Oki MC560 MFP CX2032 User manual

MC560 MFP
CX2032 / CX2033 MFP
Service &
Troubleshooting
Guide
Revision 2.0
Disclaimer
Every effort has been made to ensure that the information in this document is complete, accurate, and up to date. The manufacturer assumes no responsibility
for the results of errors beyond its control. While all reasonable efforts have been made to make this document accurate and helpful as possible, we make no
warranty of any kind, expressed or implied, as to the accuracy or completeness of the information contained herein. For the most up-to-date service information
available, visit our website at www.okidata.com © Okidata Americas, Inc. 2008

2
Contents
Maintenance Procedures – Printer / ADF / Scanner…..3-6
Exterior Cleaning……………………………………………………………3
Cleaning inside the Printer…………………………………………………..3
Cleaning the LED lens array………………………………………………...4
Cleaning the Pickup Roller…………………………………………………..5
Cleaning the ADF and Scanner……………………………………………. 6
Self Diagnostics…………………………………………….7-30
Operator Alarms…………………………………….. ……………………….7-13
Error Messages………………………………………………………………..13-24
Service Error Codes…………………………………………………………..25-30
System Maintenance/Adjustments……………………….31-47
User Maintenance Menu………….………..…………………………………31-33
Service Maintenance Menu…………..…………………………….................33-45
Fax Maintenance (Service Mode Menu)……………………………...............46-47
Troubleshooting…………………………………...............48-91
Basic Troubleshooting ……………………………………………………….48-51
Paper Feed Troubleshooting………………………………………………….52-72
Service Error Code/Hardware Troubleshooting……………………………...73-80
Image Quality Troubleshooting ……………………………………………...81-87
Network Troubleshooting ……………………………………………………88-89
Fax Troubleshooting………………………………………………………….90-91

3
Maintenance Procedures – Printer / ADF / Scanner
Cleaning the exterior of the printer
*Be sure to turn off the power to the printer.
Clean the interior and exterior with a soft clothe and a vacuum cleaner.
Note: Be careful not to touch the image drum terminals, LED lens array, and LED connectors.
Cleaning the interior of the printer
* Be sure to turn off the power to the printer.
Open the top cover by pressing the open button and remove the image drums.
* The image drums are sensitive to light. Be sure to cover the drums.

4
Raise the fuser lock levers and remove the fuser. Use Caution: Fuser will be hot!
Clean the interior of the printer with a dry, lint free clothe and a vacuum.
Cleaning the LED Heads
*Be sure to turn off the power to the printer.
Open the top cover by pressing the open button and wipe the four LED heads with a soft dry lint
free clothe.

5
Cleaning the Pickup Rollers
*Be sure to turn off the power to the printer.
Remove the paper cassette and clean the rollers with a damp clothe.
Clean the separation pad on the cassette with a damp clothe.

6
Cleaning the Document Glass
*Be sure to turn off the power to the printer.
Open the Automatic Document Feeder and clean the document glass with a damp clothe.
Cleaning the ADF
Clean the feed roller and separation pad with a damp clothe.

