NetComm NTC-8000-01 User manual

NTC-8000
User Guide
NTC-8000-01 –M2M Multi-Port Network Gateway

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NTC-8000 –M2M Multi-Port Network Gateway
UM-00006 v1.1
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Copyright
Copyright© 2015 NetComm Wireless Limited. All rights reserved.
The information contained herein is proprietary to NetComm Wireless Limited. No part of this document may be translated,
transcribed, reproduced, in any form, or by any means without prior written consent of NetComm Wireless Limited.
Please note: This document is subject to change without notice.
Save Our Environment
When this equipment has reached the end of its useful life, it must be taken to a recycling centre and processed separately from
domestic waste.
The cardboard box, the plastic contained in the packaging, and the parts that make up this device can be recycled in accordance
with regionally established regulations. Never dispose of this electronic equipment along with your household waste. You may be
subject to penalties or sanctions under the law. Instead, ask for disposal instructions from your municipal government.
Please be responsible and protect our environment.
This manual covers the following products:
NetComm Wireless NTC-8000-01 M2M Multi-Port Network Gateway
DOCUMENT VERSION
DATE
1.0 Initial document release
November 2013
1.1 Minor updates and corrections
13 May 2015
Table 1 - Document Revision History

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Table of Contents
Overview ........................................................................................................................................................................................4
Introduction ...................................................................................................................................................................................................4
Target Users..................................................................................................................................................................................................4
Prerequisites..................................................................................................................................................................................................4
Notation ........................................................................................................................................................................................................4
Product Introduction .....................................................................................................................................................................5
Product Overview ..........................................................................................................................................................................................5
Package Contents .........................................................................................................................................................................................5
Product Features ...........................................................................................................................................................................................5
Physical Dimensions and Indicators................................................................................................................................................................6
LED Indicators .......................................................................................................................................................................................6
Physical Dimensions ......................................................................................................................................................................................7
Mounting Bracket (Optional) ...........................................................................................................................................................................7
Interfaces ......................................................................................................................................................................................................8
Correct wiring of the 4-way mini fit connector .........................................................................................................................................9
NTC-8000-01 Default Settings ....................................................................................................................................................10
Restoring factory default settings..................................................................................................................................................................11
Resetting to factory default condition....................................................................................................................................................11
Installation and Configuration of the NTC-8000-01 ...................................................................................................................12
Connecting via an Ethernet cable .................................................................................................................................................................12
Accessing the Web-based User Interface .....................................................................................................................................................12
Status .........................................................................................................................................................................................................13
Advanced Status .........................................................................................................................................................................................15
Internet Settings...........................................................................................................................................................................................17
Mobile Broadband ...............................................................................................................................................................................17
LAN.....................................................................................................................................................................................................23
Routing................................................................................................................................................................................................25
VPN ....................................................................................................................................................................................................32
Wireless Settings .........................................................................................................................................................................................41
Basic...................................................................................................................................................................................................41
Advanced............................................................................................................................................................................................43
MAC Filtering .......................................................................................................................................................................................50
Station List ..........................................................................................................................................................................................51
Wireless Mode.....................................................................................................................................................................................51
Client Configuration..............................................................................................................................................................................52
Services ......................................................................................................................................................................................................53
Dynamic DNS......................................................................................................................................................................................53
NTP.....................................................................................................................................................................................................54
System Monitor ...................................................................................................................................................................................55
SNMP .................................................................................................................................................................................................56
System........................................................................................................................................................................................................57
Log .....................................................................................................................................................................................................57
Load / Save.........................................................................................................................................................................................58
Administration......................................................................................................................................................................................63
System Configuration...........................................................................................................................................................................64
Appendix A: Tables ..................................................................................................................................................................... 66
Appendix B: Recovery mode ...................................................................................................................................................... 67
Legal and Regulatory ..................................................................................................................................................................68
Contact ........................................................................................................................................................................................70

