Panasonic KX-HNS104C User manual

Installation Guide
Home Network System
Glass Break Sensor
Model No. KX-HNS104C
Thank you for purchasing a Panasonic product.
This document explains how to install the glass break sensor properly.
For details about how to use the system, refer to the User’s Guide
(page 16).
Please read this document before using the unit and save it for future
reference.
For assistance, please visit our Support page:
www.panasonic.ca/english/support
In order to use this device:
RDownload the latest version of the [Home Network] app.
RUpdate your hub to the latest firmware version (version 5.55 or later).
For more information, refer to the User’s Guide (page 16).
Printed in China
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Introduction
Accessory information ...............3
Important Information
Disclaimer ..................................4
About this system ......................4
For your safety ...........................4
Important safety instructions ......5
For best performance ................5
Other information .......................6
Setup
Part names and functions ..........8
LED indicator .............................8
Setup overview ..........................8
Inserting the batteries ................9
Registering the sensor ...............9
Confirming the usage area ......10
Information about sensor
features ....................................12
Wall mounting ..........................14
Appendix
Adjusting the sensor
sensitivity .................................16
Features available when using the
[Home Network] app ................16
Accessing the User’s Guide ....16
Specifications ..........................17
Industry Canada Notices and
other information ......................18
Warranty ..................................19
2
Table of Contents
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Accessory information
Supplied accessories
No. Accessory item/Part number Quantity
ABatteries*1 2
BWall mounting adaptor*2 1
CWall mounting screws (25 mm (1 inch)) 2
*1 When replacing batteries, see “Power source” of “Specifications”, page 17
for battery information.
*2 The sensor can be wall mounted with or without the wall mounting adaptor
(page 14).
AB C
Other information
RDesign and specifications are subject to change without notice.
RThe illustrations in these instructions may vary slightly from the actual product.
Trademarks
RiPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other
countries.
RAndroid is a trademark of Google Inc.
RMicrosoft, Windows, and Internet Explorer are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other countries.
RAll other trademarks identified herein are the property of their respective owners.
For assistance, visit www.panasonic.ca/english/support 3
Introduction
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Disclaimer
When properly installed and
maintained, this product is designed to
help provide an added layer of notice in
the case of broken glass. Panasonic
makes no representations or
warranties that it will at all times, or
under all circumstances, or in any
given circumstance, detect broken
glass, or work with all types of glass, or
that it will prevent loss of or damage to
property or persons. Panasonic shall
have no liability for any personal injury,
or damage to property or other loss, of
any kind, should the product fail to
warn or notify.
About this system
RThis system is an auxiliary system; it
is not designed to provide complete
protection from property loss.
Panasonic will not be held
responsible in the event that
property loss occurs while this
system is in operation.
RThe system’s wireless features are
subject to interference, therefore
functionality in all situations cannot
be guaranteed. Panasonic will not
be held responsible for injury or
damage to property that occurs in
the event of wireless communication
error or failure.
For your safety
To prevent severe injury and loss of life/
property, read this section carefully
before using the product to ensure
proper and safe operation of your
product.
WARNING
Power connection
RUse only the power source marked
on the product.
RDo not connect non-specified
devices.
Installation
RTo prevent the risk of fire or
electrical shock, do not expose the
product to rain or any type of
moisture.
RDo not place or use this product
near automatically controlled
devices such as automatic doors
and fire alarms. Radio waves
emitted from this product may cause
such devices to malfunction
resulting in an accident.
RInstall the product only on a vertical
surface. Do not install the product on
a ceiling, as the product may fall,
resulting in damage or injury.
RKeep small parts (screws, etc.) out
of the reach of children. There is a
risk of swallowing. In the event they
are swallowed, seek medical advice
immediately.
Operating safeguards
RDo not disassemble the product.
Medical
RConsult the manufacturer of any
personal medical devices, such as
pacemakers or hearing aids, to
determine if they are adequately
shielded from external RF (radio
frequency) energy. DECT features
4For assistance, visit www.panasonic.ca/english/support
Important Information
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operate between 1.92 GHz and
1.93 GHz with a peak transmission
power of 115 mW.
RDo not use the product in health
care facilities if any regulations
posted in the area instruct you not to
do so. Hospitals or health care
facilities may be using equipment
that could be sensitive to external
RF energy.
