Nortel 1140E User manual

Nortel Communication Server 1000
IP Phone 1140E
User Guide
Title page

Revision history
3
Revision history
February 2006
Standard 3.00. This document is issued to support
Nortel Communication Server 1000 Release 4.5 software.
January 2006
Standard 2.00. This document is issued to support
Nortel Communication Server 1000 Release 4.5 software.
November 2005
Standard 1.00. This document is issued to support
Nortel Communication Server 1000 Release 4.5 software.

Revision history
4

Contents
5
Contents
About the Nortel IP Phone 1140E . . . . . . . . . . . . . . . . . . . . 11
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 20
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Entering text using the telephone dialpad . . . . . . . . . . . . . . . 23
Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 24
Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 24
Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 26
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Connecting the components of the phone . . . . . . . . . . . . . . . 27
Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 32
Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 33
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Adjusting the display screen contrast . . . . . . . . . . . . . . . . 35
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Selecting date and time format . . . . . . . . . . . . . . . . . . . . 37
Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 37
Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 38
Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 39
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 40
Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 46
Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 46

Contents
6
Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 47
Configuring the name display format . . . . . . . . . . . . . . . . 49
Configuring Local Menu options . . . . . . . . . . . . . . . . . . . . 50
Using the 1. Preferences submenu . . . . . . . . . . . . . . . . . . . . 52
Changing 1. Display Settings . . . . . . . . . . . . . . . . . . . . . . 52
Changing 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Configuring 3. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Using the 2. Local Diagnostics submenu . . . . . . . . . . . . . . . . 65
Using 1. IP Set&DHCP Information . . . . . . . . . . . . . . . . . 65
Using 2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . 65
Using 3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . 65
Using 4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . 65
Using 5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Using the 3. Network Configuration menu . . . . . . . . . . . . . . . 66
Using the 4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . . 71
Making a call using the Corporate Directory . . . . . . . . . . 71
Making a call using the Personal Directory . . . . . . . . . . . 72
Making a call using the Callers List . . . . . . . . . . . . . . . . . 73
Making a call using the Redial List . . . . . . . . . . . . . . . . . . 74
Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Contents
7
Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 85
Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 89
Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . . 91
Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 95
Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Securing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Talking with more than one person . . . . . . . . . . . . . . . . . 101
Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 101
Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . 103

Contents
8
Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Working without interruption . . . . . . . . . . . . . . . . . . . . . . 106
Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Using the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Using Call Page Connect to make an announcement . . . . . 108
Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 109
Charging a call or charging a forced call . . . . . . . . . . . . . . . 110
Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . 114
Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 120
Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 120
Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 128
Using Virtual Office on your Remote telephone . . . . . . . 129
Using Virtual Office on your Office telephone . . . . . . . . 131
Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 133
Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 134
Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 136
Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 137
Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 137

Contents
9
Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 138
Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 139
Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 139
Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 141
Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Accessing External Server Applications . . . . . . . . . . . . . 146
Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . 147
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Regulatory and safety information . . . . . . . . . . . . . . . . . . 153
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Contents
10

About the Nortel IP Phone 1140E
11
About the Nortel IP Phone 1140E
Your Nortel IP Phone 1140E brings voice and data to the desktop by
connecting directly to a Local Area Network (LAN) through an Ethernet
connection.
Note: In this guide, user-defined feature key labels appear beside the
keys, and soft key labels appear directly above the keys. Figure 1
shows user-defined feature keys and soft keys.
Figure 1: User-defined feature keys and soft keys
Basic features
Your IP Phone 1140E supports the following features:
• six user-defined feature keys with labels and indicators
• four soft keys
Note: Some IP Phone 1140E phones are not configured to support
soft key functionality. Consult your system administrator.
• graphical, high-resolution LCD display, backlit, with adjustable
contrast
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Soft keys
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User-defined
feature key labels

About the Nortel IP Phone 1140E
12
• high-quality speaker phone
• volume control keys for adjusting ringer, speaker, handset, and
headset volume
• six specialized feature keys:
—Quit
— Directory
— Message/Inbox
— Shift/Outbox
— Services
—Copy
• six call-processing fixed keys:
—Mute
— Handsfree
— Goodbye
— Expand to PC
— Headset
—Hold
• gigabit Ethernet ports
• built-in gigabit Ethernet switch for shared PC access
• headset jack with an On/Off key
• USB port to support a keyboard or mouse
Note: Powered downstream 1.1-compliant USB hubs are supported,
including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.
• automatic network configuration
• hearing aid compatibility
• wireless headset support using a Bluetooth® 1.2
wireless technology compliant Audio Gateway
(Headset Profile, Bluetooth Power Class 2).

About the Nortel IP Phone 1140E
13
Figure 2 shows the IP Phone 1140E.
Figure 2: IP Phone 1140E
Telephone controls
Note: In some geographic regions, the IP Phone 1140E is offered
with key caps that have English text labels. Text in parentheses
indicates labels appearing on the key caps, for example, (Services).
Soft keys are located below the display
area. The LCD label above each key
changes based on the active feature.
Handsfree key
Handset
User-defined feature keys
High-resolution
graphical display screen
Navigation keys
Services key
Copy key
Quit/Stop key
Message/Inbox key
Shift/Outbox key
Directory key
Hold key
Expand to PC key
Headset key
Goodbye key
Volume control
Dialpad
Soft keys
Speaker
*Note: If supported by your server, the Feature Status Lamp provides a user-defined alert.
Contact your system administrator to find out if this feature is available for you.
Mute key
Feature Status Lamp* Visual Alerter/Message Waiting
indicator
Fwd

