NETGEAR DG834GV User guide

208-10042-02
April 2007
NETGEAR, Inc.
4500 Great America Parkway
Santa Clara, CA 95054 USA
Setup Manual for the
DG834GV Integrated
ADSL Modem and
Wireless Router with
Voice

ii
v1.1, April 2007
© 2007 by NETGEAR, Inc. All rights reserved.
Trademarks
NETGEAR is a trademark of Netgear, Inc. Microsoft, Windows, and Windows NT are registered trademarks of
Microsoft Corporation. Other brand and product names are registered trademarks or trademarks of their respective
holders.
Statement of Conditions
In the interest of improving internal design, operational function, and/or reliability, NETGEAR reserves the right to
make changes to the products described in this document without notice.
NETGEAR does not assume any liability that may occur due to the use or application of the product(s) or circuit
layout(s) described herein.

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Contents
Wireless ADSL Modem Router Setup Manual
Chapter 1
Connecting the Router to the Internet
What’s in the Box? ..........................................................................................................1-1
The Router’s Front Panel .........................................................................................1-2
The Router’s Rear Panel .........................................................................................1-3
What You Need Before You Begin ..................................................................................1-3
Internet Configuration Requirements .......................................................................1-4
Two Setup Methods: 1) Smart Wizard Setup 2) Manual Setup ......................................1-4
Smart Wizard Setup .......................................................................................................1-5
Manual Setup .................................................................................................................1-5
Understanding ADSL Microfilters .............................................................................1-5
Computers Set to DHCP ..........................................................................................1-6
Manually Setting Up Your Wireless ADSL Modem Router .............................................1-6
How to Set Up and Test Basic Wireless Connectivity ...................................................1-13
Implement Appropriate Wireless Security ....................................................................1-14
Chapter 2
Troubleshooting
Basic Functioning ...........................................................................................................2-1
Power LED Not On ...................................................................................................2-2
Test LED Never Turns On or Test LED Stays On .....................................................2-2
LAN or ADSL Internet Port LEDs Not On .................................................................2-3
Troubleshooting the Web Configuration Interface ..........................................................2-3
Troubleshooting the ISP Connection ..............................................................................2-4
ADSL link .................................................................................................................2-4
Obtaining an Internet IP Address .............................................................................2-5
Troubleshooting PPPoE or PPPoA ..........................................................................2-6
Troubleshooting Internet Browsing ..........................................................................2-7

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Troubleshooting a TCP/IP Network Using the Ping Utility ..............................................2-7
Testing the LAN Path to Your Router .......................................................................2-7
Testing the Path from Your Computer to a Remote Device .....................................2-8
Restoring the Default Configuration and Password ........................................................2-9
Using the Reset Button ............................................................................................2-9
Appendix A
Technical Specifications
Appendix B
Related Documents

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Chapter 1
Connecting the Router to the Internet
This chapter describes how to set up the router on your Local Area Network (LAN) and connect to
the Internet. It describes how to set up your ADSL modem wireless router with voice for Internet
access and configure basic wireless connectivity.
What’s in the Box?
The product package should contain the following items:
• ADSL Modem Wireless Router with Voice
• AC power adapter (varies by region)
• Category 5 (Cat 5) Ethernet cable
• Telephone cable with RJ-11 connector
• Microfilters (quantity and type vary by region)
•Resource CD, including:
— The Smart Wizard Installation Assistant
— This manual
• Warranty and Support Information cards
If any of the parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the
carton, including the original packing materials, in case you need to return the product for repair.