CAUTION
Battery
RThe batteries should be used
correctly, otherwise the product may
be damaged due to battery leakage.
RDo not charge, short-circuit,
disassemble, or heat the batteries.
RDo not dispose of batteries in a fire.
RRemove all the batteries when
replacing.
RDo not mix old, new or different
types of batteries.
RIt is recommended that batteries are
replaced annually.
RKeep out of the reach of small
children. There is a risk of
swallowing. If the battery is
swallowed, seek medical attention
immediately.
RRemove the battery if it becomes
unusable. There is a risk of leakage,
overheating, and rupture. Do not
attempt to use a battery if it is
leaking.
RDo not intentionally pour water on
the battery or allow it to get wet.
There is a risk of fire and smoke. If
the battery becomes wet, remove it
immediately and contact an
authorized service centre.
Important safety
instructions
When using your product, basic safety
precautions should always be followed
to reduce the risk of fire, electric shock,
and injury to persons, including the
following:
1. Do not use this product near water
for example, near a bathtub,
washbowl, kitchen sink, or laundry
tub, in a wet basement or near a
swimming pool.
2. Use only the batteries indicated in
this document. Do not dispose of
batteries in a fire. They may
explode. Check with local codes for
possible special disposal
instructions.
SAVE THESE INSTRUCTIONS
For best performance
Hub location/avoiding noise
The hub and other compatible
Panasonic devices use radio waves to
communicate with each other.
RFor maximum coverage and
noise-free communications, place
your hub:
– at a convenient, high, and central
location with no obstructions
between the product and hub in
an indoor environment.
– away from electronic appliances
such as TVs, radios, personal
computers, wireless devices, or
other phones.
– facing away from radio frequency
transmitters, such as external
For assistance, visit www.panasonic.ca/english/support 5
Important Information
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antennas of mobile phone cell
stations. (Avoid putting the hub
on a bay window or near a
window.)
RIf the reception for a hub location is
not satisfactory, move the hub to
another location for better reception.
Environment
RKeep the product away from
electrical noise generating devices,
such as fluorescent lamps and
motors.
RThe product should be kept free
from excessive smoke, dust, high
temperature, and vibration.
RThe product should not be exposed
to direct sunlight.
RDo not place heavy objects on top of
the product.
RThe product should be kept away
from heat sources such as heaters,
kitchen stoves, etc. It should not be
placed in rooms where the
temperature is less than 0 °C (32 °F)
or greater than 40 °C (104 °F).
Damp basements should also be
avoided.
ROperating the product near electrical
appliances may cause interference.
Move away from the electrical
appliances.
RThe sensor may make false
detections in noisy locations, such
as where there is noise from metallic
blinds opening and closing, or
metallic bells of alarm clocks. Avoid
installing the sensor in these
locations.
RThe sounds of doors opening and
closing may cause false detections.
Do not install the sensor near doors.
RDo not place screens or shielding
(such as sound blocking curtains)
between the glass and sensor. This
may prevent the sensor from being
able to detect the sound of glass
breaking.
RThe product may not be able to
detect the sound of glass breaking
depending on the noise conditions of
the surrounding area.
RTo avoid false detections, do not
install the product in areas where
loud noises occur or near devices
that produce loud noise.
RRefer to “Sensor detection range” on
page 13 and install the product
within the wireless communication
range of the hub.
Other information
CAUTION: Risk of explosion if battery
is replaced by an incorrect type.
Dispose of used batteries according to
the instructions.
Routine care
RWipe the outer surface of the
product with a soft moist cloth.
RDo not use benzine, thinner, or any
abrasive powder.
Information on Disposal in other
Countries outside the European
Union
These symbols are only valid in the
European Union. If you wish to discard
these items, please contact your local
6For assistance, visit www.panasonic.ca/english/support
Important Information
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authorities or dealer and ask for the
correct method of disposal.
Note for the battery removal
procedure
Refer to “Inserting the batteries” on
page 9.
For assistance, visit www.panasonic.ca/english/support 7
Important Information
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Part names and
functions
ABCD
E
Microphone
LED indicator
MHIGHN/MLOWN
Used to change the sensor
sensitivity (page 16).
