Panasonic KX-NS500 User manual

Hybrid IP-PBX
Model No. KX-NS500
Installation Manual
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1 For Your Safety (Page 18)" before using this product.
KX-NS500: PFMPR Software File Version 004.20000 or later
Manuals and supporting information are provided on the Panasonic Web site at:
http://panasonic.net/pcc/support/pbx/

System Components
System Components for KX-NS500
Category Model No. Description
Main Unit KX-NS500 Main Unit
Activation Key Codes*1 KX-NSE101 Activation Key for Mobile Extension for 1 User (1
Mobile User)
KX-NSE105 Activation Key for Mobile Extension for 5 Users (5
Mobile Users)
KX-NSE110 Activation Key for Mobile Extension for 10 Users (10
Mobile Users)
KX-NSE120 Activation Key for Mobile Extension for 20 Users (20
Mobile Users)
KX-NSE201 Activate 1 IP-CS for expansion to 8ch Distributed type
of Activation key (1 IP-CS channel expansion)
KX-NSE205 Activate 5 IP-CS for expansion to 8ch Distributed type
of Activation key (5 IP-CS channel expansion)
KX-NSE210 Activate 10 IP-CS for expansion to 8ch Distributed type
of Activation key (10 IP-CS channel expansion)
KX-NSE220 Activate 20 IP-CS for expansion to 8ch Distributed type
of Activation key (20 IP-CS channel expansion)
KX-NSM102 2-Channel IP Trunk Activation Key (2 IP Trunk)
KX-NSM104 4-Channel IP Trunk Activation Key (4 IP Trunk)
KX-NSM108 8-Channel IP Trunk Activation Key (8 IP Trunk)
KX-NSM116 16-Channel IP Trunk Activation Key (16 IP Trunk)
KX-NSM201 1-Channel IP Softphone/IP Proprietary Telephone/
P-SIP Extension Activation Key (1 IPSoftphone/IP PT/
SIP-MLT/P-SIP)
KX-NSM205 5-Channel IP Softphone/IP Proprietary Telephone/
P-SIP Extension Activation Key (5 IPSoftphone/IP PT/
SIP-MLT/P-SIP)
KX-NSM210 10-Channel IP Softphone/IP Proprietary Telephone/
P-SIP Extension Activation Key (10 IPSoftphone/IP
PT/SIP-MLT/P-SIP)
KX-NSM220 20-Channel IP Softphone/IP Proprietary Telephone/
P-SIP Extension Activation Key (20 IPSoftphone/IP
PT/SIP-MLT/P-SIP)
KX-NSM501 1-Channel IP Proprietary Telephone/P-SIP Extension
Activation Key (1 IP PT/SIP-MLT/P-SIP)
KX-NSM505 5-Channel IP Proprietary Telephone/P-SIP Extension
Activation Key (5 IP PT/SIP-MLT/P-SIP)
2 Installation Manual
System Components

Category Model No. Description
KX-NSM510 10-Channel IP Proprietary Telephone/P-SIP Extension
Activation Key (10 IP PT/SIP-MLT/P-SIP)
KX-NSM520 20-Channel IP Proprietary Telephone/P-SIP Extension
Activation Key (20 IP PT/SIP-MLT/P-SIP)
KX-NSM701 1-Channel SIP Extension Activation Key (1 SIP
Extension)
KX-NSM705 5-Channel SIP Extension Activation Key (5 SIP
Extension)
KX-NSM710 10-Channel SIP Extension Activation Key (10 SIP
Extension)
KX-NSM720 20-Channel SIP Extension Activation Key (20 SIP
Extension)
KX-NSN001 Activation Key for One-look Network (One-look
Network)
KX-NSN002 Activation Key for QSIG Network (QSIG Network)
KX-NSU002 Activation Key for Two-way Recording Control
(Two-way REC Control)
KX-NSU003 Activation Key for Message Backup (Message
Backup)
KX-NSU102 2-Channel Unified Messaging Activation Key (2 UM
Port)
KX-NSU104 4-Channel Unified Messaging Activation Key (4 UM
Port)
KX-NSU201 Activation Key for Unified Messaging E-mail
Notification for 1 User (UM/E-mail 1 User)
KX-NSU205 Activation Key for Unified Messaging E-mail
Notification for 5 Users (UM/E-mail 5 Users)
KX-NSU210 Activation Key for Unified Messaging E-mail
Notification for 10 Users (UM/E-mail 10 Users)
KX-NSU220 Activation Key for Unified Messaging E-mail
Notification for 20 Users (UM/E-mail 20 Users)
KX-NSU299 Activation Key for Unified Messaging E-mail
Notification for All Users (UM/E-mail All Users)
KX-NSU301 Activation Key for Two-way Recording for 1 User (2way
REC 1 User)
KX-NSU305 Activation Key for Two-way Recording for 5 Users
(2way REC 5 Users)
KX-NSU310 Activation Key for Two-way Recording for 10 Users
(2way REC 10 Users)
KX-NSU320 Activation Key for Two-way Recording for 20 Users
(2way REC 20 Users)
Installation Manual 3
System Components

