NetComm NTC-220 Quick start guide

Connecting a NetComm Wireless Router to an Eaton Network Card P-164000722—Rev 11 1
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This document provides instructions for connecting a NetComm Wireless NTC-220 or NTC-140W Series
wireless router to one of the following Eaton connectivity cards
• Industrial Gateway Card (INDGW-M2)
• Gigabit Industrial Gateway X2 Card (INDGW-X2)
• Power Xpert Gateway UPS (PXGX-UPS)
• Power Xpert Gateway Minislot UPS (PXGMS)
• Gigabit Network (Network-M2)
NOTE The Network-M2 card has now reached end-of-life (EOL) status.
PPrreerreeqquuiissiitteess
• Eaton UPS with a INDGW-M2, INDGW-X2, PXGX-UPS, PXGMS, or Network-M2 card
• USB-to-USB (Type B) cable for PXGX-UPS
• USB-to-USB (MiniTypeB) for PXGMS
• USB-to-USB (MicroUSB B) for INDGW-M2, INDGW-X2, or Network-M2
• Serial COM port or USB-to-serial 9-pin male adapter
• An existing PredictPulse account (refer to the PredictPulse Quick Start Guide)
• Download the latest card firmware and RNDIS driver from the Eaton product site
For the INDGW-M2 card, go to
https //www.eaton.com/us/en-us/catalog/backup-power-ups-surge-it-power-distribution/eaton-
industrial-gateway-card.resources.html
For the INDGW-X2 card, go to
https //www.eaton.com/us/en-us/catalog/backup-power-ups-surge-it-power-distribution/eaton-gigabit-
industrial-gateway-card.html.
Go to the Resources page and scroll down to the Software, firmware, and applications section. Click
the links to download the firmware and RNDIS driver files.
NOTE The Netcomm Wireless router must be powered by a 120V electrical outlet powered by
the UPS. This ensures that the router is protected during a power outage. If no UPS-
protected outlet is available, a Universal Accessory Power (UAP) kit is required. The UAP
must be installed by an Eaton technician. Contact your Eaton service representative for a
quote.
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Refer to the Quick Start Guide provided with the NetComm Wireless router for instructions on mounting the
router and connecting power.
NOTE The router must be powered by a 120V electrical outlet powered by the UPS. This
ensures that the router is protected during a power outage. If no UPS-protected outlet is
available, a Universal Accessory Power (UAP) kit is required. The UAP must be installed
by an Eaton technician. Contact your Eaton service representative for a quote.

2 Connecting a NetComm Wireless Router to an Eaton Network Card P-164000722—Rev 11
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The hot-swappable INDGW-M2 and INDGW-X2 cards (see Figure 1 and Figure 2) can be installed without
turning off the UPS or disconnecting the load. To install the card
1. Ensure that the UPS has logic power.
2. Remove the two screws securing the Minislot or X-slot cover and remove the cover from the UPS. Retain
the screws.
3. Remove the INDGW-M2 or INDGW-X2 card from its shipping package.
4. Slide the card into the open slot. Secure with the screws removed in Step 2.
5. Wait for the Warning LED (see Figure 1 or Figure 2) to flash only green to indicate that the card is
operational. The ON LED also flashes green when the card is ready.
6. Connect a USB cable from the SETTINGS port of the INDGW-M2 or INDGW-X2 card to a USB port on the
laptop.
• Windows will automatically detect the INDGW-M2 or INDGW-X2 card connection
7. Open a web browser and enter https://169 254 0 1. You are prompted to log in.
Figure 1 INDGW-M2 Card
Figure 2 INDGW-X2 Card
8. Log in using the username admin and password admin.
9. You are prompted to change your password.
Network
Connector
Network
Speed LED
Network Link/
Activity LED
AUX (EMP)
Connector
RESTART
Button
ON LED
Warning LED
SETTINGS/
UPS Data Connector
Modbus
Connector
INDGW-M2 or INDGW-X2 Card Installation

