Nortel BCM50 Installation guide

Part No. N0027157 01
08 April 2005
BCM50
System Overview

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ght © Nortel Networks Limited 2005
All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
Trademarks
*Nortel, Nortel (Logo), the Globemark, and This is the way, This is Nortel (Design mark) are trademarks of
Nortel Networks.
*Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.

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BCM50 System Overview
Business Communications Manager 50 (BCM50) is a complete, converged voice, data and
feature-rich business telephony applications solution for small business and small enterprise
branch offices. BCM50 gives you the features and applications of traditional small office PBX and
key systems, plus the new converged value of IP.
This system overview gives you a summary of the features and functionality of the BCM50. This
overview is for installers, network administrators, and anyone interested in a summary of BCM50.
BCM50 Hardware
Additional BCM50 Hardware
• BCM50 Expansion: a compact unit that accommodates the Media Bay Modules used by other
BCM platforms. The BCM50 main unit can support a maximum of two expansion units.
• Small System Wallmount Bracket: an inexpensive bracket designed for mounting the BCM50
or expansion unit to a wall. An optional wiring card is also available for use with the
wallmount bracket, which provides RJ-45 connectors for all main unit trunk and station
interfaces.
• Small System Rackmount Shelf: an inexpensive shelf designed for mounting a maximum of
4 BCM50s into a standard 19 inch rack. An optional patch field is also available that provides
RJ-45 connectors for all main unit trunk and station interfaces.
BCM50 is available in three configurations:
• BCM50: The compact main unit, suitable
for networks where integrated data routing
capability is not required, or networks that
already have an IP network
• BCM50e: includes an integrated Ethernet
router
• BCM50a: includes an ADSL router
For more information about the integrated
routers, see “BCM50e and BCM50a: BCMs
with Integrated Routers” on page 6.
For more information about BCM50 hardware,
see the BCM50 Installation and Maintenance
Guide.

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BCM50 supports the complete range of IP telephony capability offered by existing BCM products.
These features are enabled through the use of keycodes and require no additional hardware:
• VoIP Gateway (H.323): up to 12 VoIP trunks
• VoIP Telephony Clients: up to 32 VoIP Telephony clients, supporting the complete range of
Nortel IP phones
BCM50 Physical Dimensions
BCM50 has a compact plastic enclosure that is designed so that you do not need to add additional
hardware to enable features and applications. The compact size and flexible installation options
support fast installs, and accommodate the diverse environmental and physical conditions of small
businesses.
Physical dimensions of the BCM50 main unit and expansion unit:
The BCM50 main unit and expansion unit design features:
• external power supply
• stackable units
• rubber feet and can be installed on desktop or shelf
• optional wallmount bracket
• optional rackmount shelf
BCM50 Physical Interfaces
The BCM50 interfaces are designed so that you do not have to add additional hardware.
Your BCM50 comes with these interfaces:
• Twelve digital station ports that support the complete line of Business Series Telephones.
These ports are accessible through the front pane RJ-21 connector and are enabled through
keycodes.
• Four Analog Loop Supervised Trunks in versions using North American networking
standards. These ports are accessible through the front panel RJ-21 connector and are enabled
through keycodes.
• Four Analog Station interfaces with message waiting and CLID support in versions using
North American networking standards. These ports are accessible through the front panel
RJ-21 connector are enabled through keycodes.
• Page and auxiliary relay output on the front panel RJ-21 connector.
BCM50 main unit BCM50 expansion unit
Height 2” (5.1 cm) 2” (5.1 cm)
Width 8.5” (21.6 cm) 8.5” (21.6 cm)
Depth 12.5” (31.8 cm) 12.5” (31.8 cm)

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• Three port 10/100 Ethernet switch with auto sensing and auto polarity. Two of these ports also
support connecting optional expansion units.
• One 10/100 Ethernet port reserved for direct access management of the system
• Music on hold input supported either through front panel jack or RJ-21 connector
• USB port to enhance BCM50 management
You can extend the capacity of your system by using the optional “BCM50 Expansion Unit” on
page 9.
BCM50 Front Panel and Interfaces
Telephony Features
BCM50 comes with a full set of telephony features that can respond to the varied requirements of
your business. BCM50 supports:
• the base telephony features currently provided in BCM 3.6
• Business Series Telephones (except for Doorphone)
• analog station terminals, including phones and fax machines
IP Telephony Features
The cornerstone of convergence is IP telephony. BCM50 offers the complete range of IP
telephony features currently provided in the Business Communications Manager product line:
• G.711 and G.729 codecs
• echo cancellation
• H.323 IP trunking and MCDN over H.323
•T.38Fax
19 V DC
Power
Status
Power LED
OA&M
LAN
Port 1
Expansion Ports /
LAN 2 / LAN 3
Admin Button
(Reset)
Music In USB Analog Trunks, Digital Stations,
Analog Stations, Music on hold,
Page out, Aux Relay