Category Model No. Description
KX-NSU399 Activation Key for Two-way Recording for All Users
(2way REC All Users)
KX-NSA010 Activation Key for CA Thin Client Server Connection
(CA Thin Client)
KX-NSA020 Activation Key for Multiple CSTA Connection (CSTA
Multiplexer)
KX-NSA201 Activation Key for CA PRO for 1 User (CA Pro 1 user)
KX-NSA205 Activation Key for CA PRO for 5 Users (CA Pro 5
users)
KX-NSA210 Activation Key for CA PRO for 10 Users (CA Pro 10
users)
KX-NSA240 Activation Key for CA PRO for 40 Users (CA Pro 40
users)
KX-NSA249 Activation Key for CA PRO for 128 Users (CA Pro 128
users)
KX-NSA301 Activation Key for CA ACD Monitor for 1 ICD
Supervisor (CA Supervisor)
KX-NSA401 Activation Key for CA Operator Console (CA Console)
KX-NSA901 Activation Key for CA Network Plug-in for 1 User (CA
Network 1 user)
KX-NSA905 Activation Key for CA Network Plug-in for 5 Users (CA
Network 5 users)
KX-NSA910 Activation Key for CA Network Plug-in for 10 Users (CA
Network 10 users)
KX-NSA940 Activation Key for CA Network Plug-in for 40 Users (CA
Network 40 users)
KX-NSA949 Activation Key for CA Network Plug-in for 128 Users
(CA Network 128 users)
KX-NSB0001 Activation Key for Poltys C. Bridge (Poltys C. Bridge)
KX-NSB0002 Activation Key for PSDN Option-1 (PSDN Option-1)
KX-NSB0003 Activation Key for PSDN Option-2 (PSDN Option-2)
KX-NSB0004 Activation Key for Poltys CCAccounting
KX-NSB0005 Activation Key for Poltys CCAccounting A.L.
KX-NSB0006 Activation Key for Poltys CCAcc. Enterprise
KX-NSB0007 Activation Key for Poltys CCAcc. Enterprise A.L.
KX-NSB0008 Activation Key for Poltys CCView
KX-NSB0009 Activation Key for Poltys CCView A.L.
KX-NSB0010 Activation Key for Poltys CCView add. PBX
KX-NSB0011 Activation Key for Poltys CCView add. PBX A.L.
4 Installation Manual
System Components

Category Model No. Description
KX-NSB0012 Activation Key for Poltys Number notice
KX-NSB0013 Activation Key for Poltys Number notice A.L.
KX-NSB0014 Activation Key for Poltys CCRecord SIP (4 Ports)
KX-NSB0016 Activation Key for Poltys CCRecord SIP A.L. (4 Ports)
KX-NSB0101 Activation Key for Poltys CA RCS-Start for 1 User
(Poltys CA RCS-Start 1 user)
KX-NSB0105 Activation Key for Poltys CA RCS-Start for 5 Users
(Poltys CA RCS-Start 5 users)
KX-NSB0110 Activation Key for Poltys CA RCS-Start for 10 Users
(Poltys CA RCS-Start 10 users)
KX-NSB0149 Activation Key for Poltys CA RCS-Start for 128 Users
(Poltys CA RCS-Start 128 users)
KX-NSB0201 Activation Key for Poltys CA RCS-Extend for 1 User
(Poltys CA RCS-Extend 1 user)
KX-NSB0205 Activation Key for Poltys CA RCS-Extend for 5 Users
(Poltys CA RCS-Extend 5 users)
KX-NSB0210 Activation Key for Poltys CA RCS-Extend for 10
Users (Poltys CA RCS-Extend 10 users)
KX-NSB0249 Activation Key for Poltys CA RCS-Extend for 128
Users (Poltys CA RCS-Extend 128 users)
KX-NSB0404 Activation Key for Poltys CCRecord Analogue (4 users)
KX-NSB0408 Activation Key for Poltys CCRecord Analogue (8 users)
KX-NSB0412 Activation Key for Poltys CCRecord Analogue (12
users)
KX-NSB0416 Activation Key for Poltys CCRecord Analogue (16
users)
KX-NSB0424 Activation Key for Poltys CCRecord Analogue (24
users)
KX-NSB0504 Activation Key for Poltys CCRecord Analogue A.L. (4
users)
KX-NSB0508 Activation Key for Poltys CCRecord Analogue A.L. (8
users)
KX-NSB0512 Activation Key for Poltys CCRecord Analogue A.L. (12
users)
KX-NSB0516 Activation Key for Poltys CCRecord Analogue A.L. (16
users)
KX-NSB0524 Activation Key for Poltys CCRecord Analogue A.L. (24
users)
KX-NSB0608 Activation Key for Poltys CCRecord Digital (8 users)
KX-NSB0616 Activation Key for Poltys CCRecord Digital (16 users)
Installation Manual 5
System Components

