Panasonic KX-TVS95 User manual

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Voice Processing System
Installation Manual
Thank you for purchasing the Panasonic Model KX-TVS95 Voice Processing System.
KX-TVS95
POWER
VOICEPROCESSINGSYSTEM
Panasonic Telephone Systems
www.voicesonic.com
Phone [phone]
Panasonic KX-TVS95, KXTVS95, TVS95, KX TVS95

2 Installation Manual
We are confident that it will provide your customer or client with many years of
dependable service.
This Voice Processing System was especially tailored for the American environment.
For example, it can be configured for English, a second language, or a third language:
System prompts—Recorded at the factory in English
User 1 prompts—Record in any language you like
User 2 prompts—Recorded at the factory in Spanish
These prompts guide subscribers and non-subscribers through specific VPS
operations.
In addition, the VPS supports many other languages through the use of Custom
Service menus. These can be used to greet outside callers who merely need to be
guided to a destination (such as an extension, a mailbox, or a fax machine). Many
languages can be supported as there are 12 keys on a touchtone phone and you can
record up to 100 Custom Service menus. One twelfth of these menus can be recorded
in one language if you desire. Another twelfth can be recorded in another language,
and so on. Thus callers can be guided entirely in their native languages. For a multi-
cultural United States, Custom Service is a truly powerful feature. Please see "Custom
Service" in Appendix A1 SYSTEM FEATURES for more details.
Note
This product is only for connection behind a suitable PBX and should not be connected
directly to the network.
Thank you for purchasing the Panasonic
KX-TVS95 Voice Processing System.

Installation Manual 3
List of Enhancements
Compared to the KX-TVS90 Voice Processing System, these models are enhanced by the
following new features:
•Personal Custom Service
Allows a subscriber to set the following Custom Services in his personal greeting
(Personal Custom Service):
•Transfer to Mailbox
•Transfer to Extension
•Transfer to Outside
•Custom Service
•VM Service (Voice Mail Service)
•AA Service (Call Transfer Service)
A caller can select a desired service from those above while listening to the personal
greeting or recording a message. (See page 242.)
•Subscriber Tutorial
When a subscriber accesses his mailbox for the first time, the VPS guides him to set
up the mailbox with some Help messages. Simply by following the messages, he can
set up these items:
•Password
•Owner’s Name
•Personal Greetings (No Answer Greeting/Busy Greeting/After Hours Greeting)
(See page 247.)
•Call Transfer to Outside
Enables the VPS to transfer a call to an outside line from the following services:
•Custom Service
•Call Transfer Service
•Personal Custom Service
•Caller ID Callback
(See page 226.)
•DID Call Routing
As well as Caller ID Call Routing, up to 200 DID numbers can be assigned to be
automatically forwarded to a desired destination. The VPS automatically forwards
calls from the assigned DID numbers to a programmed extension, mailbox (including
System Group Distribution List) or Custom Service. (See page 228.)
•Toll Saver
Allows a subscriber to check his mailbox from a pre-assigned DID/Caller ID number
without necessarily making the VPS answer the call. Without Toll Saver, the VPS will
always answer the call and therefore he will incur toll charges. With Toll Saver, the
VPS can let him know that there are no new messages without answering his call.
(See page 298.)
•Improvement of System Security
By default, the System/Message Managers cannot access the VPS from their
telephones until the System Administrator enables the relevant settings and sets a
password for access. The System/Message Managers always need to enter this

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password to access the VPS. (See page 311.)
The System Administrator can also choose to set a default password for subscribers’
mailboxes. If this setting is enabled, a default password is automatically assigned
when mailboxes are created (See page 312.)
•Additional PBX Connectivity
Allows the VPS to be connected to a KX-TDA/KX-TAW series PBX to enable new
features such as One-Touch Two-Way Transfer. (See page 326.)
•New Utility Commands
The following utility commands have been added:
•TURN (See page 203.)
This allows you to easily turn off and turn on System and User prompts.
•PREP (See page 205.)
This allows you to visualize Personal Custom Service menus.

