Panasonic KX-NCP500 User manual

Pure IP-PBX
Thank you for purchasing a Panasonic Pure IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-NCP500/KX-NCP1000: PBMPR Software File Version 2.0000 or later
Model No. KX-NCP500
KX-NCP1000
User Manual

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IP Communication
This PBX supports IP communication using
a variety of IP telephones, such as the KX-NT300
series with Self Labelling and/or Bluetooth
wireless headsets, and SIP Extensions (SIP
Hardphone/SIP Softphone).
R
SIP Extension
IP Softphone
IP Proprietary
Telephone
You can install a software-based telephone
(Panasonic IP Softphone) on your PC to make
and receive calls using Internet Protocol (IP)
and access PBX features without a wired IP
Proprietary Telephone.
IP Softphone
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This PBX supports the use of cellular phones
with the PBX. Cellular phones can make and
receive calls as if they were registered
extensions.
Cellular Phone Features
This PBX optionally supports a Portable Station
(PS) system. PSs can be used in the PBX
with other wired telephones.
Wireless System
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If you are using a certain Panasonic telephone
that is equipped with a Navigator Key/Jog Dial
and a display, it helps you to access the desired
feature easily. Also, you will be informed of the
arrival of an incoming call or a message waiting
by the lamp if it is equipped.
ENTER
Navigator Key Jog Dial Message/Ringer Lamp
Easy Operation
You can set incoming calls to be redirected
to your message box to let callers leave voice
messages when you are unable to answer
the phone.
Hello, this
is 204. Please
leave your
message.
Built-in Simplified Voice Message
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This PBX supports Voice Processing Systems
(VPS) with an ACD Report Server. In addition
to VPS features, the ACD Report Server
provides you with a variety of features, such as
monitoring, reporting, and creating performance
graphs, to manage call information efficiently.
<Report Sample: Incoming Calls>
Jack
5
Nick
5
John
7
ACD Report Server
(KX-NCV200)
This application allows you to use your PC to
access PBX features, providing advanced call
