Panasonic KX-NCP500 User manual

Pure IP-PBX
Thank you for purchasing a Panasonic Pure IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-NCP500/KX-NCP1000: PBMPR Software File Version 1.0000 or later
Model No. KX-NCP500
KX-NCP1000
User Manual

Feature Highlights
IP Communication
This PBX supports IP communication using
a variety of IP telephones, such as the KX-NT300
series with Self Labelling and/or Bluetooth
wireless headsets, and SIP Extensions (SIP
Hardphone/SIP Softphone).
R
SIP Extension
IP Softphone
IP Proprietary
Telephone
You can install a software-based telephone
(Panasonic IP Softphone) on your PC to make
and receive calls using Internet Protocol (IP)
and access PBX features without a wired IP
Proprietary Telephone.
IP Softphone
Consult your dealer Consult your dealer
This PBX supports the use of cellular phones
with the PBX. Cellular phones can make and
receive calls as if they were registered
extensions.
Cellular Phone Features
This PBX optionally supports a Portable Station
(PS) system. PSs can be used in the PBX
with other wired telephones.
Wireless System
Consult your dealer 1.8.12 Using Your PS in Parallel with a Wired
Telephone (Wireless XDP Parallel Mode)
(Page 139)
2 User Manual
Feature Highlights

If you are using a certain Panasonic telephone
that is equipped with a Navigator Key/Jog Dial
and a display, it helps you to access the desired
feature easily. Also, you will be informed of the
arrival of an incoming call or a message waiting
by the lamp if it is equipped.
ENTER
Navigator Key Jog Dial Message/Ringer Lamp
Easy Operation
You can set incoming calls to be redirected
to your message box to let callers leave voice
messages when you are unable to answer
the phone.
Hello, this
is 204. Please
leave your
message.
Built-in Simplified Voice Message
1.1 Before Operating the Telephones
(Page 16)
1.6.2 Using Voice Messaging (Built-in Simplified
Voice Message [SVM])(Page 103)
This PBX supports Voice Processing Systems
(VPS) with an ACD Report Server. In addition
to VPS features, the ACD Report Server
provides you with a variety of features, such as
monitoring, reporting, and creating performance
graphs, to manage call information efficiently.
<Report Sample: Incoming Calls>
Jack
5
Nick
5
John
7
ACD Report Server
(KX-NCV200)
This application allows you to use your PC to
access PBX features, providing advanced call
handling capabilities to ensure that each call is
handled efficiently.
PC
(Client)
PC
(Client)
Communication Assistant (CA)
Consult your dealer Consult your dealer
User Manual 3
Feature Highlights

This PBX offers a built-in Call Centre feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Queuing Customers
ICD Group
Call Centre
1.9 Utilising the Call Centre (Page 141)
In This Manual,
•The following abbreviations are used:
APT ® Analogue Proprietary Telephone
Display PT ® Proprietary Telephone with a Display
DPT ® Digital Proprietary Telephone
IP-PT ® IP Proprietary Telephone
PS ® Portable Station
PT ® Proprietary Telephone
SIP Extension ® Session Initiation Protocol Extension
SLT ® Single Line Telephone
•The suffix of each model number is omitted.
•The illustrations of the PBX are based on the KX-NCP500.
•The following icons are used frequently.
ConditionsHints
!!
!!
Notice
•This PBX supports SIP (Session Initiation Protocol) Extensions. However, some PBX features may not be
available for SIP Extensions, depending on your telephone type.
•Under power failure conditions, the connected telephones may not operate. Please ensure that a separate
telephone, not dependent on local power, is available for emergency use.
•Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
–interoperability and compatibility with all devices and systems connected to this product
–proper operation and compatibility with services provided by telecommunications companies over
connected networks
4 User Manual
Feature Highlights

