Nortel i2004 User manual

Meridian 1 and Succession Communication Server for Enterprise 1000
i2004 Internet Telephone User Guide

2
Revision History
November 2002 Standard 2.00. This document is up-issued to support Meridian 1
Release 25.40 and Succession Communication Server for
Enterprise 1000, Release 2.0.
June 2001 Standard 1.00.

3
Contents
i2004 Internet Telephone 6
i2004 Internet Telephone features ........................................................... 6
Telephone Controls 7
i2004 Internet Telephone display 11
Install your i2004 Internet Telephone 12
Your i2004 Telephone Option Menu 14
Adjust volume ..................................................................................... 15
Adjust Screen contrast.......................................................................... 17
Select a language................................................................................ 18
Select Date/Time format....................................................................... 18
Display diagnostics.............................................................................. 19
Local Dialpad Tone.............................................................................. 19
Choose Ring type ................................................................................ 20
Enable Call timer................................................................................. 20
Enable OnHook Default Path ................................................................ 21
Change Feature Key Label.................................................................... 21
Set Information.................................................................................... 23
Call features 24
Make a call 25
Make a call while on-hook ................................................................... 25
Make a call while off-hook ................................................................... 25
Use Handsfree calling .......................................................................... 26
Use the Corporate Directory ................................................................. 27
Use Predial ......................................................................................... 29
Use Auto Dial...................................................................................... 30
Activate Ring Again............................................................................. 31
Redial last number called ..................................................................... 32
Use Speed Call.................................................................................... 32
Make a System Speed Call................................................................... 33
Use Hot Line........................................................................................ 33

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Contents
Make an Intercom call.......................................................................... 34
Answer a call 35
While on an active call 36
Place a call on hold ............................................................................. 36
Transfer a call ..................................................................................... 36
Use Timed Reminder Recall................................................................... 37
Use Attendant Recall ............................................................................ 38
Use Call Park....................................................................................... 38
Record a Calling Party Number ............................................................ 40
Display incoming calls.......................................................................... 40
Trace a Malicious call .......................................................................... 41
Incoming calls 42
Activate Automatic Answerback............................................................ 42
Activate Call Pickup ............................................................................. 42
Use Call Waiting ................................................................................. 43
While you are away from your desk 45
Use Call Forward................................................................................. 45
Use Internal Call Forward..................................................................... 46
Use Remote Call Forward ..................................................................... 47
Secure your telephone.......................................................................... 48
Talk with more than one person 50
Use the Call Join feature....................................................................... 50
Set up a Conference call....................................................................... 50
Use the Conferee selectable display and disconnect feature..................... 51
Use Group Call ................................................................................... 52
Work without interruption 54
Activate Make Set Busy ........................................................................ 54

5
Contents
Additional Call Features 55
Auto Dial Transfer Feature.................................................................... 55
Use the Buzz signal ............................................................................. 55
Use Call Page Connect to make an announcement ................................. 56
Use Centrex/Exchange Switchhook Flash .............................................. 56
Charge a call or Charge a Forced call .................................................. 57
Use Enhanced Override Feature ........................................................... 59
Use Forced Camp-on feature................................................................ 59
Override a busy signal......................................................................... 60
Use Privacy Release ............................................................................. 61
Use Radio Page................................................................................... 61
Use Voice Call..................................................................................... 63
Additional Features 64
Virtual Office ...................................................................................... 64
Succession Branch Office ..................................................................... 69
Hospitality features 71
Set Automatic Wake-Up....................................................................... 71
Activate Message Registration .............................................................. 73
Use Maid Identification ........................................................................ 74
Display Room Status ............................................................................ 75
Flexible Feature Codes (FFCs) 77
Terms you should know 78

