Nortel IP Phone 2004 User manual

Part No. N0027284 01
March 11, 2005
BCM
Nortel Networks IP Phone 2004
User Guide
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3
IP Phone 2004 User Guide
Getting started
The BCM Nortel Networks IP Phone 2004 brings voice and data to your desktop.
Introduction
This guide contains information about:
• telephone buttons and lights
• telephone display
• telephone setup
• how to make and answer calls
• how to use the navigation buttons
• how to program memory buttons
• how to offset the time on your telephone display
Figure 1 shows the IP Phone 2004.
Figure 1 The IP Phone 2004

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IP Phone 2004 button and light descriptions
Figure 2 shows the IP Phone 2004 lights and buttons.
Figure 2 IP Phone 2004 buttons
Table 1 shows a description of the lights and buttons.
Table 1 IP Phone 2004 buttons and descriptions
Hold button
Places an active call on hold.
Goodbye button
Ends an active call.
Handsfree button with LED
Turns the Handsfree mode on.
Volume control bar
Adjusts the handset, Handsfree, headset and ringer volume.
Mute button with LED
Turns the microphone off and on when you are on a call.
Headset button with LED
Turns the headset mode on.
Mailbox in button (programmable memory button #08
Opens your CallPilot mailbox. For more information about mailbox
options, refer to your CallPilot Quick Reference Card.
A
B
C D
E
FNGHOP
I
QR
J
LL
K
M
A
B
C
D
E
F
G

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IP Phone 2004 User Guide
Leave Message button (programmable memory button #09)
Allows you to send voice mail messages. For more information on voice
mail messaging, refer to your CallPilot Quick Reference Card.
Navigation cluster buttons
Allows you to view items stored in your Call Log. For more information on
the Call Log feature, refer to “Navigation buttons” on page 11.
Feature
Feature button
Starts or ends a feature.
Display buttons
Shows feature options.
Line and Memory buttons
For more information on line and memory buttons, refer to “Program
memory buttons” on page 12.
Telephone light
Flashes when a call rings at the telephone.
Lights up when Message for you appears on the display.
Programmable memory button #07
(Default: Blank)
Default Services button (programmable memory button #10)
Default access to scrollable feature display menu, including the hot
desking feature.
Programmable memory button #11
(Default: Blank)
Programmable memory button #12
(Default: Blank)
The following buttons are reserved for future development, and are therefore not yet implemented.
PC Expansion button
H
I
J
K
L
M
N
O
Q
R
P

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IP Phone 2004 display
There are three areas to the IP Phone 2004 display:
• Button label area
• Information area
• Feature options area
Figure 3 shows an example of the display and describes each area.
Figure 3 Display area
Button label area
The button label area shows the label and status of the six programmable memory buttons. For
more information about these buttons, refer to “Program memory buttons” on page 12.
Note: Dial pad buttons N, G, H, O and Q can also be programmed as memory buttons.
Information area
The Information area shows:
• the extension number of the telephone (DN: 340)
• a line for general information (Nortel Networks)
• the date and time when the telephone is not in use, and changes to show features and call
information when the telephone is in use
Button label area
Information area
Feature options area
Call fwd
Conference
Last num
Page gen
Intercom
Intercom
DN: 340
Nortel Networks
April 25 10:51 am
Feature

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IP Phone 2004 User Guide
Feature options area
When a feature is activated, or when you are on an active call, the display command line shows
you the action you must take to proceed.
For example: Pswd. This means you must enter your mailbox password.
The Feature options area shows the label for the FEATURE button and for the three display buttons.
These button labels appear in capital letters directly above the Feature and display buttons, and to
the right of the FEATURE label on the display. These button labels vary depending on the feature in
use.
About your programmable buttons
Your System Administrator assigns the six programmable buttons as line, intercom or memory
buttons. The label for each button appears on the display next to the button. For more information,
see your System Administrator.
Telephone setup
This section describes the IP Phone 2004 display features:
• Display contrast
• Language choice
• Ring type
Note: For more information about the features available to your telephone and how to use them,
refer to the Telephone Feature Card.
Display contrast level
Adjust the contrast for the telephone display.
1Press Feature *7.
2Press DOWN and UP to view the levels.
3Press OK to select a level.
Language choice
Select the Primary Language for the telephone display.
1Press Feature *501. Select the Alternate Language for the telephone display.
1Press Feature *502. Select the Alternate Language 2 for the telephone display.
1Press Feature *503. Select the Alternate Language 3 for the telephone display.
1Press Feature *504. Select the Alternate Language 4 for the telephone display.

