Nortel 2001 User manual

Part No. P0609359 03
March 24, 2004
Nortel Networks IP Phone 2001
User Guide
Business Communications Manager

3
IP Phone 2001 User Guide
Getting Started
The Nortel Networks IP Phone 2001 brings voice and data to your desktop.
Introduction
This guide contains information about:
• telephone buttons and lights
• telephone display
• telephone setup
• how to make and answer calls
• how to offset the time on your telephone display
• how to use the navigation buttons
• how to program memory buttons
The IP Phone 2001
Note: For information on telephone features and how to use them, refer to the Business
Communications Manager Telephone Feature User Guide.

4Getting Started
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IP Phone 2001 default buttons and descriptions
Telephone light
Flashes when a call rings at the telephone.
Lights up when Message for you appears on the display.
Feature button
Starts or ends a feature.
Display buttons
Shows feature options.
Navigation cluster buttons
Allows you to view items stored in your Call Log.
For more information on the Call Log feature, refer to “Navigation buttons” on page 9.
Services button (programmable memory button)
Allows you to view the scrollable display menu for feature options (FEATURE *900),
including the hot desking feature.
For more information on hot desking and other IP feature options, refer to the Business
Communications Manager Telephone Feature User Guide.
Note: Feature options in this menu are configured by your system administrator.
D
A
BC
E
F
G
H
IJ
A
B
C
D
E
or
Services

Getting Started 5
IP Phone 2001 User Guide
Telephone display
The following information appears on the display when the telephone is not in use:
- Set identification (number or name)
- Date and time
- Label for the Feature button
The following information appears on the display when the telephone is in use:
- Set identification (number or name)
- Label for the Feature button
- Call or feature information
- Labels for the display buttons
Button labels appear in capital letters directly above the display buttons. Button labels vary
depending on the type of call or feature in use.
Message button (programmable memory button)
Opens your mailbox on the internal voice message center.
For more information about mailbox options, refer to the documentation provided with the
internal voice message center.
Goodbye button
Ends an active call.
Hold button
Places an active call on hold
Line button (programmable memory button)
Allows you to make a call on an intercom line.
Volume bar
Adjusts the handset and ringer volume.
Display area examples
idle Active - internal call
F
or
Message
G
or
Goodbye
H
or
Hold
I
or
Line
J
DN: 2245
Feb 24 1:23 pm
Feature Feature
DN: 2245
2257
TRANSFE
R

6Getting Started
P0609359 03
Telephone setup
Basic telephone setup features are:
• Display contrast
• Language choice
• Ring type
Display contrast level
Adjust the contrast for the telephone display.
1Press Feature •‡.
2Press DOWN and UP to view the levels.
3Press OK to select a level.
Language choice
Select the Primary Language for the telephone display.
1Press Feature •fi‚⁄.
Select the Alternate Language for the telephone display.
1Press Feature •fi‚¤.
Select the Alternate Language 2 for the telephone display.
1Press Feature
•fi‚‹ .
Select the Alternate Language 3 for the telephone display.
1Press Feature
•fi‚› .
Ring type
Select a different ring type for your telephone.
1Press Feature
• fl.
2Press 1, 2, 3, 4, or NEXT or to hear the different ring types.
3Press OK to store the ring type.

7
IP Phone 2001 User Guide
Features and buttons
This section describes some of the IP Phone 2001 buttons and call features:
• Basic call features
• Navigation buttons
• Programmable memory buttons
Basic call features
There are many ways to make a call depending on your telephone programming and the type of
call.
External calls
1Lift the handset.
2Enter the external code (or line pool code) to access an external line.
3Dial the external telephone number.
External calls using the Line button ( or )
1Press or .
2Enter the external code (or line pool code) to access an external line.
3Dial the external telephone number.
4Lift the handset to speak with the person you are calling.
Contact your system administrator to confirm what external code or line pool code to use on your
telephone.
Note: When entering a line pool access code on PRI lines you will not hear dial tone.
Internal calls
1Lift the handset.
2Dial the extension number.
Internal calls using the Line button ( or )
1Press or .
2Dial the extension number.
3Lift the handset to speak with the person you are calling.
Contact your system administrator for a list of extension numbers.
Line
Line
Line
Line

8Features and buttons
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Answering calls
Lift the handset to answer a call when your telephone rings and the light flashes.
Hold ( or )
1While on a call, press or .
2To retrieve a held call, press or again.
Make or answer a second call
You can have two calls active at the same time. Use or to switch between calls.
To answer a second call while on another call
• Press or to answer the second call. The first call is automatically put on hold.
To hold a call and make a second call
• Press or to put the first call on hold and dial the telephone number of the second
call.
To return to the first call
• Press or again to return to the first call. The second call is automatically put on
hold.
Time offset
When your IP Phone 2001 is located in a different time zone from your system, the display shows
the system time not the local time. The Time Offset feature allows you to adjust the time that
appears on the display.
Before you begin, calculate the time difference, in hours, between the server time and local time.
To change the time that appears on your telephone display to local time:
1Press Feature •fi⁄‚.
2Press CHANGE.
3Press •to switch between adding or subtracting time.
4Using the dialpad, enter the number of hours between local time and system time.
Note: Press £to enter half hour increments.
5Press OK.
Note: It may take up to one minute for the change to appear on the display.
Hold
Hold
Hold
Hold
Hold
Hold
Hold

Features and buttons 9
IP Phone 2001 User Guide
Navigation buttons
Use the Navigation buttons to scroll through or make changes to your call log. Call Log displays
use the following special characters:
To view your Call Log:
1Press Feature °⁄¤.
2Press and to move through your items.
Press OLD or •to view old items.
Press NEW or £to view new items.
Press RESUME or ‚to return to the last viewed item.
3Press MORE or √ to view more information on an item.
To erase a Call Log entry:
1Press or while viewing an item.
To return a call from your Call Log:
1Display the desired number on your telephone.
2Edit the number, if required. You can add numbers for long distance dialing or line pool access
or remove numbers using TRIM and BKSP.
3Lift the handset.
1(underline) identifies a new item
¯ identifies answered calls
§ identifies long distance calls
/ identifies that the information has been shortened
Goodbye

10 Features and buttons
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Programmable memory buttons
There are three programmable memory buttons on your telephone. You can change the default
programming on these memory buttons with internal and external numbers or features
to give you one touch dialing or feature activation.
Programming memory buttons
You can program a memory button with a new number or feature.
External autodial
1Press Feature •⁄.
2Press a memory button.
3Enter the external number.
4Press OK to store the number.
Internal autodial
1Press Feature •¤.
2Press a memory button.
3Enter the extension number.
4Press OK to store the number.
2
3
1
3
Services button
Message button
Line button