7
Self Diagnostics
LCD Message List
When the printer detects an irrecoverable error, it displays a service call error in the LCD like the
one given below: When a service call error is issued, an error code is displayed in the lower line of
the LCD, accompanied by the relevant error information. Be sure to make a note of this error
information (numeric values representing an address, etc.) since such information will be required
for the subsequent trouble analysis/solution. The error codes and their meanings, as well as the
related remedial methods for Operator Alarms and Service Codes are given in the following Tables.
Service call
nnn: error
Note! "nnn" is an error code.
Self Diagnostic Operator Alarms
Display on OP Panel Error Code
Description
LOAD %MEDIA_SIZE%/
%MEDIA_TYPE% AND PRESS
ONLINE SWITCH
%ERRCODE%:%TRAY% MEDIA
MISMATCH
461
462
The size of paper or media type in the tray does not match the print
data. Load paper in tray
(It takes a while until the status disappears after you have closed the
tray and the lever lifted.)
Error 461 : Tray1
Error 462 : Tray2
The paper size displaying form of the custom mode is the same as
above. If the ONLINE key is pressed, the printer will ignore this error
and print the print job.
LOAD %MEDIA_SIZE%/
%MEDIA_TYPE% AND PRESS
ONLINE SWITCH
%ERRCODE%:%TRAY% MEDIA
MISMATCH
460
The size of paper or media type in the tray does not match the print
data. Load paper in tray (It takes a while until the status disappears
after you have closed the tray and the lever lifted.)
Error 460 : MP Tray
The paper size displaying form of the custom mode is the same as
above. A user needs to press ONLINE key after changing the paper.
DOWNLOAD MESSAGE
PROCESSING
Error
Varies Indicates that message data to be updated is being processed.
DOWNLOAD MESSAGE
WRITING
Error
Varies
Indicates that message data to be updated is being written.
DOWNLOAD MESSAGE
SUCCESS
Error
Varies
Indicates that message data to be updated has been written
successfully.
DOWNLOAD MESSAGE
FAILED %CODE%
Error
Varies
Indicates that writing of message data to be uploaded has been failed.
%CODE% is a decimal value (one digit) and represents the cause of
failure in writing.
= 1 ··· Unknown: Cause of failure unknown
= 2 ··· DATA_ERROR: Hash check error in data reading/writing, or
abnormal FLASH
= 3 ··· OVERFLOW: Downloading failure due to FLASH memory full at
starting or during writing in a language file
= 4 ··· MEMORYFULL: Memory reservation failure
= 5 ··· UNSUPPORTED_DATA: Downloading data unsupported on the
Printer
NETWORK CONFIG
WRITING
Error
Varies
This appears during the NIC configuration data is storing into the flash
memory, as the setting was changed.

8
WAIT A MOMENT
NETWORK INITIAL
Error
Varies
This appears when the NIC initialization is occurred, as the setting was
changed.
LOAD %MEDIA_SIZE%
%ERRCODE%:%TRAY% EMPTY
491
492
Printing request is issued to an empty tray. Load paper. (It takes a
while until the status disappears after you have closed the tray and the
lever lifted.)
Error 491 : Tray1
Error 492 : Tray2
The paper size displaying form of the custom mode is the same as
above. In this state, Leisus I/F : corresponding bits of both
LFTERR and LFTERR2 should be '0' (except MP Tray).
LOAD %MEDIA_SIZE% AND PRESS
ONLINE SWITCH %ERRCODE%:MP
TRAY EMPTY
490
Printing request is issued to an empty MP Tray. If it goes through a
definite period of time (PU firmware holds time(3 sec)) after a user
places paper, a printer will lift up the multipurpose tray, and will perform
re-feeding. If a user pushes the ONLINE button before timeout, the
printer perform also re-feeding,.
Error 490 : MP Tray
In this state, Leisus I/F : corresponding bits of both LFTERR and
LFTERR2 should be '0'. Programmer's note: When the ONLINE button
was pressed, the controller (CU) should send MPTPECLR command to
the engine (PU). The engine would clear this state after receiving that
command. This error is occurred, when the MP Tray is in the home
position and the sensor "PE SNS2" cannot detect papers.
INSTALL PAPER CASSETTE
%ERRCODE%:TRAY1 OPEN
440
Indicates removal of the paper cassette of Tray 1 that is a paper path in
attempting to print from Tray 2.
INSTALL PAPER CASSETTE
%ERRCODE%:%TRAY% MISSING
430
Indicates that paper feed is unavailable in attempting to print from Tray
1 due to removal of the paper cassette of Tray 1. (Occurs only when
Tray 2 has been installed.)
ADD MORE MEMORY
%ERRCODE%:MEMORY
OVERFLOW
420
Memory capacity overflows due to the following reason. Press ON-
LINE switch so that it continues. Install expansion RAM or decrease
the data amount.
- Too much print data in a page.
- Too much Macro data.
- Too much DLL data.
- After frame buffer compression, over flow occurred.
PROTEC PAPER
%ERRCODE%:ERROR
421
This error occurs if a received job does not meet the security level
designated by a printer administrator. A printing operator is not using
the printer driver that is specified by a security manager of the printer.
Displays a warning on the operation panel as waiting for key press.
Does not print the job that is being processed. (The same operation as
job reset) (C6100/C5900/C5700)
PROTEC PAPER
%ERRCODE%:ERROR
422
Density of the destination image for a woven pattern is greater than
that of the woven pattern. A user must take measures such as
increasing density of the woven pattern or decreasing density of the
input image.
Displays a warning on the operation panel as waiting for key press.
Does not print the job that is being processed. (The same operation as
job reset)
TRUST PAPER
%ERRCODE%:ERROR
423
This error occurs when capacity of specified information to be
embedded exceeds the capacity that can be embedded in the woven
pattern. A printing operator must reduce data to be embedded in the
woven pattern. Displays a warning on the operation panel as waiting
for key press. Does not print the job that is being processed. (The
same operation as job reset)