Category Model No. Description
KX-NSB0624 Activation Key for Poltys CCRecord Digital (24 users)
KX-NSB0708 Activation Key for Poltys CCRecord Digital A.L. (8
users)
KX-NSB0716 Activation Key for Poltys CCRecord Digital A.L. (16
users)
KX-NSB0724 Activation Key for Poltys CCRecord Digital A.L. (24
users)
KX-NSB0801 Activation Key for Poltys CCRecord PRI (1 Port)
KX-NSB0802 Activation Key for Poltys CCRecord PRI (2 Ports)
KX-NSB0901 Activation Key for Poltys CCRecord PRI A.L. (1 Port)
KX-NSB0902 Activation Key for Poltys CCRecord PRI A.L. (2 Ports)
KX-NSB1001 Activation Key for Poltys CCView Supervisor
KX-NSB1005 Activation Key for Poltys CCView Supervisor (5 user
Bundle)
KX-NSB1101 Activation Key for Poltys CCView Supervisor A.L.
KX-NSB1105 Activation Key for Poltys CCView Supervisor A.L. (5
user Bundle)
KX-NSB1201 Activation Key for Poltys CCView CRM P-up
KX-NSB1205 Activation Key for Poltys CCView CRM P-up (5 user
Bundle)
KX-NSB1301 Activation Key for Poltys CCView CRM P-up A.L.
KX-NSB1305 Activation Key for Poltys CCView CRM P-up A.L. (5
user Bundle)
KX-NSB1401 Activation Key for Poltys CCAgent
KX-NSB1405 Activation Key for Poltys CCAgent (5 user Bundle)
KX-NSB1501 Activation Key for Poltys CCAgent A.L.
KX-NSB1505 Activation Key for Poltys CCAgent A.L. (5 user Bundle)
KX-NSF101 Activation Key for CTI interface (CTI interface)
KX-NSF201 Activation key for Built-in ACD Report, Announcement
of waiting number for Queuing (Call Centre Feature
Enhancement)
Physical Cards
DSP Card Slot KX-NS5110 VoIP DSP Card (S Type) (DSP S)
KX-NS5111 VoIP DSP Card (M Type) (DSP M)
KX-NS5112 VoIP DSP Card (L Type) (DSP L)
6 Installation Manual
System Components

Category Model No. Description
SD Memory Cards
Slot
KX-NS5134 SD Memory Card (XS Type) (SD XS)
KX-NS5135 SD Memory Card (S Type) (SD S)
KX-NS5136 SD Memory Card (M Type) (SD M)
Expansion Master
Slot
KX-NS5130 Expansion Master Card (EXP-M)
Remote Card Slot KX-TDA0196 Remote Modem Card (RMT)
Trunk/Doorphone
Slot
KX-NS5162 Doorphone Interface Card (DPH2)
KX-NS5180 6-port Analogue Trunk Card (LCOT6)
KX-NS5282*2 2-Port BRI Card (BRI2)
KX-NS5284 4-Port BRI Card (BRI4)
KX-NS5290 PRI Card (PRI23)
KX-NS5290CE PRI30/E1 Card (PRI30/E1)
Extension Slot KX-NS5170 4-Port Digital Hybrid Extension Card (DHLC4)
KX-NS5171 8-Port Digital Extension Card (DLC8)
KX-NS5172 16-port Digital Extension Card (DLC16)
KX-NS5173 8-Port SLT Card (MCSLC8)
KX-NS5174 16-Port SLT Card (MCSLC16)
Proprietary Equipment KX-A228 S/M-type Back-up Battery Cable
*1 Note that the types of activation keys are subject to change without notice. For CA activation keys, refer to the documentation for
CA.
*2 This card is not available in some countries/areas.
System Components for Expansion Unit
Category Model No. Description
SPR KX-NS520 Expansion Unit
Trunk/Doorphone Slot KX-NS5162 Doorphone Interface Card (DPH2)
KX-NS5180 6-port Analogue Trunk Card (LCOT6)
KX-NS5282*1 2-Port BRI Card (BRI2)
KX-NS5284 4-Port BRI Card (BRI4)
KX-NS5290 PRI Card (PRI23)
KX-NS5290CE PRI30/E1 Card (PRI30/E1)
Installation Manual 7
System Components

