Nortel Networks IP Phone 2002 User manual

Nortel Communication Server 1000
IP Phone 2002
User Guide
Title page

Revision history
3
Revision history
February 2005
Standard 4.00. This document is up-issued to support the 8.x
Firmware Upgrade for IP Phones.
September 2004
Standard 3.00. This document is up-issued to support
Nortel Networks Communication Server 1000 Release 4.0.
October 2003
Standard 2.00. This document is up-issued to support
Succession 3.0 Software.
November 2002
Standard 1.00. This document is issued to support Meridian 1
Release 25.40 and Succession Communication Server for
Enterprise 1000, Release 2.0.

Revision history
4

Contents
5
Contents
About the IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 19
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Enter and edit text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Enter text using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Edit text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connect the IP Phone 2002 components . . . . . . . . . . . . . . 24
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Configure options on the IP Phone 2002 . . . . . . . . . . . . . . 26
Use the Telephone Option menu . . . . . . . . . . . . . . . . . . . . . . 27
Adjust volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Adjust display screen contrast . . . . . . . . . . . . . . . . . . . . . . . . 34
Select a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Select Date/Time format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Choose Local DialPad Tone . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Choose Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Enable Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Enable OnHook Default Path . . . . . . . . . . . . . . . . . . . . . . . . . 41
Change feature key labels . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
View telephone information . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Contents
6
Configure call log options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Configure the Callers List log . . . . . . . . . . . . . . . . . . . . . . 45
Configure New Call indication . . . . . . . . . . . . . . . . . . . . . 46
Configure Preferred Name Match . . . . . . . . . . . . . . . . . . 47
Configure Area Code set-up . . . . . . . . . . . . . . . . . . . . . . 48
Configure Name Display format . . . . . . . . . . . . . . . . . . . . 50
Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Use Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Use On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Use Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Use the Directory applications . . . . . . . . . . . . . . . . . . . . . . . . 55
Make a call using Corporate Directory . . . . . . . . . . . . . . . 56
Make a call using Personal Directory . . . . . . . . . . . . . . . . 57
Make a call using Callers List . . . . . . . . . . . . . . . . . . . . . . 58
Make a call using Redial List . . . . . . . . . . . . . . . . . . . . . . 59
Use Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Use AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Activate Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Redial the last number called . . . . . . . . . . . . . . . . . . . . . . . . . 64
Use Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Make a System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Make a call using Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Make an Intercom call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Answer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Place a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Use Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Contents
7
Use Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Use Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Record a Calling Party Number . . . . . . . . . . . . . . . . . . . . . . . 75
Display incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Trace a Malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Activate Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . 78
Activate Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Use Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 82
Use Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Use Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Use Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Secure your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Talk with more than one person . . . . . . . . . . . . . . . . . . . . . 88
Use the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Set up a Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Use the Conferee Selectable Display
and Disconnect feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Use Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Work without interruption . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Activate Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Use AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Use the Buzz feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Use Call Page Connect to make an announcement . . . . . . . . 98
Use Centrex/Exchange Line Switchhook Flash . . . . . . . . . . . 99

Contents
8
Charge a call or charge a forced call . . . . . . . . . . . . . . . . . . . 99
Use Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Use Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . . . 104
Override a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Use Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Use Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Use Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Virtual Office login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Virtual Office on your Remote telephone . . . . . . . . . . . . 119
Virtual Office on your Office telephone . . . . . . . . . . . . . 120
Virtual Office logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Configure Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . . . 127
Activate Message Registration . . . . . . . . . . . . . . . . . . . . . . . 129
Use Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Display Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Contents
9
External Server Applications . . . . . . . . . . . . . . . . . . . . . . . 134
Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . 135
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
IP Phone Key Expansion Module (KEM) . . . . . . . . . . . . . . . 137
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Contents
10

About the IP Phone 2002
11
About the IP Phone 2002
The Nortel Networks IP Phone 2002 brings voice and data to the desktop
by connecting directly to a Local Area Network (LAN) through an Ethernet
connection.
Note 1: Not all features are available on all telephones. Consult your
system administrator to verify which features are available for your
use.
Note 2: In this guide, programmable line (DN)/feature key labels
display beside the key, and soft key labels display directly above the
key. Figure 1 shows key labels.
Figure 1: Programmable line (DN)/feature key and soft key
labels
Basic features
The IP Phone 2002 supports the following features:
• four programmable line (DN)/feature keys (self-labeled)
• four soft keys (self-labeled) providing access to a maximum of ten
features

About the IP Phone 2002
12
Note 1: Your IP Phone 2002 may not be configured to support soft
key functionality. Consult your system administrator.
• multi-field LCD display screen
• speaker for on-hook dialing or on-hook listening
• volume control bar for adjusting ringer, speaker, handset, and
headset volume
• six specialized fixed keys:
—Quit
— Directory
— Message (Inbox)
— Outbox/Shift (reserved for future development)
— Services
— Expand to PC
• four call processing fixed keys:
—Hold
— Goodbye
— Handsfree
—Mute
• shared LAN access with a PC
• headset jack with On/Off key
• automatic network configuration
• hearing-aid compatibility

About the IP Phone 2002
13
Figure 2 shows the IP Phone 2002.
Figure 2: IP Phone 2002
Telephone controls
Note: Your IP Phone 2002 may come with optional key caps. Text in
parenthesis indicate labels appearing on the key caps. For example,
(Services).
Use the Volume control bar to adjust the
volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the right side of the rocker bar to increase
volume, the left side to decrease volume.