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• Support for desktop clients: Nortel IP telephone portfolio including i2001, i2002, and i2004
desktop sets, and i2050 Software Phones for extending voice services to mobile and
home-based employees over the Internet
BCM50e and BCM50a: BCMs with Integrated Routers
BCM50 is available with an optional integrated ADSL or Ethernet router. These units suit the
needs of small businesses and small enterprise branch offices requiring external data networking
such as Internet access or VPN based networking to other offices.
Two variations of the BCM50 have an integrated router, depending on the WAN interface you
require: BCM50e (Ethernet WAN) and BCM50a (ADSL WAN). Both routers have these data
features:
• secure Internet access
• multi-site VoIP trunking using secure VPN tunnels
• wide-area VoIP applications with remote user support
• remote management and support
Common Features and Capabilities
BCM50a and BCM50e share the same rich set of functionality focused on secure Internet access
and VoIP.
BCM50e and BCM50a have three additional ports of Ethernet LAN switch for a total of six LAN
ports for local premises use. All Ethernet ports are 10/100 Mbps auto sensing, and support auto
polarity so no crossover cable is required to connect data hardware to the unit. An additional port
is provided for WAN access, either Ethernet or ADSL, depending on the model.

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The following features make BCM50a and BCM50e attractive for small sites who want to become
Internet-capable and multi-site enterprises with many small sites. Until now, however, they could
not be part of the corporate WAN because of the high cost of traditional WAN connectivity and
managed service:
BCM50e
The BCM50e provides call processing and data routing features, and is suitable for networks
where data routing capability using an integrated Ethernet router is required. The WAN interface
port provides 10/100 Ethernet with auto sensing and autopolarity. If you have existing or
alternative WAN access technology, you can still benefit from the VoIP features of the BCM50.
VPN
• up to five IPSec Branch Office Tunnels
(peer-to-peer)
• support for Dynamically addressed peers – ABOT
• support for Client Tunnel origination (not
termination) to simplify the connection to a larger
VPN Router network
• IKEv1 Main Mode
• IKEv1 Quick Mode
• Diffie-Hellman Group 1,2
• IPSec Tunnel Mode
• ESP
•NATTraversal
Security Services
• cryptographic services
• DES and 3DES
• data authentication SHA-1
• data authentication MD-5
• authentication services
• pre-shared secrets
• security services
• stateful firewall
• intrusion detection
NAT
• many to one, static, many to many
• port forwarding
• IPSec Pass through
• NAT support for tunnel mode IPSec tunnels
Router
• Clear text routing
• Static – through tunnel
• RIP v1 – through tunnel and clear
text
• RIP v2 – through tunnel and clear
text
IP Services
• DHCP client
• DHCP server with support for Nortel Internet
Telephones
• DNS Proxy
• DNS w / VPN client
•PPoE
• Configurable MAC address
• 5 Mbps clear text routing w/ 1500 byte packets
• 1.5 Mbps 3DES throughput w/ 1500 byte packets

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BCM50a
The BCM50a provides call processing, data routing features, and an integrated ADSL modem.
The BCM50a is a standalone “office in a box” of applications. With the BCM50a, you have
complete voice and Internet service with resulting efficiency and convenience. These features
provide a complete, integrated Communications Server/ADSL access package for ease of
interconnecting with service provider ADSL networks:
• ITU G.992.1 (G.DMT)
• G.992.1 Annex A
• ITU G.992.2 (G.Lite)
• ANSI T1.413 Issue 2
• DSL Forum document TR-042 ATM Transport over ADSL
• G.hs 994.1
• G.ploam G.997.1
• Auto negotiation rate adaptation
• RFC 2364 PPP over AAL5
• RFC 2684 Multiprotocol Encapsulation over ATM, both Bridged and Routed encapsulation
• Support for British Telecom SIN 329; BT Broadband IP Products requirements for End User
NTE equipment, where the router and ADSL modem functions are integrated into one device
• RFC 1483 “Multi-protocol over AAL5”
• RFC 2365 “PPP over AAL5”
• RFC 2516 PPoE
• Traffic shaping UBR, CBR
• ATM forum UNI 3.1 / 4.0 PVC (minimum 5 PVCs)

