Nortel IP Phone 2001 User manual

Carrier VoIP
Nortel IP Phone 2001 User Guide
NN10300-005

Document status: Standard
Document issue: 06.04
Document date: October 2006
Product release: (I)SN09U
Job function: Fundamentals
Type: NTP
Language type: EN
Copyright © 2006,Nortel Networks
All Rights Reserved.
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

Carrier VoIP
Nortel IP Phone 2001 User Guide
NN10300-005 06.04 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
Contents
New in this release 6
Features 6
Other changes 6
Overview 7
Basic features 7
Terminal display 8
IP Phone 2001 menu systems 10
Call Services menu 12
Settings menu 12
Regional menu 12
User menu 12
Terminal menu 13
Call menu 13
Softkey Status 13
Inbox 13
Outbox 13
Directory 13
Connecting the IP Phone 2001 components 14
Logging on 16
Logging off 18
Making calls 19
Making a call using off-hook dialing 20
Making a call using hands-free dialing 21
Make a call using predial 22
Editing a predialed number 23
Answering a call 24
Terminating a call 25
Navigating the menu system 26
Navigating the Main menu 27

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Contents
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Nortel IP Phone 2001 User Guide
NN10300-005 06.04 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
Navigating the Call Services menu 28
Navigating the Settings menu 29
Navigating the Regional menu 30
Navigating the User menu 31
Navigating the Terminal menu 32
Navigating the Call menu 33
Navigating the Feature menu 34
Navigating the Directory menu 35
Using the Call Services menu 36
Activating a feature from the menu 37
Using a soft key to activate a feature 38
Assigning a feature to a soft key 39
Removing a feature assignment from a soft key 40
Resetting soft keys to the default 41
Viewing soft key assignments 42
Displaying soft key labels while on a call 43
Hiding soft key labels 44
Viewing feature profiles 45
Labeling soft keys 46
Using the Regional menu 47
Selecting the language 48
Selecting the time zone 49
Enabling Daylight Saving time 50
Disabling Daylight Saving time 51
Defining the time format 52
Defining the date format 53
Resetting the default time 55
Using the User menu 56
Viewing your user name 57
Viewing your login type 58
Viewing, disabling, or enabling Auto Login 59
Changing your password 60
Using the Terminal menu 61
Viewing and editing your audio profile 62
Adjusting the contrast level of the display 64
Performing a firmware upgrade 65
Call menu 66
Accessing the Feature menu 67
Resetting the Inbox or Outbox 68
Resetting soft keys to the defaults 69

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Contents
Carrier VoIP
Nortel IP Phone 2001 User Guide
NN10300-005 06.04 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
Using the Feature menu 70
Using the Assign menu 71
Defining the Key type 72
Enabling or disabling AutoScroll 74
Resetting the feature keys to the defaults 75
Labeling a feature 76
Using the Options menu 77
Enabling or disabling Auto Hide 78
Defining your default feature 79
Assigning the Outbox to a key 80
Using the Directory menu 81
Adding an entry to the directory 82
Editing a directory entry 84
Deleting an entry from the directory 86
Making a call using the directory 87
Using the Inbox 88
Accessing the Inbox 89
Viewing Inbox call information 90
Storing a number from the Inbox 91
Using the Inbox to make a call 92
Using the Outbox 93
Accessing the Outbox 94
Viewing Outbox call information 95
Storing a number from the Outbox 96
Using the Outbox to make a call 97
Call Services 98
Call Services menu 98
Feature profiles 98
Soft key assignment 99
Examples of feature to soft key mapping 100
Mute feature 104
Inbox 105
Outbox 106
Using the dialpad to enter text 107
Use the IP Phone 2001 with the IP Softphone m6350 109
Access Code summary 110

Carrier VoIP
Nortel IP Phone 2001 User Guide
NN10300-005 06.04 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
New in this release
The following sections detail what’s new in Nortel IP Phone 2001 User Guide
(NN10300-005) for release (I)SN09U.
•Features (page 6)
•Other changes (page 6)
Features See the following sections for information about feature changes:
•Using the Call Services menu (page 36)
•Call Services (page 98)
•Mute feature (page 104)
Other changes
Thestyleinwhichthe materialispresented,andthetemplateofthebookhave
been revised to comply with the Modular Task-Based Information (MTBI)
standard.

