NetComm HS960 User manual

User Guide
HS960, AG-200E
Wireless Hotspot and Printer

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Safety and Precaution
Installation
• Use only the type of power source indicated on the marking labels.
• Use only power adapter supplied with the product.
• Do not overload wall outlet or extension cords as this may increase the risk of electric shock or fire. If the power cord is frayed,
replace it with a new one.
• Proper ventilation is necessary to prevent the product overheating. Do not block or cover the slots and openings on the device,
which are intended for ventilation and proper operation. It is recommended to mount the product with a stack.
• Do not place the product near any source of heat or expose it to direct sunlight.
• Do not expose the product to moisture. Never spill any liquid on the product.
• Do not attempt to connect with any computer accessory or electronic product without instructions from qualified service
personnel. This may result in risk of electronic shock or fire.
• Do not place this product on unstable stand or table.
When in Use
• Power off and unplug this product from the wall outlet when it is not in use or before cleaning. Pay attention to the temperature of
the power adapter. The temperature might be high.
• After powering off the product, power on the product at least 15 seconds later.
• Do not block the ventilating openings of this product.
• When the product is expected to be not in use for a period of time, unplug the power cord of the product to prevent it from the
damage of storm or sudden increases in rating.
Service
Do not attempt to disassemble or open covers of this unit by yourself. Nor should you attempt to service the product yourself, which may void
the user’s authority to operate it. Contact qualified service personnel under the following conditions:
• If the power cord or plug is damaged or frayed.
• If liquid has been spilled into the product.
• If the product has been exposed to rain or water.
• If the product does not operate normally when the operating instructions are followed.
• If the product has been dropped or the cabinet has been damaged.
• If the product exhibits a distinct change in performance.
Caution
• Any changes or modifications not expressly approved by the party responsible for compliance could void the authority to
operate equipment.
Copyright Notice
* 2005 All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of the seller.
Disclaimer
Information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. The seller therefore assumes no responsibility and shall have no liability of any kind arising from the supply or use of this
document or the material contained herein.
Statement of Conditions
In the interest of improving internal design, operational function, and/or reliability, the seller reserves the right to make changes to
the products described in this document without notice.
The seller does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s)
described herein.
In addition, the program and information contained herein are licensed only pursuant to a license agreement that contains
restrictions on use and disclosure (that may incorporate by reference certain limitations and notices imposed by third parties).
Trademarks
All other product or service names mentioned in this document may be trademarks of the companies with which they are associated.

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Contents
1. Introduction ..............................................................................................................................................5
1-1 Package Contents..............................................................................................................................6
1-2 Features............................................................................................................................................7
1-3 Precautions .......................................................................................................................................7
1-4 Outlook .............................................................................................................................................8
1-4-1 Top Panel ................................................................................................................................8
1-4-2 Rear Panel...............................................................................................................................9
1-4-3 Connection Diagram...............................................................................................................10
1-5 Technical Specifications ...................................................................................................................11
1-5-1 Hardware Specifications .........................................................................................................11
1-5-2 Software Specifications ..........................................................................................................12
2. Installation..............................................................................................................................................14
2-1 Wall-mounting.................................................................................................................................14
2-2 Connecting the Antennas..................................................................................................................15
2-3 Installation Requirements .................................................................................................................15
2-4 Getting Start....................................................................................................................................17
2-5 POE Application ...............................................................................................................................18
3. Configuring the HS960 ...........................................................................................................................19
3-1 Setting Wizard .................................................................................................................................19
3-1-1 Startup..................................................................................................................................19
3-1-2 Configuration .........................................................................................................................19
3-1-3 Internet Connection Settings ...................................................................................................21
3-1-4 Wireless Setting .....................................................................................................................26
3-1-5 E-mail Server Setting..............................................................................................................27
3-1-6 Authentication Service Settings ...............................................................................................28
3-1-7 Billing Profile Settings.............................................................................................................29
3-1-8 Account Generator Printer Setting ...........................................................................................30
3-1-9 Accounting Setting .................................................................................................................31
3-1-10 System Setting.....................................................................................................................35
3-2 Advanced Setup..............................................................................................................................36
3-2-1 System..................................................................................................................................37
3-2-2 WAN/LAN ..............................................................................................................................39
3-2-3 Server ...................................................................................................................................44
3-2-4 Authentication........................................................................................................................46
3-2-5 RADIUS Authentication ...........................................................................................................48
3-2-6 Billing....................................................................................................................................50
3-2-7 Accounting ............................................................................................................................53
3-2-8 Credit Card............................................................................................................................61
3-2-9 Customization........................................................................................................................64
3-2-10 Pass Through.......................................................................................................................79
3-2-11 Filtering...............................................................................................................................80
3-2-12 Share ..................................................................................................................................81
3-2-13 Portal Page..........................................................................................................................82
3-2-14 Advertisement......................................................................................................................83