9
TRUST PAPER
%ERRCODE%:ERROR
424
Density of the destination image for woven pattern is greater than that
of the woven pattern. A user must take measures such as increasing
density of the woven pattern or decreasing density of the input image.
Displays a warning on the operation panel as waiting for key press.
Does not print the job that is being processed. (The same operation as
job reset)
TRUST PAPER
%ERRCODE%:ERROR
425
The area specified for tampering verification is incorrect. This error
occurs when an image is pushed away or the unprintable area is
specified.
PROTEC PAPER
%ERRCODE%:ERROR
426
Size of information to be embedded is greater than paper size. It is
required to reduce information to be embedded or increase print paper
size to make prints.
PROTEC PAPER
%ERRCODE%:ERROR
427
NTP server setting is not correct. Print JOB is canceled because it
judged that the correct time is impossible to enter. Users need to
change the setting of NT server.
REPLACE TONER
%ERRCODE%:%COLOR% WASTE
TONER FULL
414
415
416
Indicates that a waste toner box represented by %COLOR% has
become full and needs to be replaced.
Error 414 : Y
Error 415 : M
Error 416 : C
(Does not occur for K.) Warning status takes effect at Cover
Open/Close and printing of about 50 copies becomes available.
REPLACE TONER
%ERRCODE%:%COLOR% TONER
EMPTY
410
411
412
413
Toner ends.
Error 410 : Y
Error 411 : M
Error 412 : C
Error 413 : K
Warning status takes effect at Cover Open/Close.
REPLACE TONER
%ERRCODE%:%COLOR% TONER
REGIONAL MISMATCH
554
555
556
557
The signature ID of toner cartridge is not proper to the distribution
channel, but the group of signature ID is proper (OKI regional
mismatch). As probable missing to measure the amount of toner, the
printer notifies error status and stop printing.
Error 554 : Y
Error 555 : M
Error 556 : C
Error 557 : K
Four following behavior is carried out by mode of operation.
1. Only warning display .(This error is not displayed).
2. Warning status takes effect at Cover Open/Close.
3. With no automatic concentration compensation.
4. This error is displayed and it stops.
REPLACE TONER
%ERRCODE%:INCOMPATIBLE
%COLOR% TONER
614
615
616
617
The signature ID of toner cartridge is not proper to the distribution
channel, and the group of signature ID is not proper (OEM channel
mismatch).
Error 614 : Y
Error 615 : M
Error 616 : C
Error 617 : K
REPLACE TONER
%ERRCODE%:INCOMPATIBLE
%COLOR% TONER
620
621
622
623
The signature ID of toner cartridge is not proper to the distribution
channel, and the group of signature ID is protected (OEM mismatch).
Error 620 : Y
Error 621 : M
Error 622 : C
Error 623 : K

