Nortel IP Phone 2210 User manual

Carrier VoIP
Nortel IP Phone 2210, 2211,
2212 User Guide
NN10042-116

Document status: Standard
Document issue: 01.03
Document date: October 2006
Product release: (I)SN09U
Job function: Product Fundamentals
Type: User Guide
Language type: EN
Copyright © 2006 Nortel Networks.
All Rights Reserved.
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
The information in this document is sourced in Canada, the United States, and the
United Kingdom.

Carrier VoIP
Nortel IP Phone 2210, 2211, 2212 User Guide
NN10042-116 01.03 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
Contents
New in this release 7
Overview 8
IP Phone 221x handset description 9
IP Phone 221x handset controls 12
221x handset display 13
221x handset states 14
Power off 14
Standby states 14
Active/off-hook state 14
Active/idle state 15
Error state 15
Active call state 15
Push-to-talk state 15
221x handset status indicators, icons, and soft keys 15
Inbox 16
Outbox 17
Hardware requirements 17
2245 server 17
Call Server 18
2246 Applications Gateway 18
2230 Access Point 18
2270 Wireless Security switches 18
CICM menu system 19
CICM main menu 19
Logout 20
Audio Profile 20
Feature 20
Language 20
User 21
History 21
Diagnostics 21

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Contents
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Nortel IP Phone 2210, 2211, 2212 User Guide
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221x handset menus 22
Function key menu 23
User Options menu 23
Turn the handset on and off 25
Turning on the handset 26
Turning off the handset 27
Logging on 28
Logging off 30
Viewing and editing your audio profile 31
Using the main menu 33
Use the CICM Feature menu 34
Navigating the Feature menu 35
Using the Assign menus 36
Defining the key type 37
Enabling or disabling the CICM Inbox 38
Labeling a feature key 39
Using the Options menus 40
Configuring Auto Hide 41
Assigning a default DN key 42
Enabling or disabling the CICM Outbox 43
Resetting the feature keys to their defaults 44
Navigating the Call menu 45
Selecting a language 46
Testing the local mode 47
Using the User menu 48
Navigating the User information menus 49
Changing your user name 50
Enabling Auto Login 51
Viewing your login type 52
Changing your password 53
Make a call 54
Using off-hook dialing 55
Using Predial 56
Editing the predial number 57
Making a call using a headset 58
Answering a call using a headset 59
Making a call using a line 60

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Contents
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Nortel IP Phone 2210, 2211, 2212 User Guide
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Answer a call 61
Answering a call 62
Answering a call while using a headset 63
Ending a call 64
While on an active call 65
Putting a call on hold 66
Resuming a call that is on hold 67
Transferring a call 68
Using the Conference call feature 69
Using Call Join 70
Muting a call 71
Unmuting a call 72
While away from your desk 73
Using Call Forward 74
Turning off call forwarding 75
Work without interruption 76
Using the Make Busy feature 77
Disabling Make Busy 78
Use the Inbox and Outbox 79
Using the Inbox 80
Using the Outbox 81
Resetting the Inbox or the Outbox 82
Additional 221x handset features 83
Silencing the ringer 84
Using Noise mode 85
Viewing the alias IP address 86
Viewing current IP address 87
Entering the extension number for the handset 88
Viewing the current call server 89
Viewing the terminal type 90
Enter text using the dialpad 91
Use the CICM Directory 92
Navigating the directory 93
Adding an entry to the directory 94
Editing a directory entry 95
Deleting a directory entry 96
Making a call using the Directory 97
Use the handset battery pack 98
Removing the battery pack 99

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Contents
Carrier VoIP
Nortel IP Phone 2210, 2211, 2212 User Guide
NN10042-116 01.03 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
Inserting a battery pack 100
Changing a battery pack during a call 101
Recharging the battery 102
Handset maintenance 103
Battery packs 104
Low power indicators 104
Cleaning the handset 104
Cleaning the handset connector 105
Desktop Charger 105
Cleaning the Desktop Charger 106
Cleaning the Desktop Charger connectors 106
Terms you should know 107

Carrier VoIP
Nortel IP Phone 2210, 2211, 2212 User Guide
NN10042-116 01.03 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
New in this release
There have been no updates to the document in this release.