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3-2-15 Walled Garden .....................................................................................................................84
3-2-16 DDNS..................................................................................................................................85
3-2-14 LAN Devices ........................................................................................................................87
3-2-18 Syslog .................................................................................................................................88
3-2-19 Session Trace ......................................................................................................................94
3-2-20 Bandwidth ...........................................................................................................................95
3-2-21 Secure Remote ....................................................................................................................96
3-2-22 SNMP..................................................................................................................................97
3-2-23 Wireless ..............................................................................................................................98
3-2-24 Account Generator .............................................................................................................101
3-3 System Status ...............................................................................................................................102
3-3-1 System................................................................................................................................103
3-3-2 Account List.........................................................................................................................105
3-3-3 Account Log ........................................................................................................................105
3-3-4 Current User ........................................................................................................................106
3-3-5 DHCP Client.........................................................................................................................106
3-3-6 Session List .........................................................................................................................107
3-3-7 LAN Devices ........................................................................................................................107
3-4 System Tools .................................................................................................................................108
3-4-1 Configuration .......................................................................................................................109
3-4-2 Firmware Upgrade................................................................................................................110
3-4-3 Boot Code ...........................................................................................................................110
3-4-4 System Account...................................................................................................................111
3-4-5 SSL Certificate.....................................................................................................................115
3-4-6 Ping Command ....................................................................................................................115
3-4-7 Restart ................................................................................................................................147
3-4-8 Logout.................................................................................................................................147
Appendix A. RJ-45 Connector Description................................................................................................117
Appendix B. Regulations/EMI Compliance................................................................................................117
Appendic C. Legal and Regulatory Information ........................................................................................170

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1. INTRODUCTION
The NetComm HS960 is a compact intelligent gateway integrated with a four-port port-based VLAN switch. It
provides Plug’ Play Internet access, advanced security and network management.
The HS960 is designed for service providers, system integrators or hotspot venue operators to offer
integrated solutions for rapid deployment, which can start a hotspot service quickly and easily offering
enhanced service performance.
The HS960 is an ideal solution for hotel lobbies, coffee bars, airport lounges, conference facilities and other
sites that commonly host business travelers, and offers instant high-speed Internet connections. With its IP
Plug and Play technology the HS960 accepts any client configuration login. When the client opens a browser
window, the HS960 immediately recognises a new end-user and redirects their browser to customizable log
in web page. There is no need for end users to change any of their default network (Static IP), e-mail (SMTP
Server behind firewall), or browser settings (HTTP Proxy) or load any special software to access the hotspot
service. The HS960 is completely Plug’ n Play with any browser.
This guide covers areas specific to administraton of the Wireless Gateway and will help in you in customising
the device to suit your needs.
Login page:
The HS960 Wireless Gateway allows you to change the look and feel of the login page that a subscriber will
see when logging onto the Internet. You can decide what the welcome message is, if you want a logo on the
page, or if you would like the web page split into two frames with the login fields in the bottom frame and a
website of your choice in the top frame. You can even code your own login page or redirect the subscriber to a
different website address.
Receipt:
Customise what is printed on the receipt issued to subscribers.
Billing:
You can decide how much to charge people to use the service, and customise a billing profile for each button
on the printer that comes with the HS960 Wireless Gateway. You can implement discounts based on button
sequences on the printer. Decide how you would like your customers to pay for the service - before logging in,
or once they have finished using the Internet.
Accounting:
Decide whether you would like to use the HS960 printer or a printer on your network to print account details.
Pass Through:
Allow certain machines to access the internet without having to enter a username and password. This is
ideal for VIP members. You can also allow subscribers to access certain websites without having to enter a
username and password by listing the website addresses under the Pass Through section.
Advertisements:
Advertise specials that your organisation may have, or charge companies to use the HS960 Wireless Gateway
for advertisements. The adverts will be pop-ups that appear while a subscriber is surfing the Internet.
Filtering:
Decide which websites you want to restrict access to (e.g. competitors, X-rated sites, download sites).

