Pantum P3502DN User manual

It is recommended to carefully read this Guide before using the printer
Pantum P3500 Series
Monochrome Single Function Laser Printer
User Guide

I
Preface
Welcome to the Pantum series products!
We heartily appreciate your using of Pantum series products!
To protect your vital interests, please carefully read the following statements.
Legal Notice
Trademark
Pantum and Pantum logos are registered trademarks of Zhuhai Pantum Electronics Co.,Ltd.
Microsoft®, Windows®, Windows Server®and Windows Vista®are trademarks registered by
Microsoft Corporation in the United States or other countries/regions.
Mopria®, the Mopria®Logo and the Mopria®Alliance logo are registered trademarks and
service marks of Mopria Alliance, Inc. in the United States and other countries. Unauthorized
use is strictly prohibited.
AirPrint and the AirPrint logo are trademarks of Apple Inc.
Wi-Fi®, Wi-Fi Alliance®,Wi-Fi Protected Access®(WPA),the Wi-Fi CERTIFIED logo, the Wi-Fi
logo and the Wi-Fi Protected Setup logo are registered trademarks of Wi-Fi Alliance.
The ownership to the names of the software in this User Guide belongs to their respective
companies in accordance with corresponding license agreement, and they are referred for
instructions only.
All other product and brand names herein may be the registered trademarks, trademarks or
service marks of their respective owners, and they are referred for instructions only.
Copyright
The copyright of this User Guide is owned by Zhuhai Pantum Electronics Co.,Ltd.
It is prohibited to copy, translate, modify and transmit this User Guide by any means or in any
form without the prior written consent of Zhuhai Pantum Electronics Co.,Ltd.
Version: V1.2

II
Disclaimer
For a better user experience, Zhuhai Pantum Electronics Co.,Ltd. reserves the right to make
changes to the User Guide. The information contained herein is subject to change without
notice.
Users are responsible for any damages arising from failing to follow this User Guide.
Meanwhile, except the express warranty made in the product maintenance manual or service
commitment, Zhuhai Pantum Electronics Co.,Ltd. does not make any express or implied
warranty or guarantee to this User Guide (including composing or words).
Using this product to copy, print, scan certain documents or images or make other forms
of operations may be prohibited by the local laws. If you are uncertain about the legality of
using this product for certain documents or images, you should consult your legal advisor in
advance.
The product can only be used safely in the non-tropical areas at an altitude no higher than
2000 meters.

III
Safety Precautions
Laser Safety
The laser radiation is harmful to the human body. Since laser components are completely
sealed in the printer, laser radiation will not leak. To avoid laser radiation, please do not
randomly disassemble the printer!
The printer follows the provisions of Class 1 laser products under CFR standard. The printer
has a Class III b laser diode, which has no laser radiation leakage among laser components.
The laser components shall complies with the requirements of: U.S. Code of Federal
Regulations, 21 CFR 1040, IEC 60825-1
The following label is attached to the laser components inside the printer:
Reclamation and recycling
To protect the environment, our corporation has already established the system of reclamation
and recycling for waste products. Please refer to the Pantum ofcial website for product
recovery at www.pantum.com.
Safety Warning
Please note the following safety warnings before using the printer:
There is high-voltage electrode inside the printer. Before
cleaning the printer, make sure the power is turned off!
Plugging and unplugging the power cord plug with a
wet hand can result in an electric shock.
The fuser unit is attached with a high temperature
warning label. Please do not remove or damage
this label.
The fuser unit is hot when and after printing.
Touching the fuser unit (the shaded area as
shown) may cause burns!
Warning