Installation Manual 5
Important Information
SAFETY REQUIREMENTS
•Follow all product warnings, cautions, and instructions.
•Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock.
•If the unit malfunctions, disconnect the unit from the telephone line and check the line by
reconnecting the telephone. If the telephone operates properly, have the VPS repaired by
a qualified Panasonic Factory Service Technician.
•Install the unit so that the power cord is not obstructed in any way. Do not connect this unit
to an extension cord.
•Keep the unit free of dust, moisture, condensation, high temperature exposure (more than
40 °C {104 °F}) and vibration. Do not expose the unit to direct sunlight.
•Mount the unit on a stable wall surface. Do not mount the VPS inside of a separate
enclosure unless it is properly ventilated.
•Read all the information contained in this manual.
•This unit is designed to operate at one specific voltage and current setting. The proper
voltage and current required for this unit are listed on the product label.
•This unit is equipped with a 3-wire grounding plug. The plug will only fit into a grounded
power outlet. Do not modify this plug in any way. If it cannot be inserted into the outlet,
have the outlet replaced by a licensed electrician.
•Unplug and transport the unit to a service technician if the power supply cord is frayed or
damaged, if the cabinet is cracked or broken, or when the unit has been exposed to
moisture, has been dropped, or is not otherwise operating properly.
•Unplug the unit from its power source before cleaning.
•Do not block the vent slots and openings located on the front and top of the unit.
•Do not disassemble this product. Dangerous electrical shock could result. The unit must
only be disassembled and repaired by qualified Panasonic Factory Service Technicians.
•Do not insert wires, pins, or any other material into the unit’s vent slots or access points.
This could result in electrical shock and serious unit malfunction.
•Do not install the unit near water or moisture, heating appliances, or electrical noise
generating devices such as televisions, monitors, fluorescent lamps, or electric motors.
•Do not overload wall outlets. Overloaded outlets could result in fire and/or electrical
shock.
•Do not use solvents, liquid cleaners, water, or abrasive powders to clean this unit. Use
only a damp soft cloth for cleaning.
•Do not use the telephone during a lightning storm or to report a gas leak in the vicinity of
the leak.
WARNING
TO PREVENT THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE
THIS PRODUCT TO RAIN OR MOISTURE.

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When you ship the product
Carefully pack and send it prepaid, adequately insured and preferably in the original
carton. Attach a postage-paid letter, detailing the symptom, to the outside of the carton.
DO NOT send the product to the Executive or Regional Sales offices. They are NOT
equipped to make repairs.
Product service
Panasonic Factory Servicenters for this product are listed in the servicenter directory.
Consult your certified Panasonic dealer for detailed instructions.
WARNING
THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED
SERVICE PERSONNEL.
WHEN A FAILURE OCCURS WHICH EXPOSES ANY INTERNAL PARTS,
DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN
THIS UNIT TO YOUR DEALER.
DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING
THE POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT,
AND RECONNECT THE POWER FIRST.
The serial number of this product may be found on the label affixed to the back of
the unit. You should note the serial number of this unit in the space provided and
retain this book as a permanent record of your purchase to aid in identification in the
event of theft.
MODEL NO.:
SERIAL NO.:
DATE OF PURCHASE
NAME OF DEALER
DEALER’S ADDRESS
DEALER’S TEL. NO.
For your future refer ence

Installation Manual 7
THIS UNIT IS EQUIPPED WITH A GROUNDING CONTACT PLUG. FOR
SAFETY REASONS, THIS PLUG MUST ONLY BE CONNECTED TO A
GROUNDING CONTACT SOCKET WHICH HAS BEEN INSTALLED
ACCORDING TO REGULATIONS.
Note
Before you start setting or changing system parameters, we recommend that you turn off
the Call Progression Mode with the OFLN command. While off, the power LED of the VPS
will flash and the VPS will not answer any incoming call. After you finish programming,
use the ONLN command to turn on the Call Progression Mode (normal operation). Please
see 7.2.1 Off-line Set (OFLN) and 7.2.2 On-line Set (ONLN) for more details.
Trademarks
•HyperTerminal is either a registered trademark or a trademark of HILGRAEVE,
INCORPORATED in the United States and/or other countries.
•IBM is a registered trademark of International Business Machines Corporation in the
United States.
•Procomm Plus is either a registered trademark or a trademark of DATASTORM
TECHNOLOGIES, INC. in the United States and/or other countries.
•Smartcom is either a registered trademark or a trademark of Hayes Microcomputer
Products, Inc. in the United States and/or other countries.
•All other trademarks identified herein are the property of their respective owners.
•Screen shots reprinted with permission from Microsoft Corporation.
CAUTION
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type
recommended by the manufacturer.
Dispose of used batteries according to the
manufacturer's instructions.

