NetComm NL20 User manual

NL20
QUICK START GUIDE
Wi-Fi 6
Hybrid Gateway

TABLE OF CONTENTS
Getting online via the mobile network.....................................................1
Connecting to the Wi-Fi 6 Hybrid Gateway.............................................3
Connecting via nbnTM .................................................................................5
Hybrid Fibre Coaxial (HFC)........................................................................7
Fibre to the Premises (FTTP)......................................................................9
Fibre to the Curb (FTTC).......................................................................... 11
Fibre to the Node (FTTN) and
Fibre to the Building (FTTB) Connections .............................................13
Troubleshooting tips ................................................................................15

4
GETTING
STARTED
This Quick Start Guide will show
you the basic setup of the Wi-Fi
6 Hybrid Gateway.
If you are waiting for your nbn™ service to be activated,
you can use the mobile network in the meantime.

1
GETTING ONLINE VIA THE MOBILE NETWORK
Get up and running straight away by connecting to a mobile network.
It’s as easy as plugging in the Wi-Fi 6 Hybrid Gateway and turning it
on. When the INTERNET light is solid green, your internet service is
ready to use.
Wait 60 seconds
for it to connect
Power adaptor Power outlet
Wi-Fi 6 Hybrid Gateway
Power button

2
The Wi-Fi Network Name and
Wi-Fi Password are case sensitive
WPS button
Label
Wi-Fi Security Card

3
CONNECTING TO THE WI-FI 6 HYBRID GATEWAY
There are three ways that you can connect to Wi-Fi.
1. Using your smartphone or tablet camera, scan the QR code on the
gateway’s label or Wi-Fi Security Card (example on page 4).
Select “Join Wi-Fi Network” if prompted.
2. Hold down the WPS button on the Wi-Fi 6 Hybrid Gateway, then
select the Network Name from the list on your device or push the
WPS button on your device to connect password-free.
3. Perform a manual network scan from your device and select the
gateway’s network name, then enter the Wi-Fi Password. This
information can be found on the Wi-Fi 6 Hybrid Gateway’s label
(example on page 4) and on the included Wi-Fi Security Card.

4
Wi-Fi 6 Hybrid Gateway
Power outlet
Off
Power adaptor
On

5
CONNECTING VIA NBN™
Your nbn™ retail service provider will contact you when your service
is activated. You can set up your gateway before this time, if you have
the required nbn™ hardware.
Once your service is activated, it’s time to complete the set-up of
your Wi-Fi 6 Hybrid Gateway.
Your retail service provider generally conrms your technology
type in your order conrmation email.
You can also check this at www.nbnco.com.au
1. Turn off your Wi-Fi 6 Hybrid Gateway at the power outlet.
2. Follow the set-up instructions on the following pages for your
nbn™ technology type.
3. You can then switch the Wi-Fi 6 Hybrid Gateway back on
at the power outlet. When the INTERNET light is solid green,
your nbn™ service is ready to use.

6
Power outletPower adaptor
Wi-Fi 6 Hybrid Gateway
Ethernet cable

7
HYBRID FIBRE COAXIAL (HFC)
nbn™ connection box Coaxial wall plate
Coaxial cable
Coaxial
cable
Splitter
Power adaptor
Ethernet cable
The Ethernet cable connects
to the UNI-D port on the
nbn™ connection box.

8
Power adaptor
Wi-Fi 6 Hybrid Gateway
Ethernet cable

9
FIBRE TO THE PREMISES (FTTP)
nbn™ connection box
Power adaptor
Ethernet cable
Power outlet
Please connect the
ethernet cable to
UNI-D port 1.
This is the default
port for nbn™.
If your nbn™ does
not connect after
2 minutes then
please try the
next port.

Wi-Fi 6 Hybrid Gateway
Ethernet cable
Power outlet
Power adaptor
Power
cable
10

11
FIBRE TO THE CURB (FTTC)
Wait for the lights on the
nbn™ connection box to turn blue
(this may take up to 15 minutes)
and then connect your
Wi-Fi 6 Hybrid Gateway
Telephone cable
Telephone wall plate
nbn™ connection box
The Ethernet cable connects
to the UNI-D port on the
nbn™ connection box.

12
Power adaptor
Telephone cable
Wi-Fi 6 Hybrid Gateway

13
FIBRE TO THE NODE (FTTN) AND
FIBRE TO THE BUILDING (FTTB) CONNECTIONS
Telephone wall plate
Power outlet

14
Power
button
Wi-Fi 6 Hybrid Gateway

15
TROUBLESHOOTING TIPS
If you are experiencing difculties with your internet connection,
please try the following:
1. Power the gateway off.
2. Check that the cables have been plugged in correctly.
3. After 2 minutes, power on the gateway again.
4. Wait for the INTERNET light to turn solid green.
In some instances it may take up to 20 minutes for your
internet service to work.
SOURCE CODE - GNU General Public License
This product includes software code that is subject to the GNU General Public License
(“GPL”) or GNU Lesser General Public License (“LGPL”). This code is subject to the
copyrights of one or more authors and is distributed without any warranty.
A copy of this software can be obtained by contacting NetComm.

AU Casa Systems Inc.
18-20 Orion Road, Lane Cove
NSW 2066, Sydney
Australia |[phone]
ANZ HEAD OFFICE
SYDNEY
www.netcomm.com
US Casa Systems Inc.
100 Old River Road,
Andover, MA 01810
USA |[phone]
CORPORATE HEADQUARTERS
ANDOVER
www.casa-systems.com
NetComm Wireless Limited is part of Casa Systems, Inc.
Casa Systems, the future of NetComm
MPRT-00087-000_QSG NL20_120x120mm_Rev 2