Nortel Meridian M3902 User manual

Meridian Digital
Telephones
M3902
M3903
M3904
Quick Reference Guide
Nortel Knowledge Network
Enterprise Voice Solutions Customer Documentation

1
M3902, M3903, and M3904 Meridian Digital Telephones
M3902, M3903, and M3904 Meridian Digital
Telephones
There are five models in the M3900 Series Meridian Digital Telephone portfolio.
This document describes the M3902, M3903, and M3904 features and how to
use them. For user information on the M3901, refer to the M3900 Series
Meridian Digital Telephone User Guide. For information on the M3905, refer to
the M3905 Call Center Meridian Digital Telephone User Guide.
The M3902 has one Line Key and three Programmable Feature Keys
(self-labeled).
M3902 telephone
553-8624
Message Waiting Light/
Incoming Call Indicator
LCD display
Programmable
Feature Keys
(Self-labeled)
Navigation Keys
Handsfree Key
Volume Control Bar LED
LED
One Line
Options
Message
Transfer
Hold
Goodbye
Mute
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2
M3902, M3903, and M3904 Meridian Digital Telephones
The M3903 has two Programmable Line/Feature Keys (self-labeled) with two
features or lines configured on each key. The M3903 also has four Soft Keys
(self-labeled) with up to three features programmed on each key.
M3903 telephone
The M3904 has six Programmable Line/Feature Keys (self-labeled), with two
features or lines configured on each key. The M3904 also has four Soft Keys
(self-labeled) with up to three features programmed on each key.
M3904 telephone
553-8625
Mute
Message Waiting Light/
Incoming Call Indicator
LCD Display
Goodbye
Hold
Volume Control Bar
Programmable Soft
Keys (Self-labeled)
Navigation Keys
Options
Quit
Copy
Handsfree Key
LED
LED
Programmable Line/
Feature Keys
(Self-labeled)
Fixed Feature Keys
Headset
Message
Call Log
Applications
Shift
Message Waiting Light/
Incoming Call Indicator
LCD Display
Goodbye
Hold
Volume Control Bar
Fixed Feature Keys
Programmable
Soft Keys
(Self-labeled)
Navigation Keys
Options Quit
Copy
Handsfree Key
LED
Programmable Line/
Feature Keys
(Self labeled)
LED
Directory/Log
Message
Headset
Shift
Applications
Mute
553-8626
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3
Your Telephone Call Features
Your Telephone Call Features
Your M3900 Series Meridian Digital Telephone provides easy access to a wide
range of business features. Your system administrator assigns features to your
telephone and provides you with passwords and other codes as required.
This section describes the features available for your telephone and how to use
them.
Use Auto Dial
The Auto Dial feature allows the user to press one Feature Key (Auto Dial Key) to
dial a specific telephone number automatically. This feature must be enabled by
your network administrator.
To use Auto Dial:
1. Lift the handset.
2. Press the associated Auto Dial Key.
This automatically dials the number.
To display the Auto Dial number (M3903 and M3904):
1. Press the Display Key.
2. Press the configured Auto Dial Key.
The number appears on the display.
To store an Auto Dial number:
1. Press the Auto Dial Key, without lifting
the handset.
2. Dial the number to be stored on the
Auto Dial Key.
3. Press the Auto Dial Key again.
The number is stored on the key.
Note: To change the key label “AutoDial”, select C
CC
Ch
hh
ha
aa
an
nn
ng
gg
ge
ee
e f
ff
fe
ee
ea
aa
at
tt
tu
uu
ur
rr
re
ee
e k
kk
ke
ee
ey
yy
y l
ll
la
aa
ab
bb
be
ee
el
ll
lfrom the
Options List menu. Please see “Change a Feature Key label” on page 17 for detailed
instructions.
AutoDial
Display
AutoDial
AutoDial
AutoDial
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4
Your Telephone Call Features
Make a Call
To make a call from your telephone, use the following procedure:
1. Lift the handset.
or or
or
Press the Line (DN) Key.
or
or
Press the Handsfree Key.
