Nortel IP Phone 2210 User manual

Carrier VoIP
Nortel IP Phone 2210, 2211,
2212 User Guide
NN10042-116

Document status: Standard
Document issue: 01.03
Document date: October 2006
Product release: (I)SN09U
Job function: Product Fundamentals
Type: User Guide
Language type: EN
Copyright © 2006 Nortel Networks.
All Rights Reserved.
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
The information in this document is sourced in Canada, the United States, and the
United Kingdom.

Carrier VoIP
Nortel IP Phone 2210, 2211, 2212 User Guide
NN10042-116 01.03 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
Contents
New in this release 7
Overview 8
IP Phone 221x handset description 9
IP Phone 221x handset controls 12
221x handset display 13
221x handset states 14
Power off 14
Standby states 14
Active/off-hook state 14
Active/idle state 15
Error state 15
Active call state 15
Push-to-talk state 15
221x handset status indicators, icons, and soft keys 15
Inbox 16
Outbox 17
Hardware requirements 17
2245 server 17
Call Server 18
2246 Applications Gateway 18
2230 Access Point 18
2270 Wireless Security switches 18
CICM menu system 19
CICM main menu 19
Logout 20
Audio Profile 20
Feature 20
Language 20
User 21
History 21
Diagnostics 21

- 4 -
Contents
Carrier VoIP
Nortel IP Phone 2210, 2211, 2212 User Guide
NN10042-116 01.03 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
221x handset menus 22
Function key menu 23
User Options menu 23
Turn the handset on and off 25
Turning on the handset 26
Turning off the handset 27
Logging on 28
Logging off 30
Viewing and editing your audio profile 31
Using the main menu 33
Use the CICM Feature menu 34
Navigating the Feature menu 35
Using the Assign menus 36
Defining the key type 37
Enabling or disabling the CICM Inbox 38
Labeling a feature key 39
Using the Options menus 40
Configuring Auto Hide 41
Assigning a default DN key 42
Enabling or disabling the CICM Outbox 43
Resetting the feature keys to their defaults 44
Navigating the Call menu 45
Selecting a language 46
Testing the local mode 47
Using the User menu 48
Navigating the User information menus 49
Changing your user name 50
Enabling Auto Login 51
Viewing your login type 52
Changing your password 53
Make a call 54
Using off-hook dialing 55
Using Predial 56
Editing the predial number 57
Making a call using a headset 58
Answering a call using a headset 59
Making a call using a line 60

- 5 -
Contents
Carrier VoIP
Nortel IP Phone 2210, 2211, 2212 User Guide
NN10042-116 01.03 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
Answer a call 61
Answering a call 62
Answering a call while using a headset 63
Ending a call 64
While on an active call 65
Putting a call on hold 66
Resuming a call that is on hold 67
Transferring a call 68
Using the Conference call feature 69
Using Call Join 70
Muting a call 71
Unmuting a call 72
While away from your desk 73
Using Call Forward 74
Turning off call forwarding 75
Work without interruption 76
Using the Make Busy feature 77
Disabling Make Busy 78
Use the Inbox and Outbox 79
Using the Inbox 80
Using the Outbox 81
Resetting the Inbox or the Outbox 82
Additional 221x handset features 83
Silencing the ringer 84
Using Noise mode 85
Viewing the alias IP address 86
Viewing current IP address 87
Entering the extension number for the handset 88
Viewing the current call server 89
Viewing the terminal type 90
Enter text using the dialpad 91
Use the CICM Directory 92
Navigating the directory 93
Adding an entry to the directory 94
Editing a directory entry 95
Deleting a directory entry 96
Making a call using the Directory 97
Use the handset battery pack 98
Removing the battery pack 99

- 6 -
Contents
Carrier VoIP
Nortel IP Phone 2210, 2211, 2212 User Guide
NN10042-116 01.03 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
Inserting a battery pack 100
Changing a battery pack during a call 101
Recharging the battery 102
Handset maintenance 103
Battery packs 104
Low power indicators 104
Cleaning the handset 104
Cleaning the handset connector 105
Desktop Charger 105
Cleaning the Desktop Charger 106
Cleaning the Desktop Charger connectors 106
Terms you should know 107

Carrier VoIP
Nortel IP Phone 2210, 2211, 2212 User Guide
NN10042-116 01.03 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
New in this release
There have been no updates to the document in this release.

Carrier VoIP
Nortel IP Phone 2210, 2211, 2212 User Guide
NN10042-116 01.03 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
Overview
Nortel IP Phone 2210, 2211, 2212 (221x) wireless handsets bring Voice over
Internet Protocol (VoIP) to the work environment through the 2245 server.
221x handsets access Centrex IP Client Manager (CICM), which uses
Internet Protocol (IP) telephony to integrate voice and data capabilities. CICM
products, and its interactive dependent products, use Voice over IP (VoIP)
technology to deliver central office exchange service (Centrex) capabilities to
users connected to an IP network with a Call Server 2000 (CS2000).
Navigation •IP Phone 221x handset description (page 9)
•221x handset display (page 13)
•221x handset states (page 14)
•221x handset status indicators, icons, and soft keys (page 15)
•Inbox (page 16)
•Outbox (page 17)
•Hardware requirements (page 17)

- 9 -
Overview
Carrier VoIP
Nortel IP Phone 2210, 2211, 2212 User Guide
NN10042-116 01.03 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
IP Phone 221x handset description
Nortel IP Phone 2210, 2211, 2212 wireless handsets have these features:
• navigation keys:
— on the dialpad, the *and #keys function as left and right keys
— the volume keys on the handset function as up and down keys
• multifield LCD display screen: 4 lines x 19 characters
• four soft keys
• four fixed keys (five on IP Phone 2211 and 2212 handsets)
— power on/start call
— power off/end call
— FCN
—LINE
— Menu (available on IP Phone 2211 and 2212 handsets)
• six call processing keys
—Hold
— Goodbye
—Directory
—Inbox
—Mute
— Outbox
• 221x headset controls
• Headset jack
• push-to-talk radiocontrol(available onIP Phone 2211 and2212 handsets)
• microphone jack (available on IP Phone 2211 and 2212 handsets)
Figure IP Phone 2210 handset (page 10), IP Phone 2211 handset (page 11),
and IP Phone 2212 handset (page 12), identify the location of the keys and
the components available on each handset.

- 10 -
Overview
Carrier VoIP
Nortel IP Phone 2210, 2211, 2212 User Guide
NN10042-116 01.03 Standard
(I)SN09U October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
IP Phone 2210 handset