About the IP Phone 2002
14
Programmable line (DN)/feature keys are
extra DNs or feature keys used to access
additional features.
A steady LCD light beside a line (DN) key
indicates that the feature or line is active. A
flashing LCD indicates the line is on hold or
the feature is being programmed.
Use the Goodbye key to terminate an active
call.
Press the Hold key to put an active call on
hold. Press the line (DN) key beside the
flashing LED indicator to return to the caller
on hold.
Press the Message (Inbox) key to access
your voice mailbox.
Use the Navigation keys to scroll through
menus and lists appearing on the LCD
display screen.
(Goodbye)
(Hold)
(Message)

About the IP Phone 2002
15
Press the Services key and use the
navigation keys to access the following
items:
• Telephone Options:
— Volume adjustment
— Contrast adjustment
— Language
— Date/Time
— OnHook Default Path
— Display diagnostics
— Local Dialpad Tone
— Ring type
— Change feature key label
— Set Information
• Password Admin:
— Station Control Password
• Display Network Diagnostics Utilities
Note: Only your system administrator
or service provider can use Display
Network Diagnostics Utilities to perform
Internet diagnostics.
(Services)

About the IP Phone 2002
16
Continued
• Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)
• Test Local Mode and Resume Local
Mode (if Media Gateway 1000B is
configured)
Note 1: Press the Services key to exit
from any menu or menu item.
•ThePassword Admin menu may not be
available on your IP Phone 2002.
Consult your system administrator.
Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.
Press the Speaker key to activate
handsfree. The speaker LED indicator lights
to indicate when handsfree is active.
Press the Directory key to access directory
services.
Press the Mute key to listen to the receiving
party without transmitting. Press the Mute
key again to return to two-way conversation.
The Mute key applies to handsfree, handset,
and headset microphones. The Mute LED
indicator flashes when the Mute option is in
use.
(Services)
(Directory)
(Mute)

About the IP Phone 2002
17
Soft keys (self-labeled) are located below
the display area. The LCD label above the
key changes, based on the active feature.
Note: When a triangle appears before a
soft key label, the feature is active.
Press the More.. key to access the next
layer of soft keys (self-labeled).
When a message is left for the user, the
Message waiting indicator flashes. Also,
this indicator flashes when the telephone
ringer is ON.
Press the Quit key to end an active
application. Pressing the Quit key does not
affect the status of calls currently on your
telephone.
The Expand to PC key is a fixed key
reserved for future development.
The Outbox/Shift key is a fixed key that is
reserved for future development.
(Quit)
(Expand)

About the IP Phone 2002
18
Telephone display
The IP Phone 2002 has two display areas:
• The upper display area contains single-line information for items such
as caller number, caller name, feature prompt string, user-entered
digits, date and time information, and telephone information.
• The lower display area provides soft key label information.
Figure 3 shows an idle LCD screen.
Figure 3: IP Phone 2002 LCD screen

About the IP Phone 2002
19
Call features and Flexible Feature Codes
System administration is required for call features and Flexible Feature
Codes (FFCs). Contact your system administrator to configure these
features and codes on your telephone.
Call features and FFCs must be assigned to your telephone and
supported by system software.
Security features
Your Station Control Password (SCPW) enables the following security
features:
• Electronic Lock to prevent others from making calls from your
telephone.
• Password-protected telephone features (for example, Personal
Directory, Redial List and Callers List).
Your initial SCPW is defined by your system administrator. Please contact
your system administrator for detailed information.
To change your SCPW:
1. Press the Services key.
2. Press the Up/Down navigation keys to
scroll and highlight Password Admin.
3. Press the Select soft key.
(Services)

About the IP Phone 2002
20
Note: The default configuration for Password Protection is off.
To turn Password Protection On/Off:
4. Use the dialpad to enter your password
at the prompt.
5. Press the Up/Down navigation keys to
scroll and highlight New Password.
6. Press the Select soft key.
7. Use the dialpad to enter the new
password.
8. Press the Select soft key to accept the
new password.
Note: If you have been locked out of
your IP Phone 2002, or have forgotten
your SCPW, please contact your system
administrator.
1. Press the Directory key.
2. Press the Up/Down navigation keys to
scroll and highlight Change Protection
Mode.
(Directory)