6
i2004 Internet Telephone
i2004 Internet Telephone
This document describes i2004 features and how to use the i2004 Internet Telephone.
The i2004 Internet Telephone brings voice and data to the desktop by connecting
directly to a LAN through an Ethernet connection.
Note 1: Not all features are available on all telephones. Consult your network
administrator to verify which features are available for your use.
Note 2: In this guide, Programmable Line (DN)/Feature Keys (self-labeled) display
beside the label. Soft Feature (self-labeled) keys display directly below the label.
i2004 Internet Telephone features
The i2004 Internet Telephone supports the following features:
• Twelve programmable feature keys: six (physical) Programmable Line
(DN)/ Feature Keys (self-labeled) and six lines/features accessed by pressing the
shift key
• Four Soft Keys (self-labeled) providing access to ten features
• Large multi-field LCD display
• Shared LAN access with a PC through an 3-Port integrated switch.
• Wideband-compatible speakerphone
• Headset jack with On/Off key
• Volume control bar for adjusting ringer, speaker, handset, and headset
• Six specialized fixed keys:
—Quit
—Directory
— Inbox (Message)
—Shift
— Services
— Expand to PC
• Call processing fixed keys:
—Hold
— Goodbye
— Handsfree
—Mute
• Automatic IP address
• Hearing-aid compatibility

7
Telephone Controls
Telephone Controls
Use the Volume Control to adjust the
volume of the Handset, Headset, Speaker,
Ringer, and Handsfree features. Press the
right side of the rocker bar to increase
volume, the left side to decrease volume.
Use the Goodbye key to terminate an active
call.
Press the Headset key to answer a call using
the headset or to switch a call from the
handset or Handsfree to the headset.
A steady LCD light beside a Line (DN) key
indicates the feature or line is active. A
flashing LCD indicates the line is on hold or
the feature is being programmed.
Mute
LCD Indicator
Goodbye
Hold
LED
Headset
Directory
Quit Inbox (Message)
Message Waiting Light/
Incoming Call Indicator
Soft Keys
(Self Labeled)
Fixed Feature Keys
Expand to PC
Copy
Services
Navigation Keys
Shift
Programmable Line (DN)/
Feature Keys (self-labeled)
LED
Handsfree Key
Volume
Control Bar
553-i2004
2498

8
Telephone Controls
Press the Hold key to put an active call on
hold. Press the Line (DN) key beside the
flashing to return to the caller on hold.
Press the Speaker key to activate handsfree.
The speaker LED lights to indicate when
handsfree is active.
The Expand to PC key is a fixed key that is
reserved for future development.
Press the Inbox (Message) key to access
your voice mailbox.
Note: On the 3900 telephone series, the
Messages key corresponds to the Inbox
(Message) key.
Press the Shift key to toggle between two
feature key pages and access an additional
six lines/features.
Press the Directory key to access Directory
services.
Press the Mute key to listen to the receiving
party without transmitting. Press the Mute
key again to return to a two way
conversation. The Mute key applies to
Handsfree, Handset, and Headset
microphones. The Mute LED flashes when
the Mute option is in use.
Use the Navigation keys to scroll through
menus and lists in the display area.
Press the Quit key to end an active
application. Pressing the Quit key does not
affect the status of the calls currently on your
telephone.

9
Telephone Controls
Press the Services key to access the
following items:
• Telephone Option:
- Volume Adjustment
- Contrast Adjustment
- Language
- Date/Time Format
- Display diagnostics
- Local Dialpad Tone
- Ring type
- Call timer
- OnHook Default Path
- Change Feature key Label
- Set Information
• Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)
• Test Local Mode and Resume Local
Mode (if Branch Office is configured)
The Primary Directory Number (DN) key
are the Line/Feature keys located at the sides
of the upper display area. When you pick up
the handset, the line associated with this key
can support a call.
Note: Although you can have additional DN
keys assigned to your telephone, there is
only one Primary DN.
Press the More.. key to access the next layer
of Soft Keys (self-labeled) keys.
Programmable Line (DN)/Feature Keys
(self-labeled) are configured for various
features on the telephones.
Soft Keys (self-labeled) are located below
the display area. The LCD label above the
key changes, based on the active feature.
Note: A triangle before a key label indicates
that the key is active.
2498
More..
CallWait
FWD
FWD