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NTC-8000 –M2M Multi-Port Network Gateway
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Overview
Introduction
This document provides you all the information you need to set up, configure and use the NTC-8000-01 network gateway.
Target Users
This document is intended to be used by system integrators or experienced hardware installers who are comfortable with all
aspects of IP based networking and have an understanding of wireless technologies.
Prerequisites
Before continuing with the installation of your NTC-8000-01, please confirm that you meet the minimum system requirements
below.
Device that can connect via Ethernet or Wireless interface.
Web interface access will require a web browser such as Internet Explorer®, Mozilla Firefox® or Google Chrome™.
Notation
The following symbols are used in this installation manual:
The following note requires attention.
The following note provides a warning.
The following note provides relevant information.

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Product Introduction
Product Overview
Industrial-grade fixed wireless gateway with extended temperature tolerance
Designed for rugged deployments in industrial applications
Tested for vehicular applications Class 5M2 and MIL-STD-810F Method 516.5
Ideal for providing primary and backup wireless connectivity over 3G UMTS networks
Embedded high-performance Cinterion PHS8 HSPA+ cellular machine-to-machine (M2M) module
802.11n WiFi, configurable as access point or network client, with 2x2 MIMO antenna technology
Powerful processor for optimal performance on advanced 3G UMTS networks
8x Ethernet 10/100 connectivity for universal deployment
Flexible DC power input to suit diverse installation environments
Power save mode with minimum current draw
Built-in VPN clients for a secure connection over a public cellular network
Embedded Linux OS and Software Development Kit (SDK)
Remote diagnostics, configuration and firmware upgrade capabilities
Management and configuration via web user interface, TR-069 (optional), SNMP or SMS
Optional mounting bracket (HDW-0022) for easy mounting/installation
Package Contents
The NTC-8000-01 series package consists of:
1 x M2M Multi-Port Network Gateway
2 x 3G antennas
2 x WiFi antennas
1 x 1.5m yellow Ethernet cable 8P8C
1 x Power and ignition cable
1 x WiFi Security Card
1 x quick start guide and safety manual (not pictured)
A mounting bracket (HDW-0022) is available as an optional accessory.
If any of these items are missing or damaged, please contact NetComm Wireless Support immediately by visiting the NetComm
Wireless Support website at: http://www.netcommwireless.com/contact-forms/support/
Product Features
The NTC-8000-01 series gateway is designed to provide a secure and powerful connection to multiple devices in a broad range of
applications. With an embedded 3G module, the device can connect to the speed and coverage of wireless networks, allowing
broadband connectivity to remote sites, mobile vehicles and locations without a fixed broadband connection.
Its industrial design includes a robust mounting bracket, extended temperature tolerances and is also vibration tested for rugged
deployments. The device features WiFi (802.11n) so users can create a WiFi network for connectivity to wireless enabled devices
and equipment. Its 8 LAN Ethernet ports allows connectivity for a further 8 wired connections.
Its open embedded Linux platform provides the ability to customize specific software applications via the Software Development Kit
(SDK).

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Physical Dimensions and Indicators
LED Indicators
The NTC-8000-01 has 6 LEDs to display the current system and connection status.
Note: 3G signal strength lower than -109dBm is considered too low for data connection. When signal strength is below
this level, both signal strength LEDs will stay off.
ITEM
ICON
DEFINITION
Power
Indicates the gateway is powered correctly.
WLAN
Indicates the ON/OFF status of the wireless (WLAN) radio.
Mobile Broadband
Indicates when Internet data connection is established.
Service Type
Solid ON: Indicates UMTS/HSPA available coverage
Blinking: Indicates EDGE available coverage
Off: Indicates GSM/GPRS available coverage
Signal Strength
Low Strength
Left LED illuminated
Medium Strength
Right LED illuminated
High Strength
Both left and right LEDs illuminated
Table 2 - NTC-8000-01 LEDs

