Nortel IP Phone 2007 User manual

Carrier VoIP
Nortel IP Phone 2007 User
Guide
NN10300-020
.

Document status: Standard
Document version: 01.02
Document date: 20 October 2006
Copyright © 2006, Nortel Networks
All Rights Reserved.
The information in this document is sourced in Canada, the United States of America, and the United Kingdom.
This is the Way, This is Nortel, Nortel, the Nortel logo, the globemark design, and the NORTEL NETWORKS
corporate logo, are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.
All rights reserved.

3
Contents
New in this release 7
Overview 9
IP Phone terminal description 9
Touch panel description 11
Application area 11
Tools area 12
Calibration 13
Stylus 13
Touch screen maintenance 14
Terminal indicators 14
IP Phone 2007 menu systems 15
Main menu 15
Logoff 15
Audio 15
Display 15
Feature 16
Language 16
Time 16
User 17
History 17
Diagnostics 17
Upgrade 17
Menu hierarchy 18
Tools menu 18
Network configuration 18
Local diagnostics 18
Touch panel setup 18
Contrast and brightness 19
USB devices 19
TFTP upgrade 19
Preferences 19
How to use the navigation keys 19
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Nortel IP Phone 2007 User Guide
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Copyright © 2006, Nortel Networks Nortel Networks Confidential
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4Contents
Connecting the IP Phone to the LAN 21
Procedure job aid 22
Logging on 23
Logging off 25
Maintaining the touch panel 27
Calibrating the touch panel 27
Cleaning the touch panel 28
Making calls 29
Making a call using off-hook dialing 29
Making a call using handsfree dialing 29
Making a call using predial 30
Editing a predialed number 30
Answering calls 33
Answering a call 33
Answering a second call 33
Ending a call 35
While on an active call 37
Using call hold 37
Transferring a call 37
Using conference call 38
Using the mute feature 39
Using call forward 41
Navigating the menu system 43
Navigating the main menu 43
Navigating the Audio menu 44
Navigating the Feature menu 44
Navigating the Time menu 45
Navigating the User menu 45
Using the Audio menu 47
Viewing and editing your audio profile 47
Changing the default volume 48
Resetting a default volume 48
Selecting a ring tone 49
Adjusting the contrast and brightness of the display 51
Using the Feature menu 53
Using the Assign menu 53
Defining the key type 54
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Nortel IP Phone 2007 User Guide
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Contents 5
Assigning a directory entry to a feature key 55
Enabling or disabling autoscroll 55
Enabling or disabling the Inbox 56
Labeling a feature key 57
Using the Options menu 57
Enabling or disabling auto hide 57
Selecting the default line key 58
Resetting the feature key to the default settings 59
Selecting the language 61
Using the Time menu 63
Setting the time zone 63
Enabling Daylight Saving Time 63
Disabling Daylight Saving Time 64
Setting the time format 64
Setting the date format 65
Resetting the default time 66
Using the User menu 67
Viewing your username 67
Viewing your login type 67
Viewing, disabling, or enabling the auto login feature 68
Changing your password 68
Testing the local mode 71
Performing a firmware upgrade 73
Using the directory 75
Adding or editing a directory entry 75
Deleting an entry from the directory 76
Making a call using the directory 77
Using the Inbox 79
Accessing the Inbox 79
Viewing Inbox call information 80
Storing a number from the Inbox 80
Using the Inbox to make a call 81
Resetting the Inbox 81
Using the Outbox 83
Accessing the Outbox 83
Viewing Outbox call information 84
Storing a number from the Outbox 84
Using the Outbox to make a call 85
Resetting the Outbox 85
Carrier VoIP
Nortel IP Phone 2007 User Guide
NN10300-020 01.02 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.

6Contents
Adjusting the sleep timer 87
Using the Preferences tool 89
Procedure job aid 90
Using the on-screen keyboard to enter text 91
Using the dialpad to enter text 93
Access Code summary 95
Carrier VoIP
Nortel IP Phone 2007 User Guide
NN10300-020 01.02 Standard
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Copyright © 2006, Nortel Networks Nortel Networks Confidential
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7
New in this release
There have been no updates to the document in this release.
Carrier VoIP
Nortel IP Phone 2007 User Guide
NN10300-020 01.02 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.

8New in this release
Carrier VoIP
Nortel IP Phone 2007 User Guide
NN10300-020 01.02 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.