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1-1 Package Contents
The following items are included in your HS960
• HS960
• One HS960
• Two antennas
• One AC Power Adapter for HS960
• One CD containing a User Manual
• Two screws for wall-mount
• One UTP Ethernet/Fast Ethernet cable (Cat.5 Twisted-pair)
• AG-200E Account Generator Printer
• One AC Power Adapter for mini account generator printer
• One UTP Ethernet/Fast Ethernet cable (Cat.5 Twisted-pair)
• One Account Generator Printer User’s Guide
If any of the above items are damaged or missing, please contact your dealer immediately.

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1-2 Features
• Wireless data rates up to 54Mbps
• Supports 100 Simultaneous Users
• Built-in AAA (Authentication/Accounting/Authorization) and Billing mechanism
• IP Plug and Play (iPnP)
• Comprehensive security
• 64/128-bit WEP encryption
• WPA encryption
• IP/URL filtering
• Intelligent Management
Note: The “PnP” Function only can be used with TCP/IP-based Network.
1-3 Precautions
• Never remove or open the cover. You may suffer serious injury if you touch these parts.
• Never install the system in the wet locations.
• Use only the original fitting AC power adapter otherwise there is a danger of severe electrical shock.
• Avoid exposing the HS960 to direct sunlight or another heat source.
• Choose a well-ventilated area to position your HS960 .

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1-4 Overview of the HS960 Wireless Gateway
1-4-1 Top Panel LEDs Indication
LED State Description
PWR Off The HS960 is not receiving electrical power.
Green The HS960 is receiving electrical power.
SYS Off The HS960 status is defective.
Green The HS960 status is complete.
Green (Blinking) During firmware upgrades, this system LED will blink.
WAN Off Port has not established a network connection.
Green Port has established a valid 10/100Mbps network connection.
Green (Blinking) 10/100Mbps traffic is traversing the port.
LAN-1~ LAN-4
Off Port has not established any network connection.
Green A port has established a valid 10/100Mbps network connection.
Green (Blinking) 10/100Mbps traffic is traversing the port.
WLAN Off The Wireless is not ready.
Green The HS960 has established a valid wireless connection.
Green (Blinking) The Wireless connection is active.

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1-4-2 Rear Panel
The rear panel of the HS960 is shown below.
1. LAN (1-4):
The rear panel supports four auto-sensing RJ-45 ports and all ports can be auto-switched to MDI-II
connections. The LAN ports are used for linking hosts or other network devices. The individual port can be
either connected to 100BaseTX networks or 10BaseT networks. When connecting to a 100BaseTX network,
the ports operate at 100Mbps in half-duplex mode or 200Mbps in full-duplex mode. When connecting to a
10BaseT network, the ports operate at 10Mbps in half-duplex mode or 20Mbps in full-duplex mode.
2. WAN
One Ethernet port used for linking xDSL or Cable Modem.
3. Reset Button:
The HS960 has a reset button at the rear panel of the device. Use this function to reset the system back to
factory defaults.
4. Power Jack
Used to connect the external power supply with the HS960.
1 2 3 4