Connecting a NetComm Wireless Router to an Eaton Network Card P-164000722—Rev 11 3
10. Enter the new password Eaton123!, re-enter the new password, and press Submit.
Entering a password other than Eaton123! will cause the PredictPulse activation to fail.
11. Read and accept the license agreement.
12. The INDGW-M2 or INDGW-X2 card home page displays (see Figure 3).
13. The green ON LED should be flashing to indicate that the card is operating normally (see Figure 1 or
Figure 2).
If the green ON LED is not flashing, the INDGW-M2 card may need to be reset. Remove the card to reset it,
wait 10 seconds, plug it back in, and wait 3 minutes. If the LED still does not flash, contact the Brightlayer Data
Center at 800-356-5737, option 2, option 2 to troubleshoot.
Figure 3 INDGW-M2 or INDGW-X2 Home Page
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1. As noted in the Prerequisites section, the installation requires the latest card firmware. To view the
firmware installed on the INDGW-M2 or INDGW-X2 card, click the Maintenance (wrench) icon on the card
home page (see Figure 3). The Firmware tab shown in Figure 4 displays.
2. The Version column shows the firmware version of the card. To check the latest firmware for the network
card
• For an INDGW-M2 card, go to
https //www.eaton.com/us/en-us/catalog/backup-power-ups-surge-it-power-distribution/eaton-
industrial-gateway-card.html
INDGW-M2 or INDGW-X2 Card Installation

4 Connecting a NetComm Wireless Router to an Eaton Network Card P-164000722—Rev 11
• For an INDGW-X2 card, go to
https //www.eaton.com/us/en-us/catalog/backup-power-ups-surge-it-power-distribution/eaton-gigabit-
industrial-gateway-card.html
3. Click Resources, then scroll down and expand the Software, firmware, and applications section.
Figure 4 INDGW-M2 or INDGW-X2 Card Firmware Tab
4. Note the latest available firmware version. If that version is later than the one on the network card, update
the card firmware
a. Click the link to download and save that file to a known location.
b. Remain connected to the card via the USB cable using the redirected IP address http://169 254 0 1.
c. Select Maintenance from the left-hand menu and select Firmware at the top to display the UPDATE
FIRMWARE page (see Figure 4).
d. Click Upload to load the latest firmware to the card. Click Choose File to navigate to the firmware file
saved in Step 4.b.
e. Select the firmware file and click Upload.
f. When the firmware update is completed, a prompt is displayed. Allow the card to reboot and wait 2–4
minutes for completion.
g. Log in to the card, return to the Firmware tab, and confirm that the firmware updated was successful.
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1. Remove the EMP and cable from the packaging.
2. Install the EMP as directed in the
Environmental Monitoring Probe Gen2 EMPDT1H1C2 Installation Instructions.
• Set the MODBUS ADDRESS switches on each EMP as appropriate for your application (see Figure 5).
For example, for an application with one EMP, set the switches as shown in Figure 5, with switch 1
and TER (termination) in the 1position. For a multiple-EMP application, at least one switch must be
set on each EMP in in the daisy-chain and the TER switch set on the last EMP in the daisy-chain.
INDGW-M2 or INDGW-X2 Card Installation

Connecting a NetComm Wireless Router to an Eaton Network Card P-164000722—Rev 11 5
Figure 5 EMP MODBUS ADDRESS Switches
3. Connect the USB end of the cable to the AUX port on the INDGW-M2 or INDGW-X2 card and the RJ45
end to the FROM DEVICE port on the EMP. If possible, route the cable into the battery cabinet and place
the EMP in the battery cabinet.
4. On the INDGW-M2 or INDGW-X2 home page (see Figure 3), select Environment from the left-hand menu
to display the SENSOR COMMISSIONING page (see Figure 6).
Figure 6 Sensor Commissioning Page
5. As shown in Figure 6, no sensors have yet been discovered in the system. Click Discover to identify the
EMP sensor(s). When discovered, the EMP is displayed as shown in Figure 7.
• If no device is found, verify the EMP connections and settings and click Discover again.
INDGW-M2 or INDGW-X2 Card Installation