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Physical Dimensions
The following page lists the physical dimensions of the NTC-8000-01, as well as the physical dimensions of the antennas and the
optional mounting bracket which can be used to attach the NTC-8000-01 to a pole or to provide a wall / ceiling mount.
DIMENSIONS WITHOUT MOUNTING BRACKET
Length
187 mm
Depth
122 mm
Height
39.5 mm
Weight
550 g
Table 3 - Device Dimensions
DIMENSIONS WITH MOUNTING BRACKET
Length
193.7 mm
Depth
122 mm
Height
57.9 mm (without antennas)
Weight
970 g
Table 4 - Mounting Bracket Dimensions
Optional Mounting Bracket (HDW-0022)
The NTC-8000-01 can be put into a mounting bracket to ensure it is secured to a fixture. This mounting bracket is especially useful
for installations in vehicles where extra stability is required.
Figure 1 –NTC-8000-01 Mounting Bracket

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Interfaces
The following interfaces are available on the NTC-8000-01:
Figure 2 - NTC-8000-01 Rear panel interfaces
ITEM
INTERFACE
FUNCTION
1
3G Antenna Connectors (SMA)
Connection point for the mobile broadband main and auxiliary antennas
2
WiFi Antenna Connectors (Reverse polarity SMA)
Connection point for the reverse polarity SMA female WiFi antennas
3
Ethernet Ports
8 x 10/100 Base-TX Ethernet RJ-45 ports.
4
Reset
Press the reset button once to reboot the gateway.
Press and hold the reset button for between 3 and 10 seconds, then release to boot
the gateway in recovery mode.
Press and hold the reset button for more than 10 seconds to return the gateway to
factory default settings.
5
Power
9-36V DC, 4-way mini fit power connection with ignition switch detection. See diagram
below for correct wiring of the 4-way mini fit connector.
Table 5 - Integrated Interfaces
1
1
2
2
3
4
5

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Correct wiring of the 4-way mini fit connector
The diagram below illustrates the correct wiring of the 4-way mini fit connector.
Figure 3 - Correct wiring of the 4-way mini fit connector
PIN NUMBER
WIRE
1
Power
2
Ignition
3
Ground
4
Not used
Table 6 - 4-way mini fit connector wiring
1
3
2
4

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NTC-8000-01 Default Settings
The following tables list the default settings for the NTC-8000-01.
LAN (MANAGEMENT)
IP Address:
192.168.1.1
Subnet Mask:
255.255.255.0
Default Gateway:
192.168.1.1
Table 7 - LAN Management Default Settings
WIFI (DOES NOT APPLY IN CLIENT MODE)
SSID:
Remote AP Name
Security:
WPA2-PSK
Security Key:
a1b2c3d4e5
Table 8 –WiFi Default Settings
WEB INTERFACE ACCESS
Username:
admin or root
Password:
admin
Table 9 - Web Interface Default Settings
Note: The admin account is restricted to accessing mobile profile settings; band/provider selection and most system
configurations via the web interface. The root account has full access to all configuration options via the web interface.

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Restoring factory default settings
There might be occasions where you need to restore the factory defaults on your NTC-8000-01 such as:
You have lost your username and password and are unable to log in to the web configuration page;
You are asked to perform a factory reset by support staff.
Resetting to factory default condition
There are two methods you can use to restore factory default settings on your NTC-8000-01:
Using the web-based user interface
To restore your NTC-8000C to its factory default settings, please follow these steps.
1. Log in to the gateway’s web interface as described in the Accessing the web-based user interface section.
2. Navigate to System > Load/Save > Settings.
3. Under the Restore Factory Defaults section, click the Restore button. The gateway reboots to the factory default settings.
Using the reset button on the rear panel of the gateway
Hold the reset button down for more than 10 seconds (until the LEDs on the front panel stop flashing) and then release the button.
The gateway restarts with factory default settings.