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F.C.C. REQUIREMENTS AND RELEVANT INFORMATION
Notify The Telephone Company
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the
ACTA. On the back of this equipment is a label that contains, among other information, a
product identifier in the following format:
•US:ACJVM04BKX-TVS90
If requested, this number must be provided to the telephone company.
Installation must be performed by a qualified professional installer. If required, provide the
telephone company with the following technical information:
•The telephone numbers to which the system will be connected
•Make: Panasonic
•Model: KX-TVS95
•Ringer Equivalence No.: 0.4B
•Facility Interface Code: 02LS2
•Service Order Code: 9.0F
•Required Network Interface Jack: RJ11C
Ringer Equivalence No. (REN)
The REN is used to determine the number of devices that may be connected to a telephone
line. Excessive RENs on a telephone line may result in the devices not ringing in response to
an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To
be certain of the number of devices that may be connected to a line, as determined by the total
RENs, contact the local telephone company. For products approved after July 23, 2001, the
REN for this product is part of the product identifier that has the following format:
•US:ACJVM04BKX-TVS90
The digits represented by 04 are the REN without a decimal point (e.g., 03 is a REN of 0.3).
Telephone Service Problems
If this equipment causes harm to the telephone network, the telephone company will notify you
in advance that temporary discontinuance of service may be required. But if advance notice
isn’t practical, the telephone company will notify the customer as soon as possible. Also, you
will be advised of your right to file a complaint with the FCC if you believe it is necessary.
Changes in Telephone Company Communications Facilities, Equipment, Operations,
and Procedures
The telephone company may make changes in its facilities, equipment, operations or
procedures that could affect the operation of the equipment. If this happens the telephone
company will provide advance notice in order for you to make necessary modifications to
maintain uninterrupted service.

Installation Manual 9
Trouble with this equipment
If trouble is experienced with this equipment, for repair or warranty information, please contact
a Factory Servicenter or other Authorized Servicer. If the equipment is causing harm to the
telephone network, the telephone company may request that you disconnect the equipment
until the problem is resolved.
Connection to the Party Line
Connection to party line service is subject to state tariffs. Contact the state public utility
commission, public service commission or corporation commission for information.
Combined Use with Alarm Equipment
If your home has specially wired alarm equipment connected to the telephone line, ensure the
installation of this equipment does not disable your alarm equipment. If you have questions
about what will disable alarm equipment, consult your telephone company or a qualified
installer.
Note
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures.
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
CAUTION
Any changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate this device.

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Table of Contents
1 VOICE PROCESSING SYSTEM OVERVIEW ................................17
1.1 WHAT THE VPS CAN AND CANNOT DO ............................................................. 18
1.1.1 Why Voice Processing?........................................................................................... 18
1.1.2 Basic Operations ..................................................................................................... 18
1.1.3 VPS Limitations ....................................................................................................... 19
1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE ................................... 20
1.2.1 System Administration............................................................................................. 20
1.2.2 System Management............................................................................................... 20
1.2.3 Subscriber Use ........................................................................................................ 20
1.3 SYSTEM BASICS ................................................................................................... 21
1.3.1 General....................................................................................................................21
1.3.2 System Components ............................................................................................... 21
1.3.3 Which Phone Systems are Compatible?................................................................. 23
1.3.4 Installer Equipment and Software Requirements .................................................... 24
1.3.5 Specifications .......................................................................................................... 25
1.3.6 Hardware ................................................................................................................. 25
1.3.7 Recommendations for System Configuration .......................................................... 25
1.4 DIGITAL INTEGRATION ........................................................................................ 26
1.4.1 General....................................................................................................................26
1.4.2 APT Integration........................................................................................................ 26
1.4.3 Connection Example—APT Integration................................................................... 26
1.4.4 DPT Integration ....................................................................................................... 26
1.4.5 Connection Example—DPT Integration................................................................... 27
2 INSTALLATION ..............................................................................29
2.1 SAFETY PRECAUTIONS ....................................................................................... 30
2.1.1 Installation ...............................................................................................................30
2.1.2 Wiring ...................................................................................................................... 31
2.2 UNPACKING........................................................................................................... 32
2.3 MOUNTING THE VPS ON THE WALL................................................................... 33
2.4 FRAME GROUND CONNECTION.......................................................................... 34
2.5 INSTALLATION STEPS ......................................................................................... 35
2.6 CONNECTIONS ...................................................................................................... 37
2.6.1 Connecting to the PBX ............................................................................................ 37
2.6.2 Opening the Ferrite Core......................................................................................... 37
2.6.3 Connection for APT Integration ............................................................................... 38
2.6.4 Connection for DPT Integration ............................................................................... 38
2.6.5 Connection for Non-APT/DPT Integration ............................................................... 39
2.7 TERMINAL CONNECTION..................................................................................... 40
2.7.1 Requirements for Connecting Programming Terminal ............................................ 40
2.7.2 Connecting the RS-232C Cable .............................................................................. 40
2.7.3 RS-232C Signals ..................................................................................................... 42
3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE
SYSTEMS .......................................................................................43
3.1 GUIDELINES FOR INTEGRATION ........................................................................ 44
3.1.1 APT/DPT or Inband Signaling? ............................................................................... 44