6 Connecting a NetComm Wireless Router to an Eaton Network Card P-164000722—Rev 11
Figure 7 EMP Sensor Discovered
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To connect the NTC-220 or NTC-140W Series router to an INDGW-M2 or INDGW-X2 card
• Connect the Ethernet cable from the LAN port on the router to the Network connector on the INDGW-M2
or INDGW-X2 card (see Figure 1 or Figure 2).
• If the INDGW-M2 or INDGW-X2 card is located inside the UPS chassis, route the cable out of the chassis
via a conduit hole that is protected by a rubber grommet
Once connected, the LEDs on the INDGW-M2 or INDGW-X2 card’s Network port should light and the green
LED at the top left of the SETTINGS port should blink.
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To troubleshoot or set up the INDGW-M2 or INDGW-X2 card, refer to the INDGW-M2 User’s Guide or
INDGW-X2 User’s Guide.
The INDGW-M2 or INDGW-X2 card’s default configuration includes a DHCP network configuration. To
configure the INDGW-M2 or INDGW-X2 card, connect to the card’s SETTINGS port with USB-to-USB
(MicroUSB B) cable. Once connected, open an internet browser and navigate to 169.254.0.1 to display the
Network M2 home page (see Figure 3).
Log in using the default credentials
Username admin
Password admin
You are prompted to change your password. Enter a new password of at least eight characters, including one
lowercase letter, one uppercase letter, one numeric character, and one special character. Record the new
password.
The INDGW-M2 or INDGW-X2 card will reboot and ask for the new password. Enter the web GUI and click
Settings on the left sidebar menu. Click the Network & Protocol tab (see Figure 8). Verify the IPv4 Mode is
set to DHCP and record the IP address to be used later when configuring the PredictPulse Wizard.
INDGW-M2 or INDGW-X2 Card Installation

Connecting a NetComm Wireless Router to an Eaton Network Card P-164000722—Rev 11 7
Figure 8 INDGW-M2 or INDGW-X2 Card Network & Protocol Tab
Click the General tab (see Figure 9). In the SMTP SETTINGS section
• Enter mail.eaton.com in the Server IP/Hostname field
• To ensure that e-mails are not marked as spam, enter u [email protected] in the Default sender
address field
Scroll down and click Save in the bottom right.
Figure 9 INDGW-M2 or INDGW-X2 Card General Tab
In the SYSTEM DETAILS section, select the appropriate time zone and select the Dynamic (NTP) radio
button. Enter 192.168.1.1 in the NTP server field. For instructions on configuring NTP in the modem, see the
Configuring a PXGX-UPS or PXGMS Card section.
Also enter the Location,Contact, and System Name. Click Save.
Proceed to the Run the PredictPulse Wizard section.
INDGW-M2 or INDGW-X2 Card Installation

8 Connecting a NetComm Wireless Router to an Eaton Network Card P-164000722—Rev 11
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Connect the NTC-220 or NTC-140W Series router and Eaton network card. Use the included Ethernet cable or
equivalent.
• For a PXGX-UPS card, connect the Ethernet cable from the LAN port on the router to the Upstream port
on the card (see Figure 10)
• For a PXGMS card, connect the Ethernet cable from the LAN part on the router to the Ethernet 10/100
port on the card (see Figure 11)
Route the Ethernet cable into the UPS via the appropriate conduit holes. Once connected, the LEDs on the
active Ethernet port, as well as the green Power LED and Status LEDs should light.
Figure 10 Power Xpert Gateway UPS (PXGX-UPS) Card
Figure 11 Power Xpert Gateway Minislot UPS (PXGMS) Card
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To troubleshoot or set up the PXGX-UPS or PXGMS card, refer to Sections 3 – 5 of the
PXGX-UPS Quick Start Instructions or PXGMS Quick Start Instructions for instructions on connecting a
Windows-based computer to the card’s Setup port using a USB cable.
To configure the PXGX-UPS or PXGMS card, connect to the card’s Setup port using a USB cable. Once
connected, open an internet browser and navigate to 169.254.0.101. Log in using the default credentials
Username admin
Password admin
NOTE The PXGX-UPS password may be the MAC address of the card. The PXGMS password
may be the card serial number.
If installing on an existing PXGX-UPS or PXGMS card, reset the card to factory default settings as follows
• Locate the onboard DIP switch and set switch 6 to ON
PXGX-UPS or PXGMS Installation

