Nortel Nortel IP Phone 1230 Instruction and safety manual

Commonly Used Nortel Telephone Functions
This quick guide shows you how to do the following things with you new Nortel IP Phone 1230:
• Log in
• Log out
• Change you phone password
• Access Voicemail
• Set the autodial keys
• Transferring Calls
• Call Forwarding
• Send incoming calls straight to VoiceMail

To log in’ to a handset
You can ‘log in to any Nortel 1230 handset, which will then allow you to receive any calls to your number.
1) Without lifting the handset, press the Services key once
2) Use the ‘up arrow navigation key once to locate ‘Virtual Office Login
3) Press the ‘enter key (in the centre of the ‘up ‘down buttons)
4) Enter your User ID (your 4 digit internal telephone number) and press the enter key again.
5) Enter your password (1111 as default) and press the enter key. You should now be logged in.
To log out’ from a handset
When you finish using a handset you can ‘Log out from that handset. This is typically done when you are
hot desking or using a shared handset.
1) Press the Services key once
2) Press the ‘up arrow navigation key once to locate ‘Virtual Office Logout
3) Press the ‘enter key (in the centre of the ‘up ‘down buttons)
4) You should now be logged out (most of the screen will clear and your number will no longer be
displayed).
To change your password
1) Press the Services key once
2) Use the ‘up or ‘down arrow navigation keys to locate ‘Password Admin
3) Enter your old password (1111 initially) and press the ‘enter key (in the centre of the ‘up ‘down buttons)
4) Enter your new 4 digit password and press the enter key.
5) Enter your new password again and press the enter key. Your password is now changed.
To enter the voicemail system
The Nortel 1230 handset will allow you to directly connect to the Speakeasy NT voicemail system, used on
all the University of Exeter telephone systems.
1) Lift the handset and press the Messages key
2) You will get the Speakeasy NT greeting and be asked to enter your mailbox (internal telephone) number
and PIN number.
3) You will then get options all voicemail actions

To set Autodial keys
Autodial keys allow you to dial numbers at the touch of a button. You can store up to 10 frequently used
numbers.
1) Press any one of the Autodial keys
2) Enter the number you want to autodial (including a 9 if it is an outside number)
3) Press the autodial key again.
To store Autodial names
Once you have saved your autodial numbers, you can type in a name to display instead of the number.
1) Press the Services key once ‘Telephone Options will be displayed.
2) Press the ‘enter key (in the centre of the ‘up ‘down buttons)
3) Press the ‘up arrow navigation key 3 times to locate ‘Change Feature Key label and press the enter key.
4) ‘Change Feature Key will flash, press the enter key again and ‘Select a Feature key will display.
5) Press the autodial key you wish to label, and delete the number from the display using the ‘Delete soft
key (one of the four keys directly below the screen – ‘Delete will appear in the screen directly above the
correct key). Edit feature key label will be displayed.
6) Enter the new name using the keypad (like a mobile phone, 222=C, etc.) When finished press the enter
key. You can now select further keys to change or press the ‘Cancel soft key 3 times to exit.
To transfer calls
Once you have answered a call you can transfer it to another internal phone.
1) Press the ‘Trans soft key (note it may be the first or second soft key).
2) Enter the number that you want to forward calls to.
3) When they answer press the ‘Trans soft key again to complete the transfer.
4) If the number does not answer press the yellow ‘Hang Up key
followed by the key with your number beside it to take the call back.
5) If the number answers but does not wish to take the call press the
key with your number beside it to take back the call.
6) Switch between the caller and the transferee using the ‘Trans soft
key and the soft key with your number beside it.

To forward calls and cancel call forwarding
You can forward calls from your Nortel 1230 Handset to another phone. Note: By default calls can only be
forwarded to an internal (4 digit) number and not a home number or mobile phone. If you need to forward
calls to an external number please contact the IT elp Desk (see below) to enable this facility.
1) Press the ‘Fwd soft key (display should say “Fwd” not “Trans”)
2) Enter the number that you want to forward calls to
3) Press the ‘Fwd soft key again.
4) The ‘> Fwd soft key now has a chevron in front of it indicating that calls are being forwarded:
5) To cancel call forwarding, press the ‘Fwd soft key again and the chevron will disappear.
To send incoming calls straight to VoiceMail
You can use the same procedure as above to forward your calls direct to VoiceMail if you are busy.
1) Press the ‘Fwd soft key
2) Enter 3111 on the keypad
3) Press the ‘Fwd key again
Known Issues
There are currently some known issues with the Nortel IP Phone 1230:
• Following any loss of power to the phone (ie a powercut in a building), you need to log in on the
telephone again. In some instances phones show a ‘DHCP error message. In this event the phone
needs to be unplugged from the network and plugged back in again. The phone will take a couple of
minutes to re-boot following which you should then be able to log in again.
• The message waiting light does not light up. This is because we have configured our phone system to
send all users an email message when they have a voicemail. If you do not get an email when you
receive a voicemail, please contact the IT Help Desk (details below)
Further Resources
There is a quick reference card (2 pages) and a full user guide (166 pages) available at the following link:
www.exeter.ac.uk/its/telecoms/nortel.shtml
For more information
Please contact the IT Help Desk:
IT Help Desk – 24/7 help & support
Phone: [phone]
Email: [e-mail]
Web: www.exeter.ac.uk/its/helpdesk