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Installation and Configuration
of the NTC-8000-01
Connecting via an Ethernet cable
1. Connect the Ethernet cable provided to one of the Ethernet ports on the rear of the NTC-8000-01.
2. Connect the other end of the yellow Ethernet cable to your computer.
3. Wait approximately 30 seconds for the connection to establish.
Accessing the Web-based User Interface
There are two system management accounts for maintaining the system, root and admin, which have slightly different management
capabilities.
The root manager account has full permission privileges and can use every command option available to the gateway.
The admin manager (administrator) account has access to the majority of gateway settings except for the gateway’s system options
that can alter or copy the gateway’s firmware (software). The system options not available to an admin user are:
Firmware Upgrade –The ability to install an upgraded version of the gateway’s software.
Device Configuration Backup –the option of saving the gateway’s current settings, useful for configuring multiple NTC-
8000-01 gateways.
Upload - Uploading previously saved settings to the gateway.
Restore Factory Defaults - Setting the gateway to factory default settings, essential after a firmware upgrade.
System Configuration settings –The TCP Keepalive function can be used to ensure the current live mobile broadband
connection is still alive even when no packet data is being transmitted. It does this by periodically sending a ping
(ICMP) request message to a WAN IP address or a well-known internet domain host such as www.google.com. Once
the internet connection is deemed to be down the gateway will attempt to reconnect to the WWAN mobile broadband
provider.
To log in to the management console, view the status and make changes to your NTC-8000-01, please follow the steps below:
1. Open a web browser (e.g. Internet Explorer/Firefox/Safari) and navigate to https://192.168.1.1
2. Enter admin or root as the username and admin as the password and press the Submit button.
Figure 4 - Login prompt for the Web based User Interface
When you have successfully logged in, the Status page is displayed.

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Status
The status page provides system related information and is displayed when you login to the NTC-8000-01 management console.
By default, the status page will show System Information, Ethernet Port Status, WWAN Status, IPsec Status and the 3G service
connection details.
Figure 5 - The Status Page
ITEM
DEFINITION
System Uptime
The current uptime of the gateway.
Router Version
The firmware version running on the gateway.
Router Serial Number
The serial number of the gateway.
Phone Module
The type of phone module, the firmware version of the module and the current module temperature.
MAC Address
The MAC Address is a unique 12 digit hexidecimal network identifier assigned to the NTC-8000-01.
Mobile Broadband (MBB)
The current connection profile, Interface, status, APN, local and remote addresses of the WWAN connection.
WLAN
The current wireless network clients or wireless access points that are connected with the NTC-8000-01.
Connection Up Time
The time in hours, minutes and seconds that the current mobile broadband connection has been active.
Provider
The current mobile broadband service provider detected and in use with the on-board SIM card..
Coverage
The type of mobile broadband connection available for use.
IMEI
The IMEI (International Mobile Equipment Identity) that identifies the NTC-8000-01 on the mobile broadband
network.
Frequency
The frequency band currently in use.
Signal Strength (dBm)
The strength of the 3G signal detected
SIM Status
The status of the SIM currently inserted into the gateway.
Ethernet Port Status
The current speed and status of the Ethernet port.
Table 10 - Status page items

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The LAN, PPPoE, PPTP and IPsec statuses are hidden from view by default. To show them on the status screen, click on the
respective link below the green menu bar. To view them all, click on the All Status link.
Figure 6 - Status Page - LAN Details
ITEM
DEFINITION
IP
The current LAN IP Address and Subnet Mask.
MAC Address
The current MAC Address of the LAN port.
Table 11 - Status Page - LAN Details
Figure 7 - Status Page - PPPoE Details
ITEM
DEFINITION
PPPoE Status
The current status of the PPPoE connection.
PPPoE IP Address
The current PPPoE IP Address in use.
Table 12 - Status Page - PPPoE Details
Figure 8 - Status Page - PPTP Details
ITEM
DEFINITION
No.
The number of the PPTP connection.
Profile Name
The user-created Profile name of the PPTP connection.
Remote Server Address
The PPTP Remote Gateway Address.
P-t-P Local
The local IP address of the PPTP connection.
P-t-P Remote
The remote IP address of the PPTP connection.
Status
The current status of the PPTP connection.
Table 13 - Status Page - PPTP Details
Figure 9 - Status Page - IPSec Details
ITEM
DEFINITION
No.
The IPsec tunnel number.
Profile Name
The name assigned to the IPsec profile.
Interface
The current interface used by the IPsec tunnel.
Local LAN
The local IP address making up one end of the
IPsec tunnel.
Remote Gateway
The WAN gateway of the other end of the IPsec
tunnel.
Remote LAN
The WAN IP Address that the IPsec tunnel is
connecting to.
Status
The current condition of the IPsec tunnel.
Table 14 - Status Page - IPSec Details

