Panasonic KX-NS500 User manual

Hybrid IP-PBX
Model No. KX-NS500
Installation Manual
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1 For Your Safety (Page 18)" before using this product.
KX-NS500: PFMPR Software File Version 004.20000 or later
Manuals and supporting information are provided on the Panasonic Web site at:
http://panasonic.net/pcc/support/pbx/

System Components
System Components for KX-NS500
Category Model No. Description
Main Unit KX-NS500 Main Unit
Activation Key Codes*1 KX-NSE101 Activation Key for Mobile Extension for 1 User (1
Mobile User)
KX-NSE105 Activation Key for Mobile Extension for 5 Users (5
Mobile Users)
KX-NSE110 Activation Key for Mobile Extension for 10 Users (10
Mobile Users)
KX-NSE120 Activation Key for Mobile Extension for 20 Users (20
Mobile Users)
KX-NSE201 Activate 1 IP-CS for expansion to 8ch Distributed type
of Activation key (1 IP-CS channel expansion)
KX-NSE205 Activate 5 IP-CS for expansion to 8ch Distributed type
of Activation key (5 IP-CS channel expansion)
KX-NSE210 Activate 10 IP-CS for expansion to 8ch Distributed type
of Activation key (10 IP-CS channel expansion)
KX-NSE220 Activate 20 IP-CS for expansion to 8ch Distributed type
of Activation key (20 IP-CS channel expansion)
KX-NSM102 2-Channel IP Trunk Activation Key (2 IP Trunk)
KX-NSM104 4-Channel IP Trunk Activation Key (4 IP Trunk)
KX-NSM108 8-Channel IP Trunk Activation Key (8 IP Trunk)
KX-NSM116 16-Channel IP Trunk Activation Key (16 IP Trunk)
KX-NSM201 1-Channel IP Softphone/IP Proprietary Telephone/
P-SIP Extension Activation Key (1 IPSoftphone/IP PT/
SIP-MLT/P-SIP)
KX-NSM205 5-Channel IP Softphone/IP Proprietary Telephone/
P-SIP Extension Activation Key (5 IPSoftphone/IP PT/
SIP-MLT/P-SIP)
KX-NSM210 10-Channel IP Softphone/IP Proprietary Telephone/
P-SIP Extension Activation Key (10 IPSoftphone/IP
PT/SIP-MLT/P-SIP)
KX-NSM220 20-Channel IP Softphone/IP Proprietary Telephone/
P-SIP Extension Activation Key (20 IPSoftphone/IP
PT/SIP-MLT/P-SIP)
KX-NSM501 1-Channel IP Proprietary Telephone/P-SIP Extension
Activation Key (1 IP PT/SIP-MLT/P-SIP)
KX-NSM505 5-Channel IP Proprietary Telephone/P-SIP Extension
Activation Key (5 IP PT/SIP-MLT/P-SIP)
2 Installation Manual
System Components

Category Model No. Description
KX-NSM510 10-Channel IP Proprietary Telephone/P-SIP Extension
Activation Key (10 IP PT/SIP-MLT/P-SIP)
KX-NSM520 20-Channel IP Proprietary Telephone/P-SIP Extension
Activation Key (20 IP PT/SIP-MLT/P-SIP)
KX-NSM701 1-Channel SIP Extension Activation Key (1 SIP
Extension)
KX-NSM705 5-Channel SIP Extension Activation Key (5 SIP
Extension)
KX-NSM710 10-Channel SIP Extension Activation Key (10 SIP
Extension)
KX-NSM720 20-Channel SIP Extension Activation Key (20 SIP
Extension)
KX-NSN001 Activation Key for One-look Network (One-look
Network)
KX-NSN002 Activation Key for QSIG Network (QSIG Network)
KX-NSU002 Activation Key for Two-way Recording Control
(Two-way REC Control)
KX-NSU003 Activation Key for Message Backup (Message
Backup)
KX-NSU102 2-Channel Unified Messaging Activation Key (2 UM
Port)
KX-NSU104 4-Channel Unified Messaging Activation Key (4 UM
Port)
KX-NSU201 Activation Key for Unified Messaging E-mail
Notification for 1 User (UM/E-mail 1 User)
KX-NSU205 Activation Key for Unified Messaging E-mail
Notification for 5 Users (UM/E-mail 5 Users)
KX-NSU210 Activation Key for Unified Messaging E-mail
Notification for 10 Users (UM/E-mail 10 Users)
KX-NSU220 Activation Key for Unified Messaging E-mail
Notification for 20 Users (UM/E-mail 20 Users)
KX-NSU299 Activation Key for Unified Messaging E-mail
Notification for All Users (UM/E-mail All Users)
KX-NSU301 Activation Key for Two-way Recording for 1 User (2way
REC 1 User)
KX-NSU305 Activation Key for Two-way Recording for 5 Users
(2way REC 5 Users)
KX-NSU310 Activation Key for Two-way Recording for 10 Users
(2way REC 10 Users)
KX-NSU320 Activation Key for Two-way Recording for 20 Users
(2way REC 20 Users)
Installation Manual 3
System Components

