Nortel 1230 User manual

Nortel Communication Server 1000
IP Phone 1230
User Guide
Title page

Revision History
3
Revision History
March 2008
Standard 01.06. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5 and to contain updates to the
images.
January 2008
Standard 01.05. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5 and to contain updates to the
document.
December 2007
Standard 01.04. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5 and to contain updates to the
document.
December 2007
Standard 01.03. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5 and to contain description of
the Copy key.
December 2007
Standard 01.02. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5 and to reflect changes to the
images.
December 2007
Standard 01.01. This document is issued to support Nortel
Communication Server 1000 Release 5.5.

Revision History
4

Contents
5
Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Regulatory and safety information . . . . . . . . . . . . . . . . . . . 14
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using your IP Phone 1230 . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
IP Phone 1230 controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
IP Phone 1230 display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 32
Installing your IP Phone 1230 . . . . . . . . . . . . . . . . . . . . . . . 33
Attaching the foot stand (optional) . . . . . . . . . . . . . . . . . . . . . 35
Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Connecting the headset (optional) . . . . . . . . . . . . . . . . . . . . . 36
Connecting the power (optional) . . . . . . . . . . . . . . . . . . . . . . . 36
Connecting the LAN Ethernet cable . . . . . . . . . . . . . . . . . . . . 37
Connecting the PC Ethernet cable . . . . . . . . . . . . . . . . . . . . . 37
Wall-mounting the IP Phone (optional) . . . . . . . . . . . . . . . . . . 38
Customizing your IP Phone 1230—basic features . . . . . . 39
Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Adjusting Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 43
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Contents
6
Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 45
Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 45
Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . . . 46
Viewing IP Phone information . . . . . . . . . . . . . . . . . . . . . . . . 47
Performing Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Configuring Call Log Options . . . . . . . . . . . . . . . . . . . . . . . . . 49
Configuring the Callers List log . . . . . . . . . . . . . . . . . . . . 49
Configuring New Call Indication . . . . . . . . . . . . . . . . . . . . 50
Configuring Preferred Name Match . . . . . . . . . . . . . . . . . 51
Configuring the Area Codes . . . . . . . . . . . . . . . . . . . . . . . 52
Selecting a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . . . . . 56
Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . . . . . 57
Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Configuring the name display format . . . . . . . . . . . . . . . . . . . 59
Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Customizing your IP Phone 1230—advanced features . . . 62
Managing your Station Control Password . . . . . . . . . . . . . . . 63
Assigning an SCPW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Turning Password Protection on or off . . . . . . . . . . . . . . . 64
Configuring an Electronic Lock on your IP Phone . . . . . . . . . 65
Locking your IP Phone 1230 . . . . . . . . . . . . . . . . . . . . . . 66
Unlocking your IP Phone 1230 . . . . . . . . . . . . . . . . . . . . . . . . 67
Customizing the Personal Directory . . . . . . . . . . . . . . . . . . . . 68
Adding an entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Editing an entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Deleting an entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Copying an entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Searching for an entry . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Configuring the Local tools menu . . . . . . . . . . . . . . . . . . . . . . 72

Contents
7
1. Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
2. Local Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
3. Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 77
4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Your system administrator can use the lock menu tool to pro-
tect the Local Tools menu items from accidental or unwanted
changes. This tool is for administrator use only. . . . . . . . 77
Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Logging on to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 79
Using Virtual Office on your remote IP Phone . . . . . . . . . 80
Using Virtual Office on your office IP Phone . . . . . . . . . . 81
Operating your IP Phone 1230 . . . . . . . . . . . . . . . . . . . . . . 83
Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Using the telephone dialpad . . . . . . . . . . . . . . . . . . . . . . . 83
Using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Using Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Using the Corporate Directory . . . . . . . . . . . . . . . . . . . . . 94
Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . 95
Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . 100
Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . 102
Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Using Intercom Calling . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Contents
8
Managing Calls while not on a call . . . . . . . . . . . . . . . . . . . . 104
Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . 104
Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Managing calls during a call . . . . . . . . . . . . . . . . . . . . . . . . . 107
Using Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . 110
Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Recording a Calling Party (Caller) Number . . . . . . . . . . 114
Displaying call details . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Managing Calls while away from your desk . . . . . . . . . . . . . 115
Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . 116
Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . 118
Managing multiparty calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Using Call Join . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Setting up a Conference Call . . . . . . . . . . . . . . . . . . . . . 121
Using Conferee Selectable Display . . . . . . . . . . . . . . . . 122
Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . 126
Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Hotel Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . 127
Activating Message Registration . . . . . . . . . . . . . . . . . . 129
Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . 131
Using Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Paging Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Using Call Page Connect to make an announcement . . 135
Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Contents
9
Call Override Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . 139
Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . 139
Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . 141
Using Centrex Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Using Centrex or Exchange Line Switchhook Flash . . . 142
Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . 142
Miscellaneous Call Features . . . . . . . . . . . . . . . . . . . . . . . . 143
Tracing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Charging a call or charging a forced call . . . . . . . . . . . . 144
Using the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Using External Server Applications . . . . . . . . . . . . . . . . 149
Troubleshooting Your IP Phone 1230 . . . . . . . . . . . . . . . . 150
Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Flexible Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
IP Phone 1200 Expansion Module . . . . . . . . . . . . . . . . . . 155
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Expansion Module keys and descriptions . . . . . . . . . . . . . . 156
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Contents
10