Carrier VoIP
Nortel IP Phone 2210, 2211, 2212 User Guide
NN10042-116 01.03 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
Overview
Nortel IP Phone 2210, 2211, 2212 (221x) wireless handsets bring Voice over
Internet Protocol (VoIP) to the work environment through the 2245 server.
221x handsets access Centrex IP Client Manager (CICM), which uses
Internet Protocol (IP) telephony to integrate voice and data capabilities. CICM
products, and its interactive dependent products, use Voice over IP (VoIP)
technology to deliver central office exchange service (Centrex) capabilities to
users connected to an IP network with a Call Server 2000 (CS2000).
Navigation •IP Phone 221x handset description (page 9)
•221x handset display (page 13)
•221x handset states (page 14)
•221x handset status indicators, icons, and soft keys (page 15)
•Inbox (page 16)
•Outbox (page 17)
•Hardware requirements (page 17)

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Overview
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Nortel IP Phone 2210, 2211, 2212 User Guide
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IP Phone 221x handset description
Nortel IP Phone 2210, 2211, 2212 wireless handsets have these features:
• navigation keys:
— on the dialpad, the *and #keys function as left and right keys
— the volume keys on the handset function as up and down keys
• multifield LCD display screen: 4 lines x 19 characters
• four soft keys
• four fixed keys (five on IP Phone 2211 and 2212 handsets)
— power on/start call
— power off/end call
— FCN
—LINE
— Menu (available on IP Phone 2211 and 2212 handsets)
• six call processing keys
—Hold
— Goodbye
—Directory
—Inbox
—Mute
— Outbox
• 221x headset controls
• Headset jack
• push-to-talk radiocontrol(available onIP Phone 2211 and2212 handsets)
• microphone jack (available on IP Phone 2211 and 2212 handsets)
Figure IP Phone 2210 handset (page 10), IP Phone 2211 handset (page 11),
and IP Phone 2212 handset (page 12), identify the location of the keys and
the components available on each handset.

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Overview
Carrier VoIP
Nortel IP Phone 2210, 2211, 2212 User Guide
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IP Phone 2210 handset

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Overview
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Nortel IP Phone 2210, 2211, 2212 User Guide
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IP Phone 2211 handset

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Overview
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Nortel IP Phone 2210, 2211, 2212 User Guide
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IP Phone 2212 handset
Navigation keys
IP Phone 221x handset controls
The table, 221x handset controls (page 13), provides a brief description of
Nortel IP Phone 2210, 2211, 2212 (221x) handset controls.
Push To Talk
Radio Control
Power Off/end Call
Power On/End Call
Soft Keys

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Overview
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Nortel IP Phone 2210, 2211, 2212 User Guide
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221x handset display
The liquid crystal display (LCD) is divided into three main areas:
• Top—status row displays the status icons of each line appearance, a
message waiting indicator (envelope icon), a battery level indicator, and
left and right arrows.
221x handset controls
Control Meaning
Soft keys Soft keys provide access to all Centrex IP Client Manager (CICM)
menus and services. Two rocker switches (soft keys), located
immediately below the display area, provide the means to select
menu items and perform operations.
Power on/start call Press to activate the handset and enter the active/on-hook state.
Power off/end call Presstodeactivatethehandsetandreturntotheidle(powersave)
state.
Dialpad A standard telephone push-button pad.
MENU Transitions the handset from the idle state to the active state, or
from the active state to the idle state without going off-hook.
FCN Function key that provides access to these feature keys:
1. Mute
2. Hold
3. Goodbye
4. Directory
5. Inbox
6. Outbox
LINE Provides access to the User Options menu: Ring Type, Noise
Mode, Alias IP Address, Current IP Address, Extension, Current
Call Server, Terminal Type.
*and #keys Navigation keys that function as left and right key, see the figure
Navigation keys (page 12).
Up/Down Use to navigate up and down through menus.
IP Phone 2211 and 2212 handsets
Push to Talk When the feature is enabled, the handset can function like a
walkie-talkie.