10
GENUINE TONER IS
RECOMMENDED
%ERRCODE%:NON GENUINE
%COLOR% TONER
550
551
552
553
The signature ID of toner cartridge can not be recognized
(Unauthorized third party). As probable missing to measure the amount
of toner, the printer notifies error status and stop printing.
Error 550 : Y
Error 551 : M
Error 552 : C
Error 553 : K
Four following behavior is carried out by mode of operation.
1. Only warning display .(This error is not displayed).
2. Warning status takes effect at Cover Open/Close.
3. With no automatic concentration compensation.
4. This error is displayed and it stops.
INSTALL TONER
%ERRCODE%:%COLOR% TONER
MISSING
610
611
612
613
The toner cartridge is not installed.
Error 610 : Y
Error 611 : M
Error 612 : C
Error 613 : K
Four following behavior is carried out by mode of operation.
1. Only warning display .(This error is not displayed).
2. Warning status takes effect at Cover Open/Close.
3. With no automatic concentration compensation.
4. This error is displayed and it stops.
CHECK TONER CARTRIDGE
%ERRCODE%:%COLOR% TONER
SENSOR ERROR
540
541
542
543
Something is wrong with the toner sensor. This status is indicated in
Shipping Mode only. If the same error is detected in FACTORY Mode,
it is indicated as service call of 163.
Error 540 : Y
Error 541 : M
Error 542 : C
Error 543 : K
OPEN FRONT COVER
%ERRCODE%:PAPER SIZE ERROR
400
Inappropriate size paper was fed from a tray. Check the paper in the
tray or check for Multiple-feed. Open and close the cover to perform
recovery printing, and continue. In this state, Leisus I/F : OPJAM bit #7
should be '0'.
CHECK MP TRAY
%ERRCODE%:PAPER JAM
390
Paper jam occurred during paper feeding from tray.
Error 390 : MP Tray
OPEN FRONT COVER
%ERRCODE%:PAPER JAM
391
392
Paper jam occurred during paper feeding from tray.
Error 391 : Tray1
Error 392 : Tray2
OPEN FRONT COVER
%ERRCODE%:PAPER JAM
380
Jam has occurred in paper path.
Error 380 : Feed
OPEN FRONT COVER
%ERRCODE%:PAPER JAM
381
382
383
385
389
Jam has occurred in paper path.
Error 381 : Transport
Error 382 : Exit
Error 383 : Duplex Entry
Error 385 : Around Fuser Unit
Error 389 : Printing Page Lost
OPEN DUPLEX COVER
%ERRCODE%:PAPER JAM
370
371
373
Jam has occurred nearby DUPLEX unit.
Error 370 : Duplex Reversal
Error 371 : Duplex Input
Error 373 : Multifeed into Duplex (Duplex Remain Jam)
OPEN TOP COVER
%ERRCODE%:PAPER JAM
372
Jam has occurred nearby DUPLEX unit.
Error 372 : Misfeed from Duplex
INSTALL DUPLEX UNIT
%ERRCODE%:DUPLEX UNIT OPEN
360
Duplex unit is open (removed). When this error is detected, printing
stops.