10
Telephone Controls

11
i2004 Internet Telephone display
i2004 Internet Telephone display
This section summarizes the display features of the i2004 Internet Telephone. The
Idle display is shown in the figure below.
The i2004 telephone has three display areas:
•The upper display area is used for line and feature key status.
•The middle display area contains a single line information display
for items such as party and set information.
•The lower display area provides feature key labels.
Supervisor
Activity
MakeSetBusy
Not Ready
2637 In-Calls
Programmable
Line (DN)/
Feature Keys
(Self-labeled)
Information display
Date/time display
Call party info
Feature Status info
Options info
Directories info
Nortel Networks
an 31 5:54pm
Trans Conf Forward More...
Soft Keys
(Self-labeled)
Navigation Keys
553-9541

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Install your i2004 Internet Telephone
Install your i2004 Internet Telephone
Connect the i2004 telephone components
The i2004 can connect directly to a network or share access to a
LAN with a PC. Two ports, the Network Ethernet and the PC
Ethernet, are located on the back of the telephone and enable
connections to a LAN and a PC. Two CAT-5 cable lines are
required when sharing a LAN with a PC.
1. Connect one end of the handset cord to the handset jack
(identified with a handset icon) on the back of the telephone
and the other end to the jack on the handset.
2. Choose one of the following connections:
a. For a telephone not sharing a LAN access with a PC,
connect one end of the CAT-5 line cable to the LAN
ethernet port located on the back of the telephone
(identified with a LAN icon). The other end of the
CAT-5 line cable plugs into the IP network..
b. For a telephone sharing a LAN access with a PC,
connect one end of the CAT-5 line cable to the LAN
ethernet port located on the back of the telephone
(identified with a LAN icon) and the other end to the IP
network. Insert a second CAT-5 line cable into the PC
ethernet port located on the back of the telephone
(identified with a PC icon) and the other end into the
computer's Ethernet port.
3. Contact your installation technician for the proper power
option. This telephone can be powered by an AC adapter or
over a LAN.
4. Thread the cord around the strain relief, retaining hook, and
channel provided for a secure power connection.
CAUTION
Damage to Equipment
Do not plug the i2004 Internet telephone into
an ISDN connection. This results in severe
damage to the i2004 telephone. Consult your
system administrator to ensure that you plug
your set into a 10/100BaseT Ethernet jack.

13
Install your i2004 Internet Telephone
5. Secure the telephone footstand to the telephone base. Use
the angle grip on the top back of the telephone to change
position.
Rear view of i2004 Internet Telephone

14
Your i2004 Telephone Option Menu
Your i2004 Telephone Option Menu
The i2004 Internet Telephone Services menu lists the following menus:
•The Telephone Option menu enables you or your Network
Administrator to configure telephone preferences.
•The Virtual Office Login and Test Local Mode (for Branch Office)
menus are listed when an i2004 Internet Telephone class of service
is set for Virtual Office and Branch Office.
The Telephone Option menu offers the following options:
Note: The ellipses (...) appearing after the an option item indicate there is a sublist.
To use the Telephone Option Menu:
1. Press the Services key.
2. Using the Navigation keys to move up
and down through the Services Menu,
highlight Telephone Option.
3. Press the Select key.
4. Use the Navigation keys to scroll
through the list of options that can be
customized.
5. Highlight a feature to adjust (for
example, Language).
Contrast adjustment
Volume adjustment...
Language...
Local Dialpad Tone
Change Feature key label
Ring type...
Date/Time format...
Display diagnostics
OnHook Default Path Set Information
Call Timer
Telephone Option
S
e
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ect
Language...

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Your i2004 Telephone Option Menu
6. Press the Select key. The display
provides information required to adjust
your selection.
or
7. Choose one of the following:
a. Press the Select key to save changes
and return to the Telephone Option
menu.
b. Press the Quit key to keep existing
settings.
Adjust volume
After selecting Volume adjustment... from the Telephone Option menu, choose
Ringer, Handset, or Handsfree for volume adjustment.
To adjust Ringer volume:
1. Select Ringer from the Volume menu.
or
2. Press Lower to decrease volume,
Higher to increase volume.
3. Choose one of the following:
a. Press the Select key to save the
volume level and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.
S
e
l
ect
S
e
l
ect
Q
u
i
t
Ringer
Lower
Higher

