Panasonic KX-TDA30 User manual

Thank you for purchasing a Panasonic Hybrid IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-TDA30: PSMPR Software File Version 4.0000 or later
KX-TDA100/KX-TDA200: PMPR Software File Version 5.0000 or later
KX-TDA600: PLMPR Software File Version 5.0000 or later
Model No. KX-TDA30/KX-TDA100
KX-TDA200/KX-TDA600
Hybrid IP-PBX
User Manual

2 User Manual
Feature Highlights
1.9 Utilising the Call Centre (Page 134) 1.10.5 If a Voice Processing System is
Connected (Page 146)
Appendix (Page 215) Consult your dealer
1.1 Before Operating the Telephones (Page 14) Consult your dealer
This PBX can establish Incoming Call Distribution
Groups (ICD Group) by which a large volume of
calls from the external customers could be
received. One extension can act as the supervisor,
and monitor other group members.
Call Centre
Queuing
Customers
ICD
Group 01
ICD
Group 02
You can forward your calls to a voice
processing system and let calling parties leave
messages in your mailbox when you are unable
to receive calls.
Voice Mail Integration
Message Message
Message Message
This PBX optionally supports a Portable Station
(PS) system. PSs can be used in the PBX
with other wired telephones.
Wireless System
PC Phone/PC Console
This PBX supports the PC Phone/PC Console
when your computer is connected to certain
Panasonic telephones via USB interface. The PC
Phone/PC Console provides advanced control and
monitoring of your PBX.
Computer
If you are using a certain Panasonic telephone
that is equipped with a Navigator Key/Jog Dial
and a display, it helps you to access the desired
feature easily. Also, you will be informed of the
arrival of an incoming call or a message waiting
by the lamp if it is equipped.
Easy Operation
ENTER
Navigator Key Jog Dial Message/Ringer Lamp
This PBX can record or print out call
information: date, time, extension no., dialled
no., duration, etc.
Date
01/02/02
01/02/02
Time
10:03AM
11:07AM
Ext
1230
2230
• • • • • • •
• • • • • • •
• • • • • • •
Call Record
(Station Message Detail Recording)

User Manual 3
1.6.2 Using Voice Messaging (Built-in
Simplified Voice Message [SVM]) (Page 97)
You can set incoming calls to be redirected
to your message box to let callers leave voice
messages when you are unable to answer
the phone.
Built-in Simplified Voice Message
Hello, this
is 204. Please
leave your
message.

4 User Manual
In This Manual,
• The following abbreviations are used:
APT →Analogue Proprietary Telephone
Display PT →Proprietary Telephone with a Display
DPT →Digital Proprietary Telephone
IP-PT →IP Proprietary Telephone
PS →Portable Station
PT →Proprietary Telephone
SLT →Single Line Telephone
• The suffix of each model number is omitted.
• The illustrations of the PBX are based on the KX-TDA200.
• The following icons are used frequently.
Important Notice
• Under power failure conditions, the connected telephones may not operate. Please ensure that a
separate telephone, not dependent on local power, is available for emergency use.
• Prior to connection of this product, please verify that the intended operating environment is
supported.
Satisfactory performance cannot be guaranteed for the following:
– interoperability and compatibility with all devices and systems connected to this product
– proper operation and compatibility with services provided by telecommunications companies
over connected networks
NOTES
• This manual provides basic information on how you can access commonly used PBX functions
with proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and
DSS Consoles. For detailed information about each feature or setting, consult your dealer.
• In this manual, several kinds of PTs appear, as follows:
– IP Proprietary Telephone (IP-PT)
– Digital Proprietary Telephone (DPT)
– Analogue Proprietary Telephone (APT)
– Proprietary Telephone with a Display (Display PT)
"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports
specific PTs, such as IP-PTs, the available telephone types are clearly indicated.
• IP-PTs may become busy and you may not be able to make or receive calls, depending on the
network status.
• The contents of this manual apply to PBXs with a certain software version, as indicated on the
cover of this manual. To confirm the software version of your PBX, consult your dealer.
• Product specifications are subject to change without notice.
ConditionsHints
!!
!!