Category Model No. Description
KX-NSU399 Activation Key for Two-way Recording for All Users
(2way REC All Users)
KX-NSA010 Activation Key for CA Thin Client Server Connection
(CA Thin Client)
KX-NSA020 Activation Key for Multiple CSTA Connection (CSTA
Multiplexer)
KX-NSA201 Activation Key for CA PRO for 1 User (CA Pro 1 user)
KX-NSA205 Activation Key for CA PRO for 5 Users (CA Pro 5
users)
KX-NSA210 Activation Key for CA PRO for 10 Users (CA Pro 10
users)
KX-NSA240 Activation Key for CA PRO for 40 Users (CA Pro 40
users)
KX-NSA249 Activation Key for CA PRO for 128 Users (CA Pro 128
users)
KX-NSA301 Activation Key for CA ACD Monitor for 1 ICD
Supervisor (CA Supervisor)
KX-NSA401 Activation Key for CA Operator Console (CA Console)
KX-NSA901 Activation Key for CA Network Plug-in for 1 User (CA
Network 1 user)
KX-NSA905 Activation Key for CA Network Plug-in for 5 Users (CA
Network 5 users)
KX-NSA910 Activation Key for CA Network Plug-in for 10 Users (CA
Network 10 users)
KX-NSA940 Activation Key for CA Network Plug-in for 40 Users (CA
Network 40 users)
KX-NSA949 Activation Key for CA Network Plug-in for 128 Users
(CA Network 128 users)
KX-NSB0001 Activation Key for Poltys C. Bridge (Poltys C. Bridge)
KX-NSB0002 Activation Key for PSDN Option-1 (PSDN Option-1)
KX-NSB0003 Activation Key for PSDN Option-2 (PSDN Option-2)
KX-NSB0004 Activation Key for Poltys CCAccounting
KX-NSB0005 Activation Key for Poltys CCAccounting A.L.
KX-NSB0006 Activation Key for Poltys CCAcc. Enterprise
KX-NSB0007 Activation Key for Poltys CCAcc. Enterprise A.L.
KX-NSB0008 Activation Key for Poltys CCView
KX-NSB0009 Activation Key for Poltys CCView A.L.
KX-NSB0010 Activation Key for Poltys CCView add. PBX
KX-NSB0011 Activation Key for Poltys CCView add. PBX A.L.
4 Installation Manual
System Components

