterthecode,youcan'tplacethecall.This
ensuresthatcallsdon'tgooutuntracked.WhenforcedandverifiedAccountCodesareenabledfortoll
callsonly,localandtollfreenumbershaveoptionalaccountcodes.
CheckwithyourCommunicationsManagertofindoutifyourUX5000usesAccountCodes-andwhich
codesyoushouldenter.AccountCodescanbefrom1-16digitslong,using0-9and#.
To enter an Account Code any time while on an outside call:
1. *+AccountCode(1-16digits)+*.
To enter an Account Code while placing an outside call:
1. Accesstrunkforoutsidecall.
Youcanaccessatrunkbypressingalinekeyorbydialingacode.Refertopage105formore
onplacingoutsidecalls.
2. *+AccountCode(1-16digits)+*.
3. Dialthenumberyouwanttocall.
Ifyouhear"stutter"dialtoneafterdialingthenumber,yourUX5000requiresanARSAuthoriza-
tionCode.AskyourCommunicationsManagerforyourcodes.

Alarm
Page-12
Alarm
Youcanuseyourextensionlikeanalarmclocktoremindyouofappointmentsandimportantmeetings.
Yourterminalhastwotypesofalarms:
•Alarm1-whichsoundsonlyonceatthepresettime.
•Alarm2-whichsoundseverydayatthepresettime.
To set the alarm:
1. CALL1+827+Alarmtype(1or2).
2. Dialthealarmtime(24-hourclock).
Forexample,for1:15PMdial1315.
3. SPKtohangup.
To silence an alarm:
1. CLEAR.
To check the programmed alarm time:
1. CHECK+827+Alarmtype1or2+CLEAR.
To cancel an alarm:
1. CALL1+827+Alarmtype1or2.
2. 9999+SPKtohangup.

AutomatedAttendant(VRS)
Page-13
Automated Attendant (VRS)
ThisfeaturerequirestheIntraMaildaughterboardforVoiceResponseSystem(VRS)prompts.
AutomatedAttendantautomaticallyanswerstheUX5000'soutsidecalls,playsaprerecordedgreetingand
thenletscallersdirectlydialyouoryourco-workers.ThisgivestheUX5000immediateansweringand
routingofcallswithoutanoperatorordispatcher.TheAutomatedAttendantcan:
• Simultaneouslyansweruptosixcalls.
• Routecallstoanextension,DepartmentGrouporVoiceMailandprovideadditionaloptionsif
theextensionorgroupisunavailable.
• GiveyoutheoptionofrecordingormodifyingtheAutomatedAttendantgreetings(seebelow).
To record, listen to or erase an Automated Attendant greeting:
1. CALL1+116.
2. Torecord,dial7.
OR
Tolisten,dial5.
OR
Toerase,dial3.
3. DialtheVRSmessagenumber(001-100)fortheAutomatedAttendantgreetingyouwanttorecord,lis-
tentoorerase.
YourCommunicationsManagercantellyouwhichmessagetoenter.
Ifrecording,beginwhenyouheartheannouncement,"Startrecordingatthetoneandpressthe
#keywhenyouaredone."Whendone,press#toendrecording.
Whenlisteningtoamessage,press#tohearthemessageagain.
Iferasing,youcancancelerasingbypressingHOLDbeforehangingup.
4. SPKtohangup.

BackgroundMusic
Page-14
Background Music
BackgroundMusic(BGM)sendsmusicfromanFMreceiver,tapedeckorCDplayeryourcompanypro-
videstothespeakerinyourterminal.Thishelpsgiveyouapleasantworkingenvironment.TheBack-
groundMusicplayswheneveryourterminalisidle.
To turn BGM on or off:
1. CALL1+825.
2. SPKtohangup.