Phonak Cassia User manual

In-the-Ear hearing aids
User Guide
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1. Welcome 5
2. Important safety information:
Please read before operating your hearing
aid for the first time 6
Hazard warnings 6
Information on product safety 8
3. Hearing aid description 10
4. Step-by-step instructions for using
the hearing aid 13
Step 1. Getting to know your hearing aid 13
Step 2. Battery preparation 16
Step 3. Inserting the battery 16
Step 4. Turning on the hearing aid 17
Step 5. Inserting the hearing aid 18
Step 6. Adjusting the volume control
in the ear 20
Step 7. Selecting the hearing program
in the ear 22
Contents
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Step 8. Removing the hearing aid 23
Step 9. Turning off the hearing aid 25
Step 10. Changing the battery 25
5. Care and maintenance 26
6. Troubleshooting 29
7. Wireless Accessories and FM systems 31
8. Service and warranty 33
9. Compliance information 34
10. Information and explanation of symbols 37
11. Important information: Cell phones 40
12. For the US market only, complies with the
FDA regulations 42
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1. Welcome
Your new hearing aid is a premium Swiss quality
product. It was developed by Phonak, one of the
world‘s leading companies in hearing technology. Your
hearing aid offers the most modern digital hearing
technology currently available on the market.
Please read these user instructions thoroughly in order
to benefit from all the possibilities your new hearing
aid has to offer. With proper use and care, you will be
able enjoy your hearing aid for many years to come.
If you have any questions, please consult your hearing
care professional.
Phonak - life is on www.phonak-us.com
0459
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Please read the information on the following pages
before using your hearing aid.
A hearing aid will not restore normal hearing and
will not prevent or improve a hearing impairment
resulting from organic conditions. Infrequent use
of a hearing aid does not permit a user to attain full
benefit from it. The use of a hearing aid is only
part of hearing habilitation and may need to be
supplemented by auditory training and instruction
in lipreading.
2.1Hazard warnings
Use only hearing aids that have been specially
programmed for you by your hearing care
professional. Other hearing aids may be ineffective
and may, in certain cases, damage your hearing.
Changes or modifications to the hearing aid that
were not explicitly approved by Phonak are not
permitted. Such changes may damage your ear or
the hearing aid.
2. Important safety information
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Hearing aid batteries are toxic if they are swallowed!
Keep out of reach of children and pets. If batteries
are swallowed, consult your medical physician
immediately!
If you feel pain in or behind your ear, if it is inflamed,
if skin irritation or accelerated accumulations of
ear wax occur, please check with your hearing care
professional or physician.
Hearing programs in the directional microphone
mode reduce background noises. Please be aware
that warning signals or noises coming from behind,
e. g. cars, are partially or entirely suppressed.
The hearing aid contains small parts which can be
swallowed by children.
External devices may only be connected if they have
been tested in accordance with corresponding
IECXXXXX standards. Only use accessories approved
by Phonak AG.
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2.2 Information on product safety
Never immerse your hearing aid in water! Protect
it from excessive moisture. Always remove your
hearing aid before showering, bathing, or swimming.
Protect your hearing aid from the heat (never
leave it near a window or in the car). Never use a
microwave or other heating devices to dry your
hearing aid. Ask your hearing care professional
about suitable drying methods.
When you are not using your hearing aid, leave the
battery compartment open so that any moisture
can evaporate. Make sure that you always completely
dry your hearing aid after use. Store the hearing
aid in a safe, dry and clean place.
Do not drop your hearing aid! Dropping onto a hard
surface can damage your hearing aid.
2. Important safety information
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Always use new batteries for your hearing aid.
You can return used batteries to your hearing care
professional.
Remove the battery if you are not using your hearing
aid for a long period of time.
X-ray radiation (e. g. CT scans, MRI scans) may
adversely affect the correct functioning of your
hearing aids. We recommend that you remove
them before undergoing X-ray procedures and keep
them outside the room.
Do not use your hearing aid in areas where electronic
equipment is prohibited.
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The following user instructions describe four hearing aid
models: nano and CIC/MC (Completely in the Canal/Mini
Canal) that sit deep in the ear canal, ITC/HS (In the
Canal/Half Shell) models that are situated in the ear
Canal or in the bowl of the ear, and FS (Full Shell)
models that are situated only in the bowl of the ear.
On the following pages use the labeled drawings to
identify the hearing aid that you use.
Please note: specific functions described on the
following pages may not be included in your model
because some features are optional or model
specific.