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BCM50 Expansion Unit
You can expand BCM50 trunk and station capacity by connecting up to two external BCM50
expansion units. Expansion ports on the BCM50 are enabled through keycodes.
The expansion unit fits easily with the BCM50, and is easy to integrate and install using the
wallmount and rackmount accessories. The expansion unit is connected to the BCM50 using an
RJ-45 CAT5 cable and uses its own external power supply, both of which are provided with the
expansion unit.
Each expansion unit is capable of supporting one Media Bay Module, the same products that are
used in the rest of the BCM product portfolio. BCM50 supports these Media Bay Modules:
• 4x16 Combo (4 analog trunks, 16 digital stations) - North America Only
• ASM8+ (8 port analog station interface) - North America Only
• CTM4 (4 port CLID trunk module) - North America Only
• CTM8 (8 port CLID trunk module) - North America Only
• DTM (digital trunk module)
• BRI (ISDN Basic Rate trunk module)
• DSM16+ (16 port digital station module)
• DSM32+ (32 port digital station module)
• GATM4 (4 port global analog trunk module)
• GATM8 (8 port global analog trunk module)
BCM50 Expansion Unit
MBM
Ejector
Expansion Port
to main unit
LAN Port
19 V
DC Power

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Mounting Kits
Businesses can have a range of physical environments in which the system must be installed.
BCM50 has optional accessories you can use to tailor the installation to the needs of the location.
Small System Wallmount Bracket
You can use this optional bracket to mount the
BCM50 and expansion unit to a vertical surface. You
attach the bracket to the surface, and hang the BCM50
from the bracket. The details on the bracket ensure
that the BCM50 securely locks into place.
The lower part of the bracket includes a covered cable
tray, allowing for organized and visually neat
management of cables. An optional add-in card is
available that mounts into the cable tray, providing
RJ-45 connections for the main unit trunk and station
interfaces.
Small System Rackmount Shelf
You can install this optional shelf in a standard 19
inch rack, and mount the BCM50 and expansion unit
on it. The details on the shelf firmly lock the BCM50
in place. The bracket also provides space to store
power supplies for the BCM50. An optional patch
panel is available to provide RJ-45 connections for
the main unit trunk and station interfaces.

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BCM50 Management
You can quickly and easily install, configure, and administer BCM50. These topics summarize the
BCM50 management areas:
•“Ease of installation” on page 11
•“Remote Management Accessibility” on page 12
•“On-Box and Device Manageability Features” on page 12
•“Set-Based Administration” on page 13, for “no-PC” programming of most of the system
•“Element Manager” on page 14, interface that supports all aspects of BCM50 element
management
•“Network Configuration Manager (NCM)” on page 16, for multi-element support
Ease of installation
BCM50 installation is simplified with innovative hardware and management tools.
The simple “rack and stack” nature of BCM50 physical installation, with the multipurpose
RJ-45-based connector strategy, gives you ease of installation. The dedicated RJ-45 port for
management access gives you easy access to the unit for on-site PC-based element management
tasks.
For BCM50 installations that require data networking, IP sets or VoIP trunking, BCM50 can
function as a DHCP client to a network DHCP server for automated IP address assignment.
BCM50 can also be a DHCP server to provide both IP phone sets and a directly connected Element
Manager PC with their IP configuration.
If you use Norstar set-based programming, you can install and program BCM50 telephony and
applications through set-based administration. Installers who familiarizing themselves with
set-based programming use the keypad of any telephone connected to the system to program the
system without requiring access to a PC.
All configuration programming can be done using the “Element Manager” on page 14.
Startup Profile
To accelerate the initial installation programming of system-level parameters, you can use the
Startup Profile to quickly bring the BCM50 to a basic operational state, ready to program, without
having to use Element Manager or set-based administration.
The Startup Profile is an easy-to-use template you can data-fill using Microsoft Excel.
The Startup Profile gives you a quick interface for defining parameters such as:
• system profile including country, telephony template and key voicemail attributes
• system IP parameters
• system-level telephony attributes to automatically create the system DNs
• keycode information through automated application of keycodes
• users and groups