Rear cover
M N
Used to confirm the status of the
sensor or register the sensor to
the hub.
LED indicator
You can press MN and check the
LED indicator to confirm the sensor’s
status. After confirming the sensor’s
status, we recommend turning the LED
indicator off by pressing MN again
as soon as possible, otherwise battery
life may be reduced.
Indicator Status
Green, lit No glass break
detected
Red, lit Glass break was
detected
Red,
blinking
Sensor is out of range
of the hub
Green,
blinking
slowly
Registration mode
(You pressed and held
MN)
Off No battery power
Note:
RThe LED indicator does not indicate
sensor status if the sensor has not
been registered (page 9).
Setup overview
1Initial setup
Make sure you can access the
system using your mobile device.
For details, refer to the System
Setup Guide included with your
hub.
2Insert the batteries
The sensor is battery powered.
3Registration
Required only if the sensor was
purchased separately (i.e., not as
part of a bundle).
4Confirm the installation area
Read the information in this
document to confirm that the
desired installation area is suitable
to proper operation.
5Installation
Install the sensor in the desired
location.
8For assistance, visit www.panasonic.ca/english/support
Setup
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Inserting the
batteries
RUSE ONLY Alkaline batteries AA
(LR6) size.
RDo NOT use Manganese/Ni-Cd/
Ni-MH batteries.
RConfirm the polarities ( , ).
1Remove the rear cover by
pressing the upper sides of the
cover (A) and sliding it down (B).
A
B
2Insert the batteries.
3Install the rear cover.
RPlace it with the “ ” mark
facing upwards and slide it.
Note:
RIf the sensor’s battery power is low,
a message will be displayed on the
[Sensor] screen of the [Home
Network] app. We recommend you
check this screen periodically to
ensure that the battery does not
become fully discharged. For more
information, refer to the User’s
Guide (page 16).
Registering the
sensor
This procedure is not required for
devices that were included as part of
a bundle.
For assistance, visit www.panasonic.ca/english/support 9
Setup
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Before you can use the sensor, it must
be registered to the hub.
If you purchased devices separately
(i.e., not as part of a bundle), you must
register each device to the hub.
You can register each device by using
the registration buttons or the [Home
Network] app.
Note:
RFor information about deregistering
devices, refer to the User’s Guide
(page 16).
Using registration buttons
1Hub:
Press and hold M OTHER
DEVICEN until the LED indicator
blinks slowly in green.
2Sensor:
Press and hold M N until the
LED indicator blinks slowly in
green (page 8).
RWhen registration is complete,
the hub sounds one long beep.
Note:
RTo cancel without registering the
sensor, press MN on the hub and
on the sensor again.
RIf registration fails, the hub sounds
several short beeps.
Using the app
When you register the sensor by using
the [Home Network] app, you can
assign a name to your devices and
group them by location. For more
information, refer to the User’s Guide
(page 16).
Confirming the
usage area
Wireless communication
range
The wireless communication range of
each device in the system from the hub
is approximately 50 m (160 feet)
indoors and approximately 300 m
(1,000 feet) outdoors. Wireless
communication may be unreliable
when the following obstacles are
located between the hub and other
devices.
RMetal doors or screens
RWalls containing aluminum-sheet
insulation
RWalls made of concrete or
corrugated iron
RDouble-pane glass windows
RMultiple walls
RWhen using each device on
separate floors or in different
buildings
Note:
RYou can check the sensor’s
communication status by pressing
MN. If the LED indicator is lit in
green or red, the sensor is
communicating properly with the
hub. If the LED indicator blinks in
red, it is out of range of the hub.
Usage area cautions
Using the sensor in the following areas
may cause deformation, malfunction, or
operational failure.
RIn direct sunlight
RAreas exposed to grease or steam,
such as kitchens
10 For assistance, visit www.panasonic.ca/english/support
Setup
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RNear fire or heating devices
RNear magnetic fields (such as near
microwaves and magnets)
RAreas subject to extreme
temperature changes, such as next
to air conditioners
RNear devices that emit strong radio
waves, such as mobile phones
For assistance, visit www.panasonic.ca/english/support 11
Setup
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Information about
sensor features
The sensor uses a microphone to
detect the unique sound frequencies
that are produced when glass breaks.