handling capabilities to ensure that each call is
handled efficiently.
PC
(Client)
PC
(Client)
Communication Assistant (CA)
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This PBX offers a built-in Call Centre feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Queuing Customers
ICD Group
Call Centre CA Call Accounting Server
and Web Client
PC
(Client)
PC
(Client)
PC
(Web Server)
This application can calculate call cost estimates
and track call activity for calls that are made
through the PBX. Installing the CA Call
Accounting web server software allows you to
access CA Call Accounting from any PC by using
a web client. You can sort and view, print, or
export call information with the web client.
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>',6$@
 6HWWLQJ<RXU7HOHSKRQHIURP$QRWKHU([WHQVLRQRUWKURXJK',6$5HPRWH
6HWWLQJ
 5HFHLYLQJ&DOOV
 $QVZHULQJ&DOOV
 $QVZHULQJ+DQGVIUHH+DQGVIUHH$QVZHUEDFN
 $QVZHULQJD&DOO5LQJLQJDW$QRWKHU7HOHSKRQH&DOO3LFNXS
 $QVZHULQJD&DOOYLDDQ([WHUQDO6SHDNHU7UXQN$QVZHU)URP$Q\6WDWLRQ
>7$)$6@
 8VLQJWKH$16:(55(/($6(%XWWRQ
 ,GHQWLI\LQJ0DOLFLRXV&DOOLQJ3DUWLHV0DOLFLRXV&DOO,GHQWLILFDWLRQ>0&,'@
 'XULQJD&RQYHUVDWLRQ
 7UDQVIHUULQJD&DOO&DOO7UDQVIHU
 +ROGLQJD&DOO
 7DONLQJWR7ZR3DUWLHV$OWHUQDWHO\&DOO6SOLWWLQJ
 $QVZHULQJ&DOO:DLWLQJ
 0XOWLSOH3DUW\&RQYHUVDWLRQ
 0XWH
 /HWWLQJ2WKHU3HRSOH/LVWHQWRWKH&RQYHUVDWLRQ2IIKRRN0RQLWRU
 8VLQJWKH+HDGVHW+HDGVHW2SHUDWLRQ
 8VLQJD3'16'1%XWWRQ
 3ULPDU\'LUHFWRU\1XPEHU3'16HFRQGDU\'LUHFWRU\1XPEHU6'1
([WHQVLRQ
 %HIRUH/HDYLQJ<RXU'HVN
 )RUZDUGLQJ&DOOV
 8VLQJ9RLFH0HVVDJLQJ%XLOWLQ6LPSOLILHG9RLFH0HVVDJH>690@
 6KRZLQJD0HVVDJHRQWKH&DOOHU¶V7HOHSKRQH'LVSOD\$EVHQW0HVVDJH
 3UHYHQWLQJ2WKHU3HRSOHIURP8VLQJ<RXU7HOHSKRQH([WHQVLRQ'LDO/RFN
 0DNLQJ$QVZHULQJDQ$QQRXQFHPHQW
 3DJLQJ
 $QVZHULQJ'HQ\LQJD3DJLQJ$QQRXQFHPHQW
 0DNLQJDQ$QQRXQFHPHQWDQG+DYLQJD0XOWLSOH3DUW\&RQYHUVDWLRQ
%URDGFDVWLQJ
 6HWWLQJWKH7HOHSKRQH$FFRUGLQJWR<RXU1HHGV
 6HWWLQJWKH$ODUP7LPHG5HPLQGHU
 5HIXVLQJ,QFRPLQJ&DOOV'R1RW'LVWXUE>'1'@
 5HFHLYLQJ&DOO:DLWLQJ&DOO:DLWLQJ2IIKRRN&DOO$QQRXQFHPHQW>2+&$@:KLVSHU
2+&$
 'LVSOD\LQJ<RXU7HOHSKRQH1XPEHURQWKH&DOOHG3DUW\DQG&DOOHU¶V7HOHSKRQH&DOOLQJ
&RQQHFWHG/LQH,GHQWLILFDWLRQ3UHVHQWDWLRQ>&/,3&2/3@
8VHU0DQXDO 
7DEOHRI&RQWHQWV

 3UHYHQWLQJ<RXU7HOHSKRQH1XPEHU%HLQJ'LVSOD\HGRQWKH&DOOHU¶V7HOHSKRQH
&RQQHFWHG/LQH,GHQWLILFDWLRQ5HVWULFWLRQ>&2/5@