Category Model No. Description
KX-NSB0012 Activation Key for Poltys Number notice
KX-NSB0013 Activation Key for Poltys Number notice A.L.
KX-NSB0014 Activation Key for Poltys CCRecord SIP (4 Ports)
KX-NSB0016 Activation Key for Poltys CCRecord SIP A.L. (4 Ports)
KX-NSB0101 Activation Key for Poltys CA RCS-Start for 1 User
(Poltys CA RCS-Start 1 user)
KX-NSB0105 Activation Key for Poltys CA RCS-Start for 5 Users
(Poltys CA RCS-Start 5 users)
KX-NSB0110 Activation Key for Poltys CA RCS-Start for 10 Users
(Poltys CA RCS-Start 10 users)
KX-NSB0149 Activation Key for Poltys CA RCS-Start for 128 Users
(Poltys CA RCS-Start 128 users)
KX-NSB0201 Activation Key for Poltys CA RCS-Extend for 1 User
(Poltys CA RCS-Extend 1 user)
KX-NSB0205 Activation Key for Poltys CA RCS-Extend for 5 Users
(Poltys CA RCS-Extend 5 users)
KX-NSB0210 Activation Key for Poltys CA RCS-Extend for 10
Users (Poltys CA RCS-Extend 10 users)
KX-NSB0249 Activation Key for Poltys CA RCS-Extend for 128
Users (Poltys CA RCS-Extend 128 users)
KX-NSB0404 Activation Key for Poltys CCRecord Analogue (4 users)
KX-NSB0408 Activation Key for Poltys CCRecord Analogue (8 users)
KX-NSB0412 Activation Key for Poltys CCRecord Analogue (12
users)
KX-NSB0416 Activation Key for Poltys CCRecord Analogue (16
users)
KX-NSB0424 Activation Key for Poltys CCRecord Analogue (24
users)
KX-NSB0504 Activation Key for Poltys CCRecord Analogue A.L. (4
users)
KX-NSB0508 Activation Key for Poltys CCRecord Analogue A.L. (8
users)
KX-NSB0512 Activation Key for Poltys CCRecord Analogue A.L. (12
users)
KX-NSB0516 Activation Key for Poltys CCRecord Analogue A.L. (16
users)
KX-NSB0524 Activation Key for Poltys CCRecord Analogue A.L. (24
users)
KX-NSB0608 Activation Key for Poltys CCRecord Digital (8 users)
KX-NSB0616 Activation Key for Poltys CCRecord Digital (16 users)
Installation Manual 5
System Components

Category Model No. Description
KX-NSB0624 Activation Key for Poltys CCRecord Digital (24 users)
KX-NSB0708 Activation Key for Poltys CCRecord Digital A.L. (8
users)
KX-NSB0716 Activation Key for Poltys CCRecord Digital A.L. (16
users)
KX-NSB0724 Activation Key for Poltys CCRecord Digital A.L. (24
users)
KX-NSB0801 Activation Key for Poltys CCRecord PRI (1 Port)
KX-NSB0802 Activation Key for Poltys CCRecord PRI (2 Ports)
KX-NSB0901 Activation Key for Poltys CCRecord PRI A.L. (1 Port)
KX-NSB0902 Activation Key for Poltys CCRecord PRI A.L. (2 Ports)
KX-NSB1001 Activation Key for Poltys CCView Supervisor
KX-NSB1005 Activation Key for Poltys CCView Supervisor (5 user
Bundle)
KX-NSB1101 Activation Key for Poltys CCView Supervisor A.L.
KX-NSB1105 Activation Key for Poltys CCView Supervisor A.L. (5
user Bundle)
KX-NSB1201 Activation Key for Poltys CCView CRM P-up
KX-NSB1205 Activation Key for Poltys CCView CRM P-up (5 user
Bundle)
KX-NSB1301 Activation Key for Poltys CCView CRM P-up A.L.
KX-NSB1305 Activation Key for Poltys CCView CRM P-up A.L. (5
user Bundle)
KX-NSB1401 Activation Key for Poltys CCAgent
KX-NSB1405 Activation Key for Poltys CCAgent (5 user Bundle)
KX-NSB1501 Activation Key for Poltys CCAgent A.L.
KX-NSB1505 Activation Key for Poltys CCAgent A.L. (5 user Bundle)
KX-NSF101 Activation Key for CTI interface (CTI interface)
KX-NSF201 Activation key for Built-in ACD Report, Announcement
of waiting number for Queuing (Call Centre Feature
Enhancement)
Physical Cards
DSP Card Slot KX-NS5110 VoIP DSP Card (S Type) (DSP S)
KX-NS5111 VoIP DSP Card (M Type) (DSP M)
KX-NS5112 VoIP DSP Card (L Type) (DSP L)
6 Installation Manual
System Components