Category Model No. Description
Extension Slot KX-NS5170 4-Port Digital Hybrid Extension Card (DHLC4)
KX-NS5171 8-Port Digital Extension Card (DLC8)
KX-NS5172 16-port Digital Extension Card (DLC16)
KX-NS5173 8-Port SLT Card (MCSLC8)
KX-NS5174 16-Port SLT Card (MCSLC16)
*1 This card is not available in some countries/areas.
Equipment Compatibility for Main Unit
The PBX supports the following equipment:
Cell Stations
DECT
•DECT 2-Channel Cell Stations Unit Using DLC Card for DECT Portable Station (KX-TDA0155CE)
•DECT 8-Channel Cell Stations Unit Using DLC Card for DECT Portable Station (KX-TDA0158CE)
•DECT 8-Channel IP Cell Station Unit Using a V-IPCS4 Card for DECT Portable Station
(KX-NCP0158CE)
•DECT 4-Channel IP Cell Station Unit Using a V-IPCS4 Card for DECT Portable Station (KX-NS0154CE)
2.4 GHz CS
•2.4 GHz 2-Channel Cell Stations Unit Using DLC Card for 2.4 GHz Portable Station (KX-TDA0151)
SIP based DECT
•DECT Cell Station Unit (SIP) Using a V-UTEXT32 Card for DECT Portable Station (SIP) (KX-UDS124)
Doorphones
•Doorphone (KX-T30865, KX-T7765)
Telephones
Panasonic Proprietary Telephones
•IP proprietary telephones (e.g., KX-NT300 series, KX-NT500 series)
•Digital proprietary telephone (e.g., KX-DT300 series, KX-DT500 series, KX-T7600 series)
•Analogue proprietary telephone (e.g., KX-T7700 series)
•DSS Console (e.g., KX-DT390, KX-DT590, KX-T7640)
•IP softphones (e.g., KX-NCS8100)
•Portable stations (e.g., KX-TCA364, KX-WT115)
SIP Phones
•KX-UT series SIP phones (e.g., KX-UT133, KX-UT248, KX-UT670)
•KX-UDT series portable stations (e.g., KX-UDT111)
•KX-HDV series SIP phones
•KX-TGP600 SIP cordless phones
•IP conferencing phones (e.g., KX-NT700)
•Third party SIP phones (SIP hardphones/SIP softphones)
Other
•Single line telephones
Note
•For the equipment (e.g., Add-on Key Module, USB Module, Headset) that can be connected to a
particular telephone, refer to the telephone’s manual.
8 Installation Manual
System Components

•For other equipment that can be connected to the PBX, refer to "2.1.2 System Connection Diagram".
•The PBX does not support the following Panasonic proprietary telephones:
–KX-NT136 IP proprietary telephone
–KX-NT400 IP proprietary telephone
–KX-HGT100 SIP telephone
–KX-TDA0300 PC Console
–KX-TDA0350 PC Phone
–KX-T7000 series proprietary telephone
–KX-T7200 series proprietary telephone
–KX-T7300 series proprietary telephone
•Operation of the KX-NS0154 depends on the PBX software file version and the firmware version of the
KX-NS0154. You can confirm the compatibility on the Panasonic Web site:
http://panasonic.net/pcc/support/pbx
Trunk Adaptors
•E1 Trunk Adaptor (KX-NS8188)
•PRI Adaptor (KX-NS8290)
Equipment Compatibility for Expansion Unit
You can connect supported Expansion Units to expand the usage of legacy terminals and trunks.
If an Expansion Unit is connected to the Main Unit, the following equipment is also supported.
Cell Stations
DECT
•2-Channel Cell Station Unit Using a DHLC/DLC Card (PT-interface CS) for DECT Portable Station
(KX-TDA0155CE)
•8-Channel High-density Cell Station Unit Using a DHLC/DLC Card (PT-interface CS) for DECT Portable
Station (KX-TDA0158CE)
2.4 GHz CS
•2-Channel Cell Station Unit Using a DHLC/DLC Card (PT-interface CS) for 2.4 GHz Portable Station
(KX-TDA0151)
Telephones
Panasonic Proprietary Telephones
•Digital Proprietary Telephone (e.g., KX-DT300 series, KX-DT500 series, and KX-T7600 series)
•Portable Station (e.g., KX-TD7600 series, KX-TCA series)
•DSS Console (e.g., KX-DT390, KX-DT590, KX-T7640)
•Analogue Proprietary Telephone (e.g., KX-T7700 series)
Note
The following Panasonic proprietary telephones are not available even if an expansion unit is connected:
•KX-TDA0300 PC Console
•KX-TDA0350 PC Phone
•KX-T7000 series proprietary telephone
•KX-T7200 series proprietary telephone
•KX-T7300 series proprietary telephone
Voice Processing System
Voice Processing System (e.g., KX-TVM series)
Installation Manual 9
System Components

