Oki Microline 390 User manual

320T_tp.jpg User’s
Guide
59336401

2Microline 390/391 Turbo
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Document Title and Part Number
Microline 390/391 Turbo User’s Guide
P/N 59336401
Disclaimer
Every effort has been made to ensure that the information in
this document is complete, accurate, and up-to-date. Oki Data
assumes no responsibility for the results of errors beyond its
control. Oki Data also cannot guarantee that changes in
software and equipment made by other manufacturers and
referred to in this guide will not affect the applicability of the
information in it. Mention of software products manufactured
by other companies does not necessarily constitute
endorsement by Oki Data.
Copyright Information
Copyright 2001 by Oki Data. All rights reserved.
Revised edition, 2001
Written and produced by the Oki Data Training and
Publications Department.
Contact Information
Please address any comments on this publication to:
MailingAddress
Oki DataAmericas, Inc.
Training & Publications Dept.
2000 Bishops Gate Blvd.
Mt. Laurel, NJ 08054-4620
e-MailAddress
[email protected]
Web Site
Please visit Oki Data’s multilingual web site at:
http://www.okidata.com
Trademark Information
OKI and MICROLINE are registered trademarks of Oki Electric
Industry Company, Ltd.
Energy Star is a registered trademark of the United States
EnvironmentalProtectionAgency
Epson is a registered trademark of EpsonAmerica, Inc.
IBM is a registered trademark of International Business Machines
Corp.
Microsoft and Windows are either registered trademarks or
trademarks of Microsoft Corporation in the United States and other
countries.

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User’s Guide: English 3
Contents
Introduction.............................................................. 13
Printer Features .....................................................................14
Parts Identification.................................................. 15
Printer Serial Number ...........................................................15
Parts Identification: Rear Feed (Continuous Forms)............16
Parts Identification: Top Feed (Single-Sheet) ......................17
Front Panel Lights ................................................................18
Front Panel Keys ..................................................................19
Installation ................................................................ 20
Installation Hints ..................................................................20
Installation Overview ...........................................................21
Installation Location ............................................................21
Customizing the Installation................................................22
Unpacking the Machine.......................................................24
Helpful Hints ...............................................................8
Saving Money ........................................................................9
Saving Money: Forms Tear-Off............................................9
Saving Time .......................................................................10
Saving Time: Internet Support ..........................................10
Saving Time: Paper Park....................................................10
Saving Time: Moving Through the Menu ........................10
Operation Tips......................................................................11
Operation Tip: Top of Form ...............................................11
Operation Tip: Turning the Platen Knob ...........................12
Operation Tip: Control Access to the Printer.....................12

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Shipping Restraints ..............................................................25
Ribbon Cartridge..................................................................26
Ribbon Cartridge Handling ...............................................28
Ribbon Cartridge Emergency First Aid .............................28
Accessories ...........................................................................29
Power Connections...............................................................29
Paper Loading ......................................................................30
Testing the Printer ................................................................34
Font Sample Test................................................................35
Rolling ASCII Test .............................................................36
Emulations ...........................................................................37
Printer Drivers.......................................................................37
Computer Connections ........................................................38
Connecting to the Parallel Port..........................................38
Product Registration ............................................................39
my.okidata.com ..................................................................39
Registering Your Printer.....................................................39
Using Your Printer................................................... 40
Top of Form (TOF)................................................................40
Top of Form (TOF) and FormsTear-Off..............................41
FormsTear-Off Status(ON orOFF) ....................................41
Setting Top of Form, Forms Tear-Off ON (StepA) .............42
Setting Top of Form, FormsTear-Off OFF (Step B)............44
Temporary Top of Form Change ........................................46
Reset Top of Form to Factory Default................................47
PrinterON ........................................................................47
PrinterOFF .......................................................................47
FormsTear-Off ......................................................................48
Changing the Forms Tear-Off Setting ................................49
Automatic Forms Tear-Off..................................................50
TEAR Key andAutomatic FormsTear-Off ......................50
Manual Forms Tear-Off ......................................................51
TEAR Key ............................................................................52
FormsTear-Offset OFF ......................................................52