IV
Precautions
Precautions before Using the Printer:
1. Read and understand all instructions;
2. Familiarize yourself with the basic principles associated with operating electrical appliances;
3. Comply with all warnings and instructions marked on the equipment or specied in the manual
supplied with the equipment;
4. If the operating instructions conict with the safety information, please refer back to the safety
information, as you may have misunderstood the operating instructions. If you cannot resolve the
conicts, please call the Customer Service Hotline or contact a service representative for help;
5. Before cleaning the equipment, remove the power cord from the AC power supply outlet. Do not
use liquid or aerosol cleaners;
6. Please make sure that the equipment is put on a stable desktop surface to avoid serious damage
caused by the falling of the equipment;
7. Do not put the equipment near a radiator, an air conditioner, or a ventilation pipe;
8. Do not put any articles on the power cord. Do not put the equipment at the place where its power
cord could be stepped on by people;
9. Outlets and extension cords must not be overloaded. This may reduce performance and could
result in re or electric shock;
10. Do not allow pets to chew on the AC power cord or the computer interface cable;
11. Do not allow sharp objects piercing equipment slot, so as to avoid contact with the
high-voltage device, which otherwise may result in re or electric shock. Take care not to spill
liquids onto the equipment;
12. Do not disassemble the equipment so as to avoid the risk of electric shock. Necessary repairs may
only be carried out by professional maintenance personnel. Opening or removing the cover could
result in an electric shock or other potential hazards. Incorrect disassembly and assembly could
also result in an electric shock during future use;
13. If any one of the following occurs, disconnect the equipment from the computer and pull out the
power cord from the AC wall socket and contact a qualied member of the service personnel for
maintenance:
• Liquid has been spilled into the equipment.
• The equipment has been exposed to rain or water.
• The equipment falls, or the cover is damaged.
• Signicant changes in the equipment’s performance.
14. Only adjust the control mentioned in the instructions. Incorrect adjustment of other controls may result
in damage and mean that professional maintenance personnel need to spend more time xing it;
15. Do not use the equipment in a thunderstorm so as to avoid the risk of an electric shock. If possible,
pull out the AC power cord during a thunderstorm;
16. If you continuously print multiple pages, the surface of the tray will become very hot. Take care not
to touch this surface, and keep children away from this surface;
17. The signal wire of the device connected with the printer can not be connected to the outdoors;
18. Please ensure timely ventilation in case of a prolonged use or printing huge amounts of documents
in a poorly ventilated room;
19. In standby status, the product will automatically enter into the power saving (sleep) mode if it does
not receive any job order for a while (such as 1 minute); and it can realize zero power consumption
only if it has not been connected with any external input power supply;
20. As the Class 1 equipment, the product must be connected to the power supply outlet with
protective grounding line when using;
21. This product should be placed according to the shipping marks on the product package box during delivery;
22. This product is a kind of low-voltage equipment. When using this product below the specied
voltage range, please refer to the product precautions or call Pantum Aftersales Service Centre, if
the toner comes off the printed contents, or the equipment starts slowly;

V
23. This product is sold as a complete machine. The consumers can go to Pantum Aftersales Service
Centre to purchase parts they need. If the product sold is inconsistent with the package list, please
go to the specied Aftersales Service Centre to solve the problem;
24. Install this product in a place with the temperature between 10°C and 32.5°C and the relative
humidity between 20% and 80%;
25. For security and other reasons the printer may switch to intermittent printing after a certain amount
of continuous printing.
26. This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject
to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired
operation of the device.
27. IC Radiation Exposure Statement:
This equipment complies with Canada and FCC radiation exposure limits set forth for uncontrolled
environments. This equipment should be installed and operated with a minimum distance of 20cm
between the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
28. This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
29. Changes or modication not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
30. The power consumption of the product is XXX W in networked standby if all wired network ports
are connected and all wireless network ports are activated;
31. Shielded cables must be used with this unit to ensure compliance with the Class B FCC limits.
32. The product's Power Consumption in Off mode is less than 0W, in Networked standby mode is less
than 0W.
33. Please keep this User Guide properly.