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1-4-3 Connection Diagram
Powerpoint
Power Adaptor
into PWR 5V Port
WAN Port into
ADSL Modem
Ethernet Cable
Ethernet Cable
LAN Port into AG-200E
Account Generator Printer

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1-5 Technical Specifications
1-5-1 Hardware Specifications
Network Specification
• IEE802.3 10BaseT Ethernet
• IEE802.3u 100BaseTX Fast Ethernet
• IEE802.11g Wireless LAN
• ANSI/IEEE 802.3 NWay auto-negotiation
• Wi-Fi Compatible
Connectors
• Four LAN Ports (10BaseT/100BaseTX Auto cross-over)
• One WAN Port (10BaseT/100BaseTX Auto cross-over)
Encryption
• WEP (Wired Equivalent Privacy) 64/128-bit RC4
• WPA (Wi-Fi Protected Access)
External Antenna Type
• 2dBi (Max) Dual detachable diversity antenna with reverse SMA
LED Indicators
• One POWER LED
• One WAN 10/100M Link/Activity LED
• Four LAN 10M/100M Link/Activity LEDs
• One Wireless Link/Activity LED
• One System LED
Power Requirement
• External Power Adapter
• Input: 100-240 VAC, 50/60 Hz
• Output: 5V, 2A
Environment Conditions
• Operating Temperature: 0 to 50°C
• Storage Temperature: -10 to 60°C
• Operating Humidity: 10~80% non-condensing
• Storage Humidity: 10% to 90% non-condensing
Certifications
• FCC part 15 Class B, CE, CSA, VCCI Class B, CE / R&TTE, C-Tick
Dimension
•Size: 242 (L) x 130.5 (W) x 77 (H) mm
•Weight: About 420g (Net)
Mounting
• Desktop, Wall mounted

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1-5-2 Software Specifications
Networking
• IEEE802.3 10BaseT Ethernet
•IEEE802.3u 100BaseTX Fast Ethernet
•IEEE802.3af Power over Ethernet
•IEEE802.11b Wireless LAN
•IEEE802.11g Wireless LAN
•Supports 100 Simultaneous Users
•IP Plug and Play (iPnP)
•HTTP Proxy Support
•SMTP Server Redirection
•DHCP Server
•DHCP Relay
•Static IP WAN Client
•DHCP WAN Client
•PPPoE WAN Client
•PPTP WAN Client
•NAT
•NTP (Network Time Protocol) Support
•DDNS
Marketing Cooperation
• Advertisement URL link
•Walled garden
•Customizable log-on and log-off pages
•Portal Page
•WISPr Smart Client
User Accounting and Authentication
• Built-in Authentication
•Web-based Authentication
•RADIUS AAA Support (RFC 2865, 2866)
•Secondary RADIUS
•User Authentication and Accounting
•Logout Window Timer Control
Security and Firewall
• Layer 2 Isolation Security
•SSL User Login page/ Configuration Page
•SSL Administration
•VPN Pass through (IPSec/PPTP)
•Customize SSL Certificate
•Pass Through IP/MAC/URL Address
•Restricted Destination Filtering IP/URL
•VPN (IPSec/PPTP) Pass through
•PPTP VPN Client
•WEP
• WPA

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Management
• Web-based Management Tool
•Firmware Upgrade via HTTP/TFTP
•Wizard setup for step-by-step Configuration
•Backup/Restore/Factory Default Setting
•Remote Authorized Management
•Real-time Session List
•LAN Device Management
•Syslog (System/Subscriber/LAN device)
•E-mail logs
•SNMP v1/v2 (MIB II, Private MIB)
•System Information Table
•Status Report (Daily/Monthly/System/Network)
•SSL certificate upload
Extra Function with optional AG-200E
• Local Authentication
•Local Accounting
•Local Billing
AG-200E Account Generator (Thermal Printer)
• Interface: Ethernet
•Print Width: 48mm (Paper width: 58mm)
•Paper Length: 50 M

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2. INSTALLATION
2-1 Wall-Mounting
The HS960 can be wall-mounted by applying the two mounting brackets supplied.
Figure 2-1 Wall-Mounting Bracket - Bottom of HS960
1. Install two screws on a wall according to the relative positions shown below.
Figure 2-2
2. Hang HS960 on the wall by sliding the two screws in the mounting brackets.
Note: If the screws are not properly anchored, the strain of the cables connected to the HS960 rear panel connectors could pull out the
HS960 from the wall.