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User’s Guide: English 5
FormsTear-Off setON ........................................................52
Paper Park .............................................................................53
Changing Paper Paths ..........................................................54
Continuous-forms to single-sheet feed ..............................54
Single-sheet feed to continuous forms ..............................54
Printhead Gap .......................................................................55
Expanded Printhead Gap ...................................................56
Print Quality .........................................................................60
Typeface ...............................................................................61
Character Pitch .....................................................................62
Printer Reset .........................................................................63
Emulations ...........................................................................64
Printer Drivers.......................................................................65
Selecting Printer Drivers ....................................................65
Obtaining Drivers...............................................................66
Installing Printer Drivers....................................................66
Menu Mode ..........................................................................67
Moving Through the Menu ...............................................68
Moving Forward ..............................................................68
Moving Backward ...........................................................68
Resetting Menu to Factory Defaults..................................69
Printing the Menu Settings ................................................69
Changing the Menu Settings .............................................70
Menu Settings Table ..........................................................71
Explanations of Menu Items..............................................76
Maintenance ............................................................. 79
Replacing the Ribbon Cartridge ..........................................79
Printer Cleaning ...................................................................80
Paper Jams ............................................................................81
Troubleshooting ....................................................... 87
General Information .............................................................87
Internet Support .................................................................87
List of Problems....................................................................88
Problem 1:
My word processor files do not print the way I have the
menu and front panel set. ...............................................89
Problem 2:
Nothing happens when I turn on the printer...................90
Problem 3:
The printer does not print when the computer
sends data. .....................................................................90

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Problem 4:
I'm getting strange symbols, incorrect fonts, etc., when I
try to print a document. ..................................................90
Problem 5:
Ink smears on the paper when I print on narrow forms...91
Problem 6:
I've installed a new ribbon and the printing is smeared
and streaked....................................................................91
Problem 7:
The ALARM light is flashing.........................................91
Problem 8:
The ALARM light is on and the Character Pitch 10 light
is flashing. ......................................................................91
Problem 9:
The ALARM light is on and the Character Pitch 15 light
is flashing. ......................................................................92
Problem 10:
The printer needs paper, but the ALARM light is not on
and I cannot load the paper. ...........................................92
Problem 11:
The Print Quality and Character Pitch keys on the front
panel don't work. ............................................................92
Problem 12:
Continuous-form paper sticks to the paper separator. ....92
Specifications............................................................ 93
Service and Support ................................................ 99
General Information .............................................................99
Documentation .................................................................. 100
Purchase Location ............................................................. 100
Internet Support................................................................. 101
www.okidata.com ......................................................... 101
my.okidata.com ............................................................ 101
Telephone Support ............................................................ 102
Oki Data Service Centers................................................... 103
Service and Support: United States and Canada............... 104
Service and Support: Latin America ................................. 105
Accessories ............................................................. 106
PurchasingAccessories...................................................... 106
Accessories: Part Numbers ................................................ 107
Consumables: Part Numbers ........................................... 107
Options: Part Numbers .................................................... 107
Replacement Parts: Part Numbers ................................... 108
Documentation: Part Numbers........................................ 109
Printer Control Codes .......................................... 110
Epson LQ Commands........................................................ 111
IBM Proprinter X24e / XL24e and IBM X24eAGM / XL 24e
AGMCommands .............................................................. 114

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User’s Guide: English 7
Regulatory and Safety Information ................... 117
Safety Information............................................................. 117
Regulatory Information..................................................... 119
Year 2000 Compliance ................................................... 119
Energy Star®................................................................... 119
Federal Communications Commission (FCC)................ 120
Industry Canada (IC)....................................................... 121
European Union Council of the European Communities122
Index ........................................................................ 123

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Helpful Hints
This section summarizes the features and capabilities directly
connected to saving money and time.
Details for these features and capabilities are provided in
other sections of this document.
You may want to use some of our Helpful Hints when
working with your machine.
Your printer has many features and capabilities that will help
you:
•save money.
•save time.
•operate the machine.

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User’s Guide: English 9
Saving Money
Saving Money: Forms Tear-Off
The Forms Tear-Off feature allows a printed page (rear feed,
continuous form) to be torn off without wasting paper or
adjusting the printer.
Forms Tear-Off automatically moves the paper from the
initial printing position (print start position) to the tear-off
position, after a time interval (which you select through the
menu).
The top of the page (perforation) is even with the tear bar.
The tear bar is located under the clear top of the access cover.
Paper remains in the tear-off position until the printer
receives more data. Then, the paper moves back down for
printing (retracts to the initial print position).
When printing stops, the paper will advance to the tear-off
position.
This feature is normally turned off.
Forms Tear-Off and the Top of Form settings interact.
For more information, refer to “UsingYour Printer, Forms
Tear-Off”and “UsingYour Printer, Top of Form.”