Please read the following information
before deciding where to install the
sensor.
Note:
RThe sensor’s features are not
designed to be used in situations
that require high reliability. We do
not recommend use of the sensor’s
features in these situations.
RPanasonic takes no responsibility for
any injury or damage caused by the
use of the sensor.
RThe sensor may make false
detections when there is noise from
metallic blinds opening and closing,
metallic bells of alarm clocks, etc.
RThe sensor is designed to detect the
sound of glass breaking as a result
of an impact. It will not detect other
types of breaks, such as when glass
is cut or removed.
RIf the sensor malfunctions, is out of
range, or if its battery power is too
low, the hub sounds an alert, the
hub’s indicator flashes, and a
message is displayed by the [Home
Network] app. You can cancel the
alert temporarily by pressing the
hub’s MWi-Fi SETUPN button. When
you have remedied the situation
(e.g., moved the sensor closer to the
hub, replaced the battery, etc.), the
alert will not sound again.
Applicable glass
specifications*1
Type Thickness
Plate Minimum: 2 mm
(1/16 inch)
Maximum: 6 mm
(1/4 inch)
Tempered Minimum: 3 mm
(1/8 inch)
Maximum: 6 mm
(1/4 inch)
Insulating*2 Minimum: 2 mm
(1/16 inch)
Maximum: 6 mm
(1/4 inch)
*1 In compliance with UL 639.
*2 Sealed insulating glass types are
protected only if both plates of
glass are broken.
Note:
RFor accurate detection all types of
glass must be a minimum size of
28 cm ´ 28 cm
(11 1/32 inches ´ 11 1/32 inches).
RThe glass must be secured in a
frame, and the frame must be
installed in a wall.
RThe sensor may not detect glass
breaks for types of glass not listed
here, such as wire-mesh reinforced
glass and glass coated with a film.
RInstall the sensor in accordance with
the Standard for Installation and
Classification of Burglar and Holdup
Alarm Systems, UL 681.
12 For assistance, visit www.panasonic.ca/english/support
Setup
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Sensor detection range
The sensor detection range varies
depending on position of the sensitivity
switch (MHIGHN/MLOWN).
Note:
RInstall the sensor in the same room
as the window that you want to
detect. Walls or other obstacles
between the window and the sensor
may prevent the sensor from
detecting breaking glass, even when
the sensor is installed within the
ranges listed here.
When looking from above
AB
E
D
E
D
E
C
Sensor
Horizontal range: approx. 120°
Max. distance: approx. 4.6 m
(15 feet) when set to MHIGHN, or
approx. 2.3 m (7.5 feet) when set
to MLOWN
Glass inside detectable area
Glass outside detectable area
When looking from the side
A
B
D
D
E
C
Sensor
Vertical range: approx. 120°
Max. distance: approx. 4.6 m
(15 feet) when set to MHIGHN, or
approx. 2.3 m (7.5 feet) when set
to MLOWN
Glass inside detectable area
Glass outside detectable area
For assistance, visit www.panasonic.ca/english/support 13
Setup
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Wall mounting
There are two methods for wall
mounting the sensor. To mount the
sensor flat against the wall, use the
rear cover. To mount the sensor so that
it faces 45° to the left or right, use the
wall mounting adaptor.
Mounting examples*1 of the rear
cover and wall mounting adaptor
1
A Rear cover
2
B Wall mounting
adaptor
*1 View of looking from above.
Note:
RMount the sensor on the stable
location where the sensor can be
adequately supported when
mounting.
RDo not mount the sensor on a soft
material. It may fall down, break or
cause injury.
RDo not mount the sensor on the
following places: gypsum board,
ALC (autoclaved lightweight cellular
concrete), concrete block, plywood
less than 25.4 mm (1 inch) thick, etc.
RInstall the sensor opposite from the
window that you want to monitor for
glass breaks. Do not install the
sensor on the same wall as the
window.
RInstall the sensor such that there are
no obstacles between the sensor
and the window that may block the
sound of glass breaking.
RAmbient noise, such as the sound of
tableware, glass, or metal objects
contacting each other, explosive
noises, children’s voices, howling of
dogs, etc., may cause false
detections. False detections may
occur when the sensor is armed if it
is installed in a kitchen, garage,
utility room, stairwell, bathroom, etc.