9
Overview
The IP Phone 2007 brings voice and data to the desktop by connecting
directly to a Local Area Network (LAN) through an Ethernet connection.
When you are logged on to the system, the handset and keypad of the IP
Phone 2007 operate in the same way as a standard Meridian Business Set
(MBS) telephone. You can access additional services and features through
the soft keys. The label beside a soft key identifies the current function
associated with that key.
IP Phone terminal description
The IP Phone 2007 offers these features:
•five light-emitting diode (LED) indicator lamps
— message waiting lamp
— mute lamp
— headset lamp
— handsfree lamp
— link lamp
•volume control keys
•standard telephone dialpad
•large, color touch panel display screen
— adjustable contrast
— adjustable backlight
•fourteen programmable feature keys
•seven dedicated feature keys
— Inbox
— Directory
— Outbox
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10 Overview
— Quit
— Expand
— Services
— Copy
•six soft keys
•on-screen keyboard
•navigation key
•three audio modes
— handsfree speak and listen
— headset (autodetect)
— handset
•one USB port
— future support for USB mouse and keyboard
•automatic network configuration
•upgradeable firmware
•wideband audio support
"IP Phone 2007 components" (page 10) identifies the location of the keys
and components of the IP Phone.
IP Phone 2007 components
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Touch panel description 11
Touch panel description
Point-and-click operations are performed using the touch panel. The touch
panel is used with the graphical user interface (GUI) to present soft keys
directly on the display. Activate all feature keys and soft keys by touching
the item in the display.
The display uses a cold cathode fluorescent lamp (CCFL) for backlighting.
The display is not visible without the backlight, which turns off automatically
after a period of inactivity. You can configure the timeout period. There is
on-off and brightness controls and adjustable contrast.
"Touch panel application area" (page 11) identifies the sections of the touch
panel application area.
"Touch panel tools area" (page 13) identifies the sections of the touch
panel tool area.
Application area
The application area provides feature key and soft key status; date and time
display; caller name and number; menu options, directories, Inbox, and
Outbox information.
Touch panel application area
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12 Overview
This table lists the components of the touch panel application area.
Touch panel application area
Component Description
Programmable line DN/feature keys Maximum of 14 feature keys available, but only
6 appear at a time. Use the navigation key to
access these keys.
Multifield display screen •date and time display
•call party information
•feature status information
•menu options information
•directories, Inbox, and Outbox information
Four soft keys Soft key labels are context sensitive.
Dedicated feature keys •Inbox
•Directory
•Outbox
•Quit
•Expand
•Services
•Copy
Tools area
The tools area provides controls for navigating between features and
selecting tools. This area is visible and functional at all times.
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Nortel IP Phone 2007 User Guide
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Touch panel description 13
Touch panel tools area
This table lists the components of the touch panel tools area.
Touch panel tools area
Components Description
Tools Provides access to the tools used on the
terminal.
Primary application Shows you the primary graphical external
application, as configured by the administrator,
for example My CallPilot. Also used to launch
the application.
Applications Shows a list of registered external graphical
applications. Also used to launch an application.
Graphical applications are registered by the
administrator.
Telephone Provides access to the telephone screen.
Keyboard Displays the virtual keyboard.
Two soft keys Soft key labels are context sensitive.
Calibration
Calibrate the touch panel when touch panel actions are not interpreted
correctly.
See "Calibrating the touch panel" (page 27).
Stylus Operate the touch panel using the stylus. Nortel recommends that you use
the stylus to avoid damaging the touch panel.
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14 Overview
Touch screen maintenance
The touch screen will need occasional cleaning.
CAUTION
Do not use any liquids or powders on the telephone. Using
anything other than a soft, dry cloth can contaminate telephone
components and cause premature failure.
Terminal indicators
The IP Phone terminal uses light-emitting diodes (LEDs) of different colors
to indicate the current state of the terminal. The following table describes
each color and its associated state.
A steady indicator means that the extension or feature beside it is active. A
flashing indicator means the line is on hold or the feature is in the process of
being programmed.
Indicator LED color Meaning
Message waiting Red (located at the top of the
set) Lit when a message is waiting or a call is missed. The light
turns off after you retrieve your
message.
Headset Red (located on the front near
the Headset key) Lit when the headset is in use.
Handsfree Red (located on the front near
the Handsfree key) Lit when the handsfree mode is active
Mute Red (located on the front near
the Mute key) Lit when the mute feature
is active. The system