Your hearing care professional will tell you what size
battery you need for your hearing aid.
3. Hearing aid description
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Phonak nano and CIC/MC models
aCustom made shell
bReceiver (sound outlet) and wax protection system
cBattery compartment with ON/OFF switch
dProgram button (optional)*
eProtected microphone inlet
fRemoval handle (nano/CIC/MC)
g Right or left indicator (right=red, left=blue)
hVent
* A volume control is also optional; it is not shown here.
a
b
c
d e
f
h
g
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ITC/HS-model FS-model
aCustom made shell
bReceiver (sound outlet) and wax protection system
cBattery compartment with ON/OFF switch
dProtected microphone inlets
(number of inlets is optional)
eProgram button (optional)
f Right or left indicator (right=red, left=blue)
gVolume control (optional)
hVent
3. Hearing aid description
a
b
c
e
d
h
g
a
bc
e
d
g
h
f f
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a
The following chapter provides step-by-step instructions
on how to use your hearing aid. Please follow these steps
carefully. In the drawings, the parts that are particularly
important for each step are shown in green.
Step 1. Getting to know your hearing aid
Take the hearing aid in your hand and try out the
hearing aid controls, if so equipped. This will make it
easier for you to feel for and operate the controls later
on when wearing the hearing aid.
4. Step-by-step instructions for using
the hearing aid
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4. Using the hearing aid
Turn the volume control to change the volume (Fig 1a).
Left ear Right ear
L
The direction you have to turn the volume control
when wearing the hearing aid in the ear is shown in
step 6 in this section.
Fig. 1a
Louder
Softer
Louder
Softer
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Your hearing care professional can configure your
hearing aid button as either a volume control or a
program selector.
In order to change a hearing program, press the
button displayed (Fig. 1b).
To increase the volume, press the button on your right
hearing aid. To decrease the volume, press the button
on your left hearing aid* (Fig. 1c).
Decrease volume Increase volume
Left hearing aid Right hearing aid
*Only available for a pair of wireless products
Fig. 1b
Fig. 1c
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Step 2. Battery preparation
Remove the protective foil from the new battery (Fig. 2).
Wait for two minutes before inserting to activate the
battery.
Step 3. Inserting the battery
Take the hearing aid in your hand (Fig. 3a) and open
the battery door. Insert the battery so that you see the
+ symbol on the battery (Fig. 3b).
Fig. 3a Fig. 3b
4. Using the hearing aid
Fig. 2
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Step 4. Turning on the hearing aid
Switch on the hearing aid by closing the battery
compartment (Fig. 4).
Open and close the battery compartment gently
and carefully.
If you feel resistance when closing the battery
compartment, check to make sure the battery is
correctly inserted and in the correct direction.
If the battery is inserted the wrong way, the
hearing aid will not work and the battery
compartment can be damaged.
The hearing aid is now switched on. It can take up
to 15 seconds before it starts. (When you wear the
hearing aid, you will hear an acoustic signal).
Fig. 4
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Step 5. Inserting the hearing aid
This step shows you how to correctly insert the hearing
aid.
Each hearing aid is individually programmed for
your right or left ear. For the first step identify
right and left so you will be able to insert your
hearing aid in the correct ear.
Step 5.1 Identifying the hearing aids for the right and
left ear
The color mark is located on the shell (the text is
printed in red or blue, or the shell is colored red or
blue):
right = red
left = blue
Fig. 5a
4. Using the hearing aid
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Step 5.2 Inserting the hearing aid (all models)
With your right hand, take your hearing aid for the
right ear (marked in red, see step 5.1) between your
thumb and forefinger (Fig. 5b). For nano or CIC models
the removal handle should be toward the bottom of
your ear.
Insert the tip of the hearing aid into the ear canal (see
the part circled in green in Fig. 5b). Carefully pull on
your earlobe and push the hearing aid into the correct
position. Ensure that it is positioned securely. In the
beginning, please use a mirror to check.
Fig. 5b
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You have now successfully inserted the right hearing
aid. Now insert your left hearing aid in the same way
(marked in blue, see step 5.1)
Step 6. Adjusting the volume control in the ear
To increase the volume (possible only on models with
an optional volume control), turn the volume control
forward. To decrease it, turn the volume control
backward using your forefinger (Fig. 6a).
Left ear Right ear
Fig. 6a
Louder
Softer
Louder
Softer
4. Using the hearing aid
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