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The ADSL Modem Wireless Router with Voice’s Front Panel
The ADSL modem wireless router with voice front panel shown below contains status LEDs.
You can use the LEDs to verify various conditions. Table 1-1 describes each LED.
Figure 1-1
Table 1-1. LED Descriptions
Label Activity Description
1. Power On (Green)
On (Red)
Off
Power is supplied to the router.
Power-on Self-test failure or device malfunction.
Power is not supplied to the router.
2. Test On (Amber)
Blink (Amber)
Off
System is not ready or failed to start up.
The system is initializing.
The system is ready and running.
3. ADSL On (Green)
Blink (Green)
Off
ADSL is synchronized.
DSL is attempting to synchronize.
No link is detected on this port or modem is not powered on.
4. Internet
On (Green)
Flicker (Green)
Red
Off
Internet port is connected, has an IP address, DSL is up, no traffic detected.
Traffic is passing through the connected internet port in either direction.
Device attempted to connect, but failed.
Modem powered off or in bridged mode, or ADSL connection not present.
12 345 6 7

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The ADSL Modem Wireless Router with Voice’s Rear Panel
The rear panel of the ADSL modem wireless router with voice contains port connections.
Viewed from left to right, the rear panel contains the following elements:
1. RJ-11 ADSL port for connecting the router to a telephone wall jack via the ADSL port of a
phone splitter
2. RJ-11 PSTN port for connecting the router to the telephone wall jack via the phone port of a
phone splitter
5. Wireless On (Green)
Blink (Green)
Off
Wireless port is linked.
Data is being transmitted or received.
No wireless link.
6. Phone1
Phone2
On (Green)
Fast blink
Slow blink
Off
Registered to SIP server.
Talking.
Off hook.
Phone not ready.
7. FXO/
PSTN
fallback
On (Green)
Blink
Off
PSTN line detected.
Talking.
No PSTN line detected.
Figure 1-2
Table 1-1. LED Descriptions (continued)
1
2
3
4
5
6
7

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3. Two phone ports for connecting to telephones
4. Four Local Ethernet RJ-45 LAN ports for connecting the router to the local computers
5. Factory Default Reset push button
6. AC power adapter outlet
7. Wireless antenna
Each LAN port has two LEDs, one green and one amber. They indicate the port status as follows:
• On (Green) LAN port is linked to a 100Mbps device
• Blink (Green) Data is being transmitted or received at 100 Mbps
• On (Amber) LAN port is linked to a 10Mbps device
• Blink (Amber) Data is being transmitted or received at 10 Mbps
• Off No link is detected on this port

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What You Need Before You Begin
You need to prepare the following before you can set up your router:
• Active Internet service provided by an ADSL account.
• The Internet Service Provider (ISP) configuration information for your ADSL account.
• ASDL microfilters as explained below.
• Your computers set to DHCP.
Internet Configuration Requirements
Depending on how your ISP set up your Internet account, you need one or more of these
configuration parameters to connect your router to the Internet:
• Virtual Path Identifier (VPI)/Virtual Channel Indentifier (VCI) parameters
• Multiplexing Method
• Host and Domain Names
• ISP Login Name and Password
• ISP Domain Name Server (DNS) Addresses
• Fixed or Static IP Address
Your ISP should have provided you with all the information needed to connect to the Internet. If
you cannot locate this information, you can ask your ISP to provide it.
Two Setup Methods: 1) Smart Wizard Setup 2) Manual Setup
You have two methods available for setting up your ADSL modem wireless router with voice:
•Smart Wizard Setup: Use the Smart Wizard on the CD to assist you with setting up your
ADSL modem wireless router with voice.
— This option is the easiest. The Smart Wizard on the CD guides you through the setup
process, automating many of the steps, and verifying that necessary conditions exist and
that steps you perform have been successfully completed.
— This option requires a PC running Microsoft Windows 98SE or higher.

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•Manual Setup: Manually set up your ADSL modem wireless router with voice.
— This option is best if you are replacing an existing ADSL modem wireless router with
voice or are technically knowledgeable.
— Use this option if you are using a computer that does not run Microsoft Windows.
— The manual setup procedures are documented in this manual.
Use the setup option that best suites you.
Smart Wizard Setup
The Smart Wizard setup process should take about 20 minutes to complete.
1. Locate the ADSL settings information your Internet service provider gave you.
2. Insert the NETGEAR CD into a Windows PC.
The CD will automatically start and detect the language you are using on your PC.
3. Accept the language option or change to a different language.
4. Click Next to proceed.
5. Click Setup to start the Smart Wizard installation assistant. Follow the instructions on the
screen.
Note: If the CD does not automatically start, browse the CD and double-click on
Autorun.