 3UHYHQWLQJ<RXU1XPEHU%HLQJ'LVSOD\HGRQWKH&DOOHG3DUW\¶V7HOHSKRQH&DOOLQJ/LQH
,GHQWLILFDWLRQ5HVWULFWLRQ>&/,5@
 3UHYHQWLQJ2WKHU3HRSOHIURP-RLQLQJ<RXU&RQYHUVDWLRQ([HFXWLYH%XV\2YHUULGH
'HQ\
 7XUQLQJRQWKH%DFNJURXQG0XVLF%*0
 3URWHFWLQJ<RXU/LQHDJDLQVW1RWLILFDWLRQ7RQHV'DWD/LQH6HFXULW\
 &KHFNLQJWKH7LPH6HUYLFH6WDWXV
 6HWWLQJWKH3DUDOOHOOHG7HOHSKRQHWR5LQJ3DUDOOHOOHG7HOHSKRQH
 8VLQJ<RXU36LQ3DUDOOHOZLWKD:LUHG7HOHSKRQH:LUHOHVV;'33DUDOOHO
0RGH
 &OHDULQJ)HDWXUHV6HWDW<RXU([WHQVLRQ([WHQVLRQ)HDWXUH&OHDU
 8WLOLVLQJWKH&DOO&HQWUH
 /HDYLQJDQ,QFRPLQJ&DOO'LVWULEXWLRQ*URXS/RJLQ/RJRXW:UDSXS
 0RQLWRULQJDQG&RQWUROOLQJWKH&DOO6WDWXVRIDQ,QFRPLQJ&DOO'LVWULEXWLRQ*URXS,QFRPLQJ
&DOO'LVWULEXWLRQ*URXS0RQLWRU
 )RUZDUGLQJD:DLWLQJ&DOO0DQXDO4XHXH5HGLUHFWLRQ
 8VLQJ8VHUVXSSOLHG(TXLSPHQW
 ,ID'RRUSKRQH'RRU2SHQHULV&RQQHFWHG
 ,IDQ([WHUQDO5HOD\LV&RQQHFWHG
 ,IDQ([WHUQDO6HQVRULV&RQQHFWHG
 ,ID+RVW3%;LV&RQQHFWHG
 ,ID9RLFH3URFHVVLQJ6\VWHPLV&RQQHFWHG
 $GPLQLVWUDWLYH)HDWXUHV
 8VLQJWKH7HOHSKRQHVLQD+RWHOW\SH(QYLURQPHQW+RVSLWDOLW\)HDWXUHV
 5HFRUGLQJ,QIRUPDWLRQ8VLQJ3UHSURJUDPPHG0HVVDJHV3ULQWLQJ0HVVDJH
 ([FKDQJLQJWKH6HWWLQJVEHWZHHQ([WHQVLRQV
 :DONLQJ([WHQVLRQ
 (QKDQFHG:DONLQJ([WHQVLRQ
 8VLQJD'LVSOD\3URSULHWDU\7HOHSKRQH
 8VLQJWKH&DOO/RJ
 8VLQJWKH'LUHFWRULHV
 $FFHVVLQJ6\VWHP)HDWXUHV6\VWHP)HDWXUH$FFHVV
 8VLQJDQ,33URSULHWDU\7HOHSKRQH
 6HOI/DEHOOLQJ.;17DQG.;17RQO\
 8VLQJD.;+*76,3([WHQVLRQ
 2SHUDWLRQ/LVW
 6SHHG'LDOOLQJ
 'LVSOD\LQJ<RXU7HOHSKRQH1XPEHURQWKH&DOOHG3DUW\¶V7HOHSKRQH
 &HOOXODU3KRQH)HDWXUHV
 &HOOXODU3KRQH)HDWXUHV
 0DQDJHU2SHUDWLRQ
 &RQWURO)HDWXUHV
 ([WHQVLRQ&RQWURO
 7LPH6HUYLFH0RGH&RQWURO
 5HVWULFWLRQ/HYHO&RQWURO'LDO7RQH7UDQVIHU
 7XUQLQJRQWKH([WHUQDO%DFNJURXQG0XVLF%*0
 5HFRUGLQJ2XWJRLQJ0HVVDJHV2*0
 $OORZLQJ8VHUVWR6HL]HDQ8QDYDLODEOH2XWVLGH/LQH7UXQN%XV\2XW
 5HOHDVLQJ1HWZRUN'LUHFW6WDWLRQ6HOHFWLRQ1'660RQLWRU
 &XVWRPLVLQJ<RXU3KRQH6\VWHP
 &XVWRPLVLQJ<RXU3KRQH3HUVRQDO3URJUDPPLQJ
 8VHU0DQXDO
7DEOHRI&RQWHQWV

 &XVWRPLVLQJ<RXU3KRQH3HUVRQDO3URJUDPPLQJ
 6HWWLQJVRQWKH3URJUDPPLQJ0RGH
 &XVWRPLVLQJWKH%XWWRQV
 0DQDJHU3URJUDPPLQJ
 3URJUDPPLQJ,QIRUPDWLRQ
 0DQDJHU3URJUDPPLQJ
 &XVWRPLVLQJ<RXU6\VWHP6\VWHP3URJUDPPLQJ
 3URJUDPPLQJ,QIRUPDWLRQ
 6\VWHP3URJUDPPLQJ
 $SSHQGL[
 7URXEOHVKRRWLQJ
 7URXEOHVKRRWLQJ
 )HDWXUH1XPEHU7DEOH
 )HDWXUH1XPEHU7DEOH
 :KDWLV7KLV7RQH"
 :KDWLV7KLV7RQH"
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