11
REPLACE IMAGE DRUM
%ERRCODE%:%COLOR% DRUM
LIFE
350
351
352
353
The life of the image drum (Alarm)
Error 350 : Y
Error 351 : M
Error 352 : C
Error 353 : K
Warning status takes effect at Cover Open/Close.
REPLACE IMAGE DRUM
%ERRCODE%:%COLOR% DRUM
LIFE
560
561
562
563
The toner empty error is occurred after the image drum reached its life.
Error 560 : Y
Error 561 : M
Error 562 : C
Error 563 : K
This is displayed until a user exchanges the image drum.
REPLACE FUSER
%ERRCODE%:FUSER LIFE
354
Notifies the fuser has reached its life. This is the error displayed based
on the counter to indicate that the fuser has reached its life, and
printing will stop. Warning status takes effect at Cover Open/Close.
This error will occur on some user setting mode.
REPLACE BELT
%ERRCODE%:BELT LIFE
355
Notifies the transfer belt has reached its life. This is the error displayed
based on the counter to indicate that the belt has reached its life, and
printing will stop. Warning status takes effect at Cover Open/Close.
REPLACE BELT
%ERRCODE%:BELT LIFE
356
Indicates waste toner full. Warning status takes effect only once at
Cover Open/Close, and the error occurs again when about 500 copies
have been printed.
CHECK TONER CARTRIDGE
%ERRCODE%:%COLOR%
IMPROPER LOCK LEVER POSITION
544
545
546
547
Shows that the toner cartridge lever has not been locked.
Error 544 : Y
Error 545 : M
Error 546 : C
Error 547 : K
CHECK IMAGE DRUM
%ERRCODE%:%COLOR% DRUM
MISSING
340
341
342
The image drum is not correctly installed.
Error 340 : Y
Error 341 : M
Error 342 : C
CHECK IMAGE DRUM & BELT LOCK
%ERRCODE%:K DRUM MISSING
343
Indicates that the belt is unlocked or the black image drum is not set
properly.
CHECK FUSER
%ERRCODE%:FUSER MISSING
320
The fuser unit is not correctly installed. (This error is likely issued when
the printer is cool at 0 degrees C or lower. Turn on the power again
after the printer has warmed up.)
CHECK BELT
%ERRCODE%:BELT MISSING
330
The belt unit is not correctly installed.
POWER OFF AND WAIT FOR A
WHILE %ERRCODE%:MOTOR
OVERHEAT
321
Motor Driver IC overheat is detected.
CLOSE COVER
%ERRCODE%:COVER OPEN
310
311
The cover is open.
Error 310 : Top Cover
Error 311 : Front Cover
CLOSE COVER
%ERRCODE%:DUPLEX COVER
OPEN
316
The cover is open.
Error 316 : Duplex Unit

12
CHECK DATA
REC DATA ERROR
<%DLCODE%>
An error has happened while the printer is receive processing the
download data. %DLCODE%
1: File size error
2: Check-sum error
3: Invalid printer model number
4: Invalid module I/F version
5: Invalid FAT version
WAIT A MOMENT
DATA WRITING
The printer is writing the download data.
POWER OFF/ON
DATA WRITTEN OK
The printer finished writing the download data.
CHECK DATA
DATA WRITE ERROR
<%DLCODE%>
An error has happened while the printer is writing the download data.
%DLCODE%
1: Memory allocation error
2: Download file error
3: Device allocation error
4: No device space
5: File writing failure
6: CU-F/W mismatch
POWER OFF/ON
%ERRCODE%:NETWORK ERROR
300
A network error is occurring.
REBOOTING %CODE%
Rebooting of the controller unit. %CODE% is a decimal value (one
digit) and represents the reason to reboot.
= 0 ….Reboot due to a reason other than the followings.
= 1 ··· Reboot due to PJL Command.
= 2 ··· Reboot in accordance with a menu change.
= 3 ··· Reboot due to quit operator of PostScript Language.
= 4 ··· reboot by Network Utility (including Web).
SHUTTING DOWN It is shown that a printer is shutting down.
SHUTDOWN Indicates that the printer has completed shutting down.
PLEASE POW OFF
SHUTDOWN COMP
It is shown that the printer completed shutdown processing.
(The backlight of LCD puts out the light)
POWER OFF AND WAIT FOR A
WHILE%ERRCODE%:CONDENSING
ERROR
Fatal
126
A dew is formed. (Reserved; T.B.D.)
POWER OFF/ON
%ERRCODE%:FATAL ERROR
Fatal
<nnn>
A fatal error occurred. For more information, see attached 'Fatal Errors
List'.
SERVICE CALL
%ERRCODE%:FATAL ERROR
Fatal
<nnn>
A fatal error occurred. For more information, see "Service Calls List."
SERVICE CALL
%ERRCODE%:FATAL ERROR *
Fatal
096
231
128
168
169
A fatal error occurred. For more information, see "Service Calls List."

13
POWER OFF/ON
%ERRCODE%:FATAL_ERROR
Fatal
002
011
F0C
F0D
FFE
FFF
A fatal error occurred. For more information, see "Service Calls List."
POWER OFF/ON
%ERRCODE%:DOWNLOAD ERROR
Fatal
209
Downloading Media Table to PU has failed.
(Related to Custom Media Type.)
Error Messages

14

15

16

17

18

19

20