NetComm NL20MESH User manual

NL20MESH
QUICK START GUIDE
Wi-Fi 6
Hybrid
Gateway

TABLE OF CONTENTS
Getting online via the mobile network.....................................................1
Inserting a SIM Card ...................................................................................3
Device Placement .......................................................................................3
Connecting via nbnTM .................................................................................5
Getting online via 4G mobile network .....................................................5
Hybrid Fibre Coaxial (HFC) ........................................................................7
Fibre to the Premises (FTTP)......................................................................9
Fibre to the Curb (FTTC)..........................................................................11
Telephone Connection ............................................................................13
Connecting to the Wi-Fi 6 Hybrid Gateway...........................................15
Troubleshooting tips ................................................................................17
Download the CloudMesh App ..............................................................19

4
GETTING
STARTED
This Quick Start Guide will show
you the basic setup of the Wi-Fi
6 Hybrid Gateway.
The Wi-Fi 6 Hybrid Gateway can connect to a
xed line service and/or a mobile network.
The gateway will prioritize xed line connections over
the 4G mobile network. If you have a xed line service
active and connected to the gateway, the 4G service
will act as a backup in case the xed line service fails.

1
GETTING ONLINE VIA THE MOBILE NETWORK
If you have a SIM card with a data plan, it’s as easy as inserting the
SIM card and turning on the Wi-Fi 6 Hybrid Gateway.
Refer to pages 2 and 3 for further detail.
If your device has a SIM pre-installed by your carrier, then all you
have to do is turn it on.
Wait 60 seconds
for it to connect
Power adaptor Power outlet
Wi-Fi 6 Hybrid Gateway
Power button

2
SIM Card

3
INSERTING A SIM CARD
Insert the SIM card as shown on page opposite, noting the correct
orientation of the card. Push it in until you hear a click and it remains
in place. To remove the card, push it in again and then remove it.
DEVICE PLACEMENT
For the best 4G mobile network connection, the gateway should be
placed close to a window but away from direct sunlight.
For the best Wi-Fi network performance, the gateway should be
placed in a central location (e.g. in a room in a middle of your home).
If a larger area needs Wi-Fi coverage, the NetComm CloudMesh
Satellite (NS-02) is designed to expand your Wi-Fi network coverage
and is available as an optional accessory.

4
Wi-Fi 6 Hybrid Gateway
Power outlet
Off
Power adaptor
On

5
CONNECTING VIA NBN™
Your nbn™ internet service provider will contact you when your
service is activated. You can set up your gateway before this time, if
you have the required nbn™ hardware.
Once your service is activated, it’s time to complete the set-up of
your Wi-Fi 6 Hybrid Gateway.
Your internet service provider generally conrms your nbn™
technology type in your order conrmation email.
You can also check this at www.nbnco.com.au
1. Turn off your Wi-Fi 6 Hybrid Gateway at the power outlet.
2. Follow the set-up instructions on the following pages for your
nbn™ technology type.
3. You can then switch the Wi-Fi 6 Hybrid Gateway back on
at the power outlet. When the INTERNET light is solid green,
your nbn™ service is ready to use.
GETTING ONLINE VIA 4G MOBILE NETWORK
This device allows you to access the internet independently from an
NBN or UFB connection using a 4G Mobile network.
For this you will need a SIM card with a pre-paid or post paid mobile
plan and a sufcient data allowance.

6
Power adaptor
Wi-Fi 6 Hybrid Gateway
Ethernet cable

The Ethernet cable connects
to the UNI-D port on the
nbn™ connection box.
7
HYBRID FIBRE COAXIAL (HFC)
Power adaptor
Ethernet cable
nbn™ connection box
Power outlet

8
Wi-Fi 6 Hybrid Gateway
Power adaptor
Ethernet cable

9
FIBRE TO THE PREMISES (FTTP)
nbn™ connection box
Ethernet cable
Please connect the
ethernet cable to
UNI-D port 1.
This is the default
port for nbn™.
If your nbn™ does
not connect after 2
minutes then please
try the next port.
Power adaptor Power outlet

Wi-Fi 6 Hybrid Gateway
10
Power adaptor
Ethernet cable

11
FIBRE TO THE CURB (FTTC)
Wait for the lights on the
nbn™ connection box
to turn blue (this may
take up to 15 minutes)
and then connect your
Wi-Fi 6 Hybrid Gateway
nbn™ connection box
The Ethernet cable connects
to the UNI-D port on the
nbn™ connection box.
Power adaptor Power outlet
Ethernet cable

12
Telephone cable
Wi-Fi 6 Hybrid Gateway
Power adaptor

13
TELEPHONE CONNECTION
Telephone
Power adaptor Power outlet

14
The Wi-Fi Network Name and
Wi-Fi Password are case sensitive
WPS button
Label
Wi-Fi Security Card

15
CONNECTING TO THE WI-FI 6 HYBRID GATEWAY
There are two ways that you can connect to Wi-Fi.
- Using your smartphone or tablet camera, scan the QR code on
the gateway’s label or Wi-Fi Security Card. Follow your device’s
instructions to connect to Wi-Fi.
or
- Perform a manual network scan from your device and select the
gateway’s network name, then enter the Wi-Fi Password. This
information can be found on the Wi-Fi 6 Hybrid Gateway’s label
(example on page 4) and on the included Wi-Fi Security Card.

16
Power
button
Wi-Fi 6 Hybrid Gateway