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You fill out the template, save it to a USB memory stick and insert the memory stick into the USB
port of the BCM50 during the initial boot-up of the system. This information is read into the
BCM50 and applied through a single restart sequence.
The Startup Profile is similar to the Quickstart Profile of the BCM200 and BCM400, but can be
data-filled and applied without requiring an IP connection to the unit, or a PC or telephone set. It
executes more quickly, and includes a broader scope of system-level parameters.
Remote Management Accessibility
BCM50 has an integrated analog modem that can accept an incoming modem call on any BCM50
system line. You can configure the BCM50 system to let the modem auto-answer a specific line
with configuration options. Remote users can also first initiate a voice call to a person or an
auto-attendant, who transfers the call to the modem.
The analog modem also supports callback for management access to the BCM50, which can be
used to support auto-dialout on SNMP traps, and automated sending of Call Detail Records (CDR)
to a remote CDR collection point.
Although we do not recommend that you use the analog modem for transferring large files, the
modem gives you a flexible method of remote access to perform all programming tasks remotely.
The BCM50e and BCM50a give you remote management capability with a high-speed
connection. Tasks such as transferring backup files to a remote destination, and transferring
software update files, CDR records and log files, can be more efficiently supported than over the
analog modem.
On-Box and Device Manageability Features
BCM50 has an SNMPv3 interface that includes support for SNMP v1/v2 for management by
legacy SNMP managers. SNMPv3 delivers improved security features for SNMP device access.
The BCM50 main unit supports the following versions of SNMP:
• SNMP v1 - the first implementation of SNMP; this version supports protocols such as IP
• SNMP v2C - provides improved efficiency and error handling
• SNMP v3 - provides improvements in security and privacy
Using the BCM50 Element Manager, you can select which versions of SNMP you want the
BCM50 agent to support.
Management Information Bases provide access to the managed objects of a system and specify the
format of traps. BCM50 supports these standard MIBs for remote management:
• MIBII RFC 1213 - second version of the Management Information Base for use with network
management protocols in a TCP/IP-based internet. It includes System Group, Interfaces
Group, and is a baseline RFC implemented by data networking systems.
• Entity MIB RFC 2737 - describes managed objects used for managing multiple logical and
physical entities managed by a single SNMP agent.

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• System Host MIB RFC 2790 MIB for managing host systems. Defines a set of objects
common across many computer system architectures that are useful for the management of
host computers, such as memory, CPU, and so on.
• SmallSiteEvent MIB for traps.
• RFC 2261 - SNMP Framework MIB.
BCM50 has adopted the Common Information Model (CIM) standard according to the industry
standards organization Distributed Management Task Force (DMTF), which provides a modeled
method of managing system programming parameters. BCM50 uses the transport mechanism CIM
operations over HTTP using XML, also referred to as CIM-XML. The BCM50 CIM-XML
interface provides a consistent way to manage data on the device, whether by the BCM50 Element
Manager, NCM, or third-party network or service management applications.
Log Management
BCM50 log management includes, in addition to the component logs that are provided by
BCM200 and BCM400 systems, security logs, configuration change logs, alarm logs and system
logs.
Set-Based Administration
BCM50 gives you the ability to use a telephone interface to program much of the BCM50 system.
Set-Based Administration benefits:
• BCM50 installations that do not have TCP/IP connectivity
• BCM50 installations where the installer does not have access to a computer on-site
• installers who prefer the speed of programming using set-based administration
• installers who are familiar with the Norstar interface
With set-based administration, you can manage:
• core telephony
•voicemailservices
• IP network settings
• keycode entry
• admin password change
• modem on/off
Multiple languages are supported, consistent with Norstar set-based administration.