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Saving Time
Saving Time: Internet Support
Oki Data provides support via the Internet.
Oki Data’s main web site, www.okidata.com, is the gateway to
Oki Data’s products and services.
my.okidata.com is a powerful area of Oki Data’s web site
designed to help you personalize the information and service
you get from Oki Data.
You can find information at your convenience, at any time.
For more information, refer to “Service and Support, Internet
Support.”
Saving Time: Paper Park
Your printer’s paper park feature allows you to print a single
sheet (cut-sheet) page without removing continuous feed
paper from the printer.
For more information, refer to “UsingYour Printer, Paper
Park.”
Saving Time: Moving Through the Menu
When the printer is in Menu Mode, you can move forward or
backwards through the menu.
To move forward, press GROUP, ITEM, or Set, whichever is
appropriate.
To move backward, press and hold SHIFT, then GROUP,
ITEM, or Set, whichever is appropriate.
For more information, refer to “UsingYour Printer, Menu
Mode.”

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User’s Guide: English 11
The first line prints at the red line of the plastic paper shield
(1) on the printhead.
The Top of Form and Forms Tear-Off settings of your printer
interact.
How you set the Top of Form depends on the status of the
Forms Tear-Off menu setting.
For more information, refer to “Using Your Printer, Top of
Form(TOF).”
32T-18.eps
M
Operation Tips
Operation Tip: Top of Form
!If you turn the platen knob when the printer is turned on, you will cause the Top of Form to mis-align. Always
turn the printer off before turning the platen knob!
!Always determine the status of the Forms Tear-Off menu setting BEFORE setting the Top of Form. Refer to
“UsingYourPrinter, Topof Form,Forms Tear-Off
Status(ON orOFF).”
Top of Form sets the print start position for the printer. It is
adjustable in increments of 1/144 of an inch. The amount of
adjustment is limited to avoid paper jams.
The Top of Form may be left at the factory default (1 inch),
changed for a single print job, or set to a new (permanent)
default.
1

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Operation Tip: Turning the Platen Knob
!If you turn the platen knob when the printer is turned on, you will cause the Top of Form to mis-align. Always
turn the printer off before turning the platen knob!
Operation Tip: Control Access to the
Printer
You can control access to the printer by changing the setting
for the Operator Panel Function (in the Menu).
When the Operator Panel Function is set to Full Operation
(the factory default), all keys on the front panel operate.
When the Operator Panel Function is set to Limited
Operation,the PRINTQUALITYandCHARACTER PITCH
keys don’t work. This prevents these settings from being
changed from the control panel when several people are
using the printer.
For more information, refer to “UsingYour Printer, Menu
Mode, Menu Settings Table, Setup, Operator Panel
Function.”

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User’s Guide: English 13
Introduction
Thank you for purchasing this printer.
This rugged 24-pin printer can meet the needs of harsh and
demanding environments. The expanded printhead gap, zero-
tear capability, and multiple paper feed paths allow the
printer to handle a wide variety of media, including 6-part
forms. Your printer will provide years of dependable and
efficient service.
In addition to the many standard features, options can
expand the machine’s capabilities.
For information on the options, see “Accessories.”
Oki Data on the Internet
The Oki Data Web Sites provide the most current information
available on your product.
An on-line version of this document is available for viewing
and downloading via Oki Data’s Web Sites.
You may reach Oki Data via the Internet at:
•www.okidata.com
•my.okidata.com
For more information on the Oki Data Web Sites, refer to
“Service and Support, Internet Support.”

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Printer Features
•Super reliable, durable operation: 10,000 hours Mean
Time Between Failures (MTBF)!
•Expandable head gap for handling forms up to 0.031"
(0.79 mm) thick through the bottom feed path using the
optional push and/or pull tractor.
•Advanced paper handling, with built-in rear push tractor
and zero-tear forms capability.
•Blazing print speeds:
—Utility Mode
260 to 390 cps
depends on selected characters per inch
—Letter Quality Mode
87 to 174 cps
depends on selected characters per inch
•100% backward compatible with Microline 390/391
printers.

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User’s Guide: English 15
Parts Identification
The parts identified here are parts of the unit that you will use
during normal operation.
For accessories (consumables, options, replacement parts, and
documentation), refer to “Accessories.”
Printer Serial Number
The serial number of your machine is on a label on the back
of your machine.
The label says “S/N.”
An example serial number is: 401A0154693.
!You will need your printer serial number if your machine requires servicing.
A written receipt for the product, showing the date of
purchase, dealer’s name, and both the model and serial
numbers of the product must accompany any request or
claim for work to be performed under Limited
Warranty.

