Nortel NN10300-020 User manual

Carrier VoIP
Nortel IP Phone 2007 User
Guide (CICM)
Release: (I)SN10
Document Revision: 02.03
www.nortel.com
NN10300-020
.

Carrier VoIP
Release: (I)SN10
Publication: NN10300-020
Document status: Standard
Document release date: 7 March 2008
Copyright © 2007, 2008 Nortel Networks
All Rights Reserved.
Sourced in Canada, the United States of America, and the United Kingdom
This document is protected by copyright laws and international treaties. All information, copyrights and any other
intellectual property rights contained in this document are the property of Nortel Networks. Except as expressly
authorized in writing by Nortel Networks, the holder is granted no rights to use the information contained herein and
this document shall not be published, copied, produced or reproduced, modified, translated, compiled, distributed,
displayed or transmitted, in whole or part, in any form or media.
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3
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Contents
New in this release 7
Features 7
Softkey Enhancement 7
Other changes 7
Overview 9
IP Phone terminal description 10
Touch panel description 11
Application area 11
Tools area 13
Calibration 14
Softkey functionality 14
Stylus 14
Touch screen maintenance 15
Terminal indicators 15
IP Phone 2007 menu systems 17
Main menu 17
Logoff 17
Audio 17
Display 17
Feature 18
Language 18
Time 18
User 19
History 19
Diagnostics 19
Upgrade 19
Menu hierarchy 20
Tools menu 20
Network configuration 20
Local diagnostics 20
Touch panel setup 20
Contrast and brightness 21
USB devices 21
Carrier VoIP
Nortel IP Phone 2007 User Guide (CICM)
NN10300-020 02.03 Standard
7 March 2008
Copyright © 2007, 2008 Nortel Networks
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4
TFTP upgrade 21
Preferences 21
How to use the navigation keys 21
Connecting the IP Phone to the LAN 23
Logging on 25
Logging off 27
Maintaining the touch panel 29
Calibrating the touch panel 29
Cleaning the touch panel 30
Making calls 31
Making a call using off-hook dialing 31
Making a call using handsfree dialing 31
Making a call using predial 32
Editing a predialed number 32
Answering calls 35
Answering a call 35
Answering a second call 35
Ending a call 37
While on an active call 39
Using call hold 39
Transferring a call 39
Using conference call 40
Using the mute feature 41
Using call forward 43
Navigating the menu system 45
Navigating the main menu 45
Navigating the Audio menu 46
Navigating the Feature menu 46
Navigating the Time menu 47
Navigating the User menu 47
Using the Audio menu 49
Viewing and editing your audio profile 49
Viewing and editing the default volumes 50
Viewing and editing the dialpad feedback 51
Resetting a default volume 51
Selecting a ring tone 52
Carrier VoIP
Nortel IP Phone 2007 User Guide (CICM)
NN10300-020 02.03 Standard
7 March 2008
Copyright © 2007, 2008 Nortel Networks
.

5
Adjusting the contrast and brightness of the display 53
Using the Feature menu 55
Using the Assign menu 55
Defining the key type 56
Assigning a directory entry to a feature key 57
Enabling or disabling autoscroll 57
Enabling or disabling the Inbox 58
Labeling a feature key 59
Using the Options menu 59
Enabling or disabling auto hide 59
Selecting the default line key 60
Resetting the feature key to the default settings 61
Selecting the language 63
Using the Time menu 65
Setting the time zone 65
Enabling Daylight Saving Time 65
Disabling Daylight Saving Time 66
Setting the time format 66
Setting the date format 67
Resetting the default time 68
Using the User menu 69
Viewing your username 69
Viewing your login type 69
Viewing, disabling, or enabling the auto login feature 70
Changing your password 71
Testing the local mode 73
Performing a firmware upgrade 75
Using the directory 77
Adding or editing a directory entry 77
Deleting an entry from the directory 78
Making a call using the directory 79
Using the Inbox 81
Accessing the Inbox 82
Viewing Inbox call information 82
Storing a number from the Inbox 82
Using the Inbox to make a call 83
Resetting the Inbox 83
Carrier VoIP
Nortel IP Phone 2007 User Guide (CICM)
NN10300-020 02.03 Standard
7 March 2008
Copyright © 2007, 2008 Nortel Networks
.

