Pantum P3010 SERIES Installation guide

P3010 /P3300 Serial Printers FAQ:
P3010 /P3300 Serial Printers FAQ:.......................................................................................................................... 1
①Installation Issues: ................................................................................................................................... 4
1. How to set up my Pantum P3010DW/P3300DW Series Printer to a Wireless Network easily by one click
installation? ( applicable to Wi-Fi or network models)................................................................................ 4
2. How do I setup a password for my WI-FI Connection? ( applicable to Wi-Fi models)................................ 7
3. Where can I download the soft wares and drivers for my printer P3010 /P3300 Series Printer? ........... 10
4. How to solve the wireless connection failed when it showed "The printer cannot connect to any
wireless network with the wireless credentials provided"?......................................................................... 12
5. What’s the WIFI default password of printer’s wireless hotspot? ........................................................... 13
6. How to close Printer WIFI Hotspot Setting? ............................................................................................. 13
7. How to install the Printer with hostname？............................................................................................. 16
8. Where can I check the Hotspot IP address？........................................................................................... 19
9. How to connect the printer under Mac system with USB cable Setting Guide?................................... 20
10. How to print wirelessly with Mac WIFI Direct via P3010DW/P3300DW series printer? ............... 21
②Cartridge Issues:.............................................................................................................................................. 23
1. How do I replace or insert a cartridge?.................................................................................................. 23
2. How do I check the amount of toner left in my cartridge?.................................................................... 24
3. How do I check how many pages I have printed so far?........................................................................ 25
4. What are the toner cartridge models for P3010 /P3300 series printer?............................................... 27
5. What are the drum unit models for P3010 /P3300 series printer?....................................................... 27
6. How about the standard page yield of toner cartridge TL-410?............................................................ 28
7. Why the Status light shows orange when I install a new cartridge? ..................................................... 28
8. What’s the meaning of status displayed by the power indicator? ........................................................ 28
9. What’s the meaning of status displayed by the Wi-Fi / save toner indicator?......................................... 29
10. What’s the meaning of status displayed by the toner cartridge / status indicator? .............................. 29
11. How to check the printer’s serial number location: ............................................................................... 30

12. How to check the toner’s serial number location:.................................................................................. 30
13. How to check the drum unit’s serial number location: .......................................................................... 30
14. Why the printout is not clearly and a little whitish in the printing?....................................................... 31
③Paper Issues: ................................................................................................................................................... 31
1. How can I clear any paper jam in the printer?.......................................................................................... 31
2. Why the printer could not feed paper successfully? ................................................................................ 34
3. What kinds of paper can I use in my Pantum P3010 /P3300 series printer?............................................ 35
4. How to print multipage on one page? ...................................................................................................... 35
5. How to adjust letter format in the printing document? ........................................................................... 36
6. How to adjust envelope type in the printing document?...................................................................... 38
④Printer Compatible Issues: .............................................................................................................................. 39
1. Does my Pantum Printer works on Windows Mobile? ............................................................................. 39
2. Is my printer Mac compatible? What are the versions that it is compatible with? ................................. 40
3. Is my printer Linux compatible? What are the versions that it is compatible with?................................ 40
4. Is my printer Windows compatible? What are the versions that it is compatible with? ......................... 40
5. Could I download the APP from Google Play? .......................................................................................... 40
6. Is my printer compatible with Chrome OS system?.................................................................................. 40
7. Is my printer compatible with Linux OpenSuse system? .......................................................................... 40
8. Is my printer compatible with Linux Debian 9 system? ............................................................................ 40
⑤Mobile Guidance issues: ................................................................................................................................... 40
1. How do I take a mobile print out from Android?...................................................................................... 41
2. How do I take a mobile print out from IOS? ............................................................................................. 41
3. How to print a PDF file from Android mobile phone?........................................................................... 41
4. How to check the Pantum app version in Android system Guide? ....................................................... 45
5. How to do the duplex printing in the mobile phone from P3300DW printers?.................................... 47
⑥General Settings Issues: .................................................................................................................................. 48