About the Nortel IP Phone 1140E
14
When a triangle appears before a soft key
label, the feature is active.
Press the More.. key to access the next
layer of soft keys (self-labeled).
The keys on either side of the LCD display
area are user-defined feature keys, with
labels on the LCD. These keys also function
as line (DN) keys.
A steady LCD light beside a line (DN) key
indicates that the line is active. A flashing
LCD light indicates the line is on hold or the
feature is being programmed.
A steady LCD light beside a feature key
indicates that the feature is active. A flashing
LCD light indicates that the feature is being
programmed.
Use the Volume control buttons to adjust
the volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the top button to increase the volume, and
press the bottom button to decrease the
volume.
Fwd
More..
AutoAns Z
(Volume +)
(Volume -)

About the Nortel IP Phone 1140E
15
Press the Mute key to listen to the receiving
party without transmitting. Press the Mute
key again to return to two-way conversation.
The Mute key applies to handsfree, handset,
and headset microphones.
Note: The Mute LED indicator, located
on the Mute key, flashes to indicate that
the microphone is muted.
Press the Handsfree key to activate
handsfree.
Note: The Handsfree LED indicator,
located on the Handsfree key, lights to
indicate when handsfree is active.
Use the Navigation keys to scroll through
menus and lists appearing on the LCD
display screen. The outer part of this key
cluster rocks for up, down, left, and right
movements.
Use the Send/Enter key, at the center of the
Navigation key cluster, to confirm menu
selections.
Note: In most menus, you can use the
Send/Enter key instead of the Select
soft key.
Press the Hold key to put an active call on
hold. Tap the flashing line (DN) soft key to
return to the caller on hold.
(Mute)
(Handsfree)
(Hold)

About the Nortel IP Phone 1140E
16
Use the Expand to PC key to access
external server applications
Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.
Note: The Headset LED indicator,
located on the Headset key, lights to
indicate that the headset is in use.
Press the Headset key twice to open the
Bluetooth Setup menu.
Note: If Bluetooth wireless technology is
not enabled on your phone, this menu is
not available.
Use the Goodbye key to terminate an active
call.
When a message is waiting, the orange
Visual Alerter/Message Waiting
indicator flashes. Also, this indicator flashes
when the set ringer is on.
(Expand)
(Headset)
(Headset)
(Headset)
(Goodbye)

About the Nortel IP Phone 1140E
17
When a data-related message, such as an
instant message, is received, the blue
Feature Status Lamp flashes. Also, this
indicator flashes when a contact has come
online.
Note: This lamp flashes when your
IP Phone 1140E firmware is being
updated. To find out if additional features
are supported, contact your
administrator.
Press the Copy Key to copy entries to your
Personal Directory from other lists, such as
the Caller List, Redial List, and Corporate
Directory.
Press the Services key and use the
navigation keys to access the following
items:
• Telephone Options:
— Volume adjustment
— Contrast adjustment
— Language
— Date/Time
— Display diagnostics
— Local Dialpad Tone
— Set Info
— Diagnostics
— Call Log Options
— Ring type
— Call Timer
— On hook default path
— Change Feature Key Label
— Name Display Format
(Copy)
(Services)

About the Nortel IP Phone 1140E
18
(continued)
• Password Admin:
— Station Control Password
Note: The Password Admin menu is
not available on all IP Phone 1140E
phones. Consult your system
administrator.
• Display Network Diagnostics Utilities
Note: Only your system administrator
or service provider can use Display
Network Diagnostics Utilities to perform
Internet diagnostics.
• Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)
• Test Local Mode and Resume Local
Mode (if Media Gateway 1000B is
configured)
Press the Services key to exit from any
menu or menu item.
Press the Services key twice to access the
Local Tools menu, and use the navigation
keys to access the following items:
• 1. Preferences
• 2. Local Diagnostics
• 3. Network Configuration
•4.LockMenu
Press the Services key to exit from any
menu or menu item.
Note: Your system administrator can
establish a password for the Local Tools
menu. If you attempt to access the Local
Tools menu and a dialog box appears
prompting you for a password, contact
your system administrator.
(Services)
(Services)
(Services)

About the Nortel IP Phone 1140E
19
Telephone display
Your IP Phone 1140E has three display areas:
• The upper display area provides line and feature key status.
• The middle display area contains single-line information for items
such as caller number, caller name, feature prompt strings, user-
entered digits, date and time information, and telephone information.
• The lower display area provides feature soft key label information.
Press the Quit/Stop key to exit an active
menu or dialog. Pressing the Quit/Stop key
does not affect the status of active calls.
Press the Shift/Outbox key to toggle
between two feature key pages and to
access an additional six lines/features.
Note: This function is not available on all
phones; consult your system
administrator.
Press the Message/Inbox key to access
your voice mailbox.
Note: This function is not available on all
phones; consult your system
administrator.
Press the Directory key to access directory
services.
(Quit)
(Shift/Outbox)
(Msg/Inbox)
(Directory)

About the Nortel IP Phone 1140E
20
Figure 3 shows an idle LCD screen.
Figure 3: IP Phone 1140E LCD screen
Call features and Flexible Feature Codes
Some features are not available on all telephones. Call features and
Flexible Feature Codes (FFC) must be assigned to your telephone and
supported by system software. Contact your system administrator to
configure these features and codes on your telephone.
Security features
Your Station Control Password (SCPW) enables the following security
features:
• Electronic Lock to prevent others from making calls from your
telephone
• password-protected telephone features (for example, Personal
Directory, Redial List, and Callers List)
Your system administrator defines your initial SCPW. Contact your
system administrator for detailed information.
Upper display area
User-defined
feature key labels
Lower display area
Soft key labels
Middle display area
Date/time display
Call party information
Feature status information
Options information
Directories information
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