Nortel NN10300-020 User manual

Carrier VoIP
Nortel IP Phone 2007 User
Guide (CICM)
Release: (I)SN10
Document Revision: 02.03
www.nortel.com
NN10300-020
.

Carrier VoIP
Release: (I)SN10
Publication: NN10300-020
Document status: Standard
Document release date: 7 March 2008
Copyright © 2007, 2008 Nortel Networks
All Rights Reserved.
Sourced in Canada, the United States of America, and the United Kingdom
This document is protected by copyright laws and international treaties. All information, copyrights and any other
intellectual property rights contained in this document are the property of Nortel Networks. Except as expressly
authorized in writing by Nortel Networks, the holder is granted no rights to use the information contained herein and
this document shall not be published, copied, produced or reproduced, modified, translated, compiled, distributed,
displayed or transmitted, in whole or part, in any form or media.
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3
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Contents
New in this release 7
Features 7
Softkey Enhancement 7
Other changes 7
Overview 9
IP Phone terminal description 10
Touch panel description 11
Application area 11
Tools area 13
Calibration 14
Softkey functionality 14
Stylus 14
Touch screen maintenance 15
Terminal indicators 15
IP Phone 2007 menu systems 17
Main menu 17
Logoff 17
Audio 17
Display 17
Feature 18
Language 18
Time 18
User 19
History 19
Diagnostics 19
Upgrade 19
Menu hierarchy 20
Tools menu 20
Network configuration 20
Local diagnostics 20
Touch panel setup 20
Contrast and brightness 21
USB devices 21
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4
TFTP upgrade 21
Preferences 21
How to use the navigation keys 21
Connecting the IP Phone to the LAN 23
Logging on 25
Logging off 27
Maintaining the touch panel 29
Calibrating the touch panel 29
Cleaning the touch panel 30
Making calls 31
Making a call using off-hook dialing 31
Making a call using handsfree dialing 31
Making a call using predial 32
Editing a predialed number 32
Answering calls 35
Answering a call 35
Answering a second call 35
Ending a call 37
While on an active call 39
Using call hold 39
Transferring a call 39
Using conference call 40
Using the mute feature 41
Using call forward 43
Navigating the menu system 45
Navigating the main menu 45
Navigating the Audio menu 46
Navigating the Feature menu 46
Navigating the Time menu 47
Navigating the User menu 47
Using the Audio menu 49
Viewing and editing your audio profile 49
Viewing and editing the default volumes 50
Viewing and editing the dialpad feedback 51
Resetting a default volume 51
Selecting a ring tone 52
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5
Adjusting the contrast and brightness of the display 53
Using the Feature menu 55
Using the Assign menu 55
Defining the key type 56
Assigning a directory entry to a feature key 57
Enabling or disabling autoscroll 57
Enabling or disabling the Inbox 58
Labeling a feature key 59
Using the Options menu 59
Enabling or disabling auto hide 59
Selecting the default line key 60
Resetting the feature key to the default settings 61
Selecting the language 63
Using the Time menu 65
Setting the time zone 65
Enabling Daylight Saving Time 65
Disabling Daylight Saving Time 66
Setting the time format 66
Setting the date format 67
Resetting the default time 68
Using the User menu 69
Viewing your username 69
Viewing your login type 69
Viewing, disabling, or enabling the auto login feature 70
Changing your password 71
Testing the local mode 73
Performing a firmware upgrade 75
Using the directory 77
Adding or editing a directory entry 77
Deleting an entry from the directory 78
Making a call using the directory 79
Using the Inbox 81
Accessing the Inbox 82
Viewing Inbox call information 82
Storing a number from the Inbox 82
Using the Inbox to make a call 83
Resetting the Inbox 83
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6
Using the Outbox 85
Accessing the Outbox 85
Viewing Outbox call information 86
Storing a number from the Outbox 86
Using the Outbox to make a call 87
Resetting the Outbox 87
Adjusting the sleep timer 89
Using the Preferences tool 91
Using the on-screen keyboard to enter text 95
Using the dialpad to enter text 97
Access Code summary 99
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7
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New in this release
The following sections detail what is new in Nortel IP Phone 2007 User
Guide (CICM), (NN10300-020) for release (I)SN10.
•“Features” (page 7)
•“Other changes” (page 7)
Features See the following section for information about feature changes:
•“Softkey Enhancement” (page 7)
Softkey Enhancement
The following feature changes were made:
•“Overview” (page 9)
•“IP Phone terminal description” (page 10)
•“Application area” (page 11)
•Table 1 "Touch panel application area" (page 12)
•“Softkey functionality” (page 14)
Other changes
See the following sections for information about changes that are not
feature-related:
•Added the procedure “Viewing and editing the default volumes” (page
50) and the procedure “Viewing and editing the dialpad feedback”
(page 51).