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Advanced Status
To view further information regarding the phone module on-board the NTC-8000-01 and the mobile broadband configuration, press
the “Advanced Status” button.
Figure 10: Advanced Status Page

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ITEM
DEFINITION
Phone Module
The phone module name, hardware and firmware version
Module Boot version
The installed boot loader version of the phone module.
Module PRID
The Protocol ID of the phone module.
System Up Time
The time in hours, minutes and seconds that the gateway has been up.
Provider
The current connection’s mobile broadband provider.
Country Code
Each country has a unique code that helps to identify the mobile broadband
network.
Network code
Each mobile broadband provider has a unique network code that identifies their
network.
Coverage
The coverage type of mobile broadband service the current connection is using.
Connection Status
The current status of the gateway’s connection.
IMEI
The International Mobile Equipment Identity number unique to each cellular network
device.
Frequency
The frequency of the current connection.
Signal Strength
The signal strength of the mobile broadband connection measured in decibels.
Signal Quality (Ec/Io)
A measurement of the portion of the received signal that is usable. This is basically
the signal strength minus the signal noise level.
Received Signal Code Power
(RSCP)
The power level of the signal on the current connection’s channel.
HSUPA Category
Displays the HSUPA category (1-9) for the current uplink.
HSDPA Category
Displays the HSDPA category (1-8) for the current downlink.
SIM ICCID
The Integrated Circuit Card Identifier of the SIM card used with the gateway, a
unique number up to 19 digits in length.
Primary Scrambling Code (PSC)
The Primary Scrambling Code for the current signal.
Location Area Code (LAC)
The ID of the cell tower grouping the current signal is broadcasting from.
Routing Area Code (RAC)
The Routing Area Code is a subset of the Location Code and helps to identify the
group of or individual cell towers the current connection’s is broadcasting from.
IMSI
The International Mobile Subscriber Identity is a unique identification for the current
mobile broadband connection.
Cell ID
A unique code that identifies the base station from within the Location Area where
the current 3G signal.
Channel Number (UARFCN)
The channel number of the current 3G connection.
Table 15 - Advanced Status Settings

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Internet Settings
This section describes how to set up the gateway to initiate a mobile broadband connection, create routing rules and set up a virtual
private network.
Mobile Broadband
Connection
Click on the Internet Settings menu followed by Mobile Broadband and then the Connection menu item on the right.
Figure 11 - Connection Settings
To connect using a Connection profile
The gateway supports multiple APN profiles; these profiles allow you to configure the settings that the gateway will use to connect
to the Mobile Broadband network. The gateway is configured by default to automatically configure the mobile broadband
connection. This automatically detects the most appropriate APN from the inserted SIM.
You can also manually enter the connection details by performing the following steps:
1. Clear the Automatically Configure my Mobile Broadband option next to the profile name.
2. Using the Profile Name drop down list, select the profile that you wish to configure.
3. In the APN Name field, enter the APN (Access Point Name).
4. For the Mobile Broadband Connection option, select Enable.
5. In the Username and Password fields, enter the username and password if required.
6. Use the Authentication Type option to select either CHAP or PAP.
7. In the Reconnect Delay field, enter the Reconnect Delay. This is the time the gateway will wait to re-establish the mobile
broadband connection if it is dropped. The Reconnect Delay must be between 30 and 65535 seconds.
8. In the Reconnect Retries field, enter the number of Reconnection attempts the gateway should make. To configure the
gateway to attempt to reconnect until a connection is made, set this to 0. Otherwise, the Reconnect Retries value must be
between 1 and 65535 seconds.
9. Use the Metric field to specify a network metric for the connection. The metric value helps the gateway to prioritise routes
and must be a number between 1 and 65535. The default value is 20 and should not be modified unless you are aware of
the effect your changes will have.
10. In the MTU field, enter the MTU setting for the current Mobile Broadband connection. The MTU must be an integer between
1400 and 1430.
11. Use the NAT Masquerading option to select to enable or disable NAT Masquerading for the connection.
12. Click the Save button.