Category Model No. Description
SD Memory Cards
Slot
KX-NS5134 SD Memory Card (XS Type) (SD XS)
KX-NS5135 SD Memory Card (S Type) (SD S)
KX-NS5136 SD Memory Card (M Type) (SD M)
Expansion Master
Slot
KX-NS5130 Expansion Master Card (EXP-M)
Remote Card Slot KX-TDA0196 Remote Modem Card (RMT)
Trunk/Doorphone
Slot
KX-NS5162 Doorphone Interface Card (DPH2)
KX-NS5180 6-port Analogue Trunk Card (LCOT6)
KX-NS5282*2 2-Port BRI Card (BRI2)
KX-NS5284 4-Port BRI Card (BRI4)
KX-NS5290 PRI Card (PRI23)
KX-NS5290CE PRI30/E1 Card (PRI30/E1)
Extension Slot KX-NS5170 4-Port Digital Hybrid Extension Card (DHLC4)
KX-NS5171 8-Port Digital Extension Card (DLC8)
KX-NS5172 16-port Digital Extension Card (DLC16)
KX-NS5173 8-Port SLT Card (MCSLC8)
KX-NS5174 16-Port SLT Card (MCSLC16)
Proprietary Equipment KX-A228 S/M-type Back-up Battery Cable
*1 Note that the types of activation keys are subject to change without notice. For CA activation keys, refer to the documentation for
CA.
*2 This card is not available in some countries/areas.
System Components for Expansion Unit
Category Model No. Description
SPR KX-NS520 Expansion Unit
Trunk/Doorphone Slot KX-NS5162 Doorphone Interface Card (DPH2)
KX-NS5180 6-port Analogue Trunk Card (LCOT6)
KX-NS5282*1 2-Port BRI Card (BRI2)
KX-NS5284 4-Port BRI Card (BRI4)
KX-NS5290 PRI Card (PRI23)
KX-NS5290CE PRI30/E1 Card (PRI30/E1)
Installation Manual 7
System Components

Category Model No. Description
Extension Slot KX-NS5170 4-Port Digital Hybrid Extension Card (DHLC4)
KX-NS5171 8-Port Digital Extension Card (DLC8)
KX-NS5172 16-port Digital Extension Card (DLC16)
KX-NS5173 8-Port SLT Card (MCSLC8)
KX-NS5174 16-Port SLT Card (MCSLC16)
*1 This card is not available in some countries/areas.
Equipment Compatibility for Main Unit
The PBX supports the following equipment:
Cell Stations
DECT
•DECT 2-Channel Cell Stations Unit Using DLC Card for DECT Portable Station (KX-TDA0155CE)
•DECT 8-Channel Cell Stations Unit Using DLC Card for DECT Portable Station (KX-TDA0158CE)
•DECT 8-Channel IP Cell Station Unit Using a V-IPCS4 Card for DECT Portable Station
(KX-NCP0158CE)
•DECT 4-Channel IP Cell Station Unit Using a V-IPCS4 Card for DECT Portable Station (KX-NS0154CE)
2.4 GHz CS
•2.4 GHz 2-Channel Cell Stations Unit Using DLC Card for 2.4 GHz Portable Station (KX-TDA0151)
SIP based DECT
•DECT Cell Station Unit (SIP) Using a V-UTEXT32 Card for DECT Portable Station (SIP) (KX-UDS124)
Doorphones
•Doorphone (KX-T30865, KX-T7765)
Telephones
Panasonic Proprietary Telephones
•IP proprietary telephones (e.g., KX-NT300 series, KX-NT500 series)
•Digital proprietary telephone (e.g., KX-DT300 series, KX-DT500 series, KX-T7600 series)
•Analogue proprietary telephone (e.g., KX-T7700 series)
•DSS Console (e.g., KX-DT390, KX-DT590, KX-T7640)
•IP softphones (e.g., KX-NCS8100)
•Portable stations (e.g., KX-TCA364, KX-WT115)
SIP Phones
•KX-UT series SIP phones (e.g., KX-UT133, KX-UT248, KX-UT670)
•KX-UDT series portable stations (e.g., KX-UDT111)
•KX-HDV series SIP phones
•KX-TGP600 SIP cordless phones
•IP conferencing phones (e.g., KX-NT700)
•Third party SIP phones (SIP hardphones/SIP softphones)
Other
•Single line telephones
Note
•For the equipment (e.g., Add-on Key Module, USB Module, Headset) that can be connected to a
particular telephone, refer to the telephone’s manual.
8 Installation Manual
System Components