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Copyright © 2007, 2008 Nortel Networks
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8New in this release
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Copyright © 2007, 2008 Nortel Networks
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9
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Overview
The IP Phone 2007 brings voice and data to the desktop by connecting
directly to a Local Area Network (LAN) through an Ethernet connection.
When you are logged on to the system, the handset and keypad of the IP
Phone 2007 operate in the same way as a standard Meridian Business
Set (MBS) telephone. With the correct permissions, additional services
and features can be accessed using the softkeys of the function display
area. The four softkeys located below the display area can consist of a
Menu softkey and three feature softkeys. The navigation keys can be
used to select a particular menu option. The three feature softkeys can be
configured by your system administrator to activate features provisioned
on the line without having to use the dedicated feature key. The default
Centrex features available on the softkeys are Transfer, Forward, and
Conference. For more information, see “Softkey functionality” (page 14).
The Figure 1 "IP Phone 2007 components" (page 9) identifies the location
of the keys and components on the IP Phone 2007.
Figure 1
IP Phone 2007 components
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10 Overview
IP Phone terminal description
The IP Phone 2007 offers these features:
•five light-emitting diode (LED) indicator lamps
—message waiting lamp
—mute lamp
—headset lamp
—handsfree lamp
—link lamp
•volume control keys
•standard telephone dialpad
•large, color touch panel display screen
—adjustable contrast
—adjustable backlight
•fourteen programmable feature keys
•seven dedicated feature keys
—Inbox
—Directory
—Outbox
—Quit
—Expand
—Services
—Copy
•four softkeys; one softkey is for navigation and selection of menu
options, three remaining softkeys can be configured to support features
•on-screen keyboard
•navigation key
•three audio modes
—handsfree speak and listen
—headset (autodetect)
—handset
•one USB port
—future support for USB mouse and keyboard
•automatic network configuration
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Touch panel description 11
•upgradeable firmware
•wideband audio support
Touch panel description
Point-and-click operations are performed using the touch panel. The touch
panel is used with the graphical user interface (GUI) to present soft keys
directly on the display. Activate all feature keys and soft keys by touching
the item in the display.
The display uses a cold cathode fluorescent lamp (CCFL) for backlighting.
The display is not visible without the backlight, which turns off
automatically after a period of inactivity. You can configure the timeout
period. There is on-off and brightness controls and adjustable contrast.
Figure 2 "Touch panel application area" (page 12) identifies the sections
of the touch panel application area.
Figure 3 "Touch panel tools area" (page 13) identifies the sections of the
touch panel tool area.
Application area
The application area provides feature key and soft key status; date and
time display; caller name and number; menu options, directories, Inbox,
and Outbox information.
The four softkeys allow you to have three softkeys configured to
support features and one softkey to select menu options, see “Softkey
functionality” (page 14).
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12 Overview
Figure 2
Touch panel application area
This table lists the components of the touch panel application area.
Table 1
Touch panel application area
Component Description
Programmable line DN/feature keys Maximum of 14 feature keys available, but only
6 appear at a time. Use the navigation key to
access these keys.
Multifield display screen •date and time display
•call party information
•feature status information
•menu options information
•directories, Inbox, and Outbox information
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Touch panel description 13
Table 1
Touch panel application area (cont’d.)
Component Description
Four soft keys Softkey labels are context sensitive.
Softkeys can be configured to support features.
Dedicated feature keys •Inbox
•Directory
•Outbox
•Quit
•Expand
•Services
•Copy
Tools area
The tools area provides controls for navigating between features and
selecting tools. This area is visible and functional at all times.
Figure 3
Touch panel tools area
This table lists the components of the touch panel tools area.
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14 Overview
Table 2
Touch panel tools area
Components Description
Tools Provides access to the tools used on the
terminal.
Primary application Shows you the primary graphical external
application, as configured by the administrator,
for example My CallPilot. Also used to launch
the application.
Applications Shows a list of registered external graphical
applications. Also used to launch an application.
Graphical applications are registered by the
administrator.
Telephone Provides access to the telephone screen.
Keyboard Displays the virtual keyboard.
Two soft keys Soft key labels are context sensitive.
Calibration
Calibrate the touch panel when touch panel actions are not interpreted
correctly.
See “Calibrating the touch panel” (page 29).
Softkey functionality
Softkey functionality allows access to a small subset of Centrex features
on Nortel IP Phone 2007 softkeys, located below the main display. The
administrator has the ability to change, enable, or disable the softkeys.
The default features for these softkeys are Transfer, Forward, and
Conference. The softkeys can be utilized when you are not navigating the
CICM menus.
