Nortel Enterprise Edge Feature Programming... User manual

Enterprise Edge
Feature Programming
Telephone Guide
© 1999 Nortel Networks
P0908510 Issue 01

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Contents
Chapter 1 Getting Started 13
Using this guide 13
Understanding programming 13
Before you start 14
What you’ll need to do programming 14
Understanding the telephone buttons 14
Using the buttons under the display 14
A map for working in programming 16
The M7410 Cordless Telephone (CT) 21
Starting and ending a session 21
Ending a session 21
Chapter 2 Frequent programming operations 23
Changing the time and date on the display 23
Adding or changing a system speed dial 23
Changing the name of a telephone 24
Changing the name of a line 25
Making changes to Call Forward No Answer 25
Change the number of times the telephone rings before it is forwarded
26
Making changes to Call Forward on Busy 26
Making Changes to Do Not Disturb on Busy 27
What would you like to do next? 28
Chapter 3 Answering calls 29
Answering incoming calls with Hunt Groups 29
Answering an incoming call 29
Line buttons 29
What line indicators mean 30
Rings you may hear 30
Answering calls at a prime telephone 30
Using a central answering position (CAP) module 31
Customizing your CAP module 31
Monitoring telephones with the CAP module 31
Release button 32
Hearing aid compatibility 32
Viewing information about a call on the display 32
Using Call Information for a particular call 32
Displaying Call Information before or after answering 33

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Displaying Call Information for a call on hold 33
Making Call Display information appear automatically at a telephone
33
Changing which information is shown first about a call 34
Picking up a call ringing at another telephone 34
Answering any ringing telephone using Directed Pickup 34
Answering any ringing telephone using Group Pickup 35
Changing a telephone’s pickup group 35
Trunk Answer 36
Answering a call using Trunk Answer 36
Answer buttons 36
Creating a Conference Call 37
Disconnecting one party 37
Independently holding two calls 38
Putting a conference on hold 38
Removing yourself from a conference 39
Listening to a call as a group 39
Canceling Group Listening 40
Using Handsfree/Mute 40
Answering calls without lifting the receiver 40
Making calls without lifting the receiver 40
Muting Handsfree 41
Changing a regular call to handsfree 41
Changing a handsfree to a regular call 41
Using Handsfree 41
Changing Handsfree for a telephone 41
Handsfree Answerback 42
Turning Privacy on or off for a call 43
Creating a conference by releasing privacy 43
Making a call private 43
Checking call length using Call Duration Timer 43
Disconnecting by accident 44
Time 44
Chapter 4 Making calls 45
Choosing a line using a line button 46
Line pools 46
Using a line pool to make a call 47
Programming a memory button with a line pool feature code 47
Changing how you dial your calls 48
Using Standard dial 48
Using Automatic dial 48
Using Pre-dial 48
When the internal number you have called is busy 49
Priority Call 49

Contents 5
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Making a priority call 49
Giving a telephone the ability to make priority calls 49
Using Ring Again 50
Turning on Ring Again 50
Canceling Ring Again 50
Chapter 5 Time savers for making calls 51
Storing a number on a memory button for Autodial 51
Adding an autodial button 51
Choosing a line for Autodial 51
Using intercom as the line for Autodial 52
Using Last Number Redial 52
Preventing a telephone from using Last Number Redial 53
Using Speed Dial 53
Making a speed dial call 54
Changing and adding System Speed Dials 54
Adding or changing User Speed Dial 54
Using Saved Number Redial 55
Saving a number 55
Dialing a saved number 56
Preventing a telephone from using Saved Number Redial 56
Chapter 6 Handling many calls at once 57
Using Hold 57
Retrieving a held call 57
Holding automatically 57
Listening on hold 57
Holding a call exclusively 58
Using Call Queuing 58
Chapter 7 Transferring calls 59
Using the transfer feature 59
Transferring a call 59
Transferring external calls 59
Canceling a transfer 60
Using Camp-on 61
Parking a call 62
Retrieving a parked call 62
Using Call Park 62
Using Callback 64

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Chapter 8 Forwarding your calls 65
Forwarding your calls to another telephone 65
Canceling Call Forward 65
Using Call Forward at your telephone 65
Overriding Call Forward 66
Changing the automatic Call Forward settings for a telephone 66
Changing Forward no answer 66
Changing the delay before a call is forwarded 66
Forward on busy 67
DND on Busy 67
Call Forward and voice mail 67
Line Redirection 68
Turning on Line Redirection 68
Canceling Line Redirection 69
Allowing a telephone to redirect calls 69
Turning the redirect ring for a telephone on or off 70
How Line Redirection is different from Call Forward 71
Using Line Redirection 72
Chapter 9 Communicating in the office 73
Paging 73
Making a page announcement 73
Activating and deactivating the ability to page 73
Creating page zones 74
Using Page with external paging equipment 75
Sending messages 75
Sending a message 76
Canceling a message you have sent 76
Viewing your messages 77
Replying to a message 77
Replying to a message using an analog telephone connected to an
ASM 77
Removing items from your message list 78
Removing items from your message list using an analog telephone
connected to an ASM 78
Viewing messages you have sent 79
Using Voice Call 80
Making a Voice Call 80
Muting Voice Call tones 80
Answering a Voice Call without touching your telephone 80
Preventing Voice Calls to your telephone using Voice Call Deny 81
Canceling Voice Call Deny 81