Notice
•This PBX supports SIP extensions. However, some PBX features may not be available depending on the
type of telephone.
•Under power failure conditions, the connected telephones may not operate. Please ensure that a separate
telephone, not dependent on local power, is available for emergency use.
•Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
–interoperability and compatibility with all devices and systems connected to this product
–proper operation and compatibility with services provided by telecommunications companies over
connected networks
Note
•Some optional hardware, software, and features are not available in some countries/areas. Please
consult your certified Panasonic dealer for more information.
•In this manual, the suffix of each model number (e.g., KX-NS500NE) is omitted unless necessary.
List of Abbreviations
•CA ® Communication Assistant
•IP-PT ® IP Proprietary Telephone
•PS ® Portable Station
•SIP Extension ® Extensions of the PBX which use Session Initiation Protocol for communication.
•SLT ® Single Line Telephone
•S-PS ® SIP-CS compatible Portable Station
•APT ® Analogue Proprietary Telephone
•DPT ® Digital Proprietary Telephone
•SIP-CS ® SIP based DECT Cell Station unit
•IP-CS ® IP Cell Station unit
•P-SIP ® Panasonic SIP Phones (KX-HDV series/KX-TGP600)
10 Installation Manual
System Components

Introduction
This Installation Manual is designed to serve as an overall technical reference for the Panasonic IP-PBX,
KX-NS500. It provides instructions for installing the hardware, and programming the PBX using Web
Maintenance Console. This PBX can also be programmed by using PT. Refer to the PT Programming Manual
for more information.
The Structure of this Manual
This manual contains the following sections:
Section 1 Safety Precautions
Provides important information intended to prevent personal injury and property damage.
Section 2 System Outline
Provides general information on the PBX, including the system capacity and specifications.
Section 3 Information about the Activation Keys
Provides information on activation keys, including how to obtain activation keys.
Section 4 Installation
Describes the procedures to install the PBX. Detailed instructions for planning the installation site, optional
service cards, and cabling of peripheral equipment are provided. Further information on system expansion
and peripheral equipment installation is included.
Section 5 Programming Information
Describes the installation procedure, structure, and functions of the Web Maintenance Console for
programming IP telephones and the PBX. Further information on programming the PBX for use with SIP
trunks and a VoIP network is included.
Section 6 Methods of Stacking Expansion Units
Provides information about stacking Expansion Unit.
Section 7 Troubleshooting
Provides information on the PBX and telephone troubleshooting.
Section 8 Networking Information
Provides information about topics such as using the PBX in a VoIP network, and the TCP ports used by
the PBX.
Section 9 Appendix
Provides information about System Prompt Languages and the revision history.
About the Other Manuals
Along with this Installation Manual, the following manuals are available:
Feature Guide
Describes all basic, optional and programmable features of the PBX.
PC Programming Manual
Provides step-by-step instructions for performing system programming using a PC.
PT Programming Manual
Provides step-by-step instructions for performing system programming using a PT.
User Manual
Provides operating instructions for end users using IP-PTs, SIP phones, SLTs, PSs, or DSS Consoles.
About the software version of your PBX
The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of this
manual. To confirm the software version of your PBX, see "How do I confirm the software version of the PBX
or installed cards?" in "2.3 Frequently Asked Questions (FAQ)" of the PC Programming Manual.
Installation Manual 11
Introduction

Trademarks
•The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use
of such marks by Panasonic Corporation is under license.
•Microsoft, Outlook, Windows and Windows Vista are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.
•All other trademarks identified herein are the property of their respective owners.
•Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.
12 Installation Manual
Introduction