RDo not install the sensor near an air
compressor, as the air pressure
generated may cause false
detections.
RDo not install the sensor where
breezes or wind from a fan may
blow on the sensor, as this may
cause false detections or prevent
the sensor from detecting the sound
of glass breaking.
Using the rear cover
1Remove the rear cover by
pressing the upper sides of the
cover (A) and sliding it down (B).
A
B
2Attach the rear cover to the wall by
using screws (
1
).
RPlace the rear cover with “UP”
mark facing upwards.
14 For assistance, visit www.panasonic.ca/english/support
Setup
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R
2
37 mm (1 15/32 inches)
UP
2
1
UP
1
3Attach the sensor to the rear cover.
RInsert the grooves on the
sensor to the 4 tabs on the rear
cover, and then push down the
sensor.
UP
Using the wall mounting adaptor
1Remove the rear cover by
pressing the upper sides of the
cover (A) and then sliding it down
(B).
A
B
2Attach the wall mounting adaptor
to the wall by using screws (
1
).
RPlace the wall mounting
adaptor with “UP” mark facing
upwards.
R
2
21 mm (27/32 inches)
2
UP
1
1
3Attach the sensor to the wall
mounting adaptor.
RInsert the grooves on the
sensor to the 4 tabs on the wall
mounting adaptor, and then
push down the sensor.
For assistance, visit www.panasonic.ca/english/support 15
Setup
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Adjusting the sensor
sensitivity
You can use the MHIGHN/MLOWN switch
(page 8) to adjust the sensor’s
sensitivity.
Set it to MLOWN if the sensor frequently
makes false detections.
Features available
when using the
[Home Network] app
Some of the sensor’s features that are
available when using the [Home
Network] app are listed below. For
more information, refer to the User’s
Guide (page 16).
–Alarm system
You can use the app to arm and
disarm the alarm system, confirm
the current status of the sensor, and
view a log of previous events.
–Sensor integration
You can configure the sensor to
trigger other system events, such as
camera recording, turning on an
electric device (such as a lamp), etc.
(Appropriate device required.)
–Telephone alert
You can configure the system to call
a preprogrammed phone number
when the sensor is triggered.
Accessing the User’s
Guide
The User’s Guide is a collection of
online documentation that helps you
get the most out of the [Home
Network] app.
1iPhone/iPad
Tap in the app’s home screen.
Android™ devices
Tap or press your mobile
device’s menu button in the app’s
home screen.
2Tap [User’s Guide].
Note:
RMicrosoft® Windows® Internet
Explorer® 8 and earlier versions are
not supported.
RAndroid 4.1 or later versions are
recommended.
RYou can also access the User’s
Guide at the web page listed below.
www.panasonic.net/pcc/support/tel/
homenetwork/manual/
16 For assistance, visit www.panasonic.ca/english/support
Appendix
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Specifications
RStandards
DECT (Digital Enhanced Cordless
Telecommunications)
RFrequency range
DECT: 1.92 GHz – 1.93 GHz
RRF transmission power
DECT: 115 mW (max.)
RPower source
AA (LR6) Alkaline battery (2 ´ 1.5 V)
ROperating conditions
0 °C – 40 °C (32 °F – 104 °F)
RDetection method
Acoustic sensor
RSensor detection range
Horizontal: approx. ±60°
Vertical: approx. ±60°
Distance*1: approx. 4.6 m (15 feet)
when the sensitivity switch is set to
MHIGHN; approx. 2.3 m (7.5 feet)
when set to MLOWN
RBattery life
Up to 1 year*2
RDimensions (height ´ width ´
depth)
– With the rear cover attached:
Approx. 72 mm ´ 73 mm ´
39 mm (2 27/32 inches ´ 2 7/8
inches ´ 1 17/32 inches)
– With the wall mounting adaptor
attached:
Approx. 72 mm ´ 73 mm ´
61 mm (2 27/32 inches ´ 2 7/8
inches ´ 2 13/32 inches)
RMass (weight)
– With the rear cover attached:
Approx. 69 g (0.15 lb), excluding
the batteries
– With the wall mounting adaptor
attached:
Approx. 76 g (0.17 lb), excluding
the batteries
*1 When the surrounding
temperature is approx.