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2-2 Connecting the Antennas
The HS960 provides two antenna connectors on the rear of the unit.
Figure 2-3 Antenna Connectors
2-3 Installation Requirements
Before installing the HS960 please ensure your network meets the following requirements.
System Requirements
The HS960 requires one of the following types of software:
• Windows 98 Second Edition/NT/2000/XP
• Red Hat Linux 7.3 or later version
• MAC OS X 10.2.4 or later version
• Any TCP/IP-enabled systems like Mac OS and UNIX (TCP/IP protocol installed)
• Standard phone line for xDSL modem
Or
Coaxial cable for Cable modem
• Web Browser Software (Microsoft I.E 5.0 or later version or Netscape Navigator 5.0 or later version)
• One computer with an installed 10Mbps, 100Mbps or 10/100Mbps Ethernet card
• UTP network Cable with a RJ-45 connection
Note: Prepare twisted-pair cables with RJ-45 plugs. Use Cat.5 cable for all connections. Make sure each cable does not exceed 100 meters.

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ISP Requirements
Verify whether your ISP uses fixed or dynamic IP addressing. If it is a fixed IP, be sure to get the IP from your ISP.
Dynamic IP
• Dynamic IP Setting
Fixed IP
• Your fixed IP address for the HS960
• Your subnet mask for the HS960
• Your default gateway IP address
• Your DNS IP address
PPPoE
• Your user name from your ISP
• Your password from your ISP
PPTP
• PPTP Server IP Address from your ISP
• PPTP Local IP address from your ISP.
• PPTP Local IP subnet mask from your ISP.
• Your user name from your ISP
• Your password from your ISP
Your PC Requirements
The Static IP settings for the PC
• Your PC’s fixed IP address
• Your PC’s subnet mask
• Your PC’s default gateway IP address
• Your PC’s primary DNS IP address
Note:
1. The gateway’s default IP address setting is “10.59.1.1”.
2. The gateway’s default subnet mask setting is “255.0.0.0”.
The Dynamic IP settings for the PC
We recommend that you leave your IP settings as automatically assigned. By default, the HS960 is a DHCP
server, and it will give your PC the necessary IP settings.

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2-4 Getting Started
1. Place the HS960 and AG-200E Printer on a flat work surface.
2. Connect the Ethernet cable to the HS960’s LAN port.
3. Connect the other end of the Ethernet cable to the AG-200E Account Generator Printer’s RJ45 port.
4. Ensure that your modem and computer are both switched on.
5. Use the supplied cable to connect the HS960’s WAN port to the modem. Check that the Cable/xDSL
Status LED lights.
6. Connect your computer to one of the 10/100 LAN ports on the HS960 . Check that the LAN Port Status
LED lights.
7. Configure the further parameters via a Web browser.
Figure 2-4 HS960 Connection

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2-5 POE (Power over Ethernet) Application
Figure 2-5 POE Connection
Note: To use the HS960’s POE feature, follow the instructions for your specific POE device.

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3. CONFIGURING THE HS960
3-1 Set Up Wizard
3-1-1 Startup
Start your browser, and then enter the factory default IP address 10.59.1.1 in your browser’s location box.
Press Enter.
Figure 3-1 Web Browser Location Field (Factory Default)
3-1-2 Configuration
The HS960 menu will appear. In the Username and Password field, type the factory default user name admin
and password admin and click Login.
Figure 3-2 Configuration Tools Menu
If you are first time setting the system, the wizard setup screen will appear. You will be guided, step-by-
step, through a basic setup procedure.

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Figure 3-3 wizard set up screen
Figure 3-4 System Quick View