Nortel IP Phone 2004 User manual

Carrier VoIP
Nortel IP Phone 2004 User
Guide
NN10300-009
.

Document status: Standard
Document version: 06.04
Document date: 20 October 2006
Copyright © 2006, Nortel Networks
All Rights Reserved.
The information in this document is sourced in Canada, the United States of America, and the United Kingdom.
This is the Way, This is Nortel, Nortel, the Nortel logo, the globemark design, and the NORTEL NETWORKS
corporate logo, are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.
All rights reserved.

3
Contents
New in this release 7
Overview 9
Functional components 9
Hardware features 10
IP Phone display 11
Connecting the IP Phone 2004 components 13
Before you begin 13
Logging on 15
Displaying the menu 17
Logging off 19
Changing your audio profile 21
Adjusting the display contrast 23
Using the Feature menu 25
Using the Assign menu 25
Defining the key type 25
Assigning a directory entry to a feature key 26
Enabling or disabling autoscroll 27
Enabling or disabling the Inbox 27
Labeling a feature key 28
Using the Options menu 29
Enabling or disabling auto hide 29
Selecting the default line key 29
Enabling the Outbox feature 30
Resetting the feature key to the default settings 31
Selecting a language 33
Using the Time menu 35
Setting the time zone 35
Enabling Daylight Saving Time 35
Disabling Daylight Saving Time 36
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Nortel IP Phone 2004 User Guide
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4Contents
Setting the time format 36
Setting the date format 37
Resetting the default time 38
Using the User menu 39
Viewing your user name 39
Viewing your login type 39
Viewing, disabling, or enabling the auto login feature 40
Changing your password 41
Testing the local mode 43
Performing a firmware upgrade 45
Making a call 47
Use off-hook dialing 47
Using handsfree dialing 47
Using Predial 48
Answering and terminating calls 49
Answering a call 49
Terminating a call 49
While on an active call 51
Placing a call on hold 51
Using the mute feature 51
Transferring a call 52
Using the call park feature 52
While away from your desk 53
Forwarding calls 53
Conference calls 55
Setting up a conference call 55
Using the call join feature 56
Using the Inbox 57
Accessing the Inbox 58
Viewing Inbox call information 58
Storing a number from the Inbox 58
Using the Inbox to make a call 59
Resetting the Inbox 59
Using the Outbox 61
Accessing the Outbox 61
Viewing Outbox call information 62
Storing a number from the Outbox 62
Using the Outbox to make a call 63
Resetting the Outbox 63
Carrier VoIP
Nortel IP Phone 2004 User Guide
NN10300-009 06.04 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.

Contents 5
Additional features and controls 65
Using the dialpad to enter text 65
Use the Symbol key to enter special characters 65
Procedure job aid 66
Using the directory 66
Adding or editing a directory entry 66
Deleting an entry from the directory 67
Making a call using the directory 68
Volume Control Bar 68
Selecting a ring tone 68
LCD Indicator 69
Message Waiting Lamp 69
Accessories 71
IP Phone Key Expansion Module 71
Carrier VoIP
Nortel IP Phone 2004 User Guide
NN10300-009 06.04 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.

6Contents
Carrier VoIP
Nortel IP Phone 2004 User Guide
NN10300-009 06.04 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
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7
New in this release
There have been no updates to the document in this release.
Carrier VoIP
Nortel IP Phone 2004 User Guide
NN10300-009 06.04 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.

8New in this release
Carrier VoIP
Nortel IP Phone 2004 User Guide
NN10300-009 06.04 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.