Connecting a NetComm Wireless Router to an Eaton Network Card P-164000722—Rev 11 9
• Reboot the card to restore the factory defaults
• Return switch 6 to OFF and reboot the card
For more information on restoring the factory default settings, refer to the PXGX-UPS Card User’s Guide or
PXGMS Card User’s Guide.
For a new installation, the PXGX-UPS or PXGMS card will use the factory default settings.
From the Configuration menu (see Figure 12), select E-mail to display the E-mail tab (see Figure 13).
Figure 12 Configuration Menu
Ensure that the SMTP server/IP hostname is mail.eaton.com and the recipient checkboxes are setup as shown
in Figure 13, with monitor@v2. wmonitor.com as the only e-mail recipient.
Figure 13 E-mail Tab
On the E-mail tab, click Configure to display the E-mail Event Trigger Configuration page (see Figure 14).
Verify that all or some alarms are checked. Scroll to the bottom of the page and click Apply after making any
changes.
PXGX-UPS or PXGMS Installation

10 Connecting a NetComm Wireless Router to an Eaton Network Card P-164000722—Rev 11
Figure 14 E-Mail Event Trigger Configuration Page
From the Configuration menu (see Figure 12), select Date/Time to display the Date/Time tab (see
Figure 15). Select the Synchronize with NTP server(s) radio button and enter 192.168.1.1 for the NTP server
IP address. Ensure that the correct time zone is selected for the Time zone for logs, e-mail, and connected
device. Click Apply after making any changes.
Figure 15 Date/Time Tab
Login to the modem graphical user interface (GUI) by connecting to the modem Wi-Fi, NetComm XXXX, using
the network key printed on the back of the modem. Once connected, open an internet browser
• For an NTC-140W router, navigate to 192.168.1.1
• For an NTC-220 router, navigate to htt s://192.168.1.1
Log in using the default credentials (see Figure 16)
Username admin
Password admin
PXGX-UPS or PXGMS Installation

Connecting a NetComm Wireless Router to an Eaton Network Card P-164000722—Rev 11 11
Figure 16 NetComm Wireless Log-In Page
Navigate to the Services tab and select Network Time (NTP). Ensure the correct time zone is selected and
the remaining settings are as shown in Figure 17, with 151.110.127.39 listed for NTP service. Click Save if any
changes were made.
Figure 17 NetComm Wireless Services Tab
Proceed to the Run the PredictPulse Wizard section.
PXGX-UPS or PXGMS Installation

12 Connecting a NetComm Wireless Router to an Eaton Network Card P-164000722—Rev 11
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For instructions on installing a Network-M2 card, refer to the document
PredictPulse™ Setup for an Eaton® Gigabit Network (Network-M2) Card.
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To connect the NTC-220 or NTC-140W Series router to a Network-M2 card
• Connect the Ethernet cable from the LAN port on the router to the Ethernet port on the Network-M2 card
(see Figure 18).
• If the Network-M2 card is located inside the UPS chassis, route the cable out of the chassis via a conduit
hole that is protected by a rubber grommet
Once connected, the LEDs on the Network-M2 card’s Ethernet port should light and the green LED at the top
left of the SETTINGS port should blink.
Figure 18 Network-M2 Card
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To troubleshoot or set up the Network-M2 card, refer to the Network-M2 User’s Guide.
The Network-M2 default configuration includes a DHCP network configuration. To configure the Network-M2
card, connect to the card’s SETTINGS port with USB-to-USB (MicroUSB B) cable. Once connected, open an
internet browser and navigate to 169.254.0.1 to display the Network M2 home page (see Figure 19).
Log in using the default credentials
Username admin
Password admin
You are prompted to change your password. Enter the new password Eaton123!, re-enter the new password,
and press Submit.
Entering a password other than Eaton123! will cause the PredictPulse activation to fail.
Network-M2 Card Installation