User Manual 5
Important Information
SECURITY PRECAUTIONS
In order to use the PBX safely and correctly the Security Requirements below must be observed. Failure to
do so may result in:
• Loss, leakage, falsification or theft of user information.
• Illegal use of the PBX by a third party.
• Interference or suspension of service caused by a third party.
What is User Information?
User Information is defined as:
1. Information stored on the SD Memory Card:
Phonebook data, user IDs, system settings data, passwords (User/Administrator/Installer),
Personal Identification Numbers (PINs), etc.
2. Information sent from the PBX to a PC or other external device:
Phone call data (including telephone numbers of outside parties), call charge data, etc.
Security Requirements
1. The SD Memory Card contains software for all the processes of the PBX and all customer data. It can
be easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorised
access to prevent data leakage.
2. Always make backups of data stored on the SD Memory Card. For details, consult your dealer.
3. To prevent illegal access from the Internet, activate a Firewall.
4. To avoid unauthorised access and possible abuse of the PBX, we strongly recommend:
a. Keeping the password secret.
b. Selecting a complex, random password that cannot be easily guessed.
c. Changing your password regularly.
5. Perform the following when sending the PBX for repair or handing it over to a third party.
a. Make a backup of data stored on the SD Memory Card.
b. Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it.
6. To prevent data leakage, render the SD Memory Card physically unusable before disposal.
7. When user information is sent from the PBX to a PC or other external device, the confidentiality of that
information becomes the responsibility of the customer. Before disposing of the PC or other external
device, ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it
physically unusable.
SAVE THESE INSTRUCTIONS

6 User Manual
Safety Instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock and injury to persons, including the following:
For All Telephone Equipment
WARNING
• THE PRODUCT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED
SERVICE PERSONNEL.
• TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THE
PRODUCT TO RAIN OR MOISTURE.
1. Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub,
in a wet basement, or near a swimming pool.
2. Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from
lightning.
3. Do not use a telephone in the vicinity of a gas leak to report the leak.
4. The product should be kept free of dust, moisture, high temperature (more than 40 ), and vibration,
and should not be exposed to direct sunlight.
5. Never attempt to insert wires, pins, etc. into the vents or holes of the product.
6. Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean
with abrasive powders or with chemical agents such as benzene or thinner. Do not use liquid cleaners
or aerosol cleaners.
For the PBX
WARNING
• IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE
POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER.
• UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNORMAL
SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR
ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN
AUTHORISED PANASONIC FACTORY SERVICE CENTRE.
• WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM
CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION. WHEN THE
UNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER FIRST,
AND THEN RECONNECT THE TELECOM CONNECTION.
• THIS UNIT IS EQUIPPED WITH AN EARTHED PLUG. FOR SAFETY REASONS THIS
PLUG MUST ONLY BE CONNECTED TO AN EARTHED OUTLET THAT HAS BEEN
INSTALLED ACCORDING TO APPLICABLE REGULATIONS.
• THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE.
ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS
EASILY ACCESSIBLE.
• TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY
EXTERNAL CONNECTORS OF THE UNIT.
˚C

User Manual 7
1. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire, as
they may explode. Dispose according to local regulations.
2. Keep the unit away from heating appliances and devices that generate electrical noise such as
fluorescent lamps, motors, and televisions. These noise sources can interfere with the performance of
the PBX.
3. If you are having problems making calls to outside destinations, follow this procedure to test the outside
lines:
a. Disconnect the PBX from all outside lines.
b. Connect known working single line telephones (SLTs) to those outside lines.
c. Make a call to an external destination using those SLTs.
If a call cannot be carried out correctly, there may be a problem with the outside line that the SLT is
connected to. Contact your telephone company.
If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the
outside lines until it has been serviced by an authorised Panasonic Factory Service Centre.

8 User Manual
Attention
• When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.
• For users of PC Phone (Free Licence Version) shipped with KX-T7601 USB Module:
All features of the PC Phone software are available for 90 days from the date of installation.
After this period expires, the following buttons on the Operation Screen will become unavailable:
– Recording
–TAM
–VoiceMemo
–TextMemo
– Speed
To continue using any of the corresponding features after the trial period, please purchase KX-
TDA0350 (PC Phone, 5 licences).
For users in the European Union only
•Information on Disposal for Users of Waste Electrical & Electronic Equipment (private
households)
This symbol on the products and/or accompanying documents means that used electrical and
electronic products should not be mixed with general household waste. For proper treatment, recovery
and recycling, please take these products to designated collection points, where they will be accepted
on a free of charge basis. Alternatively, in some countries you may be able to return your products to
your local retailer upon the purchase of an equivalent new product. Disposing of this product correctly
will help to save valuable resources and prevent any potential negative effects on human health and the
environment which could otherwise arise from inappropriate waste handling. Please contact your local
authority for further details of your nearest designated collection point. Penalties may be applicable for
incorrect disposal of this waste, in accordance with national legislation.
•For business users in the European Union
If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for
further information.
•Information on Disposal in other Countries outside the European Union
This symbol is only valid in the European Union. If you wish to discard this product, please contact your
local authorities or dealer and ask for the correct method of disposal.
For users in New Zealand only
• This equipment shall not be set to make automatic calls to the Telecom '111' Emergency Service.
• The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted
that the item complies with minimum conditions for connection to its network. It indicates no
endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides
no assurance that any item will work correctly in all respects with another item of Telepermitted