Table of Contents
1 Safety Precautions .................................................................................17
1.1 For Your Safety ...............................................................................................................18
1.2 Important Safety Instructions ........................................................................................24
1.3 Precautions ......................................................................................................................25
1.4 Data Security ...................................................................................................................27
2 System Outline .......................................................................................29
2.1 Basic System Construction ...........................................................................................30
2.1.1 System Configurations ...................................................................................................30
2.1.2 System Connection Diagram ..........................................................................................32
2.2 Optional Equipment ........................................................................................................35
2.2.1 Optional Equipment ........................................................................................................35
2.3 Specifications ..................................................................................................................39
2.3.1 General Description ........................................................................................................39
2.3.2 Characteristics ................................................................................................................41
2.3.3 System Capacity ............................................................................................................42
3 Information about the Activation Keys ................................................59
3.1 Information about the Activation Keys .........................................................................60
3.1.1 Type and Maximum Number of Activation Keys ............................................................60
3.1.2 Activation Key Code and Key Management System ......................................................75
3.1.3 Using CTI Applications ...................................................................................................76
4 Installation ..............................................................................................79
4.1 Before Installation ...........................................................................................................80
4.1.1 Before Installation ...........................................................................................................80
4.2 Installation of the PBX ....................................................................................................82
4.2.1 Unpacking ......................................................................................................................82
4.2.2 Names and Locations .....................................................................................................83
4.2.3 Opening/Closing the Top Cover .....................................................................................87
4.2.4 Frame Earth Connection ................................................................................................89
4.2.5 Installing/Removing the Optional Service Cards ............................................................90
4.2.6 Installing/Removing the SD Memory Card ...................................................................104
4.2.7 Types of Connectors ....................................................................................................107
4.2.8 Attaching a Ferrite Core ...............................................................................................109
4.2.9 19-inch Rack Mounting .................................................................................................110
4.2.10 Wall Mounting ...............................................................................................................111
4.2.11 Surge Protector Installation ..........................................................................................115
4.2.12 Backup Battery Connection ..........................................................................................118
4.3 The Mother Board and Expansion Cards ....................................................................120
4.3.1 Mother Board ................................................................................................................120
4.3.1.1 Mother Board in the Main Unit ...................................................................................120
4.3.1.2 Mother Board in an Expansion Unit ...........................................................................123
4.3.2 SD Memory XS Card (KX-NS5134), SD Memory S Card (KX-NS5135), SD Memory M
Card (KX-NS5136) .......................................................................................................124
4.3.3 DSP S Card (KX-NS5110), DSP M Card (KX-NS5111), DSP L Card
(KX-NS5112) ................................................................................................................125
4.3.4 LCOT6 in KX-NS500 (installed by default) ...................................................................127
4.3.5 DLC2 in the Main Unit (installed by default) .................................................................130
4.3.6 MCSLC16 in the Main Unit (installed by default) ..........................................................131
4.3.7 EXP-S in an Expansion Unit (installed by default) .......................................................133
4.3.8 PFT in KX-NS520 (installed by default) ........................................................................134
Installation Manual 13
Table of Contents