Connecting a NetComm Wireless Router to an Eaton Network Card P-164000722—Rev 11 13
Figure 19 Network-M2 Card Home Page
The Network-M2 card will reboot and ask for the new password. Enter the web GUI and click Settings on the
left sidebar menu. Click the Network & Protocol tab (see Figure 20). Verify the IPv4 Mode is set to DHCP and
record the IP address to be used later when configuring the PredictPulse Wizard.
Figure 20 Network-M2 Card Network & Protocol Tab
Click the General tab (see Figure 21). In the SMTP SETTINGS section
• Enter mail.eaton.com in the Server IP/Hostname field
• To ensure that e-mails are not marked as spam, enter u [email protected] in the Default sender
address field
Network-M2 Card Installation

14 Connecting a NetComm Wireless Router to an Eaton Network Card P-164000722—Rev 11
Figure 21 Network-M2 Card General Tab
Scroll down and click Save in the bottom right.
In the SYSTEM DETAILS section, select the appropriate time zone and select the Dynamic (NTP) radio
button. Enter 192.168.1.1 in the NTP server field. For instructions on configuring NTP in the modem, see the
Configuring a PXGX-UPS or PXGMS Card section.
Also enter the Location,Contact, and System Name. Click Save.
Proceed to the Run the PredictPulse Wizard section.
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Some installations have multiple UPSs with network cards that must be connected. In these cases, install a
four- or six-port Power Xpert Ethernet Switch (see Figure 22). Install an Eaton Power Xpert Ethernet Switch to
the DIN rail and apply power. Connect a straight-through Ethernet CAT5 cable between the WAN port on the
wireless router and port 1 on the Power Xpert Ethernet Switch. Connect another straight-through Ethernet
cable from the Upstream port on the PXGX-UPS or Ethernet port on the PXGMS or Network-M2 to any open
port other than 1 on the Power Xpert Ethernet Switch.
Connecting a Power Xpert Ethernet Switch

Connecting a NetComm Wireless Router to an Eaton Network Card P-164000722—Rev 11 15
Figure 22 Power Xpert Ethernet Switches
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To run the PredictPulse Wizard (ActivatePredictPulse.exe), connect a laptop or personal computer as follows.
For a PXGX-UPS card, using an RJ-45 Ethernet cable, connect the laptop or personal computer to the card’s
Downstream port.
For a PXGMS,Network-M2,INDGW-M2 or INDGW-X2 card, using an RJ-45 Ethernet cable, connect the laptop
or personal computer to the LAN/WAN port on the router.
You can also run the PredictPulse wizard while connected to the modem Wi-Fi. For instructions on connecting
to the modem Wi-Fi, see the Configuring an INDGW-M2 or INDGW-X2 Card,
Configuring a PXGX-UPS or PXGMS Card, or Configuring a Network-M2 Card section.
Run the PredictPulse Wizard (ActivatePredictPulse.exe). The Eaton PredictPulse window displays (see
Figure 23).
Figure 23 PredictPulse Wizard Initial Display
Enter the Organization Code and customer E-Mail Address and click Begin Registration. The PredictPulse
Device Activation window displays (see Figure 24).
Run the PredictPulse Wizard