User Manual 9
equipment of a different make or model, nor does it imply that any product is compatible with all of
Telecom's network services.
• APPLICABLE ONLY TO TELECOM CUSTOMERS WHO HAVE AUTOMATIC ACCESS TO OTHER
CARRIERS FOR TOLL CALLS
When calling back a number from the Caller ID list, all numbers prefixed with "0 + AREA CODE" will be
automatically forwarded to your toll carrier. This includes numbers in your local calling area. The zero
+ area code should either be removed when calling back local numbers, or check with your toll carrier
that a charge will not be levied.
• All persons using this device for recording telephone conversations shall comply with New Zealand law.
This requires that at least one party to the conversation is to be aware that it is being recorded. In
addition, the principles enumerated in the Privacy Act 1993 shall be complied with in respect to the
nature of the personal information collected, the purpose for its collection, how it is used, and what is
disclosed to any other party.

10 User Manual
Table of Contents
1 Operation............................................................................................... 13
1.1 Before Operating the Telephones..................................................................................14
1.1.1 Before Operating the Telephones .....................................................................................14
1.2 Making Calls ....................................................................................................................25
1.2.1 Basic Calling .....................................................................................................................25
1.2.2 Easy Dialling .....................................................................................................................30
1.2.3 Redial................................................................................................................................34
1.2.4 When the Dialled Line is Busy or There is No Answer......................................................35
1.2.5 Accessing the ISDN Service (ISDN Service Access) .......................................................43
1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) .......................................44
1.2.7 Calling without Restrictions...............................................................................................45
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])....... 46
1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting)........49
1.3 Receiving Calls ...............................................................................................................50
1.3.1 Answering Calls ................................................................................................................50
1.3.2 Answering Hands-free (Hands-free Answerback) .............................................................51
1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)..........................................52
1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) ....53
1.3.5 Using the ANSWER/RELEASE Button .............................................................................54
1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]).......................56
1.4 During a Conversation....................................................................................................57
1.4.1 Transferring a Call (Call Transfer)......................................................................................57
1.4.2 Holding a Call....................................................................................................................61
1.4.3 Talking to Two Parties Alternately (Call Splitting) ..............................................................65
1.4.4 Answering Call Waiting .....................................................................................................67
1.4.5 Multiple Party Conversation ..............................................................................................71
1.4.6 Mute ..................................................................................................................................80
1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) ................................81
1.4.8 Using the Headset (Headset Operation)...........................................................................82
1.5 Using a PDN/SDN Button ...............................................................................................84
1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension (KX-
TDA100/KX-TDA200/KX-TDA600 only) ............................................................................84
1.6 Before Leaving Your Desk..............................................................................................88
1.6.1 Forwarding Calls ...............................................................................................................88
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM])..................................97
1.6.3 Showing a Message on the Caller's Telephone Display (Absent Message) ...................108
1.6.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) ..................110
1.7 Making/Answering an Announcement ........................................................................112
1.7.1 Paging .............................................................................................................................112
1.7.2 Answering/Denying a Paging Announcement .................................................................114
1.7.3 Making an Announcement and Having a Multiple Party Conversation (Broadcasting) ...115
1.8 Setting the Telephone According to Your Needs.......................................................118
1.8.1 Setting the Alarm (Timed Reminder) ..............................................................................118
1.8.2 Refusing Incoming Calls (Do Not Disturb [DND])............................................................120
1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) ........123
1.8.4 Displaying Your Telephone Number on the Called Party and Caller's Telephone (Calling/
Connected Line Identification Presentation [CLIP/COLP])..............................................124