The features must be provisioned on the LINE to be displayed on the
softkeys. For a LINE that does not have an m522 extension module, the
softkey features reside on the first 14 feature keys. For a LINE that has
one m522 extension module, the softkey features reside on keys 1 to 36.
For a line that has two m522 extension modules, the softkey features
reside on keys 1 to 58.
For more information, see Nortel CICM IP Phones Fundamentals,
(NN10300-135).
Stylus Operate the touch panel using the stylus. Nortel recommends that you use
the stylus to avoid damaging the touch panel.
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Terminal indicators 15
Touch screen maintenance
The touch screen will need occasional cleaning.
CAUTION
Do not use any liquids or powders on the telephone. Using
anything other than a soft, dry cloth can contaminate telephone
components and cause premature failure.
Terminal indicators
The IP Phone terminal uses light-emitting diodes (LEDs) of different colors
to indicate the current state of the terminal. The following table describes
each color and its associated state.
A steady indicator means that the extension or feature beside it is active.
A flashing indicator means the line is on hold or the feature is in the
process of being programmed.
Indicator LED color Meaning
Message waiting Red (located at the top of the
set) Lit when a message is waiting or a call is missed. The light
turns off after you retrieve your
message.
Headset Red (located on the front near
the Headset key) Lit when the headset is in use.
Handsfree Red (located on the front near
the Handsfree key) Lit when the handsfree mode is active
Mute Red (located on the front near
the Mute key) Lit when the mute feature is active. The system
administrator can configure
the mute lamp to be steady on
or blinking.
Link/Data Red (located at the back on the
PCB near the CAT5 jack) Lit when the link is alive and flashes to indicate activity.
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16 Overview
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17
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IP Phone 2007 menu systems
After you successfully log on, the menu systems are active and available.
An up or down arrow indicates the navigation key to press to scroll to the
next item. Labels appear on the soft keys, in response to items selected
on the screen.
Some IP Phone functions can be accessed through the main menu and
the Tools menu.
Main menu The IP Phone main menu system provides access to these menus and
functions.
Logoff Use this item to log off from the network.
See “Logging off” (page 27).
Audio If you have permission to change the default volume on the handset,
headset, and handsfree speaker, the audio item appears in the main
menu. If you do not have this permission, audio profile appears instead.
Use the audio menu to:
•view and edit your audio profile
•change the volume of the handset, headset, and handsfree speaker
•select a ring tone
See “Using the Audio menu” (page 49).
DisplayUse this item to adjust the contrast level of the display.
See “Adjusting the contrast and brightness of the display” (page 53).
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18 IP Phone 2007 menu systems
FeatureUse the Feature menu to access these submenus:
Assign
Use the Assign menu to:
•define the key type
•enable and disable AutoScroll
•enable and disable the Inbox feature
See “Using the Assign menu” (page 55).
Label
Use the Label item to change a label associated with a feature key.
See “Labeling a feature key” (page 59).
Options
Use the Options menu to:
•enable and disable auto hide
•define your default feature
•enable the Outbox feature
See “Using the Options menu” (page 59).
Reset
Use the Reset item to reset the feature keys to the default settings.
See “Resetting the feature key to the default settings” (page 61).
Language
Use the Language item to select the language used in the display.
See “Selecting the language” (page 63).
Time Use the Time menu to:
•select a time zone
•enable or disable Daylight Saving Time
•select the format used to display the time
•select the format used to display the date
•reset the time to the defaults
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Main menu 19
See “Using the Time menu” (page 65).
User Use the User menu to:
•view your username
•view your login type
•enable or disable auto login feature
•change your password
See “Using the User menu” (page 69).
HistoryUse History menu to:
•reset the Inbox
•reset the Outbox
See “Resetting the Inbox” (page 83) and “Resetting the Outbox” (page 87).
Diagnostics
Use the Diagnostics item to test the local mode.
See “Testing the local mode” (page 73).
Upgrade
Use the Upgrade item to perform a firmware upgrade. This item only
appears if a firmware upgrade is available.
See “Performing a firmware upgrade” (page 75).
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20 IP Phone 2007 menu systems
Menu hierarchy
Tools menu The tools menu provides access to these options.
If password protection is enabled the system prompts you for a password
when you open the Tools menu.
See Figure 3 "Touch panel tools area" (page 13) for location of the Tools
key.
Network configuration
Use the Network Configuration option to display the information configured
during installation. This tool is used by administrators only.
Local diagnostics
Use the Local Diagnostics option to diagnose local problems. This tool is
used by administrators only.
See “Testing the local mode” (page 73).
Touch panel setup
Use the Touch Panel Setup option to calibrate the touch panel.
See “Calibrating the touch panel” (page 29).
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Copyright © 2007, 2008 Nortel Networks
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