NOTES
•This manual provides basic information on how you can access commonly used PBX functions with
proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles.
For detailed information about each feature or setting, consult your dealer.
•In this manual, several kinds of PTs appear, as follows:
–IP Proprietary Telephone (IP-PT)
–Digital Proprietary Telephone (DPT)
–Analogue Proprietary Telephone (APT)
–Proprietary Telephone with a Display (Display PT)
"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs,
such as IP-PTs, the available telephone types are clearly indicated.
•IP-PTs/SIP Extensions may become busy and you may not be able to make or receive calls, depending
on the network status.
•The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of
this manual. To confirm the software version of your PBX, consult your dealer.
•Product specifications are subject to change without notice.
Notes for SIP Extension Users
Before using a SIP Extension, please read the following notes.
a. The following features are available for SIP Extension users:
–Making calls
–Answering calls
–Holding calls
–Transferring calls (You cannot go on-hook before the transferred party answers.)
b. The available operations using feature numbers are limited. Refer to the telephone types displayed at the
top left of each operation.
c. The operations for Call Forwarding (FWD)/Do Not Disturb (DND)/Personal Speed Dialling using the feature
number, are not available. However, it is possible to enable these features at SIP Extensions if set through
system programming.
d. The tones listed in "4.3.1 What is This Tone?" are not available for SIP Extension users. Tones or the tone
types may vary depending on the type of telephone being used. For example, when you put a call on hold,
a specific tone for the SIP Extension may be heard, or no tone may be heard.
e. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate
Automatic Callback Busy, will be ignored.
f. The operations for SIP Extensions may differ from the steps in this manual, and may vary depending on
the type of telephone being used.
User Manual 5
Feature Highlights

Safety Notices
Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent
damage to property.
The notices are classified as follows, according to the severity of injury or damage:
WARNING This notice means that misuse could result in death or serious injury.
CAUTION This notice means that misuse could result in injury or damage to property.
Trademarks
•The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by
Matsushita Electric Industrial Co., Ltd. is under licence.
•All other trademarks identified herein are the property of their respective owners.
6 User Manual
Feature Highlights

Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk
of fire, electric shock and injury to persons, including the following:
•Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,
in a wet basement, or near a swimming pool.
•Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from
lightning.
•Do not use a telephone in the vicinity of a gas leak to report the leak.
SAVE THESE INSTRUCTIONS
User Manual 7
Important Safety Instructions

Important Information
SAVE THESE INSTRUCTIONS
WARNING
SAFETY REQUIREMENTS
For All Telephone Equipment
•The product may only be installed and serviced by qualified service personnel.
•To prevent possible fire or electric shock, do not expose the product to rain or moisture.
For the PBX
•If damage to the unit exposes any internal parts, disconnect the power supply cord immediately and return
the unit to your dealer.
•Unplug this unit from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These
conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorised
Panasonic Factory Service Centre.
•This unit is equipped with an earthed plug. For safety reasons this plug must only be connected to an
earthed outlet that has been installed according to applicable regulations.
•Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire, as
they may explode. Dispose according to local regulations.
CAUTION
SAFETY REQUIREMENTS
For All Telephone Equipment
•The product should be kept free of dust, moisture, high temperature (more than 40 °C), and vibration, and
should not be exposed to direct sunlight.
•Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean
with abrasive powders or with chemical agents such as benzene or thinner. Do not use liquid cleaners or
aerosol cleaners.
For the PBX
•When relocating the equipment, first disconnect the telecom connection before disconnecting the power
connection. When the unit is installed in the new location, reconnect the power first, and then reconnect
the telecom connection.
•The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near
the equipment and is easily accessible.
•To protect this unit from static electricity, do not touch any external connectors of the unit.
SECURITY REQUIREMENTS
In order to use the PBX safely and correctly the Security Requirements below must be observed. Failure to do
so may result in:
•Loss, leakage, falsification or theft of user information.
•Illegal use of the PBX by a third party.
•Interference or suspension of service caused by a third party.
8 User Manual
Important Information