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Element Manager
Element Manager gives you access to BCM50 information in a new off-box management
architecture. Element Manager has a task-based interface for greater ease of use.
If you have used Business Communications Manager Unified Manager, you will find that
performing common BCM50 programming tasks is simpler, faster, and more information-rich on
Element Manager, which requires less clicking through the interface to get to tasks. You can get to
any programming screen in three mouse-clicks or less.
Programming data is organized in the Element Manager to quickly show all of the associations
between data in the form of tables. This eliminates having to look in multiple places to get a
system view of the programming.
Element Manager
Element Manager runs on a PC, and the information required to draw the screens is contained
locally within the client application. The only data transferred between Element Manager and the
BCM50 are queries and actual data. Element Manager has familiar Microsoft Office-like
capabilities, such as the ability to sort information.
All of the traditional BCM administration tools have been integrated into Element Manager,
including managing backups and software updates.
Element Manager has an element navigation panel for organizing a network of elements. You can
manage multiple elements at the same time. After you connect to an element, you can perform
configuration and administration tasks.

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The Element Manager Administration interface
Element Manager’s Administration management environment includes:
• BCM50 diagnostic and maintenance tools, including BCM Monitor.
• Fault management for viewing BCM50 alarms. You can set which alarms are displayed in the
Element Manager alarm browser and which alarms trigger an SNMP trap.
• Log management for off-box transfer of logs, including component logs and administrator
logs such as alarm log, security log, configuration change log, and system log.
• Software management tools for software updates (for example, for corrective software) and
software upgrades.
• Backup and restore. You can schedule configuration backups or application backups. An
application backup includes data generated through the day-to-day use of the on-box
applications as well as the configuration data. A scheduled backup provides the ability to
routinely perform a backup, which can be kept on the BCM50 hard drive or transferred to an
off-box destination such as network folder, FTP server or locally attached USB storage device.
For backup and restore, software management, and log management, a flexible set of source and
destinations is supported along with protocols to access them. For example, you can save backups
from the BCM50 to either the USB port, the Element Manager client PC (on-demand only), a
shared drive available on the network, or a remote FTP server.
Software Updates
To ensure that BCM50 will be low-cost to maintain, even in an environment of security and
corrective content updates, this is how BCM50 handles software updates:
• Software updates can be downloaded to the BCM50, either on-demand or according to a
schedule, from a USB port, a shared network drive, a remote FTP server, or a client PC.
• Update software is automatically checked against the BCM50 software history and validated
before it is transferred.
• You can schedule the application of the software update separately. For example, you can
schedule a download for Tuesday night, but the application can be scheduled for Friday at 2
a.m.
• Multiple software update packages can be programmed to be applied at the same time.
• One software update package may include updates for multiple software components. While
many software updates will not require a system reboot, some software components require a
reboot for the update to take effect. There will be no more than one system reboot if one or
more of the software components being updated by the software update package require a
reboot.
• Software upgrades are handled in the same way and use the same tool as software updates.
• You can set up the entire software update process for hands-off operation if the software
content can either be downloaded remotely, or sent out and installed from the USB port.

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Keycodes
The BCM keycode structure has been redesigned with these capabilities:
• One keycode validates all feature entitlements, which simplifies installation.
• You can apply keycodes in a number of ways:
— through Element Manager
— through set-based administration
— through NCM
— through a USB memory stick
Network Configuration Manager (NCM)
Many Business Communications Manager customers already use the optional client-server based
management application NCM to manage their multi-site BCM200/400 network. Designed to
provide a system-wide perspective for up to 2000 BCM devices, Network Configuration Manager
is a centralized database that stores information about every Business Communications Manager
device on your network.
NCM for BCM50 includes centralized backup and restore management, common file distribution
(for example, system greeting files), parameter configuration, and automated software update
distribution. You can manage large BCM50 networks and mixed BCM50/200/400 networks using
the NCM.

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BCM50 Applications
BCM50 has a wide range of high-value applications. You enable these applications through
keycodes, and do not require any additional hardware.
BCM50 gives you ten ports for connecting to CallPilot and Call Center. Each port supports one
connection to that application. For example, four callers could be leaving voice messages, and two
callers could be in the auto attendant while four callers are listening to voice messages. The
number of ports can support a fully configured a BCM50 system with a full complement of voice
mailboxes.
BCM50 comes with CallPilot. Keycoded CallPilot options are also available, as are other BCM50
applications, such as LAN CTE, Personal Call Manager and Call Detail Recording.
CallPilot
BCM50 is a versatile business communications tool that you can use to:
• answer incoming calls
• offer callers a selection of options to route their calls or access information
• provide advanced voicemail, Auto Attendant and call handling capabilities
CallPilot Manager is a web-based application that is accessible through the BCM50 Element
Manager. You use CallPilot Manager to set up and administer BCM50.
CallPilot Manager