9
Overview
The Nortel IP Phone 2004 brings voice and data to the desktop by
connecting directly to a local area network (LAN) through an Ethernet
connection.
Functional components
The IP Phone 2004 supports the following functional components:
•a handset
•a speaker and headset connector for handsfree operation
•a standard telephone keypad
•call service keys: Release, Hold, volume control, and Mute
•a liquid crystal display (LCD) area
•navigation keys for scrolling through menu items, the Inbox, the Outbox,
and directory lists
To use the IP Phone 2004, log on to the Communication Server 2100 IP
Client Manager by entering a user name and password. After log in, the
handset and keypad of the IP Phone operate in the same way as a standard
Meridian Business Set (MBS) telephone. Additional services and features
can be accessed using the soft keys of the function display area. Each of
the soft keys corresponds to a menu option, and the navigation keys can be
used to select a particular menu option. "IP Phone 2004" (page 10) shows
the functional components of the IP Phone.
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Nortel IP Phone 2004 User Guide
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10 Overview
IP Phone 2004
Hardware features
The IP Phone 2004 supports the following features:
•11 programmable feature keys that can be extended to 14
— six physical user-defined feature keys and six lines/features
accessed using the up and down navigation keys to scroll through
pages of features
— the primary directory number (DN) key (green) always has the PDN
displayed against this key
•four soft keys for navigation and selection of items in the menu system
Your IP Phone 2004 may not be configured to support soft key
functionality. Consult your system administrator.
•multifield liquid crystal display (LCD) display screen; four-line display
area
•speaker for on-hook dialing or on-hook listening
•volume control bar for adjusting ringer, speaker, handset and headset
volume
•six specialized fixed keys:
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IP Phone display 11
— Quit
— Directory
— Message (Inbox)
— Outbox
— Services
— Expand to PC (not used with the IP Client Manager)
•four call-processing fixed keys:
— Hold
— Goodbye
— Handsfree
— Mute
•shared LAN access with a PC through the use of the Internet Switch
Module; splits the LAN drop into separate feeds for the phone and a PC
•adjustable angle stand
•headset jack with On/Off key
•handsfree microphone
•automatic network configuration
•hearing-aid compatibility
Not all features are available on all telephones. Consult your system
administrator to verify which features are available.
IP Phone display
The IP Phone 2004 display is organized into 3 areas. "IP Phone display"
(page 11) describes each area.
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12 Overview
IP Phone 2004 display
•The login screen shows the digits on information line 0 as entered. The
user name and password can be a maximum of 15 digits.
•Six user-defined feature keys (soft-labeled 0-5) provide additional call
features for the IP Phone.
•Menu items appear on information lines 0 to 2 with the selected item
indicated by a shaded bar behind the item.
•Four soft keys allow you to select menu items, and to interact with the
menu system.
•To select a numerically-indexed menu item, select the item on the
screen and then press OK, or you can press the shortcut key (press the
dialpad key that corresponds to the number of the item). Shortcut keys
let you jump directly to the screen without scrolling. Only menu items
numbered 0-9 have a shortcut key.
•Press the Menu soft key or the Services key on the IP Phone to access
the menu system. See "IP Phone 2004" (page 10) for the location
of this key.
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13
Connecting the IP Phone 2004
components
Before you begin
CAUTION
Damage to Equipment
Do not plug the IP Phone into a regular telephone jack. This
results in severe damage to the IP Phone 2004. Consult your
system administrator to ensure that you plug your telephone into
a 10/100BaseT Ethernet jack.
See "IP Phone 2004" (page 10) for the location of the connectors.
Step Action
1Connect one end of the handset cord to the handset jack (identified
with a handset icon) on the back of the telephone. Connect the other
end to the jack on the handset.
2Choose one of the following connections:
•For an IP Phone not sharing LAN access with a PC, connect one
end of the CAT5 line cable to the LAN Ethernet port (identified
by a LAN icon) located on the back of the phone. Plug the other
end of the CAT5 line cable into the IP network.
•For an IP Phone sharing LAN access with a PC, connect one
end of the CAT5 line cable to the LAN Ethernet port (identified by
a LAN icon) located on the back of the phone, and the other end
to the IP network. Insert a second CAT5 line cable into the PC
Ethernet port located on the back of the phone (identified by a
PC icon) and the other end into the computer Ethernet port.
3Contact your installation technician for the correct power option. The
IP Phone can be powered by an AC adapter, or over a LAN.
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14 Connecting the IP Phone 2004 components
4For a secure power connection, thread the excess cord around the
strain relief retaining hook and channel provided.
5Secure the IP Phone footstand to the base. Use the angle grip on
the top back of the phone to adjust the angle of the phone.
—End—
IP Phone connectors
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15
Logging on
Follow this procedure to log on to the network. If the Centrex IP Client
Manager (CICM) is set up as part of a group of CICMs, you can choose
which CICM to connect to. After you select a gateway, the terminal directs
itself at that CICM and the Username screen appears.
If a firmware upgrade for the IP Phone is available, the system prompts you
to upgrade when you log on. If the firmware level is between the minimum
and maximum level set by the administrator, Yes and No options appear on
the soft keys. If the terminal is below the minimum level, the only option
available is Yes. You cannot log on until you perform the upgrade. To
perform an upgrade, see "Performing a firmware upgrade" (page 45).
Step Action
1If the Selective Gateway Login feature is configured on your system,
navigate through the list to select the gateway.
2When the gateway you want appears, press Ok, or start entering
your user name.
If the Username screen appears when you start to enter your user
name, the characters you already entered appear at the beginning
of the Username field.
3If you make a mistake, press Clear to clear the field, and then enter
the user name again.
If your user name is too long for the display (longer than 15
characters), the digits scroll to the left and an ellipsis appears to
the left of the user name.
4Press Ok.
The Password screen appears.
5Enter your password. For security, the password characters are
displayed as asterisks (*).
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16 Logging on
6If you make an error, press Clear to clear the field, and then enter
the password again.
7Press Ok.
You are logged on and the Menu screen appears.
—End—
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17
Displaying the menu
Follow this procedure to access the main menu. You must be logged on
to access the main menu system.
Step Action
1On the IP Phone, perform one of these actions:
•press the Menu soft key
•press the Services key
The main menu opens.
2Perform one of these actions:
•Select Logout. See "Logging off " (page 19).
•Select Audio Profile. See "Changing your audio profile" (page
21).
•Select Display. See "Adjusting the display contrast" (page 23).
•Select Feature. See "Using the Feature menu" (page 25).
•Select Language. See "Selecting a language" (page 33).
•Select Time. See "Using the Time menu" (page 35).
•Select User. See "Using the User menu" (page 39).
•Select Call. See "Resetting the Outbox" (page 63).
•Select Diagnostics. See "Testing the local mode" (page 43).
•Select Upgrade. See "Performing a firmware upgrade" (page
45).
—End—
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18 Displaying the menu
IP Phone 2004 menu hierarchy
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19
Logging off
Follow this procedure to log off from the network.
Step Action
1From the main menu, select Logoff.
2Press Ok.
A confirmation screen appears.
3Press Yes.
You are logged off from the system.
—End—
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Nortel IP Phone 2004 User Guide
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Copyright © 2006, Nortel Networks Nortel Networks Confidential
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20 Logging off
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