What is User Information?
User Information is defined as:
1. Information stored on the SD Memory Card:
Phonebook data, user IDs, system settings data, passwords (User/Administrator/Installer), Personal
Identification Numbers (PINs), etc.
2. Information sent from the PBX to a PC or other external device:
Phone call data (including telephone numbers of outside parties), call charge data, etc.
Requirements
1. The SD Memory Card contains software for all the processes of the PBX and all customer data. It can be
easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorised access
to prevent data leakage.
2. Always make backups of data stored on the SD Memory Card. For details, consult your dealer.
3. To prevent illegal access from the Internet, activate a Firewall.
4. To avoid unauthorised access and possible abuse of the PBX, we strongly recommend:
a. Keeping the password secret.
b. Selecting a complex, random password that cannot be easily guessed.
c. Changing your password regularly.
5. Perform the following when sending the PBX for repair or handing it over to a third party.
a. Make a backup of data stored on the SD Memory Card.
b. Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it.
6. To prevent data leakage, render the SD Memory Card physically unusable before disposal.
7. When user information is sent from the PBX to a PC or other external device, the confidentiality of that
information becomes the responsibility of the customer. Before disposing of the PC or other external device,
ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically
unusable.
Notice
SAFETY REQUIREMENTS
For the PBX
•Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent
lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.
•If you are having problems making calls to outside destinations, follow this procedure to test the
outsidelines:
1. Disconnect the PBX from all outside lines.
2. Connect known working single line telephones (SLTs) to those outside lines.
3. Make a call to an external destination using those SLTs.
If a call cannot be carried out correctly, there may be a problem with the outside line that the SLT is
connected to. Contact your telephone company.
If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the
outside lines until it has been serviced by an authorised Panasonic Factory Service Centre.
Notes
SAFETY REQUIREMENTS
For All Telephone Equipment
•Never attempt to insert wires, pins, etc. into the vents or holes of the product.
User Manual 9
Important Information

Attention
•When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.
•For users of PC Phone (Free Licence Version) shipped with KX-T7601 USB Module:
All features of the PC Phone software are available for 90 days from the date of installation.
After this period expires, the following buttons on the Operation Screen will become unavailable:
–Recording
–TAM
–Voice Memo
–Text Memo
–Speed
To continue using any of the corresponding features after the trial period, please purchase KX-TDA0350
(PC Phone, 5 licences).
For users in the European Union only
•Information on Disposal for Users of Waste Electrical & Electronic Equipment (private households)
This symbol on the products and/or accompanying documents means that used electrical and electronic
products should not be mixed with general household waste. For proper treatment, recovery and recycling,
please take these products to designated collection points, where they will be accepted on a free of charge
basis. Alternatively, in some countries you may be able to return your products to your local retailer upon
the purchase of an equivalent new product. Disposing of this product correctly will help to save valuable
resources and prevent any potential negative effects on human health and the environment which could
otherwise arise from inappropriate waste handling. Please contact your local authority for further details of
your nearest designated collection point. Penalties may be applicable for incorrect disposal of this waste,
in accordance with national legislation.
•For business users in the European Union
If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further
information.
•Information on Disposal in other Countries outside the European Union
This symbol is only valid in the European Union. If you wish to discard this product, please contact your
local authorities or dealer and ask for the correct method of disposal.
For users in New Zealand only
•This equipment shall not be set to make automatic calls to the Telecom ’111’ Emergency Service.
•The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted
that the item complies with minimum conditions for connection to its network. It indicates no endorsement
of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance
that any item will work correctly in all respects with another item of Telepermitted equipment of a different
make or model, nor does it imply that any product is compatible with all of Telecom’s network services.
•APPLICABLE ONLY TO TELECOM CUSTOMERS WHO HAVE AUTOMATIC ACCESS TO OTHER
CARRIERS FOR TOLL CALLS
When calling back a number from the Caller ID list, all numbers prefixed with "0 + AREA CODE" will be
automatically forwarded to your toll carrier. This includes numbers in your local calling area. The zero +
10 User Manual
Attention

area code should either be removed when calling back local numbers, or check with your toll carrier that
a charge will not be levied.
•All persons using this device for recording telephone conversations shall comply with New Zealand law.
This requires that at least one party to the conversation is to be aware that it is being recorded. In addition,
the principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the
personal information collected, the purpose for its collection, how it is used, and what is disclosed to any
other party.
User Manual 11
Attention