administrator can configure
the mute lamp to be steady on
or blinking.
Link/Data Red (located at the back on
the PCB near the CAT5 jack) Lit when the link is alive and flashes to indicate activity.
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15
IP Phone 2007 menu systems
After you successfully log on, the menu systems are active and available.
An up or down arrow indicates the navigation key to press to scroll to the
next item. Labels appear on the soft keys, in response to items selected on
the screen.
Some IP Phone functions can be accessed through the main menu and
the Tools menu.
Main menu The IP Phone main menu system provides access to these menus and
functions.
Logoff Use this item to log off from the network.
See "Logging off" (page 25).
Audio If you have permission to change the default volume on the handset,
headset, and handsfree speaker, the audio item appears in the main menu.
If you do not have this permission, audio profile appears instead.
Use the audio menu to:
•view and edit your audio profile
•change the volume of the handset, headset, and handsfree speaker
•select a ring tone
See "Using the Audio menu" (page 47).
DisplayUse this item to adjust the contrast level of the display.
See "Adjusting the contrast and brightness of the display" (page 51).
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16 IP Phone 2007 menu systems
FeatureUse the Feature menu to access these submenus:
Assign
Use the Assign menu to:
•define the key type
•enable and disable AutoScroll
•enable and disable the Inbox feature
See "Using the Assign menu" (page 53).
Label
Use the Label item to change a label associated with a feature key.
See "Labeling a feature key" (page 57).
Options
Use the Options menu to:
•enable and disable auto hide
•define your default feature
•enable the Outbox feature
See "Using the Options menu" (page 57).
Reset
Use the Reset item to reset the feature keys to the default settings.
See "Resetting the feature key to the default settings" (page 59).
Language
Use the Language item to select the language used in the display.
See "Selecting the language" (page 61).
Time Use the Time menu to:
•select a time zone
•enable or disable Daylight Saving Time
•select the format used to display the time
•select the format used to display the date
•reset the time to the defaults
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Main menu 17
See "Using the Time menu" (page 63).
User Use the User menu to:
•view your username
•view your login type
•enable or disable auto login feature
•change your password
See "Using the User menu" (page 67).
HistoryUse History menu to:
•reset the Inbox
•reset the Outbox
See "Resetting the Inbox" (page 81) and "Resetting the Outbox" (page 85).
Diagnostics
Use the Diagnostics item to test the local mode.
See "Testing the local mode" (page 71).
Upgrade
Use the Upgrade item to perform a firmware upgrade. This item only
appears if a firmware upgrade is available.
See "Performing a firmware upgrade" (page 73).
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18 IP Phone 2007 menu systems
Menu hierarchy
Tools menu The tools menu provides access to these options.
If password protection is enabled the system prompts you for a password
when you open the Tools menu.
See "Touch panel tools area" (page 13) for location of the Tools key.
Network configuration
Use the Network Configuration option to display the information configured
during installation. This tool is used by administrators only.
Local diagnostics
Use the Local Diagnostics option to diagnose local problems. This tool is
used by administrators only.
See "Testing the local mode" (page 71).
Touch panel setup
Use the Touch Panel Setup option to calibrate the touch panel.
See "Calibrating the touch panel" (page 27).
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How to use the navigation keys 19
Contrast and brightness
Use the Contrast and Brightness option to adjust these levels of the display,
and to reset the sleep timer. To extend the life of the touch panel display,
the IP Phone uses a sleep timer, which turns off the backlight when the
preset time elapses.
See "Adjusting the contrast and brightness of the display" (page 51) and
"Adjusting the sleep timer" (page 87).
USB devices
Use the USB Devices option to view information about the device connected
to the USB port.
USB devices are not supported in release (I)SN09FF.
TFTP upgrade
Use the TFTP option to upgrade the firmware. This tool is used by
administrators only.
See "Performing a firmware upgrade" (page 73).
Preferences
Use the Preferences option to access the Button Customizing Tool. Use the
Button Customizing Tool to change the look of the dedicated feature keys.
See "Using the Preferences tool" (page 89).
How to use the navigation keys
The IP Phone terminal has four keys that you use to navigate the
menus, and to help you to enter text in the display. See "IP Phone 2007
components" (page 10) for the location of these keys.
When the menu system is active, the navigation keys behave this way:
•up key—return to the previous menu item
•down key—got to the next menu item
•left/right key—active when you can enter text. To move the cursor to the
left, press the left key. Press the right key to move the cursor to the right.
After you select an option, you can press Ok on the touch screen to execute
the selection.
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20 IP Phone 2007 menu systems
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