Contents 7
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Chapter 10 Tracking your incoming calls 83
Using Call Log 83
Call Log options 84
Logging a call manually 84
Deleting old log items 84
Viewing your Call Log 84
Viewing a Call Log item 85
Erasing log items 85
Making a call using Call Log 85
Creating a password to your Call Log 86
Changing your Call Log password 86
Deleting an assigned password 86
Programming a telephone to log calls automatically 86
Using voice mail 88
Chapter 11 Customizing your telephone 89
Finding out what a button does using Button Inquiry 89
Making the display darker or lighter using Contrast adjustment 89
Changing the language on the display 90
English 90
French 90
Spanish 90
Programming a feature code onto a memory button 90
Programming feature buttons 90
Erasing a feature button 91
Applying button cap labels 92
Types of button caps 92
Identifying the telephones 92
Enterprise Edge default button assignments 93
Rules of default button assignment 93
M7310 telephone button defaults 94
M7324 telephone button defaults 95
M7100 telephone button defaults 95
Moving line buttons 95
Changing the type of ring 96
Adjusting the Ring volume 96
Hiding the message or calls indication 97
Restoring the messages and calls indication 97
Chapter 12 User preferences 99
Using User preferences 99
Changing button programming 99
Changing User Speed Dial 100
Changing Call Log options 100

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Changing how calls are dialed 100
Changing the language used on the display 100
Making the display lighter or darker 100
Changing the telephone’s ring 100
Chapter 13 Programming Hunt Groups 101
Adding or removing members from a group 102
Moving members of a group 102
Assigning or unassigning lines to a group 103
Setting the distribution mode 103
Setting the hunt delay 104
Programming busy line setting 104
Programming the queue time-out 105
Programming the overflow set 105
Setting the name 105
Chapter 14 Telephone features 107
Installing Enterprise Edge telephones 107
Naming a telephone or a line 108
Moving telephones 109
Stopping calls from ringing at your telephone using Do Not Disturb
(DND) 109
Stopping calls 109
Refusing to answer a call 109
Canceling Do Not Disturb 109
Using Do Not Disturb 110
Using Background Music 110
Turning Background Music off 110
Chapter 15 ISDN PRI 111
Benefits 111
ISDN PRI features 111
Network Name Display for PRI 111
Name and number blocking for PRI 112
Emergency 911 Dialing 112
2-way DID 112
Call by Call service selection for PRI 113
Dialing Plan and PRI 113
Service provider features 114
Call Forward 114
Canceling Call Forward 114
Calling the number your calls are forwarded to 114
Automatic Call Back 114
Automatic Recall 115

Contents 9
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
ISDN applications for PRI 115
Videoconferencing and video telephony 115
Desktop conferencing 115
File transfer 115
Telecommuting 115
Group 4 fax 115
Remote LAN access 115
Leased line backup 115
LAN to LAN bridging 116
Internet and database access 116
Chapter 16 Using System features 117
Using alternate or scheduled services 117
Preventing certain calls from being made 117
Making additional telephones ring 117
Changing the lines used by outgoing calls 117
Turning Services on and off 117
An example of how to turn on a Service manually 118
Turning Services on and off using feature codes 119
Viewing the active Services from a two-line display telephone 119
Viewing the active Services from a one-line display telephone 120
User passwords 121
Registration password 121
Clearing a Call Log password 121
Using special telephones 121
Direct-dial 121
Changing the direct-dial telephone assignments 122
Hotline 122
Bypassing a Hotline 122
Making a telephone a hotline telephone 123
Control telephone 123
Using Set lock 123
Changing Set Lock programming for a telephone 124
Using an auxiliary ringer 124
Turning the auxiliary ringer for a telephone on or off 124
Using Host System dialing signals 125
Link 125
Preventing a telephone from using Link 125
Pause 126
Long Tones 126
Programmed Release 126
Run/Stop 127
Wait for Dial Tone 127
Using pulse dialing for a call 127
Using your Enterprise Edge system from an external location 127

10 Contents
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Controlling access to your Enterprise Edge system 128
Direct inward system access (DISA) 128
Class of Service (COS) 128
Maintaining security 129
Accessing Enterprise Edge remotely over the public network 129
Tones 129
Using Class of Service (COS) passwords 130
Changing your Class of Service 130
Chapter 17 General System features 131
Pulse or tone dialing 131
Disconnect supervision 131
Hunt Groups 131
Internal numbers 131
Line assignment 131
Target line 132
Line pools 132
Overflow call routing 132
M7100 telephone 133
Memory buttons 133
One-line display 133
Prime line 134
Private lines 134
Volume bar 134
Wall mounting 134
Chapter 18 Companion Features 135
Programming Companion Wireless 135
Registration password 135
Portable telephone programming 136
Radio data 137
Registering individual portables 139
System programming 139
Twinning between portables and Enterprise Edge wireline telephones
140
Using your portable telephone 141
Using Enterprise Edge features 142
Using new features 143
Supporting additional features for portables 144