Welcome
11
Welcome
Your Nortel IP Phone 1230 brings voice and data to your desktop.
IP Phone 1230 can directly connect to a Local Area Network (LAN)
through an Ethernet connection.
This guide contains the following topics:
•‘Using your IP Phone 1230” on page 25
•‘Installing your IP Phone 1230” on page 33
•‘Customizing your IP Phone 1230—basic features” on page 39
•‘Customizing your IP Phone 1230—advanced features” on page 62
•‘Operating your IP Phone 1230” on page 83
•‘Troubleshooting Your IP Phone 1230” on page 150
•‘IP Phone 1200 Expansion Module” on page 155
In this guide, self-labeled line or programmable feature key labels appear
beside the keys, and context-sensitive soft key labels appear directly
above the keys.
Figure 1: Programmable feature keys and context-sensitive soft keys on
page 11 shows the key labels.
Figure 1: Programmable feature keys and context-sensitive
soft keys

Welcome
12
Feature overview
Your IP Phone 1230 supports the following features:
• four soft keys
• six specialized fixed keys
-Quit
- Directory
- Message (Inbox)
- Redial
- Services
- Conference
• six fixed call-processing keys
-Mute
- Handsfree
- Goodbye
- Applications
- Headset
-Hold
• wall-mountable
• LCD display screen
• high-quality speaker phone
• volume control keys to adjust the ringer, speaker, handset, and
headset volume
• hearing aid compatibility
• Second Page Functionality to access a second page of features
using the left and right keys
• 20 programmable feature keys:
- ten keys for user-defined feature key labels
- ten lines/features you can access through Second Page
Functionality
• headset jack
• handset jack
• 10/100 Ethernet ports
- one Ethernet port for LAN connection
- one Ethernet port for optional PC connection

Welcome
13
• Power over Ethernet (PoE) or power through a supported AC adapter
• support to Network Diagnostic Utility
• Accessory Expansion Module (AEM) port to connect the Expansion
Module
The following figure shows a sample IP Phone 1230.
Figure 2: IP Phone 1230

Regulatory and safety information
14
Regulatory and safety
information
This equipment has been tested and complies with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits provide
reasonable protection against harmful interference in a residential
installation.
This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used according to the instructions, can cause
harmful interference to radio communications. However, there is no
guarantee that interference cannot occur in a particular installation. If this
equipment causes harmful interference to radio or television reception,
which you can determine by turning the equipment off and on, you are
encouraged to try to correct the interference by performing one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the distance between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced technician for help.
This Class B digital apparatus complies with Canadian ICES-003. Cet
appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.
Warnings
• This is a Class B product. In a domestic environment this product can
cause radio interference; in which case, you must take adequate
measures.
• Operation is subject to the following two conditions: (1) this device
cannot cause interference, and (2) this device must accept
interference, including interference that can cause undesired
operation of the device.

Regulatory and safety information
15
Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General
requirements
The following table shows the EMC compliance for various jurisdictions
Table 1: EMC compliance for various jurisdictions
Jurisdiction Standard Description
United States UL 60950-1 ITE equipment - Safety - Part 1:
General requirements
Canada CSA 60950-1-03 ITE equipment - Safety - Part 1:
General requirements
European
Community EN 60950-1 +A11 ITE equipment - Safety - Part 1: General requirements
Australia/New
Zealand AS/NZS 60950.1:2003 Safety of Information Technology Equipment
Jurisdiction Standard Description
United States FCC CFR 47 Part
15 Class B Emissions: FCC Rules for Radio Frequency Devices
Canada ICES-003 Class B Emissions: Interference-
Causing Equipment Standard:
Digital Apparatus