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Manual Setup
Use the topics and procedures below to manually set up your ADSL modem wireless router with
voice.
Understanding ADSL Microfilters
ADSL technology uses the same wires as your telephone service. However, ADSL adds signals to
the telephone lines which create noise in the telephone service. You must use ADSL microfilters to
filter out these signals before they reach your telephone.
ADSL Microfilter with Built-In Splitter
Use the ADSL microfilter with built-in splitter to provide connectivity to the ADSL modem
wireless router with voice and telephone equipment connected to that router.
ADSL Microfilter
Each device directly connected to the phone line, such as a fax machine, answering machine, or
caller ID display will require an ADSL microfilter.
Note: If you purchased the ADSL modem wireless router with voice in a country where a
microfilter is not included, you must acquire one.
Figure 1-3
Figure 1-4
Phone
ADSL
Line
Phone

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Computers Set to DHCP
For the initial connection to your router, your computer has to be set to automatically get its
TCP/IP configuration from the router via DHCP. This is usually the case. The NETGEAR Smart
Wizard CD automatically takes care of this requirement. For manual setup, refer to the
documentation that came with your computer.
Manually Setting Up Your ADSL Modem Wireless Router
There are four steps to setting up your ADSL modem wireless router with voice:
6. Connect the router to the ADSL line via the ADSL microfilter with built-in splitter.
1. Install ADSL filters on other phone lines that use the same telephone number.
2. Log in to the router.
3. Connect to the Internet.
Follow the steps below to connect your router to your network. Before you begin, locate the ADSL
configuration information from your Internet Service Provider (ISP).
1. Connect the ADSL filter with built-in splitter, as follows:
a. Connect the Line port of the ADSL filter/splitter to the telephone wall socket.
b. Using telephone cable with RJ11 jacks, connect the ADSL port of the filter/splitter to the
ADSL port on the left rear of the ADSL modem wireless router with voice
Note: If you purchased the DG834GV in a country where an ADSL filter is not
included, you must acquire one.

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c. Connect the Phone port of the filter/splitter to the green PSTN connector on the ADSL
modem wireless router with voice.:
d. You need to install a separate ADSL filter (see Figure 1-4 on page 1-7) for every telephone
connected to other wall sockets that use the same telephone number as your ADSL modem
wireless router with voice.
Figure 1-5

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e. If you have voice service or plan to order it, connect a telephone to Phone Port 1 on the
ADSL modem wireless router with voice.
Figure 1-6
Note: In the event of a power outage or loss of internet connectivity, the router
will automatically connect to the standard phone port until VoIP service is
restored. This feature is not available on Phone Port 2.
Phone Port 1

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f. Connect the Ethernet cable from an ADSL modem wireless router with voice LAN port to
the Ethernet adapter in your computer.
g. If you have more than one computer, repeat step f using a different LAN port on the ADSL
modem wireless router with voice.
h. Connect the power adapter to the router and plug it in to a power outlet.
i. Verify the following:
The power light is lit after turning on the router.
The test light comes on briefly, then goes off.
The wireless light is lit after turning on the router.
Figure 1-7
Figure 1-8

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The ADSL internet light is green, indicating you are connected to the ADSL
network.
j. Now, turn on your computer. If software usually logs you in to your Internet connection,
do not run that software. Cancel it if it starts automatically. Verify the following:
The appropriate LAN port LEDs are lit for any connected computers.
2. Log in to the ADSL modem wireless router with voice as described below.
a. Type http://192.168.0.1 in the address field of a browser such as Internet Explorer or
Netscape®Navigator.
This login window opens:
Enter admin for the user name and password for the password, both in lower case letters.
Note: Your computer needs to be configured for DHCP. For instructions on
configuring for DHCP, please see the documentation that came with your
computer or the online document, “Preparing a Computer for Network
Access”.
Figure 1-9
Figure 1-10