Note: The Handsfree Key must be enabled
by the network administrator
or
/Press the Headset Key if you have a
headset connected to your telephone
(available on the M3903 and
M3904).
2. Dial the number.
Note: Whenever you see the message “Lift the handset.” in this guide, you may alterna-
tively press a free Line (DN) Key, the Handsfree Key, or Headset Key (if a headset is con-
nected). You receive a dial tone from each action.
2498
Headset
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5
Your Telephone Call Features
Make a call while on-hook
Leave the handset in the cradle while you dial a number.
To dial on-hook:
1. Press a Line (DN) Key.
2. Dial the number when you receive a
dial tone.
3. Lift the handset to speak when the
called party answers, or if you are on
handsfree, begin to speak.
If the called number is busy:
/
or
Press the Goodbye Key to release the
line.
or
Press the Ring Again Key.
Redial last number called
The Last Number Redial feature allows you to automatically redial the last number
you dialed. This feature must be enabled by your network administrator.
To use Last Number Redial:
1. Lift the handset.
or
2. Press a Line (DN) Key.
or
Press the Line (DN) Key twice.
The last number you dialed is
automatically redialed.
Note: On Meridian SL-100, press the Octothorpe Key twice.
2498
Goodbye
RingAgn
2498
2498
2498
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6
Your Telephone Call Features
Use Ring Again
Use the Ring Again feature when you dial a number and receive a busy tone or
no answer. The Ring Again feature lets you know when the person you dialed is
available or has used their telephone. The feature notifies you when to redial your
party. The Ring Again feature automatically redials the number.
To use Ring Again:
1. Dial a number and receive a busy tone
or no answer.
2. Press the Ring Again Key.
/
or
3. Press the Goodbye Key.
or
Replace the handset.
Note: When the number you want to reach
is available, or the person has re-used
their set, you hear the Ring Again tone.
4. Lift the handset.
5. Press the Ring Again Key.
To cancel Ring Again before
notification:
Press the Ring Again Key a second time.
RingAgn
Goodbye
RingAgn
RingAgn
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7
Your Telephone Call Features
Use Hot Line
The network administrator can program a Hot Line Key that allows you to dial a
specific number automatically. The network administrator can apply other features
to the Hot Line, such as Call Redirection, so that the Hot Line call is answered by a
person—not a mail box.
To use Hot Line:
Press the Hot Line Key. The Hot Line Key
automatically dials the number.
Note 1: If your main Line (DN) is a Hot Line, lift the handset. The Hot Line Key dials the
number automatically.
Note 2: On the Meridian SL-100, the Automatic Line (AUL) feature is the same as the Hot
Line feature.
Use Speed Call
The Speed Call feature allows you to automatically dial frequently called numbers
by entering a one, two, or three digit code. Contact your network administrator to
determine the capacity of your Speed Call list.
A telephone designated as a Speed Call Controller can program or edit the Speed
Call list. This feature must be enabled by your network administrator.
To store a Speed Call number:
1. Press the Speed Call Key.
The triangular icon flashes, which
indicates it is in programming mode.
2. Dial a one, two, or three digit code
and associated telephone number
when the phone prompts.
Note: Dial the access code (if required),
internal, external, or long-distance
telephone number.
3. Press the Speed Call Key again to save
the code and number. The flashing
icon turns off.
HotLine
SpcCtlr
SpcCtlr
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8
Your Telephone Call Features
To make a Speed Call:
1. Lift the handset.
2. Press the Speed Call Key.
3. Dial the Speed Call code assigned to
the telephone number.
SpcCtlr
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9
Receive a call
Receive a call
When you receive an incoming call, your telephone rings and the LCD indicator
flashes.
To answer a call:
or
or
Lift the handset.
or
Press the Handsfree Button located on
the left side of the handset.
or
Press the flashing Line (DN) Key when
using a headset.
Place a call on Hold
Use the Hold feature when you are on the line with one party and a second call
comes in on a second line. You can answer the second call and retain the original
call by putting it on hold.
To place a call on hold:
/Press the Hold Key. The LCD indicator
flashes beside the Line (DN) on hold.