4.3.9 MCSLC16 in KX-NS520 (installed by default) ..............................................................136
4.3.10 RMT Card in the Main Unit (KX-TDA0196) ..................................................................138
4.4 Virtual Cards ..................................................................................................................139
4.5 Physical Trunk and Extension Cards ..........................................................................141
4.5.1 LCOT6 Card (KX-NS5180) ...........................................................................................141
4.5.2 PRI30/E1 Card (KX-NS5290CE) ..................................................................................142
4.5.3 PRI23 Card (KX-NS5290) ............................................................................................145
4.5.4 BRI2 Card (KX-NS5282) ..............................................................................................147
4.5.5 BRI4 Card (KX-NS5284) ..............................................................................................150
4.5.6 DHLC4 Card (KX-NS5170) ..........................................................................................153
4.5.7 DLC8 Card (KX-NS5171) .............................................................................................154
4.5.8 DLC16 Card (KX-NS5172) ...........................................................................................155
4.5.9 MCSLC8 Card (KX-NS5173) ........................................................................................156
4.5.10 MCSLC16 Card (KX-NS5174) ......................................................................................157
4.6 Expansion Card .............................................................................................................158
4.6.1 EXP-M Card (KX-NS5130) ...........................................................................................158
4.7 The Doorphone Card ....................................................................................................160
4.7.1 DPH2 Card (KX-NS5162) .............................................................................................160
4.8 Connection of Extensions ............................................................................................162
4.8.1 Maximum Cabling Distances of the Extension Wiring (Twisted Cable) ........................162
4.8.2 Parallel Connection of the Extensions ..........................................................................163
4.8.3 Digital EXtra Device Port (Digital XDP) Connection .....................................................165
4.9 Connecting to a Doorphone, Door Opener, and/or External Sensor .......................167
4.10 Connection of Peripherals ...........................................................................................169
4.11 LAN Connection ............................................................................................................171
4.11.1 LAN Connection for the Main Unit ................................................................................171
4.11.2 LAN Connections for IP Telephones ............................................................................173
4.12 Power Failure Connections ..........................................................................................176
4.13 Starting the PBX ............................................................................................................178
5 Programming Information ...................................................................181
5.1 Overview of Web Maintenance Console .....................................................................182
5.2 PC Connection ..............................................................................................................183
5.3 Starting Web Maintenance Console ............................................................................186
5.4 Programming the PBX ..................................................................................................197
5.4.1 Easy Setup Wizard .......................................................................................................197
5.4.2 Enabling the DHCP Server Feature .............................................................................202
5.4.3 Installing the Virtual IP Cards to the PBX .....................................................................202
5.4.4 Installing Additional Activation Keys .............................................................................203
5.4.5 Configuration of the Activation Keys ............................................................................203
5.5 Programming an H.323 QSIG Network ........................................................................205
5.5.1 Assigning the Hunt Pattern ...........................................................................................205
5.5.2 Programming the Address Translation Table ...............................................................206
5.5.3 Programming the Network Settings ..............................................................................208
5.6 Programming SIP Trunks .............................................................................................210
5.7 Assigning Networking Information to IP Telephones ................................................212
5.7.1 Assigning IP Addressing Information ...........................................................................212
5.7.2 Setting VLAN Parameters ............................................................................................233
5.7.3 Setting LLDP Parameters .............................................................................................236
5.7.4 Setting Diffserv Parameters .........................................................................................240
5.7.5 Configuration of IP Ports ..............................................................................................243
5.7.6 ECO mode (KX-NT500 series only) .............................................................................249
5.8 Registering IP Telephones ...........................................................................................251
5.8.1 Registering IP Telephones ...........................................................................................251
5.8.2 De-registering IP Telephones .......................................................................................257
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5.8.3 Installing SIP Phones at a Remote Site .......................................................................260
5.8.4 Installing IP Phones at a Remote Site with a Built-in Media Relay Gateway ...............266
5.9 Configuration of Users .................................................................................................275
5.10 Programming E-mail Integration for UM Voice ..........................................................277
5.11 Automatic Configuration of Mailboxes .......................................................................281
6 Methods of Stacking Expansion Units ...............................................283
6.1 Methods of Stacking Expansion Units ........................................................................284
7 Troubleshooting ...................................................................................287
7.1 Troubleshooting ............................................................................................................288
7.1.1 Installation ....................................................................................................................288
7.1.2 Connection ...................................................................................................................291
7.1.3 Operation ......................................................................................................................292
7.1.4 Error Messages ............................................................................................................294
7.1.5 Restarting the PBX .......................................................................................................296
7.1.6 Troubleshooting by Error Log .......................................................................................298
8 Networking Information .......................................................................301
8.1 Information about Using an IP Network ......................................................................302
8.1.1 Using a VoIP Network with the PBX .............................................................................302
8.1.2 DHCP (Dynamic Host Configuration Protocol) Server .................................................305
8.1.3 VLAN (Virtual LAN) ......................................................................................................306
8.1.4 Jitter Buffer ...................................................................................................................307
8.1.5 Voice Activity Detection (VAD) .....................................................................................307
8.1.6 Network Configuration ..................................................................................................308
8.1.7 Network Devices ..........................................................................................................312
8.1.8 QoS (Quality of Service) ...............................................................................................313
8.1.9 Network Time Protocol (NTP) ......................................................................................314
8.2 Information about Using One-look Network ...............................................................315
8.2.1 One-Look Network with NS-Net ...................................................................................315
8.3 H.323 Trunks ..................................................................................................................317
8.3.1 Avoid Multiple IP Networks ...........................................................................................317
8.3.2 Gatekeeper ...................................................................................................................318
8.3.3 Bandwidth Assessment ................................................................................................318
8.3.4 Virtual VoIP Gateway Card Specifications ...................................................................321
8.4 SIP Trunks .....................................................................................................................322
8.4.1 IP Telephony Service ...................................................................................................322
8.4.2 SIP Requirements ........................................................................................................325
8.4.3 Router Requirements ...................................................................................................325
8.4.4 Bandwidth Requirements .............................................................................................325
8.4.5 Virtual SIP Trunk Card Specifications ..........................................................................327
8.5 Types of PBX Networks ................................................................................................328
8.5.1 H.323 QSIG Network ....................................................................................................328
8.6 Port Security ..................................................................................................................329
9 Appendix ...............................................................................................333
9.1 System Prompt Languages ..........................................................................................334
9.2 Revision History ............................................................................................................335
9.2.1 PFMPR Software File Version 004.1xxxx ....................................................................335
9.2.2 PFMPR Software File Version 004.2xxxx ....................................................................335
Installation Manual 15
Table of Contents

16 Installation Manual
Table of Contents

Section 1
Safety Precautions
This section provides important information intended to
prevent personal injury and property damage.
Installation Manual 17

1.1 For Your Safety
To prevent personal injury and/or damage to property, be sure to observe the following safety precautions.
The following symbols classify and describe the level of hazard and injury caused when this unit is
operated or handled improperly.
WARNING
This notice means that misuse could result in death
or serious injury.
CAUTION
This notice means that misuse could result in injury
or damage to property.
The following types of symbols are used to classify and describe the type of instructions to be
observed.
This symbol is used to alert users to a specific operating procedure that must not be performed.
This symbol is used to alert users to a specific operating procedure that must be followed in
order to operate the unit safely.
Notice
Panasonic assumes no responsibility for injuries or property damage resulting from failures arising out of
improper installation or operation inconsistent with this documentation.
18 Installation Manual
1.1 For Your Safety