VI
Legal Information
This symbol indicates that, at the end of your product’s life, it must not be discarded
as domestic waste. Instead, you should dispose of your used equipment at
a designated collection point for the recycling of waste electrical and electronic
equipment. Ref: EU Directive 2002/96/EC on Waste Electrical and Electronic
Equipment (WEEE). Please contact your distributor / supplier for further
information.
This product is suitable for indoor use only.
European Community (EC) directives conformity
This product complies with the protection requirements of EC directives 2004/108/
EC and 2006/95/EC on the approximation and harmonization of the laws of the
Member States relating to electromagnetic compatibility and safety of electrical
equipment designed for use within certain voltage limits.
The manufacturer of this product is: Zhuhai Pantum Electronics Co.,Ltd., No.3883,
Zhuhai Avenue, Zhuhai, Guangdong, China 519060.
A declaration of conformity to the requirements of the Directives is available upon
request from the Authorized Representative.
This product satises the Class B limits of EN 55022 and safety requirements of
EN 60950.
This printer is fully compliant with the ROHS Directive 2009/95/EC and the
requirements of the revised Directive 2011/65/EU for managing toxic and
hazardous substances.

VII
1. Before Using the Printer .................................................................................................................1-2
1.1. Packing List .............................................................................................................................1-2
1.2. Product View............................................................................................................................1-3
1.3. Laser Toner Cartridge ..............................................................................................................1-5
1.4. Control Panel ...........................................................................................................................1-6
1.5. Print the Product Report ..........................................................................................................1-7
2. Paper and Print Media....................................................................................................................2-2
2.1. Paper Specication..................................................................................................................2-2
2.2. Loading Paper .........................................................................................................................2-4
2.2.1. Loading into Standard Input Tray.......................................................................................2-4
2.2.2. Loading into Multipurpose Input Tray.................................................................................2-6
2.2.3. Loading into Optional Tray .................................................................................................2-7
2.3. Non-printing Area.....................................................................................................................2-8
3. Installation and Uninstallation of the Driver Software.....................................................................3-2
3.1. Windows-based Driver.............................................................................................................3-2
3.1.1. Introduction ........................................................................................................................3-2
3.1.2. Installation Steps................................................................................................................3-2
3.1.3. Driver Uninstallation......................................................................................................... 3-11
3.2. Installation of the Driver Software based on Mac System .....................................................3-13
4. Network Conguration (For printer models that support wired/wireless network features) ............4-2
4.1. Wired Network Conguration (For printer models that support wired network features) .........4-2
4.2. Wireless Network Conguration (For printer models that support wireless network features) ...4-2
4.2.1. Wi-Fi Protected Setup........................................................................................................4-2
4.2.2. Setting up through Wi-Fi Conguration Tool ......................................................................4-3
4.2.3. Setting up through Web Server........................................................................................4-15
4.2.4. Turn on/off Wireless Device .............................................................................................4-16
4.3. Set Network Printer................................................................................................................4-17
4.3.1. Web Server Settings ........................................................................................................4-17
4.3.2. Control Panel Settings ....................................................................................................4-20
5. Mobile Print....................................................................................................................................5-2
5.1. Infrastructure connection mode................................................................................................5-2
5.2. Wi-Fi hotspot connection mode (recommended)......................................................................5-3
5.2.1. Android device mobile printing............................................................................................5-3
5.2.2.IOS device mobile printing..................................................................................................5-4
6. System Settings..............................................................................................................................6-2
6.1. Language Setting.....................................................................................................................6-2
6.2. Sleep Time Setting...................................................................................................................6-2
6.3. Toner Save Setting ..................................................................................................................6-3
6.4. Restore Factory Settings .........................................................................................................6-5
7. Print ................................................................................................................................................7-2
7.1. Print Function...........................................................................................................................7-2
7.2. Tray Setup ...............................................................................................................................7-3
7.2.1. Tray Dial Settings...............................................................................................................7-3
7.2.2. Tray Settings through Control Panel .................................................................................7-4
7.3. Open Help Document ..............................................................................................................7-5
7.4. Printing Mode...........................................................................................................................7-5
7.4.1. Printing with Standard Input Tray.......................................................................................7-6
7.4.2. Printing with Multipurpose Input Tray.................................................................................7-6
7.4.3. Printing with Optional Tray .................................................................................................7-7
7.5. Automatic Duplex Print ............................................................................................................7-9
Table of Contents