6
Using the Outbox 85
Accessing the Outbox 85
Viewing Outbox call information 86
Storing a number from the Outbox 86
Using the Outbox to make a call 87
Resetting the Outbox 87
Adjusting the sleep timer 89
Using the Preferences tool 91
Using the on-screen keyboard to enter text 95
Using the dialpad to enter text 97
Access Code summary 99
Carrier VoIP
Nortel IP Phone 2007 User Guide (CICM)
NN10300-020 02.03 Standard
7 March 2008
Copyright © 2007, 2008 Nortel Networks
.

7
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New in this release
The following sections detail what is new in Nortel IP Phone 2007 User
Guide (CICM), (NN10300-020) for release (I)SN10.
•“Features” (page 7)
•“Other changes” (page 7)
Features See the following section for information about feature changes:
•“Softkey Enhancement” (page 7)
Softkey Enhancement
The following feature changes were made:
•“Overview” (page 9)
•“IP Phone terminal description” (page 10)
•“Application area” (page 11)
•Table 1 "Touch panel application area" (page 12)
•“Softkey functionality” (page 14)
Other changes
See the following sections for information about changes that are not
feature-related:
•Added the procedure “Viewing and editing the default volumes” (page
50) and the procedure “Viewing and editing the dialpad feedback”
(page 51).
Carrier VoIP
Nortel IP Phone 2007 User Guide (CICM)
NN10300-020 02.03 Standard
7 March 2008
Copyright © 2007, 2008 Nortel Networks
.

8New in this release
Carrier VoIP
Nortel IP Phone 2007 User Guide (CICM)
NN10300-020 02.03 Standard
7 March 2008
Copyright © 2007, 2008 Nortel Networks
.

9
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Overview
The IP Phone 2007 brings voice and data to the desktop by connecting
directly to a Local Area Network (LAN) through an Ethernet connection.
When you are logged on to the system, the handset and keypad of the IP
Phone 2007 operate in the same way as a standard Meridian Business
Set (MBS) telephone. With the correct permissions, additional services
and features can be accessed using the softkeys of the function display
area. The four softkeys located below the display area can consist of a
Menu softkey and three feature softkeys. The navigation keys can be
used to select a particular menu option. The three feature softkeys can be
configured by your system administrator to activate features provisioned
on the line without having to use the dedicated feature key. The default
Centrex features available on the softkeys are Transfer, Forward, and
Conference. For more information, see “Softkey functionality” (page 14).
The Figure 1 "IP Phone 2007 components" (page 9) identifies the location
of the keys and components on the IP Phone 2007.
Figure 1
IP Phone 2007 components
Carrier VoIP
Nortel IP Phone 2007 User Guide (CICM)
NN10300-020 02.03 Standard
7 March 2008
Copyright © 2007, 2008 Nortel Networks
.

10 Overview
IP Phone terminal description
The IP Phone 2007 offers these features:
•five light-emitting diode (LED) indicator lamps
—message waiting lamp
—mute lamp
—headset lamp
—handsfree lamp
—link lamp
•volume control keys
•standard telephone dialpad
•large, color touch panel display screen
—adjustable contrast
—adjustable backlight
•fourteen programmable feature keys
•seven dedicated feature keys
—Inbox
—Directory
—Outbox
—Quit
—Expand
—Services
—Copy
•four softkeys; one softkey is for navigation and selection of menu
options, three remaining softkeys can be configured to support features
•on-screen keyboard
•navigation key
•three audio modes
—handsfree speak and listen
—headset (autodetect)
—handset
•one USB port
—future support for USB mouse and keyboard
•automatic network configuration
Carrier VoIP
Nortel IP Phone 2007 User Guide (CICM)
NN10300-020 02.03 Standard
7 March 2008
Copyright © 2007, 2008 Nortel Networks
.