25 °C (77 °F).
*2 When the sensor is triggered
once a month and the
surrounding temperature is
approx. 25 °C (77 °F). Note that
battery life may be reduced in
very cold environments, and in
areas where loud noises (such
as door slams) occur frequently.
For assistance, visit www.panasonic.ca/english/support 17
Appendix
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Industry Canada
Notices and other
information
NOTICE:
This device complies with Industry
Canada licence-exempt RSS
standard(s). Operation is subject to
the following two conditions: (1) this
device may not cause interference,
and (2) this device must accept any
interference, including interference
that may cause undesired operation of
the device.
This product complies with IC
radiation exposure limits set forth
for an uncontrolled environment.
To comply with IC RF exposure
requirements, the device must be
installed and operated 20 cm (8
inches) or more between product
and all person’s body.
L
This product may not be collocated
or operated in conjunction with any
other antenna or transmitter.
L
L
RF Exposure Warning:
18 For assistance, visit www.panasonic.ca/english/support
Appendix
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Warranty
Dry cell batteries are also excluded from coverage under this warranty. Rechargeable batteries are
warranted for ninety (90) days from date of original purchase.
This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT
COVER normal wear and tear or cosmetic damage. The warranty ALSO DOES NOT COVER damages
which occurred in shipment, or failures which are caused by products not supplied by Panasonic
Canada Inc., or failures which result from accidents, misuse, abuse, neglect, mishandling, misapplication,
alteration, faulty installation, set-up adjustments, misadjustment of consumer controls, improper
maintenance, improper batteries, power line surge, lightning damage, modification, introduction of sand,
humidity or liquids, commercial use such as hotel, office, restaurant, or other business or rental use of the
product, or service by anyone other than a Authorized Servicer, or damage that is attributable to acts of
God.
THIS EXPRESS, LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. IN NO EVENT WILL PANASONIC CANADA INC. BE LIABLE FOR ANY
SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS
PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY.
(As examples, this warranty excludes damages for lost time, travel to and from the Authorized Servicer,
loss of or damage to media or images, data or other memory or recorded content. This list of items is not
exhaustive, but for illustration only.)
In certain instances, some jurisdictions do not allow the exclusion or limitation of incidental or
consequential damages, or the exclusion of implied warranties, so the above limitations and exclusions
may not be applicable. This warranty gives you specific legal rights and you may have other rights which
vary depending on your province or territory.
Home Network System Products – One (1) year, parts and labour
microSD card (Included model only) – One (1) year, exchange
Panasonic Canada Inc.
5770 Ambler Drive, Mississauga, Ontario L4W 2T3
PANASONIC PRODUCT - LIMITED WARRANTY
Panasonic Canada Inc. warrants this product to be free from defects in material and workmanship
under normal use and for a period as stated below from the date of original purchase agrees to, at its
option either (a) repair your product with new or refurbished parts, (b) replace it with a new or a
refurbished equivalent value product, or (c) refund your purchase price. The decision to repair, replace
or refund will be made by Panasonic Canada Inc.
This warranty is given only to the original purchaser, or the person for whom it was purchased as a gift,
of a Panasonic brand product mentioned above sold by an authorized Panasonic dealer in Canada
and purchased and used in Canada, which product was not sold “as is”, and which product was
delivered to you in new condition in the original packaging.
IN ORDER TO BE ELIGIBLE TO RECEIVE WARRANTY SERVICE HEREUNDER, A PURCHASE
RECEIPT OR OTHER PROOF OF DATE OF ORIGINAL PURCHASE, SHOWING AMOUNT PAID
AND PLACE OF PURCHASE IS REQUIRED
LIMITATIONS AND EXCLUSIONS
For assistance, visit www.panasonic.ca/english/support 19
Appendix
PNQX7289YA_(en-en)_0907_ver.200.pdf 19 2015/09/07 16:13:55

WARRANTY SERVICE
For product operation, repairs and information assistance, please visit our Support page on:
www.panasonic.ca/english/support
IF YOU SHIP THE PRODUCT TO A SERVICENTRE
Carefully pack and send prepaid, adequately insured and preferably in the original carton.
Include details of the defect claimed, and proof of date of original purchase.
20 For assistance, visit www.panasonic.ca/english/support
Appendix
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