VIII
8. Routine Maintenance......................................................................................................................8-2
8.1. Cleaning the Printer .................................................................................................................8-2
8.2. Maintenance of Laser Toner Cartridge ....................................................................................8-3
8.2.1. About Laser Toner Cartridge ..............................................................................................8-3
8.2.2. Replace Laser Toner Cartridge ..........................................................................................8-4
9. Troubleshooting..............................................................................................................................9-2
9.1. Clearing Jammed Paper .........................................................................................................9-2
9.1.1. Paper Jam in the Tray........................................................................................................9-2
9.1.2. Paper Jam in the Manual Input Tray .................................................................................9-3
9.1.3. Paper Jam in the Optional Tray .........................................................................................9-4
9.1.4. Internal Paper Jam.............................................................................................................9-5
9.1.5. Paper Jam in the Fuser Unit .............................................................................................9-6
9.1.6. Duplex Unit Jam.................................................................................................................9-7
9.2. Software Failure ......................................................................................................................9-8
9.3. Common Trouble Shooting .....................................................................................................9-8
9.3.1. Common Trouble ..............................................................................................................9-8
9.3.2. Image Defects .................................................................................................................9-10

1-1
1
Chapter
Before Using the Printer
1. Before Using the Printer .................................................................................................................1-2
1.1. Packing List .............................................................................................................................1-2
1.2. Product View............................................................................................................................1-3
1.3. Laser Toner Cartridge ..............................................................................................................1-5
1.4. Control Panel ...........................................................................................................................1-6
1.5. Print the Product Report ..........................................................................................................1-7

1-2
1. Before Using the Printer
1.1. Packing List
When you open the package, make sure that the following parts are included in the carton:
Parts Name Quantity
Printer 1
Laser Toner Cartridge 1
USB Interface Cable 1
Power Cord 1
CD-ROM 1
Quick Setup Guide 1
Pantum Warranty 1
Note: • The Pantum Warranty may not be attached in some regions.

1-3
1.2. Product View
Side view
1 Output Bin For storing the printed paper
2 Control Panel To indicate the printer status and conduct the print settings
operation
3Output Tray To prevent the printed paper from falling
4 Front Cover To open the front cover to take out the laser toner cartridge
5Multipurpose Input
Tray
To open the front cover of the multipurpose input tray, and
put in the print media
6Multipurpose Input
Tray Guide To adjust the width of the both sides of the paper
7 Main Power Switch To turn on or turn off the power supply
8Standard Input Tray To hold the print paper
9 Paper-width Guide To adjust the width of the paper inside the standard input
tray

1-4
Rear view
1 USB Interface For directly connecting with the computer
2 Network Interface For connecting the printer to the network
3 Power Interface For connecting the power cord
4 Rear Cover To be opened for checking the jammed paper
5 Duplex Printing Unit For releasing jammed paper at the rear during duplex
printing
Note: • The illustration may vary with different models and features, please prevail in
kind.

1-5
1.3. Laser Toner Cartridge
Service Life of the Laser Toner Cartridge
Type Average Print Volume
Laser Toner Cartridge with
Standard Capacity
About 3,000 pages (The volume is based on ISO/IEC 19752
standard)
Laser Toner Cartridge with
High Capacity
About 6,000 pages (The volume is based on ISO/IEC 19752
standard)
Laser Toner Cartridge with
Ultra-high Capacity
About 10,000 pages (The volume is based on ISO/IEC 19752
standard)
Note: • The model is subject to volume increase without prior notice.
• Consumables capacity may vary depending on the different types used.
• We do not recommend using consumables other than that of the original
Pantum consumables.
• Any damages caused by using non-Pantum original consumables are not
covered by the Warranty.
• The appearances of laser toner cartridges will vary with different types,
illustrations are for reference only.