•For other equipment that can be connected to the PBX, refer to "2.1.2 System Connection Diagram".
•The PBX does not support the following Panasonic proprietary telephones:
–KX-NT136 IP proprietary telephone
–KX-NT400 IP proprietary telephone
–KX-HGT100 SIP telephone
–KX-TDA0300 PC Console
–KX-TDA0350 PC Phone
–KX-T7000 series proprietary telephone
–KX-T7200 series proprietary telephone
–KX-T7300 series proprietary telephone
•Operation of the KX-NS0154 depends on the PBX software file version and the firmware version of the
KX-NS0154. You can confirm the compatibility on the Panasonic Web site:
http://panasonic.net/pcc/support/pbx
Trunk Adaptors
•E1 Trunk Adaptor (KX-NS8188)
•PRI Adaptor (KX-NS8290)
Equipment Compatibility for Expansion Unit
You can connect supported Expansion Units to expand the usage of legacy terminals and trunks.
If an Expansion Unit is connected to the Main Unit, the following equipment is also supported.
Cell Stations
DECT
•2-Channel Cell Station Unit Using a DHLC/DLC Card (PT-interface CS) for DECT Portable Station
(KX-TDA0155CE)
•8-Channel High-density Cell Station Unit Using a DHLC/DLC Card (PT-interface CS) for DECT Portable
Station (KX-TDA0158CE)
2.4 GHz CS
•2-Channel Cell Station Unit Using a DHLC/DLC Card (PT-interface CS) for 2.4 GHz Portable Station
(KX-TDA0151)
Telephones
Panasonic Proprietary Telephones
•Digital Proprietary Telephone (e.g., KX-DT300 series, KX-DT500 series, and KX-T7600 series)
•Portable Station (e.g., KX-TD7600 series, KX-TCA series)
•DSS Console (e.g., KX-DT390, KX-DT590, KX-T7640)
•Analogue Proprietary Telephone (e.g., KX-T7700 series)
Note
The following Panasonic proprietary telephones are not available even if an expansion unit is connected:
•KX-TDA0300 PC Console
•KX-TDA0350 PC Phone
•KX-T7000 series proprietary telephone
•KX-T7200 series proprietary telephone
•KX-T7300 series proprietary telephone
Voice Processing System
Voice Processing System (e.g., KX-TVM series)
Installation Manual 9
System Components

Notice
•This PBX supports SIP extensions. However, some PBX features may not be available depending on the
type of telephone.
•Under power failure conditions, the connected telephones may not operate. Please ensure that a separate
telephone, not dependent on local power, is available for emergency use.
•Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
–interoperability and compatibility with all devices and systems connected to this product
–proper operation and compatibility with services provided by telecommunications companies over
connected networks
Note
•Some optional hardware, software, and features are not available in some countries/areas. Please
consult your certified Panasonic dealer for more information.
•In this manual, the suffix of each model number (e.g., KX-NS500NE) is omitted unless necessary.
List of Abbreviations
•CA ® Communication Assistant
•IP-PT ® IP Proprietary Telephone
•PS ® Portable Station
•SIP Extension ® Extensions of the PBX which use Session Initiation Protocol for communication.
•SLT ® Single Line Telephone
•S-PS ® SIP-CS compatible Portable Station
•APT ® Analogue Proprietary Telephone
•DPT ® Digital Proprietary Telephone
•SIP-CS ® SIP based DECT Cell Station unit
•IP-CS ® IP Cell Station unit
•P-SIP ® Panasonic SIP Phones (KX-HDV series/KX-TGP600)
10 Installation Manual
System Components