NETGEAR AirCard 340U User manual

Quick Start
AirCard 340U
USB Modem

2 3
Get Started
The NETGEAR AirCard 340U USB Modem
delivers 4G LTE connections to your laptop.
This small, convenient device features a
built-in LCD display to monitor connection
status, signal strength, and data usage at a
glance. With no installation CD required, the
AirCard 340U modem makes it easy to stay
productive on the go without the need to
constantly hunt for public WiFi.
LCD
screen
USB
connector
External RF ports
Insert the SIM Card
1. Slide the cover o.
2. Install the SIM card as shown in the
following illustration.

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Windows Installation
1. Open the modem’s
USB connector.
2. Insert the
modem’s USB
connector into a
USB port on your
computer.
The soware
installation starts.
3. Follow the prompts to install the
soware
4. Click the Finish button.
The AirCard Watcher Connection
Manager launches and scans for mobile
networks.
The AirCard Watcher shortcut
displays on the desktop.
Mac Installation
If your computer is a Mac with
OS 10.8 or 10.7, you must install a patch.
Visit http://kb.netgear.com/app/answers/
detail/a_id/23444/.
1. Open the modem’s
USB connector.
2. Insert the modem’s
USB connector into
a USB port on your computer.
The soware installation starts.
3. Follow the prompts to install the
soware
4. Click the Finish button.
The AirCard Watcher Connection
Manager launches and scans for mobile
networks.
5. If the message New network
interfaces have been detected displays,
do the following:
a. Click the Network Preferences
button.

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b. In the Network screen, click the
Apply button.
c. If you are prompted to create a
profile, click Create a new profile
and click the +button.
Connect to the Internet
for the First Time
To use your account to connect to the
Internet, a profile must be set up that
includes the access point name (APN) for
your service provider. Depending on how
your AirCard USB modem is configured, the
profile might already be set up or you might
need to create one.
The first time you run the AirCard Watcher,
it takes a few seconds for the modem to
detect the network.
When the modem detects the network, the
Connect button becomes available.
1. Click the Connect button.
2. If you are prompted to create a profile:
• On a Windows computer, click
the Yes button and follow the
onscreen prompts.
• On a Mac computer, under the
menus select AirCard Watcher
> Preferences. Then click the
Profiles tab and enter your APN
information.
To find the APN, do one of the following:
• Check the information that came with
your SIM.
• Use an alternate Internet connection to
check your service provider’s website.
• Use an alternate Internet connection
to perform a web search for <service
provider name> APN.

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Manage Your Internet
Connection
The AirCard Watcher Connection Manager
launches automatically when it detects your
USB modem.
Launch the AirCard Watcher from
Windows
Do one of the following:
• Double-click the desktop shortcut.
• Select Start > Programs >
NETGEAR > AirCard Watcher.
Depending on how your profile is
configured, your browser, VPN, or other
program might launch automatically when
you launch the AirCard Watcher.
Launch the AirCard Watcher on a
Mac
On Mac computers, the AirCard Watcher
starts automatically at login. To disable
this feature, select AirCard Watcher >
Preferences.
To start the AirCard Watcher, navigate to
the Applications > NETGEAR folder and
double-click AirCard Watcher.

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Troubleshooting
This section describes possible problems
and solutions.
Soware Installation Does
Not Start Automatically
Windows
1. Double-click the Computer icon on
your desktop.
2. Click the TRU-Install drive.
The TRU-Install drive displays if the
modem is connected to your computer.
3. Open the Win folder and double-click
the Setup.exe file.
4. Follow the on-screen prompts to install
the soware.
Mac OS X
1. Open Finder.
2. Under Devices, click TRU-Install.
3. Double-click the installer package.
Note: If you do not see the TRU-Install
drive, uninstall any previous AirCard
Watcher and driver installation package
from your Mac. Then reboot and try again.
Windows Installation Fails
When you try to install or uninstall the
AirCard Watcher, a message that Windows
Installer is not accessible displays (for
example, Error code: 1601).
It is possible that another installation
process is running. To correct this problem,
shut down and restart your computer. Then
try installing or uninstalling again.

March 2015
NETGEAR, Inc.
350 East Plumeria Drive
San Jose, CA 95134, USA
Technical Support
Contact your Internet service provider for technical support.
Trademarks
© NETGEAR, Inc. NETGEAR and the NETGEAR Logo are
trademarks of NETGEAR, Inc. Any non‑NETGEAR trademarks
are used for reference purposes only.
Compliance
For regulatory compliance information, visit:
http://www.netgear.com/about/regulatory/.