1-6
1.4. Control Panel
1. Layout and Functions of Control Panel
The layout of the printer control panel is shown below:
No. Name Functions
1 LCD Display The display provides information about the printer and can be
used for setting up the Product Settings.
2 UP
Press this button to browse through each menu and its
options.
For menu items need to input, change the numeric value by
cycle accumulating.
3 Menu Open the main menu of the control panel to conduct the menu
setting.
4 Down
Press this button to browse through each menu and its
options.
For menu items need to input, move the position of the cursor,
e.g., IP address input.
5Wi-Fi/Conguration
Report
This button can enable the Wi-Fi feature and indicate the Wi-Fi
connection status (only applicable to Wi-Fi model).
For non-Wi-Fi model, this button will be used to print the
"Printer Information Page" and the "Network Conguration
Report".
6 OK
• Press this button to save the settings.
• Open the submenu on the display of the control panel.
• Select the menu item.
7 Back
Back Arrow Button: use this button to perform the following
operations:
• Exit the control panel menu.
• Scroll back to the previous menu in the list in the submenu.
• Return to the previous menu; if already at the top menu,
return to the Ready interface.
8 Cancel Press this button to cancel the operation.
Cancel the current printing operation if there is any.
9 Status Indicator
This light indicates the ready, alarm and other statuses of the
printer.
Green light: Normal.
Orange light: Alarm or cartridge toner level is low.
Red light: Error.
10 Power Indicator Green for starting up, working, and sleeping; while staying on
indicates the power supply is ready

1-7
2. Status Indicator
The multi-colored LED indicator will display red, orange and green with the specic meanings
as follows:
Red indicates the emergence of a serious error, such as the laser toner cartridge
is not installed, the laser toner cartridge does not match the printer, or the paper
tray is out of paper; and in such a case, it will keep the red light on.
For specic error, see Chapter 9 Troubleshooting.
The display provides information about the printer and can be used for setting
up the Product Settings.
Press this button to browse through each menu and its options.
For menu items need to input, change the numeric value by cycle
accumulating.
1.5. Print the Product Report
Users can print the product report by manipulating the control panel. These pages can help
you understand the product information, diagnose and resolve product failures.
1) Press "Menu" to enter the Menu Settings interface.
2) Press direction key "▲" or "▼" to select the "5.Prt Info Rept" option.
3) Press "OK" to enter the Print Information Report interface, and users can print the product
report according to their needs.
Note: • In case of non-Wi-Fi model, users can also print the network conguration
report of the printer directly through the shortcut button of "Network Conguration
Report" on the control panel.

2-1
2
Chapter
Paper and Print Media
2. Paper and Print Media....................................................................................................................2-2
2.1. Paper Specication..................................................................................................................2-2
2.2. Loading Paper .........................................................................................................................2-4
2.2.1. Loading into Standard Input Tray.......................................................................................2-4
2.2.2. Loading into Multipurpose Input Tray.................................................................................2-6
2.2.3. Loading into Optional Tray .................................................................................................2-7
2.3. Non-printing Area.....................................................................................................................2-8