Note 1: If Automatic Hold is enabled, the active call is automatically put on hold when you
answer the second call. On the Meridian SL-100, Automatic Hold is the default.
Note 2: The caller hears music, if music is configured on your system.
To retrieve a call on hold:
Press the Line (DN) Key beside the flashing
LCD indicator.
2498
Hold
2498
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10
Receive a call
Transfer a call
Use the Transfer feature to direct a call to a third party.
or
1. Press the Transfer Soft Key (for the
M3903 and M3904). The other party
is on hold and you receive a dial tone.
The LCD indicator lights steadily.
or
/Press the Transfer Fixed Key if using
the M3902.
2. Dial the number where you want to
transfer the call.
or
3. Press the Transfer Soft Key (for the
M3903 and M3904) again, when you
hear the ring, or after you talk to the
person at the transfer number.
or
/Press the Transfer Fixed Key if you are
using the M3902.
The LCD indicator goes from steady on
to off.
4. Press the Line (DN) Key next to the LCD
indicator, to reconnect to the original
call (if the person you called is not
available).
The LCD indicator goes from a flash to a
steady on indicator.
Note: On the Meridian SL-100, press the Transfer Key, dial the number, and hang up. If
you press the Transfer Key a second time, you get a three-way conference.
Trans
Transfer
Trans
Transfer
2498
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11
Handle multiple calls
Handle multiple calls
Use CallWaiting
The Call Waiting feature allows you to put your current call on hold while you
answer an incoming call. This feature must be enabled by your network
administrator.
To answer an incoming call while on
another call:
/1. Press the Hold Key when you hear the
tone. The Call Waiting status icon
appears in the display.
2. Press the Call Wait Key (CWait for
M3902) to answer the call.
To return to your first telephone call:
/
or
1. Press the Hold Key, if you want to put
the second call on hold.
or
/Press the Goodbye Key to end the
second call.
2. Press the Line (DN) Key associated
with the first call.
Forward a call
The Call Forward feature allows you to direct your calls to ring at another Line
(DN). If the telephone begins to ring, you cannot forward an incoming call in
progress.
Note: If you have an M3902, there is a fixed Forward Key, located on the right side of your
telephone with an LED indicator. The procedure is the same for the M3902, except you use
the fixed Forward Key.
Hold
CallWait
Hold
Goodbye
2498
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12
Handle multiple calls
To forward all your calls:
1. Press the Forward Key.
2. Dial the number to which you want to
forward your calls.
3. Press the Forward Key again.
To change a previous Call Forward
number:
1. Press the Forward Key.
2. Dial the new forward number.
3. Press the Forward Key.
To cancel Call Forward:
Press the Forward Key.
To reinstate Call Forward to the same
number:
Press the Forward Key twice.
Forward
Forward
Forward
Forward
Forward
Forward Forward
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13
Additional call features
Additional call features
Use Call Pickup
The Call Pickup feature allows you to pick up a call from any telephone in the
same Pickup Group or another Pickup Group. This feature must be enabled by
your network administrator.
To answer a call in your own Call
Pickup Group:
1. Lift the handset.
2. Press the Pickup Key.
To answer an incoming call in
another Call Pickup Group:
1. Lift the handset.
2. Press the GrpPickup Key.
3. Dial the Pickup Group number of the
telephone that is ringing.
Note 1: The network administrator assigns the Pickup Group code.
Note 2: This feature is not applicable on the Meridian SL-100 system.
To answer a call at a specific
extension number within your Pickup
Group:
1. Lift the handset.
2. Press the DNPickup Key.
Note 1: The Meridian SL-100 uses the Directed Call Pickup Feature Access Code (FAC).
Note 2: If the pickup DN is invalid, you receive an overflow burst tone, and the screen
displays Release and try again. Press the Goodbye Key.
Pickup
GrpPickup
DNPickup
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14
Additional call features
Set up a Conference call
You can set up a conference call for three (or six) people (including yourself).
Contact your telephone network administrator to determine the maximum number
of people your system allows on a conference call, and how to enable this feature.
To set up a conference call:
1. Press the Conference Key while you
are on a call. The other party is on
hold and you receive a dial tone.