Table of Contents
1 Operation ................................................................................................15
1.1 Before Operating the Telephones .................................................................................16
1.1.1 Before Operating the Telephones ..................................................................................16
1.2 Making Calls ....................................................................................................................29
1.2.1 Basic Calling ...................................................................................................................29
1.2.2 Easy Dialling ...................................................................................................................34
1.2.3 Redial .............................................................................................................................38
1.2.4 When the Dialled Line is Busy or There is No Answer ...................................................39
1.2.5 Accessing the ISDN Service (ISDN Service Access) .....................................................47
1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) ....................................48
1.2.7 Calling without Restrictions ............................................................................................49
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access
[DISA]) ............................................................................................................................50
1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote
Setting) ...........................................................................................................................53
1.3 Receiving Calls ................................................................................................................54
1.3.1 Answering Calls ..............................................................................................................54
1.3.2 Answering Hands-free (Hands-free Answerback) ..........................................................55
1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) ......................................56
1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station
[TAFAS]) .........................................................................................................................57
1.3.5 Using the ANSWER/RELEASE Button ..........................................................................58
1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) ....................60
1.4 During a Conversation ....................................................................................................61
1.4.1 Transferring a Call (Call Transfer) ..................................................................................61
1.4.2 Holding a Call .................................................................................................................66
1.4.3 Talking to Two Parties Alternately (Call Splitting) ..........................................................71
1.4.4 Answering Call Waiting ..................................................................................................73
1.4.5 Multiple Party Conversation ...........................................................................................78
1.4.6 Mute ...............................................................................................................................87
1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) .............................88
1.4.8 Using the Headset (Headset Operation) ........................................................................89
1.5 Using a PDN/SDN Button ...............................................................................................91
1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN)
Extension ........................................................................................................................91
1.6 Before Leaving Your Desk .............................................................................................95
1.6.1 Forwarding Calls ............................................................................................................95
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) ............................103
1.6.3 Showing a Message on the Caller’s Telephone Display (Absent Message) ................114
1.6.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) ..............116
1.7 Making/Answering an Announcement ........................................................................118
1.7.1 Paging ..........................................................................................................................118
1.7.2 Answering/Denying a Paging Announcement ..............................................................120
1.7.3 Making an Announcement and Having a Multiple Party Conversation
(Broadcasting) ..............................................................................................................121
1.8 Setting the Telephone According to Your Needs ......................................................124
1.8.1 Setting the Alarm (Timed Reminder) ............................................................................124
1.8.2 Refusing Incoming Calls (Do Not Disturb [DND]) .........................................................126
1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper
OHCA) ..........................................................................................................................130
1.8.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/
Connected Line Identification Presentation [CLIP/COLP]) ...........................................131
12 User Manual

1.8.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone
(Connected Line Identification Restriction [COLR]) ......................................................132
1.8.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line
Identification Restriction [CLIR]) ...................................................................................133
1.8.7 Preventing Other People from Joining Your Conversation (Executive Busy Override
Deny) ............................................................................................................................134
1.8.8 Turning on the Background Music (BGM) ....................................................................135
1.8.9 Protecting Your Line against Notification Tones (Data Line Security) ..........................136
1.8.10 Checking the Time Service Status ...............................................................................137
1.8.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) ..............................138
1.8.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel
Mode) ...........................................................................................................................139
1.8.13 Clearing Features Set at Your Extension (Extension Feature Clear) ...........................140
1.9 Utilising the Call Centre ................................................................................................141
1.9.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) .....................141
1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming
Call Distribution Group Monitor) ...................................................................................144
1.9.3 Forwarding a Waiting Call (Manual Queue Redirection) ..............................................147
1.10 Using User-supplied Equipment ..................................................................................148
1.10.1 If a Doorphone/Door Opener is Connected ..................................................................148
1.10.2 If an External Relay is Connected ................................................................................150
1.10.3 If an External Sensor is Connected ..............................................................................151
1.10.4 If a Host PBX is Connected ..........................................................................................152
1.10.5 If a Voice Processing System is Connected .................................................................153
1.11 Administrative Features ...............................................................................................159
1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) ..................159
1.11.2 Recording Information Using Preprogrammed Messages (Printing Message) ............166
1.12 Exchanging the Settings between Extensions ...........................................................167
1.12.1 Walking Extension ........................................................................................................167
1.12.2 Enhanced Walking Extension .......................................................................................168
1.13 Using a Display Proprietary Telephone ......................................................................170
1.13.1 Using the Call Log ........................................................................................................170
1.13.2 Using the Directories ....................................................................................................173
1.13.3 Accessing System Features (System Feature Access) ...............................................181
1.14 Using an IP Proprietary Telephone .............................................................................182
1.14.1 Self Labelling (KX-NT366 only) ....................................................................................182
2 Manager Operation ..............................................................................183
2.1 Control Features ...........................................................................................................184
2.1.1 Extension Control .........................................................................................................184
2.1.2 Time Service Mode Control ..........................................................................................185
2.1.3 Restriction Level Control (Dial Tone Transfer) .............................................................187
2.1.4 Turning on the External Background Music (BGM) ......................................................188
2.1.5 Recording Outgoing Messages (OGM) ........................................................................189
2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) .....................191
2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor ......................................192
3 Customising Your Phone & System ...................................................193
3.1 Customising Your Phone (Personal Programming) ..................................................194
3.1.1 Customising Your Phone (Personal Programming) .....................................................194
3.1.2 Settings on the Programming Mode .............................................................................196
3.1.3 Customising the Buttons ..............................................................................................206
3.2 Manager Programming .................................................................................................211
3.2.1 Programming Information .............................................................................................211
3.2.2 Manager Programming .................................................................................................212
User Manual 13