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Parts Identification: Rear Feed
(Continuous Forms)
1Paper Guides
2Paper Separator
3Paper Lever
4On-Off Switch
5Platen Knob
6Control Panel
7Acoustic Cover
8Access Cover
!Move the paper lever to the position marked “REAR.” For rear feed, the paper lever is towards the front of the
printer.
32T-01c.eps
QUIETPARKTEAR
FF/LOAD
LF
SEL
SEL
POWER ALARM MENU
GROUPEXIT ITEM SET PRINT
MENU SHIFT TOF
Micro Feed
Up
Micro Feed
Down
PRINT QUALITY
CHARACTER PITCH
HSD
NLQ
UTL
SSD
10 12 15
17 20 PROP
2
8
7
54
3
6
1

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User’s Guide: English 17
QUIET
PARK
TEAR
FF/LOAD
LF
SEL
SEL
POWER ALARM MENU
GROUP
EXIT ITEM SET PRINT
MENU SHIFT TOF
Micro Feed
Up
Micro Feed
Down
PRINT QUALITY
CHARACTER PITCH
HSD
NLQ
UTL
SSD
10 12 15
17 20 PROP
Parts Identification: Top Feed
(Single-Sheet)
1Paper Guides
2Paper Separator
3Paper Lever
4On-OffSwitch
5Platen Knob
6Control Panel
7Acoustic Cover (open)
8Access Cover
!Move the paper lever to the position marked “TOP.” The paper lever is towards the back of the printer.
32T-15.eps
8
7
54
2
6
3
1

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Front Panel Lights 390 panel.eps
PRINT QUALITY
CHARACTER PITCH
LQ
UTILITY
COURIER
PRESTIGE
10
17
12
20
15
PROP
RESET
SEL LF FF/LOAD TEAR PARK QUIET
EXIT GROUP ITEM SET PRINT
MENU SHIFT
Micro Feed
Down
TOF
Micro Feed
Up
POWER ALARM MENU
SEL
GOTHIC
ORATOR
ROMAN
SWISS
4POWER: Glows = printer is turned on.
5ALARM: Glows = error condition exists:
•out of paper (no other lights blinking)
•paper jam if 15 cpi light is also blinking
•paper lever is set to wrong position if 10 cpi light is also
blinking.
•Blinks = error condition. Turn printer off, then on; if
light still flashes, contact service dealer.
610 / 12 / 15 / 17 / 20 / PROP:
Indicate selected character pitch.
1SEL: Glows = printer selected, ready to receive data
Flashes = printer in Print Suppress Mode
Not lit = printer deselected (cannot receive data)
2QUIET: Glows = printer is in Quiet mode.
3Print Quality: Indicates selected print quality and
typeface.
13
6
5
2
4

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User’s Guide: English 19
Front Panel Keys
390 panel.eps
PRINT QUALITY
CHARACTER PITCH
LQ
UTILITY
COURIER
PRESTIGE
10
17
12
20
15
PROP
RESET
SEL LF FF/LOAD TEAR PARK QUIET
EXIT GROUP ITEM SET PRINT
MENU SHIFT
Micro Feed
Down
TOF
Micro Feed
Up
POWER ALARM MENU
SEL
GOTHIC
ORATOR
ROMAN
SWISS
4 5 61 2 3 7
9
8
1SEL: Selects/deselects printer (printer on-line / off-line).
When held on power up, or with SHIFT key, engages
Menu Mode.
2SHIFT: Press and hold while pressing another key to
engage the alternate function for that key (e.g., “Micro
Feed Down”for LF key).
3LF: Moves paper up one line: press and hold for
repetitive line feeds. When held on power up, activates
Font Test.
4FF/LOAD: Loads/ejects single sheet of paper; loads
continuous-form paper or feeds it to next page.
5TEAR: Moves continuous-form paper up for tear-off or
back down for printing.
6PARK: Retracts continuous-form paper from the path.
7QUIET: Turns Quiet Mode on and off. When held on
power up, activates Rolling ASCII Test.
8PRINT QUALITY: Selects print quality and typeface.
9CHARACTER PITCH: Selects the character pitch. Used
with SHIFT key to reset the printer and clear the buffer.

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•Your printer has a grounded, 3-prong plug as a safety
feature. It will only fit into a grounded outlet. If you can
not plug it in, chances are that you have an older, non-
grounded outlet. Contact an electrician to have it
replaced with a grounded outlet. Do not use an adapter to
defeat the grounding.
•Avoid damaging the power cord. Do not put anything on
it or place it where it will be walked on. If the cord
becomes damaged or frayed, replace it immediately.
Installation
Installation Hints
•Read the setup and operating instructions in this
document carefully. Be sure to save this document for
future reference.
•Read and follow all warning and instruction labels on the
printer itself.
•Place your printer on a firm, solid surface. If you put in on
something unsteady, it might fall and be damaged. If you
place it on a soft surface (such as a rug, sofa, or bed) the
vents may be blocked, causing it to overheat.
•The printer must be installed near a power outlet which
will remain easily accessible.
•Be certain that your power source matches the rating listed
on the back of the printer. If you are not sure, check with
your dealer or with your local power company.