16 Connecting a NetComm Wireless Router to an Eaton Network Card P-164000722—Rev 11
Figure 24 PredictPulse Device Activation Window
Enter the IP address or a range of IP addresses to continue. The wizard attempts to connect to a UPS at that
address.
NOTE For a PXGX-UPS or PXGMS card, the IP address assigned by the modem can be found
on the Configuration menu. Select Network, verify that DHCP Enabled is checked
(see Figure 25), and the IP address is listed. If DHCP was not enabled initially, you may
need to reboot the card to have the modem assign an IP address.
Figure 25 DHCP Enabled
The IP address can also be found from the modem GUI. Navigate to the Networking tab, select LAN on the
sidebar and DHCP under the drop-down menu (see Figure 26). Scroll down to the Dynamic DHCP client list
(see Figure 27) to find the connected devices. The web card IP will have an asterisk as the Computer name.
Run the PredictPulse Wizard

Connecting a NetComm Wireless Router to an Eaton Network Card P-164000722—Rev 11 17
Figure 26 NetComm Wireless DHCP Tab
Figure 27 Dynamic DHCP Client List
NOTE If the wizard displays the configuration error message shown in Figure 28, enter the
card’s username and password and click OK.
Figure 28 PredictPulse Wizard Card Configuration Error
The PredictPulse wizard activates each card. Upon completion, the wizard displays a confirmation message
(see Figure 29).
Run the PredictPulse Wizard

18 Connecting a NetComm Wireless Router to an Eaton Network Card P-164000722—Rev 11
NOTE If the user is running Microsoft Outlook and it is open, an activation e-mail is sent
automatically to Eaton’s PredictPulse servers. You may need to send the e-mail from
your Drafts or Outbox folder once you've connected to a LAN if you were connected to
the modem Wi-Fi while running the wizard. If the user does not have Outlook installed,
the e-mail components are saved in the user’s My Documents folder and instructions
are provided for sending the activation e-mail manually.
Figure 29 Activation Complete Window
NOTE The registration process to activate the unit for PredictPulse may take 15 minutes or
more. To ensure the PredictPulse activation was successful, call the Brightlayer Data
Center at 800-356-5737, option 2, option 2 for assistance.
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•https //PredictPulseapp.eaton.com account enrollment complete
• Universal Accessory Power kit installed (if no UPS protected outlet is available for the modem and/or
network switch to plug into. Must be installed by an Eaton technician, contact your Eaton service
representative for a quote.)
• Network switch installed (if multiple UPS are connected to the same modem)
• PredictPulse-compatible network connectivity card installed
• Connectivity card upgraded to latest firmware
• Connectivity card configured for PredictPulse
• Modem NTP configured
• Environmental Monitoring Probe connected
• PredictPulse activation wizard run from modem connection
• Call placed to the Brightlayer Data Center at 800-356-5737, option 2, option 2 to confirm portal activation
and communication receipt
PredictPulse Remote Monitoring Activation Completion Checklist

Connecting a NetComm Wireless Router to an Eaton Network Card P-164000722—Rev 11 19
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The biggest risk for the router is low signal quality. As an initial test, observe AT&T cell phone signal strength in
the area of installation.
To quantify the signal, connect an Ethernet cable to the router. Once connected, open an internet browser and
navigate to 192.168.1.1.
Log into the router’s Status page (see Figure 30) using the credentials
Username admin
Password admin
On the Status page, observe the Signal strength (dBm) and position the router to maximize the value.
If the signal is weak, an external antenna may be required. The external antenna replaces the 3G antennas
provided with the router. Once connected, position the external antenna to maximize the signal strength.
Figure 30 NetComm Wireless Status Page
Troubleshooting

20 Connecting a NetComm Wireless Router to an Eaton Network Card P-164000722—Rev 11
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The wireless router can only use the profile stored on the SIM. On the router’s Networking page (see
Figure 31), verify that Profile1 is selected and that the APN is eaton redict ulse01.com.attz, as shown.
Figure 31 NetComm Wireless Networking Page
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If the wireless router loses connection to the connectivity card, the router can be rebooted from the router's
System page (see Figure 32). The connection will be interrupted momentarily while the SIM data loads.
Figure 32 NetComm Wireless System Page
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Although not required, Eaton recommends enabling the remote reboot function of your router to assist Eaton
specialists in remotely troubleshooting. To do so, navigate to the router’s Services page (see Figure 33).
Remote Reboot Function