3.3 Customising Your System (System Programming) ...................................................214
3.3.1 Programming Information .............................................................................................214
3.3.2 System Programming ...................................................................................................217
4Appendix ...............................................................................................221
4.1 Troubleshooting ............................................................................................................222
4.1.1 Troubleshooting ............................................................................................................222
4.2 Feature Number Table ..................................................................................................226
4.2.1 Feature Number Table .................................................................................................226
4.3 What is This Tone? .......................................................................................................237
4.3.1 What is This Tone? ......................................................................................................237
Index............................................................................................................241
14 User Manual

Section 1
Operation
This chapter shows you step by step how to use each
feature. Read this chapter to become familiar with the
many useful features of this PBX.
User Manual 15

1.1 Before Operating the Telephones
1.1.1 Before Operating the Telephones
What Kind of Telephone Can Be Used?
You can use the following types of telephone with this PBX:
•Panasonic IP Proprietary Telephone (IP-PT)
(e.g., KX-NT346 or KX-NT366)
•SIP Extension
(SIP Hardphone/SIP Softphone)
•Panasonic Proprietary Telephone (PT)
(e.g., KX-T7636 or KX-DT346)
•Panasonic Portable Station (PS)
(e.g., KX-TCA255 or KX-TD7690)
•Single Line Telephone (SLT)
(e.g., rotary pulse telephone)
Which features are available depend on the type of telephone being used. If you are using a Panasonic
proprietary telephone with a special feature button such as
REDIAL
or a display (Display PT) or both, you can
follow the operation with the button or display messages for easy programming. If you use a large display
telephone (e.g., KX-NT346 or KX-T7636), you can follow the displayed messages to use the features. If your
telephone does not have feature buttons and/or a display, you may operate the PBX by entering a feature
number instead. Follow the operation for your type of telephone. If you use a Console, you can use the buttons
on the Console as the buttons on the connected proprietary telephone.
•If you use a Panasonic proprietary
telephone which does not have
feature buttons, you may change
one of the unused flexible buttons
to a feature button. Refer to
"3.1.3 Customising the Buttons".
Registration for your Portable Station (PS)/SIP Extension
Your PS/SIP Extension must be registered with the PBX and assigned an extension number before initial use,
through system programming. To confirm the extension number of your PS, refer to "Your extension
information" in "3.1.2 Settings on the Programming Mode". For SIP Extension users, follow the instructions
for your SIP Extension.
Feature Numbers
To use certain features, you need to enter specified feature numbers (and an additional parameter, if required).
There are two types of feature numbers as follows:
•Flexible feature number
•Fixed feature number
Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers
for easier use. In this manual, the default numbers (factory installed) are used for operations.
A flexible number is shown as (half-shaded key). Use the new programmed number if you have changed
the feature number. Write the new number in "4.2.1 Feature Number Table" (Appendix).
16 User Manual
1.1.1 Before Operating the Telephones

