Nortel IP Phone 2004 User manual

Carrier VoIP
Nortel IP Phone 2004 User
Guide
NN10300-009
.

Document status: Standard
Document version: 06.04
Document date: 20 October 2006
Copyright © 2006, Nortel Networks
All Rights Reserved.
The information in this document is sourced in Canada, the United States of America, and the United Kingdom.
This is the Way, This is Nortel, Nortel, the Nortel logo, the globemark design, and the NORTEL NETWORKS
corporate logo, are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.
All rights reserved.

3
Contents
New in this release 7
Overview 9
Functional components 9
Hardware features 10
IP Phone display 11
Connecting the IP Phone 2004 components 13
Before you begin 13
Logging on 15
Displaying the menu 17
Logging off 19
Changing your audio profile 21
Adjusting the display contrast 23
Using the Feature menu 25
Using the Assign menu 25
Defining the key type 25
Assigning a directory entry to a feature key 26
Enabling or disabling autoscroll 27
Enabling or disabling the Inbox 27
Labeling a feature key 28
Using the Options menu 29
Enabling or disabling auto hide 29
Selecting the default line key 29
Enabling the Outbox feature 30
Resetting the feature key to the default settings 31
Selecting a language 33
Using the Time menu 35
Setting the time zone 35
Enabling Daylight Saving Time 35
Disabling Daylight Saving Time 36
Carrier VoIP
Nortel IP Phone 2004 User Guide
NN10300-009 06.04 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.

4Contents
Setting the time format 36
Setting the date format 37
Resetting the default time 38
Using the User menu 39
Viewing your user name 39
Viewing your login type 39
Viewing, disabling, or enabling the auto login feature 40
Changing your password 41
Testing the local mode 43
Performing a firmware upgrade 45
Making a call 47
Use off-hook dialing 47
Using handsfree dialing 47
Using Predial 48
Answering and terminating calls 49
Answering a call 49
Terminating a call 49
While on an active call 51
Placing a call on hold 51
Using the mute feature 51
Transferring a call 52
Using the call park feature 52
While away from your desk 53
Forwarding calls 53
Conference calls 55
Setting up a conference call 55
Using the call join feature 56
Using the Inbox 57
Accessing the Inbox 58
Viewing Inbox call information 58
Storing a number from the Inbox 58
Using the Inbox to make a call 59
Resetting the Inbox 59
Using the Outbox 61
Accessing the Outbox 61
Viewing Outbox call information 62
Storing a number from the Outbox 62
Using the Outbox to make a call 63
Resetting the Outbox 63
Carrier VoIP
Nortel IP Phone 2004 User Guide
NN10300-009 06.04 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.

Contents 5
Additional features and controls 65
Using the dialpad to enter text 65
Use the Symbol key to enter special characters 65
Procedure job aid 66
Using the directory 66
Adding or editing a directory entry 66
Deleting an entry from the directory 67
Making a call using the directory 68
Volume Control Bar 68
Selecting a ring tone 68
LCD Indicator 69
Message Waiting Lamp 69
Accessories 71
IP Phone Key Expansion Module 71
Carrier VoIP
Nortel IP Phone 2004 User Guide
NN10300-009 06.04 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.

6Contents
Carrier VoIP
Nortel IP Phone 2004 User Guide
NN10300-009 06.04 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.

7
New in this release
There have been no updates to the document in this release.
Carrier VoIP
Nortel IP Phone 2004 User Guide
NN10300-009 06.04 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.

8New in this release
Carrier VoIP
Nortel IP Phone 2004 User Guide
NN10300-009 06.04 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.

9
Overview
The Nortel IP Phone 2004 brings voice and data to the desktop by
connecting directly to a local area network (LAN) through an Ethernet
connection.
Functional components
The IP Phone 2004 supports the following functional components:
•a handset
•a speaker and headset connector for handsfree operation
•a standard telephone keypad
•call service keys: Release, Hold, volume control, and Mute
•a liquid crystal display (LCD) area
•navigation keys for scrolling through menu items, the Inbox, the Outbox,
and directory lists
To use the IP Phone 2004, log on to the Communication Server 2100 IP
Client Manager by entering a user name and password. After log in, the
handset and keypad of the IP Phone operate in the same way as a standard
Meridian Business Set (MBS) telephone. Additional services and features
can be accessed using the soft keys of the function display area. Each of
the soft keys corresponds to a menu option, and the navigation keys can be
used to select a particular menu option. "IP Phone 2004" (page 10) shows
the functional components of the IP Phone.
Carrier VoIP
Nortel IP Phone 2004 User Guide
NN10300-009 06.04 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.

10 Overview
IP Phone 2004
Hardware features
The IP Phone 2004 supports the following features:
•11 programmable feature keys that can be extended to 14
— six physical user-defined feature keys and six lines/features
accessed using the up and down navigation keys to scroll through
pages of features
— the primary directory number (DN) key (green) always has the PDN
displayed against this key
•four soft keys for navigation and selection of items in the menu system
Your IP Phone 2004 may not be configured to support soft key
functionality. Consult your system administrator.
•multifield liquid crystal display (LCD) display screen; four-line display
area
•speaker for on-hook dialing or on-hook listening
•volume control bar for adjusting ringer, speaker, handset and headset
volume
•six specialized fixed keys:
Carrier VoIP
Nortel IP Phone 2004 User Guide
NN10300-009 06.04 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.