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Features included with CallPilot
Voicemail
Records messages and stores them in a mailbox for easy retrieval. Business telephones on your
system can have their own mailbox and greeting. Information can be distributed quickly to
departments and workgroups.
Auto Attendant
The CallPilot answering service that answers your business calls promptly, 24 hours a day, with a
Company Greeting, plays a list of options to callers, and performs call routing functions in
response to caller selections.
Custom Call Routing (CCR)
Enhances the Auto Attendant menu with customized menus and information messages. With CCR
you can determine the menu options and record the voice prompts that guide callers along call
paths.
Fax Answering
Fax Answering lets outside callers send faxes to the main site telephone number. Fax Answering is
available even if you do not have the Fax option installed on your system. With Fax Answering, a
fax call that arrives through the Auto Attendant or CCR transfers to a specified extension.

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CallPilot options
CallPilot has options that enhance your office communications. You need a keycode to enable a
CallPilot option. Contact your vendor if you want to purchase a software authorization code.
Message Networking
Message Networking links your BCM50 system with other voicemail systems and allows the
exchange of voice messages between users at different sites. CallPilot supports Voice Profile for
Internet Mail (VPIM) and Audio Messaging Interchange Specification (AMIS) networking.
For more information, see the CallPilot Message Networking Set Up and Operation Guide.
Call Center
Call Center is an application that handles incoming calls as efficiently and economically as
possible. Call Center answers calls, then routes the calls to agents in a skillset that most closely
matches the needs of the caller. Calls can be routed based on the origin of the call, the destination
of the call, or the information entered by the caller. Callers can be given high or low priorities.
Callers can overflow to different groups or skillsets of agents, transfer out of the system, leave a
message, and hear announcements or informative messages.
For more information, see the Nortel Networks Call Center Set Up and Operation Guide.
Fax
Fax is a CallPilot option that enhances your office communications by providing incoming and
outgoing fax capability. With Fax, callers can send and retrieve fax messages as easily as they send
and retrieve voice messages. The Fax option includes Fax Mail, Fax On Demand and Fax
Overflow. Fax Answering is available even if you do not have the Fax option installed on your
system.
For more information about Fax, refer to the CallPilot Fax Set Up and Operation Guide.
Unified Messaging
With Unified Messaging, subscribers can use their e-mail application to access voice, fax and text
messages from their personal computer. Unified Messaging can be used with several popular
e-mail applications:
• Microsoft Outlook 2000, Outlook 2002 (XP), Outlook 2003 including Internet Mail Mode
• Lotus Notes - 5.x and 6.x
• GroupWise - 6.x
• Microsoft Outlook Express - 5.x and 6.x
• Netscape Messenger (Netscape Communicator) - 6.2x
• Netscape Mail - 7.0x
• Qualcomm Eudora Pro - 6.1.2
For more information, see the Unified Messaging Configuration Guide.

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LAN CTE
BCM Computer Telephony Integration (CTI) products provide an interface between your personal
computer and your BCM50 system. With these products, you can use telephony applications
through the Windows operating system to control your telephone.
One of the software components of BCM CTI is LAN CTE (Local Area Network Computer
Telephony Engine). LAN CTE provides an interface between your personal computer, your
telephone, and the BCM50 system. With LAN CTE installed on your computer, you can run LAN
CTE or TAPI applications to communicate with and control your telephone.
For more information, see the LAN CTE Configuration Guide.
Call Detail Recording
Call Detail Recording (CDR) is an application that collects call activity. Each time a telephone call
is made to or from your company, CDR can record the information about the call. You can use the
information CDR collects to create reports about call activity. CDR also provides an interface to
third-party applications to allow for call accounting and billing.
For more information, see the Call Detail Recording System Administration Guide.
Personal Call Manager
Personal Call Manager is a TAPI-based application that provides an easy-to-use interface between
your computer and your telephone. You use the telephone to speak with a caller. You can
customize your Address Book and your calls. Basic functions that Personal Call Manager
performs include making and answering calls, putting calls on hold, transferring calls, and making
conference calls.
For more information, see the Personal Call Manager User Guide.