2. Dial the number of the person you
want to add to the conference.
3. Press the Conference Key when the
person answers. Everyone is able to
join the conversation.
If the person you attempt to add to
the conference is unavailable:
/1. Press the Goodbye Key.
2. Press the Line (DN) Key with the
flashing icon to return to your original
call.
Join a call
To connect a call on hold (on a
different line) to your current call:
1. Press the Conference Key.
2. Press the Key that has the caller you
want to connect to your current call.
3. Press the Conference Key again.
The person on hold joins your
conversation.
Conf
Conf
Goodbye
2498
Conf
2498
Conf
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15
Additional call features
Activate Group Listening
The Group Listening feature allows others to listen to a call through the speaker
while you are speaking through the handset. Group Listening must be enabled by
your network administrator. Please refer to “Control Group Listening” on page 28
for instructions on activating the Group listening option in the Options List.
To engage Group Listening while on
a call:
Press the Handsfree Key. Everyone hears
the caller over the speaker, but the caller
only hears what is picked up by the
handset.
Note: You must tell the caller that others are listening to the conversation, because the
Group Listening feature does not alert them that the conversation is being monitored.
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16
Options List
Options List
The Options List allows you to customize certain characteristics of your phone.
Screen prompts take you step-by-step through procedures and keep you informed
on the status of the following settings: Language, Change feature key label,
Screen contrast, Volume adjustment, Ring type, Call log options, Live dial pad,
Preferred name match, Area code set-up, Call timer enable, Date/time format,
Key click enable, Headset port on call, Headset port external alerter and recorder
interface, Call indicator light, On hook default path, and Display diagnostics.
To change any option’s setting:
/1. Press the Options Key.
2. Use the Navigation Keys to move up
or down through the options list.
3. Press the Select Key when the desired
option is highlighted.
4. Change the option’s settings. Refer to
the following pages for details. The
display also provides you with
information to adjust your selection.
5. Press the Done Key to save your
changes.
6. Press the Quit Key to exit.
Note: If you press the Quit Key before you press the Done Key, you exit the Options List
without saving your changes.
Options
Select
Done
Quit
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17
Options List
Select a language
The display is available in multiple languages. After you select Language. . . from
the Options List menu,
1. Use the Navigation Keys to
highlight the desired language
(e.g., German).
2. Press the Select Key.
Press the Done Key to save changes. Press the Quit Key to exit.
Change a Feature Key label
You can change the name on the Programmable Line/Feature Keys (self-labeled).
These keys are located on both sides of the top portion of the display area.
To change a Feature Key label:
1. Use the down Navigation Key to
highlight Change feature key label.
2. Press the Select Key.
This action takes you to the Feature
Key menu and highlights Change
feature key label.
3. Press the Select Key again.
The prompt asks you to select the key
you want to change.
4. Press the Programmable Line/Feature
Key whose label you want to change,
(e.g., AutoDial).
Deutsch
Select
Change feature key label
Select
Select
AutoDial
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18
Options List
5. Press the Dial Pad Key that is printed
with the first letter in your new label.
Press the key until the correct character
appears.
6. Use the Case Key to change the case
of the letter, as needed.
7. Press the right Navigation Key once to
move the cursor (so you can enter the
next letter) when the desired letter
appears.
8. Repeat steps 4, 5, and 6 until you
have changed the entire label.
Press the Done Key to save changes. Press the Quit Key to exit.
Note: For a detailed example of using the dial pad to enter text into your M3903 or
M3904, please see “Add a Personal Directory entry” on page 35.
To restore one key label:
1. From the Feature Key menu, use the
down Navigation Key to highlight
Restore one key label.
2. Press the Select Key.
3. Press the Programmable Line/Feature
Key (self-labeled) that you want to
restore to the original label (e.g.,
Purchasing).
Press the Done Key to return to the Options List menu. Press the Quit Key to exit.
Note: You cannot change the label on the primary DN. You can press the Shift Key, if the
label you want to change is on the second layer of the Programmable
Line/Feature Keys (self-labeled).
Case
Restore one key label
Select
Purchasing
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