WARNING
For All Telephone Equipment
•Do not install the product in any other way than described in relevant manuals.
•Do not install the product in a place exposed to rain or moisture, or a place where water, oil, or other liquids
can drip or splash onto on the product. Such conditions can lead to fire or electric shock, and may impair
the performance of the product.
•Do not install the system in the following locations:
a. Areas where shocks or vibrations are frequent or strong. Such activity may lead to the product falling
over and causing injury, or may impair the product’s performance.
b. Areas with high amounts of dust. High amounts of dust can lead to fire or electric shock, and impair
the performance of the product.
•Do not place the product on an unstable or uneven surface. If the product were to fall over, it may cause
injury or damage to the product.
•Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outlets
or extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that exceeds
their rated capacity, they emit large amounts of heat, which could cause a fire.
•The product must only be installed and serviced by qualified service personnel. The product should be
used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or
modification can cause a fire, electric shock, or damage to the product.
•Follow all warnings and instructions marked on the product.
•Small objects, such as the hook clip, SD card and battery connector cover, pose a choking hazard. Keep
small objects out of reach of children.
•Products that require a power source should only be connected to the type of electrical power supply
specified on the product label. If you are not sure of the type of power supply to your office/home, consult
your dealer or local power company.
•For safety purposes some products are equipped with an earthed plug. If you do not have an earthed outlet,
please have one installed. Do not bypass this safety feature by tampering with the plug.
•When installing telephone wiring, basic safety precautions should always be followed to reduce the risk of
fire, electric shock and injury to persons, including the following:
a. Never install telephone wiring during a lightning storm.
b. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
c. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected
at the network interface.
d. Use caution when installing or modifying telephone lines.
e. Anti-static precautions should be taken during installation.
•Unplug the product from the wall outlet and have it serviced by qualified service personnel in the following
cases:
a. When the power supply cord or plug is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product has been exposed to rain or water.
Installation Manual 19
1.1 For Your Safety

d. If the product does not operate according to the operating instructions. Adjust only the controls that are
explained in the operating instructions. Improper adjustment of other controls may result in damage
and may require service by a qualified technician to restore the product to normal operation.
e. If the product has been dropped or the cabinet has been damaged.
f. If product performance deteriorates.
For the PBX
•Do not insert foreign objects of any kind into this product, as they may touch dangerous voltage points or
short out parts that could result in a fire or electric shock.
•Do not pull, bend, rest objects on, or chafe the power cord and plug. Damage to the power cord or plug
can cause fire or electric shock.
•Do not attempt to repair the power cord or plug. If the power cord or plug is damaged or frayed, contact
an authorised Panasonic Factory Service Centre for a replacement.
•Do not leave the slot open if an option service card is not installed after removing a dummy cover plate.
Make sure to insert the slot cover included with the option service card into the slot.
•When mounting the PBX on a 19-inch rack, only use the 19-inch rack mounting equipment (attachment
bracket, screws) made for use with the PBX.
•If damage to the unit exposes any internal parts, disconnect the power supply cord immediately and return
the unit to your dealer.
•To prevent fires, electric shock, injury, or damage to the product, be sure to follow these guidelines when
performing any wiring or cabling:
a. Before performing any wiring or cabling, unplug the product’s power cord from the outlet. After
completing all wiring and cabling, plug the power cord back into the outlet.
b. When laying cables, do not bundle the product’s power cord with the power cords of other devices.
c. Do not place any objects on top of the cables connected to the PBX.
d. When running cables along the floor, use protectors to prevent the cables from being stepped on.
e. Do not run any cables under carpeting.
•Unplug this unit from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These
conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorised
Panasonic Factory Service Centre.
•Make sure that the wall that the unit will be attached to is made of concrete or thick wood, and is strong
enough to support the unit (approx. 35 kg). Do not attach the unit to walls made from plasterboard or thin
plywood. Attaching the unit to areas where there are strong winds, or where shocks or vibrations are
frequent or strong, may lead to the product falling over.
•Only use the wall-mounting equipment (screws and washers) included with the PBX.
•The earthing wire of the AC cable has an effect against external noise and lightning strikes, but it may not
be enough to protect the PBX and to ensure electromagnetic compatibility. A permanent connection
between earth and the earth terminal of the PBX must be made.
•Proper earthing (connection to earth) is very important to reduce the risk to the user of electrocution or to
protect the PBX from the bad effects of external noise in the case of a lightning strike. (See "4.2.4 Frame
Earth Connection".)
•Plug the power cord firmly into an AC outlet. Otherwise, it can cause fire or electric shock.
•Be careful not to drop any components. Dropping components may damage them or cause an injury.
20 Installation Manual
1.1 For Your Safety