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b. After logging in, you will see the menu below.
3. Connect to the Internet:
You are now ready to configure your ADSL modem wireless router with voice to connect to
the Internet. There are two ways you can configure your ADSL modem wireless router with
voice to connect to the Internet:
a. Let the ADSL modem wireless router with voice Setup Wizard auto-detect the type of
Internet connection you have and configure it.
b. Manually choose which type of Internet connection you have and configure it.
In either case, use to the configuration parameters your ISP provided to assure that the
configuration settings for your Internet connection are correct.
4. Test your Internet connection.
From the bottom of the Setup menu, click Test. If the NETGEAR Web site does not appear
within one minute, refer to Chapter 2, “Troubleshooting”.
Your ADSL modem wireless router with voice is now configured to provide Internet access for
your network. Your ADSL modem wireless router with voice automatically connects to the
Internet when one of your computers requires access. It is not necessary to run a dialer or login
application such as Dial-Up Networking or Enternet to connect, log in, or disconnect. These
functions are performed automatically by the ADSL modem wireless router with voice as needed.
Figure 1-11

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To access the Internet from any computer connected to your ADSL modem wireless router with
voice, launch a browser such as Microsoft Internet Explorer or Netscape Navigator. You should
see the ADSL modem wireless router with voice’s Internet LED blink, indicating communication
to the ISP. The browser should begin to display a Web page.
How to Set Up and Test Basic Wireless Connectivity
Follow the instructions below to set up and test basic wireless connectivity. Once you have
established basic wireless connectivity, you can enable security settings appropriate to your needs.
1. Log in to the ADSL modem wireless router with voice at its default LAN address of http://
192.168.0.1 with its default user name of admin and default password of password, or using
whatever LAN address and password you have set up.
2. Click the Wireless Settings link in the main menu of the ADSL modem wireless router with
voice.
Figure 1-12

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3. Note that the default SSID is NETGEAR.
4. Set the Region. Select the region in which the wireless interface will operate.
5. Click Apply to save your changes.
6. Configure and test your computers for wireless connectivity:
Program the wireless adapter of your computers to have the same wireless network name
(SSID) as the ADSL modem wireless router with voice. Check that they have a wireless link
and are able to obtain an IP address by DHCP from the router.
Implement Appropriate Wireless Security
Unlike wired network data, your wireless data transmissions can extend beyond your walls and
can be received by anyone with a compatible adapter. For this reason, use the security features of
your wireless equipment. The ADSL modem wireless router with voice provides highly effective
security features which are covered in detail in the full reference manual that is available from a
link on the CD as well as a link in the main menu of your router. Follow the instructions in the full
manual and in the router help screens to deploy the security features appropriate to your needs.
Note: The SSID of any wireless adapters must match the SSID you configure in the
ADSL modem wireless router with voice. If they do not match, you will not
get a wireless connection.
Note: If you are configuring the router from a wireless computer and you change the
router’s SSID, channel, or security settings, you will lose your wireless
connection when you click Apply. You must then change the wireless settings
of your computer to match the router’s new settings.
Warning: Indoors, computers can connect over 802.11g wireless networks at a
maximum range of up to 300 feet. Such distances can allow for others outside
of your immediate area to access your network.

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How to Set Up and Test Basic VoIP
Follow the instructions below to set up and test basic VoIP connectivity.
1. Log in to the ADSL modem wireless router with voice at its default LAN address of http://
192.168.0.1 with its default user name of admin and default password of password, or using
whatever LAN address and password you have set up.
2. Click the VoIP Setup Wizard link in the main menu of the ADSL modem wireless router with
voice. Put in the configuration settings that your VoIP service provider gave you.
3. Connect a telephone to the DG834GV and verify that VoIP is enabled.
Note: Be sure your VoIP service provider has enabled your service before configuring
your DG834GV for VoIP. Also, be sure to have the instructions from your VoIP
service provider available when you configure your DG834GV for VoIP.
Note: Your DG834GV lets you connect a phone line that enables phone service through
the telephone set connected to the DG834GV to still function in the event of a
power failure. Be sure to take advantage of this feature.