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Overview
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Nortel IP Phone 2210, 2211, 2212 User Guide
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• Center—text area that is 4 lines x 19 characters. Lines longer than 19
characters are truncated using an algorithm that first removes spaces and
punctuation, then vowels, then consonants, moving from right to left.
• Bottom—row shows soft labels, see the figure Display area (page 14). A
soft label is a maximum of 4 characters long.
Display area
221x handset states
This section describes the states of Nortel IP Phone 2210, 2211, 2212 (221x)
handsets.
Power off
The handset is turned off. In this state, the handset is not registered with the
call server. Press the Power Off/End Call key for 2 seconds to change to this
state.
In this state, you can recharge the battery pack.
Standby states
In this state, the handset is online, but it is inactive. The handset is still in
communication with the call server, can receive calls, and can access the
UserOptionmenu,butthehandsetconservesbatterypower.Toperformother
operations, the handset must be in the active/off-hook state.
The handset automatically returns to the standby state if no key is pressed for
a period of 10 seconds. This is the default timeout for the active/off-hook state.
In this state, you can recharge the battery pack.
Active/off-hook state
This state is equivalent to a wired telephone that is off-hook. The handset
transitions to the active/off-hook state when the handset is in the standby or
active/idle state and you press the Power On/Start Call key.

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Overview
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Nortel IP Phone 2210, 2211, 2212 User Guide
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Active/idle state
This state is equivalent to a wired telephone that is idle. The handset
transitions to idle state in one of two ways.
• The handset receives an incoming call while it is in the standby state,
which also causes the handset to ring.
• You press the keyon the handset to access the User Options menu, which
causes the transition.
The handset does not ring in this state.
The handset must be brought into the active/idle state before youcan perform
any action, or access the CICM functionality. In the active/idle state, the
handset display is active and displays a message EXT-----, and you hear a
loud ring from the handset.
When the phone is in the on-hook state, the MENU, FCN, and LINE keys are
active. The handset remains active as long as a menu is selected or a soft key
is pressed. The timeout does not apply.
Error state
The handset transitions to this state if it loses the signal from the call server.
If the handset regains the signal within approximately 20 seconds, it returns
to the state it was in when it lost the signal. If the signal is lost for more than
20 seconds, the handset restarts and transitions to the standby state.
Active call state
The handset transitions to this state when you make or answer a call, and
remains in this state for the duration of the call.
Push-to-talk state
The handset transitions to this state with the first Push-to-talk transmission,
and ends after there has been two-way radio traffic on the channel for 10
seconds. While in this state, you cannot use the keypad for any other
functions, but you can receive and place calls.
221x handset status indicators, icons, and soft keys
This table describes the on-screen status indicators, icons, and soft keys that
appears on Nortel IP Phone 2210, 2211, 2212 (221x) handsets.
A steady (not flashing) indicator beside an extension number or feature
indicates that the item is active. A flashing indicator means the line is on hold
or the feature is in the process of being programmed.

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Overview
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Nortel IP Phone 2210, 2211, 2212 User Guide
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Inbox To use the Inbox feature, you must assign it to a directory number (DN) key.
For example, you have two DNs, 1111 and 2222. If you assign 1111 as the
Inbox, all calls to that number are logged to the Inbox but calls to 2222 are not.
After you assign the Inbox to a DN key, the handset logs all incoming calls to
that number. The system logs the incoming key number, time, and date. If the
duration of the call is longer than two seconds, the system captures the
display as it appeared when the call was received.
221x handset status indicators, icons, and soft keys
Indicator Meaning or Action
Top area
Battery icon The icon flashes when the battery level is low. Location: top left
corner.
Envelope Voicemail icon. Indicates a message is waiting or a missed call in
the Inbox. An on-screen message tells you whether you missed a
call or have a message waiting. Location: upper right corner.
Soft keys
Ok Press to select the highlighted item on the display.
Cancel Press to cancel the action and return to the standby mode.
Yes Press to confirm a positive response to a prompt, such as logging
out from the system.
No Press to confirm a negative response to a prompt, such as logging
out of the system.
Up Press to return to the previous menu or to scroll up through the
items displayed.
Down Press to scroll down through the items displayed.
Clear Press to remove the text you entered.
Del Press to remove the characters to the right of the cursor.
Menu Press to access 221x main menu of services.
Bkspc Appears when you create a Label. Press to correct the entry
without clearing all the characters.
Help Press to access online help for additional information.
Other indicators
Check mark Appears beside some items to indicate that the item is selected.