16
Your i2004 Telephone Option Menu
To adjust Handset listen volume:
1. Select Handset listen from the Volume
menu.
or
2. Press Lower to decrease volume,
Higher to increase volume.
3. Choose one of the following:
a. Press the Select key to save the
volume level and return to the
Telephone Option menu.
b. Press the Quit key to keep the
existing settings.
To adjust the Handsfree listen
volume:
1. Select Handsfree listen from the
Volume menu.
or
2. Press Lower to decrease volume,
Higher to increase volume.
3. Choose one of the following:
a. Press the Select key to save the
volume level and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.
To adjust the Headset listen volume:
1. Select Headset listen from the
Volume menu.
or
2. Press Lower to decrease volume,
Higher to increase volume.
3. Choose one of the following:
a. Press the Select key to save the
volume level and return to the
Telephone Option menu.
Handset listen
Lower
Higher
Handsfree listen
Lower
Higher
Headset listen
Lower
Higher

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Your i2004 Telephone Option Menu
b. Press the Quit key to keep existing
settings.
To adjust the Buzzer volume:
1. Select Buzzer from the Volume menu.
or
2. Press Lower to decrease volume,
Higher to increase volume.
3. Choose one of the following:
a. Press the Select key to save the
volume level and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.
Adjust Screen contrast
The Screen contrast option enables adjustments to the telephone’s display contrast.
After selecting Contrast Adjustment from the Telephone Option menu:
or
1. From the Contrast screen, press Lower
to decrease display contrast level,
Higher to increase display contrast
level.
2. Choose one of the following:
a. Press the Select key to save the
contrast level and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.
Buzzer
Lower
Higher
Lower
Higher

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Your i2004 Telephone Option Menu
Select a language
The display is available in multiple languages. After selecting Language... from the
Telephone Option menu:
1. Using the Navigation keys, highlight
the desired language (for example,
German [Deutsche]).
2. Choose one of the following:
a. Press the Select key to save the
language and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.
Select Date/Time format
There are several Date/Time formats. Formats are based on the 12-hour and the
24-hour clock. After selecting Date/Time format... from the Telephone Option
menu:
1. Using the Navigation keys, highlight
the desired format. Sample formats
appear on the upper right side of the
display area.
2. Choose one of the following:
a. Press the Select key to save the
format and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.
Deutsche
S
e
l
ect
S
e
l
ect

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Your i2004 Telephone Option Menu
Display diagnostics
The Display diagnostics option tests the telephone’s display screen and indicator
lights. After selecting Display Diagnostics from the Telephone Option menu:
1. Using the Navigation keys, scroll
through the list to view display
capabilities.
2. Press the Quit key to return to the
Telephone Option menu.
Local Dialpad Tone
The Local Dialpad Tone option enables a pressed telephone dial key to produce
Dual Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound. After
selecting Local Dialpad Tone from the Telephone Option menu:
1. Using the Navigation keys, highlight
one of the following dial pad ring tones:
a. None to disable all tones.
b. Short Click to enable a single tone
for all keys.
c. DTMF to turn on a separate DTMF
tone for each key.
2. Choose one of the following:
a. Press the Select key to save the tone
selection and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.
S
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20
Your i2004 Telephone Option Menu
Choose Ring type
The Ring type option sets the telephone’s ring tone. After selecting Ring Type... from
the Telephone Option menu:
1. Using the Navigation keys, highlight
one of the ring types.
2. Press the Play key to sample the ring
tone.
3. Choose one of the following:
a. Press the Select key to save the ring
type and return to the Telephone
Option menu.
b. Press the Quit key to keep existing
settings.
Enable Call timer
The Call timer measures how long you are on each call. After you select Call timer
enable from the Telephone Option menu:
or
1. From the Call timer screen, choose one
of the following:
a. To turn on the Call timer, press the
On key.
b. To turn off the Call timer, press the
Off key.
2. Choose one of the following:
a. Press the Select key to save the
changes and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.
Ring type 3
Play
S
e
l
ect
On
Off