Notice
The default value of a flexible feature number may vary depending on country/area.
If you use a single line telephone which does not have the " " or "#" keys;
it is not possible to access features that have " " or "#" in their feature numbers.
Tone
You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 What is This
Tone?" (Appendix).
Display
In this manual, you will see "the display …". This refers to the display of a Panasonic proprietary telephone. If
your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use
a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary
telephones also give you easy access to features. A message is displayed depending on the feature. By
pressing the corresponding button on the side or at the bottom of the display, or pressing the Navigator Key,
you can access the desired feature. Furthermore, depending on the display proprietary telephone, you can
operate features or make calls using the display message. Refer to "1.13 Using a Display Proprietary
Telephone".
Notice
In this manual, the display messages are described in English.
Your Extension Number
If you use a Panasonic display proprietary telephone, you can check your own extension number on the display.
Press the TRANSFER button or Soft (S1) button while on-hook.
Using a Navigator Key/Jog Dial/Volume Key
The Navigator Key can be used for the display contrast and the volume control or you can search for desired
items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction.
The contrast or the volume level and the items will change as follows:
Navigator Key Jog Dial Volume Key
Up
(Level increases)
Down
(Level decreases)
RightLeft
ENTER
Left
(anti-clockwise)
Level decreases
Right
(clockwise)
Level increases
Up
(Level increases)
Down
(Level decreases)
Examples
The displays and the illustrations shown as examples are from a telephone connected to the KX-NCP500.
User Manual 17
1.1.1 Before Operating the Telephones

Restrictions
Some features may be restricted at your extension depending on system programming and the type of
telephone being used.
Icon Descriptions
The following icons show you the feature availability, notes and action to use the features.
This feature cannot be used with a
single line telephone.
outside line
group no.
OR
/
8
9
0
OR
(CO)
Seize an outside line (One of
the following).
•Press the CO button.
•Dial automatic line access
number 0 or 9.
•Dial outside line group ac-
cess number and outside
line group number.
See "Programming" for Related Pro-
gramming if necessary.
Off-hook (One of the following).
•Lift the handset.
•Press the SP-PHONE button.
•Press the MONITOR button. (To
start talking, lift the handset.)
•Press TALK button.
Press the Call button on the
Doorphone.
On-hook (One of the following).
•Hang up.
•Press the SP-PHONE button.
•Press the MONITOR button.
•Press CANCEL button.
Press the hookswitch lightly.
Press the corresponding feature but-
ton on the proprietary telephone.
Talk.
desired no.
Enter the required number.
<Example>
account code
Enter the account code.
You will hear a busy, confirma-
tion, dial, ring or ringback tone.
B. Tone: Busy Tone
C. Tone: Confirmation Tone
D. Tone: Dial Tone
R. Tone: Ring Tone
R. B. Tone: Ringback Tone
extension no.
Dial an extension number.
outside
phone no.
Dial outside phone number.
phone no.
Dial the telephone number.
dial key
Press any dial key (0–9, , #).
HOLD
Press the HOLD button on your SIP
Extension.
18 User Manual
1.1.1 Before Operating the Telephones

When You Use a Panasonic Proprietary Telephone
If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature
buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make
operations simple. The illustrations may differ from the buttons on your telephone.
Buttons on the PT
Flexible Buttons:
Used to make or receive an out-
side call (CO button), or as a fea-
ture button.
Button assignment is required.
Refer to "Customised Buttons"
for details.
SP-PHONE
SP-PHONE:
Used for hands-free operation.
User Manual 19
1.1.1 Before Operating the Telephones

AUTO DIAL
STORE
AUTO DIAL/STORE:
Used for System/Personal
Speed Dialling or storing pro-
gramme changes.
PAUSE
PAUSE:
Used to insert a pause when storing a
telephone number. This button also
functions as the PROGRAM button
when there is no PROGRAM button on
your telephone.
REDIAL
REDIAL:
Used to redial the last dialled
number.
MESSAGE
MESSAGE:
Used to leave a message waiting indi-
cation or call back the party who left the
message waiting indication.
20 User Manual
1.1.1 Before Operating the Telephones