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To confirm the connection status
Click on the Status menu item at the top of the page to return to the Status page.
In the Mobile Broadband section, the connected profile is displayed with the Status field showing as “Up” and the IP Address field
shows the current IP address that the network has allocated for the gateway.
The gateway’s internet connection has now been established.

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WLAN Failover Backup
The WLAN Failover Backup feature of the NTC-8000-01 is designed to provide a backup mobile broadband internet connection in
case the primary WLAN connection should fail.
Figure 12 - WLAN Failover Settings:
CONNECTION OPTION
DESCRIPTION
WLAN Only
The failover function is completely disabled and the gateway always uses the WLAN connection only. The
Mobile Broadband (MBB) connection will not be used.
MBB Only
The WLAN failover is completely disabled and the gateway always uses a Mobile Broadband (MBB)
connection only.
MBB Failover if WLAN Link down
The gateway uses a WLAN connection as the primary connection and a Mobile Broadband (MBB)
connection as a backup connection. When the WLAN connection is down the gateway will start using the
MBB connection.
MBB Failover with Ping
The gateway uses a WLAN connection as the primary connection and a Mobile Broadband (MBB)
connection as a backup connection. When the server(s) entered below does not respond to the
configured ping requests, the gateway will start using the MBB connection.
The NTC-8000-01 sends ping requests to the specified Destination and Second Address to verify
whether the internet connection is online and functioning. The Fail Count specifies how many successive
ping attempts can fail before the NTC-8000-01 fails over to the Mobile Broadband Internet WAN
connection while the Success Count specifies how many ping attempts must succeed in order to reset
the Fail counter.
To use this feature you will need both a WLAN and MBB connection.
The Periodic PING Timer is the time between ping requests to the first and second destination addresses
and must be an integer between 3 and 65535 seconds. The Periodic PING Accelerated Timer is the time
between pings to the first and second destination addresses after the gateway gets 3 consecutive ping
failures. Fail Count and Success Count must be an integer between 1 and 65535 seconds.
Table 16 - WLAN Failover Settings
When the Mobile Broadband (MBB) connection is set to Always On the MBB connection will always be online as a backup
connection even through the gateway may not be using it when the WLAN connection is available. This allows the gateway to
failover quickly to the existing MBB connection.
When the Mobile Broadband (MBB) connection is set to Dial when required the gateway will only dial the MBB connection when the
WLAN connection fails. The gateway will also automatically disconnect the MBB connection once the WLAN connection is restored

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PPPoE
The PPPoE page is used to configure a transparent PPPoE connection. This can be used to provide a bridged connection.
To enable PPPoE mode, first ensure that all Mobile Broadband Connection profiles are set to Disable.
To disable all Mobile Broadband Connection profiles:
1. Click on the Internet Settings menu followed by Mobile Broadband and then the Connection menu item.
2. Uncheck Automatically configure my mobile broadband then use the Profile Name drop down list to select the currently
enabled profile (you can see it in the Profile list at the bottom of the screen) and set Mobile Broadband Connection to
Disable. Click Save to store the updated settings.
Figure 13 - PPPoE Settings
To configure PPPoE:
1. Set the PPPoE option to Enable.
2. In the APN Name field, specify the APN supplied by your 3G provider.
3. In the Service Name field you may enter a Service Name. This is particularly useful if you have more than one PPPoE
gateway or modem on a single Ethernet network.
4. Click Save to save your settings and enable PPPoE.