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Ring type
Select a different ring type for your telephone.
1Press Feature *6.
2Press 1, 2, 3, 4, or NEXT or to hear the different ring types.
3Press OK to store the ring type.

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IP Phone 2004 User Guide
Features and buttons
This section describes some of the IP Phone 2004 buttons and call features:
• Basic call features
• Navigation buttons
• Memory buttons
Note: For more information about the features available to your telephone and how to use them,
refer to the Telephone Feature Card.
Basic call features
You can make external and internal calls using the following features:
• make a call
•answeracall
•holdacall
• Handsfree
•headset
•Mute
• Time Offset
Make a call
There are many ways to make a call depending on your telephone programming and the type of
call.
External calls using line buttons
1Lift the handset.
2Press a line button.
3Dial the external telephone number.
External calls using intercom buttons
1Lift the handset.
2Press an intercom button and enter a line pool access code.
3When you hear an external dial tone, dial the external telephone number.
Note: Contact your System Administrator for a list of line pool codes. When entering a line pool
access code on PRI lines you will not hear dial tone.

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Internal calls using intercom buttons
1Lift the handset.
2Press an intercom button.
3Dial the extension number.
Note: Contact your System Administrator for a list of extension numbers.
Answer calls
When your telephone rings and the light flashes or an intercom or line button “indicator flashes:
• lift the handset.
OR
• press the line or intercom button with the flashing indictor before you lift the handset.
Hold
• Calls are put on hold automatically when you switch from one line to another.
• While on a call, press . The indicator for the line on hold flashes.
• To retrieve a held call, press the line button with the flashing indicator.
Handsfree
Your System Administrator must program the Handsfree feature to your telephone.
• Press to make or answer a call.
• To switch to Handsfree when you are on a handset call, press and replace the handset. Lift
the handset to switch back.
• To switch to Handsfree when you are on a headset call, press . Press to switch back.
Headset
You must have a headset installed on your telephone to use this feature.
• Press to activate the headset mode. When the light is on, press a line or
intercom button to make a call.
• To switch to your headset when you are on a handset call, press and replace the
handset. Lift the handset to switch back.
• To switch to your headset when you are on a Handsfree call, press . Press to switch
back.

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IP Phone 2004 User Guide
Mute
• While on a call, press to turn the microphone off. The button lights when the
microphone is off.
• Press again to turn the microphone on.
• Use on handset, Handsfree or headset calls.
Time offset
When your IP Phone 2004 is located in a different time zone from your system, the display shows
the system time not the local time. The Time Offset feature allows you to adjust the time that
appears on the display.
Before you begin, calculate the time difference, in hours, between the server time and local time.
To change the time that appears on your telephone display to local time:
1Press Feature *510.
2Press CHANGE.
3Press * to switch between adding or subtracting time.
4Using the dialpad, enter the number of hours between local time and system time.
Note: Press # to enter half hour increments.
5Press OK.
Note: It may take up to one minute for the change to appear on the display.
Navigation buttons
Use the Navigation buttons to scroll through or make changes to your call log.
1Press Feature 812.
Call log
Call Log displays use the following special characters:
1(underline) identifies a new item
¯identifies answered calls
§identifies long distance calls
/identifies that the information has been shortened

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To view your Call Log:
1Press to view old items.
Press to view new items.
Press to return to the last viewed item.
2Press and to move through your items.
3Press and to view more information on an item.
To erase a Call Log entry:
1Press while viewing an item.
To return a call from your Call Log:
1Display the desired number on your telephone.
2Edit the number, if required. You can add numbers for long distance dialing or line pool access
or remove numbers using and .
3Press a line button.
4Lift the handset.
Memory buttons
This section contains information about the IP Phone 2004 memory buttons and how to use them.
These are buttons not assigned as line or intercom buttons. Memory buttons store internal and
external numbers or features to give you one touch dialing or feature activation. Refer to “IP
Phone 2004 button and light descriptions” on page 4.
Program memory buttons
You can program a memory button with a new number or feature.
External autodial
1Press Feature *1.
2Press a memory button.
3Dial the external number.
4Press OK to store the number.
Internal autodial
1Press Feature *2.
2Press a memory button.
3Dial the extension number.
4Press OK to store the number.

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IP Phone 2004 User Guide
Features
1Press Feature *3.
2Press a memory button.
3Press Feature and enter the feature code.
4Press OK to store the feature code.
Erase memory buttons
1Press Feature *1.
2Press a memory button.
3Press OK to erase the button.

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