Carrier VoIP
Nortel IP Phone 2001 User Guide
NN10300-005 06.04 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
Overview
The IP Phone 2001 brings voice and data to the desktop by connecting
directly to a Local Area Network (LAN) through an Ethernet connection.
Basic features
The IP Phone 2001 supports these features:
• four soft keys
• multifield LCD screen
• speaker for on-hook dialing or on-hook listening
• volume control bar for adjusting ringer, speaker and handset volume
• two specialized fixed keys:
—Services
—Inbox
• three Call processing fixed keys:
—Line
—Hold
— Goodbye
• Automatic network configuration
Not all features are available on all telephones. Consult your system
administrator to verify which features are available to you.
The IP Phone 2001 does not have a microphone for handsfree talking. A mute
function is available through the Call Services Menu.
Figure IP Phone 2001 (page 8), shows the location of the keys and the
components of the IP Phone 2001.

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Overview
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Nortel IP Phone 2001 User Guide
NN10300-005 06.04 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
IP Phone 2001
Terminal display
Figure IP Phone 2001 display (page 9), describes the IP Phone 2001 display
areas.

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Overview
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Nortel IP Phone 2001 User Guide
NN10300-005 06.04 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
IP Phone 2001 display

Carrier VoIP
Nortel IP Phone 2001 User Guide
NN10300-005 06.04 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
IP Phone 2001 menu systems
After you have successfully logged on to the IP Phone, the menu systems are
activeandavailable.Menuitems,the Inbox,theOutbox,andDirectoryentries,
are accessed through lists. An up or down arrow appears beside an item to
indicate the navigation key you can press to scroll to the next item. Labels
appear on the bottom row above the soft keys, in response to items selected
in the display.
The IP Phone menu system provides access to these menus and submenus.
• Logoff
• Call Services
• Settings
— Regional
—User
— Terminal
—Call
•Directory
•Inbox
• Outbox

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IP Phone 2001 menu systems
Carrier VoIP
Nortel IP Phone 2001 User Guide
NN10300-005 06.04 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
IP Phone 2001 display menu hierarchy

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IP Phone 2001 menu systems
Carrier VoIP
Nortel IP Phone 2001 User Guide
NN10300-005 06.04 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
Call Services menu
The Call Services menu gives the IP Phone 2001 access to Centrex features.
The soft keys in the display provide an alternative to the dedicated feature
keys on an IP Phone 2004. Any changes made to the 2001 feature key
assignments, through the feature menu, apply only when the user is logged
on to an IP Phone 2002 or 2004, which has dedicated Feature Keys.
The Call Services menu is available after you select a Centrex feature from
the list and press Ok. Use the Call Services menu to:
• Activate a feature
• Deactivate a feature
• Assign a Centrex feature to a soft key
• Remove a feature from a soft key
• Reset the soft keys to the default settings
• View the current soft key assignments
• View a feature profile
• Change the label associated with a soft key
Settings menu
The Settings menu provides access to these submenus, which allow you to
configure user preferences.
Regional menu
Items in the Regional menu allow you to select the your language, the time
zone, and the time and date format the terminal uses; or to reset these
terminal settings to their defaults.
Use the Regional menu to configure:
• Language preference
• Time format which allows you to configure the following:
— Time zone
— Enable or disable Daylight Saving Time
— Select the format used to display the time
— Select the format used to display the date
— Reset the time to the defaults
User menu
Use the User menu to:
• View your user name

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IP Phone 2001 menu systems
Carrier VoIP
Nortel IP Phone 2001 User Guide
NN10300-005 06.04 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
• View your login type
• Enable or disable auto login feature
• Change your password
Terminal menu
Use the Terminal menu to configure your:
• View your audio profile
• Adjust the contrast level of the display
• Performing a firmware upgrade
Call menu
The Call menu allows you to access these menus:
• Feature
•History
• Softkey
Softkey Status
Thisitem allowsyoutoviewtheCentrexfeaturescurrentlyassignedtothe soft
keys.
Inbox See Inbox (page 105).
Outbox To use this feature you must assign the Outbox to a Directory Number (DN)
key. See Outbox (page 106).
Directory To use this feature, you must assign the Directory to a DN key. After you
assign a DN key to the Directory, use the Directory menu to:
• Add an entry to the directory
• Edit a directory entry
• Delete an entry from the directory
• Make a call using the directory