Regulatory and safety information
16
Table 2 on page 17 shows the Safety compliance for various jurisdictions.
Australia/New
Zealand CISPR 22 Class B Emissions: Information technology equipment - Radio
disturbance
European
Community EN 55022 Class B Emissions: Information technology equipment - Radio
disturbance
EN 55024 Information technology equipment -
Immunity characteristics
Limits and methods of
measurement
EN 61000-3-2 Limits for harmonic current
emissions (equipment input current
<= 16 A per phase)
EN 61000-3-3 Limitation of voltage fluctuations
and flicker in low-voltage supply
systems for equipment with rated
current <= 16 A
Japan VCCI Regulations for voluntary control
measures.
Jurisdiction Standard Description

Regulatory and safety information
17
Table 2: Safety compliance for various jurisdictions
Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1:
General requirements.
Other
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68
This equipment complies with the CE Marking requirements.
Australia: AS/ACIF S004:Voice Frequency Performance Requirements
for Customer Equipment
EU Countries: This device complies with the essential requirements and
other relevant provisions of Directive 1999/5/EC. You can obtain a copy
of the Declaration from www.nortel.com/corporate/community/
environment/life_cycle/declarations.html or Nortel Networks GmbH
Jurisdiction Standard Description
United States UL 60950-1 Safety of Information Technology
Equipment
Canada CSA 60950-1-03 Safety of Information Technology
Equipment
European
Community EN 60950-1 ITE equipment - Safety - Part 1: General requirements
Australia/New
Zealand AS/NZS 60950.1:2003 Safety of Information Technology Equipment

Regulatory and safety information
18
address: Ingolstaedter Strasse 14-18, 80807 Munich GermanyTable 3
lists EMC compliance for various jurisdictions
Note: This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own
expense.
The user should not make changes or modifications not expressly
approved by Nortel Networks. Any such changes could void the
user’s authority to operate the equipment
Table 3: EMC compliance
Jurisdictio
n Standard Description
United
States FCC CFR 47 Part 15 Class A Emissions: FCC Rules for Radio Frequency Devices (see Notes 1 and 2)
Canada ICES-003 Class A Emissions: Interference-Causing
Equipment Standard: Digital Apparatus
Australia/
New
Zealand
AS/NZS 3548
CISPR 22 Class A Emissions: Information technology equipment - Radio disturbance
European
Community EN 55022 Class A Emissions: Information technology equipment - Radio disturbance
EN 55024 Information technology equipment -
Immunity characteristics
Limits and methods of measurement
EN 61000-3-2 Limits for harmonic current emissions
(equipment input current <= 16 A per
phase)
EN61000-3-3 Limitation of voltage fluctuations and flicker
in low-voltage supply systems for
equipment with rated current <= 16 A

Regulatory and safety information
19
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.
Note: The user should not make changes or modifications not
expressly approved by Nortel Networks. Any such changes could
void the user’s authority to operate the equipment
This Class A digital apparatus complies with Canadian ICES-003. Cet
appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada
Warnings:
• This is a Class A product. In a domestic environment this product can
cause radio interference in which case the user must take adequate
measures.
• Operation is subject to the following two conditions: (1) this device
may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired
operation of the device."
• Privacy of communications may not be ensured when using this
telephone.
• Use the following procedure to prevent radio interference to the
licensed service, this device must be operated indoors only and
should be kept away from windows to provide maximum shielding.
Table 4: Safety standards
Jurisdiction Standard Description
United States UL 60950-1 ITE equipment - Safety - Part 1:
General requirements
Canada CSA 60950-1-03 ITE equipment - Safety - Part 1:
General requirements
European
Community EN 60950-1 +A11 ITE equipment - Safety - Part 1: General requirements
Australia/New
Zealand AS/NZS 60950.1:2003 Safety of Information Technology Equipment

Regulatory and safety information
20
Other
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68
This equipment complies with the CE Marking requirements.
EU Countries: This device complies with the essential requirements and
other relevant provisions of Directive 1999/5/EC. A copy of the
Declaration may be obtained from Nortel Networks GmbH address:
Ingolstaedter Strasse 14-18, 80807 Munich Germany
Connecting Power
Use only Nortel-approved Limited Power Source 48 VDC 520 mA (FSP
Group Inc. Model: FSP025-1AD207A) with the IP Phone.
Connecting to the Local Area Network
Severe damage to your IP Phone can occur if you plug the phone into an
ISDN connection. Consult your system administrator to ensure you plug
your IP Phone 1230 into a 10/100 BaseT Ethernet jack.