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Overview
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Nortel IP Phone 2210, 2211, 2212 User Guide
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A maximum of four DN keys can be assigned to the Inbox.
The Inbox can store a maximum of 10 calls. When the maximum is reached,
the oldest call is dropped. Calls appear in the list in order in which they were
received, with the most recent call at the top of the list. Use the up and down
navigation keys to scroll through the list.
In the handset display, calls in the Inbox are tagged with a phone icon that
appears on the left side of the Inbox screen. The off-hook icon indicates that
you answered the call, and envelope icon indicates a missed call.
The Inbox call display consists of a time or date stamp and a name and
number. A time stamp appears beside calls you receive on the same day on
which you view the Inbox. A date stamp appears beside calls that arrived prior
to the day of viewing.
Outbox To use the Outbox feature, you must assign it to a directory number (DN) key.
After you assign the Outbox to a DN, the handset logs all outgoing calls from
that number. The system logs the outgoing key number, time, and date. If the
duration of the call is more than two seconds, the system captures the display
as it appeared when the call was made.
The Outbox can store a maximum of 10 calls. When the maximum is reached
the oldest call is dropped. Calls appear in the list in the order they were
received, with the most recent call at the top of the list. Use the up and down
navigation keys to scroll through the list.
The Outbox call list consists of a time or date stamp and a name and number.
A time stamp appears beside calls you made on the same day on which you
view the Outbox. A date stamp appears beside calls you made prior to the day
of viewing. If no name or number was extracted from the display of the
outgoing call, the dialed number is displayed.
Only one DN key can be assigned to the Outbox.
Hardware requirements
Tooperate,NortelIPPhone2210,2211,2212(221x) handsetsrequirea2245
server, 2246 Application Gateway, 2230 Access Point, 2270 WSS and CICM
09.
2245 server
The 2245 server acts as a proxy and provides services for 221x wireless
handsets.Theservershould be connected to the samesubnet as the wireless
handsets.

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Overview
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Call Server
IP Phone 221x handsets require a CS2000 or CS2100 call server running
SN09/Se09 software release.
2246 Applications Gateway
This device provides an access gateway to allow third-party applications
access to the handsets.
2230 Access Point
An 802.11b access point. For best quality of service (QoS) performance the
Access Point should be SVP-compliant, for example the Nortel 2230 Access
Point.
2270 Wireless Security switches
The 2270 Wireless Security switches act as aggregation points for multiple
access points or ports, and are the gateways from the Wireless LAN into the
wired LAN. 2270 Wireless Security switches allow the handset to roam from
subnet to subnet while retaining its IP address.

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CICM menu system
The Centrex IP Client Manager (CICM) menu system provides additional
functions and features to Nortel IP Phone 2210, 2211, 2212 (221x) handsets.
The figure CICM menu hierarchy (page 19), shows a schematic map of the
CICM menu system. This section describes the menus. Procedures on how
to access and use the features appear in other sections.
CICM menu hierarchy
CICM main menu
After you successfully log on, the menu systems are active and available. An
up or down arrow beside an item indicates the navigation key you can press
to scroll to the next item. Labels appear next to the soft keys, in response to
the item you select on the screen.

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CICM menu system
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Nortel IP Phone 2210, 2211, 2212 User Guide
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LogoutUse this item to log out from the IP Phone system.
See Logging off (page 30).
Audio Profile
Use this item to view your audio profile.
See Audio Profile (page 20).
FeatureUse the Feature menu to access these submenus:
Assign
Use the Assign menu to:
• define the key type
• enable and disable autoscroll
• enable and disable the Inbox
See Using the Assign menus (page 36).
Label
Use this item to change a label associated with a feature key.
See Labeling a feature key (page 39).
Options
Use the Options menu to:
• enable and disable auto hide
• define your default feature
• enable the Outbox feature
See Using the Options menus (page 40).
Reset
Use the Reset item to reset the feature keys to the default settings.
See Resetting the feature keys to their defaults (page 44).
Language
Use this menu item to select the language used in the display.
See Selecting a language (page 46).