Carrier VoIP
Nortel IP Phone 2001 User Guide
NN10300-005 06.04 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
Connecting the IP Phone 2001
components
Follow this procedure to connect the handset to the terminal, and to connect
the terminal to the LAN, and to a power source.
See IP Phone 2001 connectors (page 15), for the location of the connectors.
Procedure steps
Step Action
1Connect one end of the handset cord to the handset jack (identified
with a handset icon) on the underside of the terminal.
2Connect the other end of the handset cord the jack on the handset.
3Connect one end of the CAT-5 line cable to the LAN Ethernet port
(identified with a LAN icon), located on the underside of the terminal.
4Plug the other end of the CAT-5 line cable into the IP network.
5Contact your installation technician for the proper power option. The
IP Phone 2001 can be powered by an AC adapter, or over a LAN.
6Thread the cord around the strain relief, retaining hook and channel
provided for a secure power connection.
7Secure the terminal footstand to the base.
CAUTION
Risk of equipment damage
Do not plug the IP Phone 2001 into a regular telephone jack.
This causes severe damage to the terminal. Consult your
system administrator to ensure that you plug your telephone
into a 10/100BaseT Ethernet jack.

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Connecting the IP Phone 2001 components
Carrier VoIP
Nortel IP Phone 2001 User Guide
NN10300-005 06.04 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
--End--
Procedure job aid
This figure shows the location of the connectors on the back of the IP Phone
2001 terminal.
IP Phone 2001 connectors

Carrier VoIP
Nortel IP Phone 2001 User Guide
NN10300-005 06.04 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
Logging on
Follow this procedure to log on to an IP Phone 2001.
If the Centrex IP Client Manager (CICM) is set up as part of a group of CICMs,
you can choose which CICM to connect to. After you select a gateway, the
terminal directs itself to that CICM and the Username screen appears.
If a firmware upgrade for the IP Phone 2001 is available, the system prompts
you to upgrade when you log on. If the terminal is below the minimum level,
the only option available is Yes. You cannot log on until you perform the
upgrade. If the firmware level is between the minimum and maximum level set
by the administrator, Yes and No options appear on the soft keys.
To perform an upgrade, see Performing a firmware upgrade (page 65).
Procedure steps
Step Action
1If the Selective Gateway Login feature is configured on your system,
press the down navigation key to scroll through the list to select the
gateway.
2Whenthegateway youwantappears,pressOk,orstartentering your
user name.
If the Username Screen appears when you start to enter your user
name, the characters you already entered appear in the Username
field.
3If you make a mistake entering your user name, press Clear to clear
the field and re-enter your user name.
If your user name is too long for the display (longer than 15
characters), the digits scroll to the left and an ellipsis appears to the
left of the field.
4Press Ok.

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Logging on
Carrier VoIP
Nortel IP Phone 2001 User Guide
NN10300-005 06.04 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
The password screen appears.
5Enter your password. For security, the password characters are
displayed as asterisks (*).
6If you make an error, press Clear to clear the field, and then enter
your password.
7Press Ok.
You are logged on and the Menu screen appears.
--End--

Carrier VoIP
Nortel IP Phone 2001 User Guide
NN10300-005 06.04 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
Logging off
Follow this procedure to log off from the network.
Prerequisites
You must be logged on.
Procedure steps
Step Action
1From the main menu, select Log Off.
2Press Ok.
A confirmation screen appears.
3Press Yes.
You are logged off from the network.
--End--

Carrier VoIP
Nortel IP Phone 2001 User Guide
NN10300-005 06.04 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
Making calls
Follow these procedures to make calls.
Navigation •Making a call using off-hook dialing (page 20)
•Making a call using hands-free dialing (page 21)
•Make a call using predial (page 22)
•Editing a predialed number (page 23)

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Making calls
Carrier VoIP
Nortel IP Phone 2001 User Guide
NN10300-005 06.04 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
Making a call using off-hook dialing
Follow this procedure to make a call using off-hook dialing.
Prerequisites
You must be logged on.
Procedure steps
Step Action
1Pick up the handset.
You hear a dial tone.
2Use the dialpad to enter the number.
3When the call is answered, lift the handset and speak into the
mouthpiece.
--End--