2-2
2. Paper and Print Media
2.1. Paper Specication
P3500
Series
Standard Input
Tray
Media type Plain, thin paper
Media size
Auto*, A4, A5 Short Edge, A5 Long Edge, A6, JIS
B5, IS0 B5, B6, Letter, Legal, Executive, Folio,
Ocio, Statement, 16K, Big 16K, 32K, Big 32K.
Media weight 60~105 g/m²
Maximum
capacity of the
tray
250 pages
Multipurpose
Feeder
Media type
Plain paper, thick paper, thin paper, transparent
lm paper, carton paper, label paper, envelope
paper
Media size
Auto*, A4, A5 Short Edge, A5 Long Edge, A6,
JIS B5, IS0 B5, B6, Letter, Legal, Executive,
Folio, Ocio, Statement, 16K, Big 16K, 32K, Big
32K, No.10 Env., Monarch Env, DL Env, C5 Env,
C6 Env, ZL, Japanese Postcard, Long Paper
(Maximum 1.2m), Custom, Yougata4, Postcard,
Younaga3, Nagaga3, Yougata2
Media weight 60~200 g/m²
Maximum
capacity of the
tray
60 pages
Optional Tray
Media type Auto*, Plain, thin paper
Media size
Auto*, A4, A5 Short Edge, JIS B5, IS0 B5, Letter,
Legal, Executive, Folio, Ocio, Statement, 16K,
Big 16K.
Media weight 60~105 g/m²
Maximum
capacity of the
tray
550 pages (single optional tray)
Output Tray
Capacity 150 pages

2-3
Note: • It is recommended to use the standard paper and recycled paper for the printer.
• It is not recommended to use special paper extensively, which may affect the
service life of the printer.
• The print media that does not meet the guidelines listed in this User Guide may
result in poor print quality, increased paper jam and excessive wear of the printer.
• Properties such as weight, composition, texture and humidity are important
factors affecting the printer performance and output quality.
• Please note the following matters when selecting the print media:
1. Desired print result: The selected print media should meet the requirement of
the print tasks.
2. Surface smoothness: The smoothness of the print media may affect the
sharpness of the print outcome.
3. Some print media may meet all the use guidelines contained herein, but
they still cannot bring satisfactory effect. This may be due to incorrect operation,
inappropriate temperature and humidity, or other factors beyond the control of
Pantum. Before purchasing large quantities of print media, make sure that the
print media meets the specications specied in this User Guide.
4. Using print media that does not meet these specifications may cause
damage to the printer.
Paper and Manuscript Use Principles
• Papers or manuscripts with rough texture, concave and convex, oil stain and good
smoothness have poor printing performance.
• Please make sure no dust and uff on the paper.
• Paper shall be put on a at surface and stored under a cool and dry environment.
Special Paper Description
This printer supports using special paper for printing. Special paper includes: label, envelope,
transparency, thick paper, thin paper, carton paper, etc. Special paper should be loaded into
the multipurpose input tray for printing.
Note: • When using special paper or print media, be sure to select the matched print
type and size in the print settings so as to get the best print result.
• A maximum of 60 pages can be loaded into the multipurpose input tray when
a special media is used for printing.

2-4
Please observe the following standards:
Types of Print
Media Correct Practices Incorrect Practices
Label
Use labels with no exposed lining
paper only.
Labels shall be put at when
using.
Use labels of full sheet only.
There is no guarantee that all the
labels in the market can meet
corresponding requirements.
Use wrinkled, blistering or damaged
labels.
Envelope Envelopes should be loaded
evenly.
Use wrinkled, nicked, stuck or damaged
envelopes.
Use envelopes with clips, snaps,
Windows, or coated linings.
Use envelopes with self-adhesive
stickers or other synthetic materials.
Transparency Use only transparencies approved
for use in laser printers.
Use transparent print media that is not
suitable for laser printers.
Thick paper,
carton paper
Use only heavy paper that
is approved for use in laser
printers and meets the weight
specications of this printer.
Use the paper whose weight is more
than the specication of the media
recommended for this printer, unless the
paper is approved for use in this printer.
2.2. Loading Paper
2.2.1. Loading into Standard Input Tray
1. Completely draw out the standard input tray from the printer.
2. Slide the paper-length guide and paper-width guide of the standard input tray to the desired
paper size slot, so as to match with the length and width of the paper.
Note: • Do not overly squeeze the "paper-length guide" and "paper-width guide",
otherwise it will easily lead to deformation of paper.