1. Is it possible to close the ‘Auto sleeping time’?........................................................................................ 48
2. How to Restore Factory Setting on P3010 /P3300 Series Printer?........................................................... 49
3. How to set the language back to English on P3010 /P3300 Series Printer?............................................. 51
4. How turn on the ‘Toner save’ setting in the printer? ............................................................................... 53
5. How to turn on the ‘ Mute Printing’ in the printer ? ................................................................................ 53
6. What is my P3010 /P3300 series printer Specifications? ......................................................................... 55
⑦Normal Printer Issue: ...................................................................................................................................... 56
1. How to get the printer to print darker under Windows? ......................................................................... 56
1. How to get the printer to print darker under Mac? .............................................................................. 56
3. How to “add a printer “by manually under Windows?............................................................................. 57
4. How to “add a printer “by manually under Mac?..................................................................................... 61
5. How to do Duplex Printing on Windows system?..................................................................................... 63
6. How to cancel the “duplex printing” under Windows? ............................................................................ 64
7. How to cancel a printing job in the queue?.............................................................................................. 65
8. Why it will be smoked when printing?...................................................................................................... 66
9. What is the power requirement will be need? ......................................................................................... 66
10. How to Print PRN File setting in printer? ................................................................................................ 66
11. How to do when it shown “0x000000709” Error？................................................................................ 69
12. How to change the printing port is available when it showed” Printing port is on used”. .................... 72
13. How to download the User Manual Successfully?.................................................................................. 73
14. How to register for printer warranty on-line? ........................................................................................ 76
15. How to Print Information Pages from P3010 /P3300 Series Printer?..................................................... 78
16. How to Print Network configuration Information Pages from P3010 /P3300 Series Printer?............... 79
17. How to do Duplex Printing on Mac system?.................................................................................. 80

P3010/P3300 Serial Printers FAQ:
①Installation Issues:
1. How to set up my Pantum P3010DW/P3300DW Series Printer to a Wireless Network
easily by one click installation? ( applicable to Wi-Fi or network models)
Here is the installation step:
1) Double-click on the Auto run file and then select “I agree”in the agreement.
2) Select way 3: “Connect with wifi”and attention to the instructions display in the video.

3) Please make sure that pc is connected with router via network cable or wi-Fi
4) Please connect PC with printer via USB cable to configure printer Wi-Fi

5) After installation is finished, “Installation Complete” interface will pop out, you can select to “print
test page”or “Done”.

2. How do I setup a password for my WI-FI Connection? ( applicable to Wi-Fi models)
Step1: Make sure P3010 /P3300 Series printer is power on.
Step2: Connect to Printer AP by mobile phone or PC.
The SSID is start with”DIRECT-***”, and follow with number and character string.
Step3: Visit the Printer Web page via browser, Printer default address is 192.168.223.1

Step4：Enter the printer web page，choose “Log in” Tap.
Step5: Input default user name: admin,Default password：000000.And Login.
Step6：Select “settings” Tap wireless settingswireless Hot spot.
Then set wireless ParameterAuthentication either WPA or WPA2.

Step7：Set the password in the tap, then click “apply “.
Step8：Disconnect equipment and printer, when reconnect them, it should input the password as
step 7 setting.

3. Where can I download the soft wares and drivers for my printer P3010 /P3300 Series
Printer?
Here is the Download Link:
P3010DW: https://global.pantum.com/global/drive/p3010dw/
P3300DN: https://global.pantum.com/global/drive/p3300dn/
P3300DW: https://global.pantum.com/global/drive/p3300dw/
Step1: Please log in our website: http://global.pantum.com/global/
Step2: Please chose “Drivers &Downloads”, the picture will be shown as below:

Step3: Please enter your model of your printer in the blank, the picture will be shown as below:
Step4: Please click the “Printer model”in the below picture:
Step5: At last, please chose your system and “download “at the below of page, it will be done.

4. How to solve the wireless connection failed when it showed "The printer cannot
connect to any wireless network with the wireless credentials provided"?
Reason1:
It is inconsistent with the network name, safe mode and password.
Solution:
It needs to enter the corresponding name, mode and password of internet. Please don’t select “Enter
SSID Manually”when you install the driver and select the corresponding internet SSID and safe mode.
And then please enter your internet password to configure it.
Reason2:
The IP of printer and PC are not under the same router.

Solution:
Please check with your configuration page to confirm the IP address. And please change your IP
address the same with your configuration page
5. What’s the WIFI default password of printer’s wireless hotspot?
The WIFI default password is “12345678”
6. How to close Printer WIFI Hotspot Setting?
Step1: Log in the IP addresses 192.168.223.1 when your WIFI is connected to the printer.

Step2: Chose “Setting” in the below picture
Step3: Chose “wireless Hotpot” at the left column.

Step4: Chose “Close” to apply and it will be done.

7. How to install the Printer with hostname？
Step2: Select below option and click “next”.
Step3: Select below option and click “next”.
Step1: Select ”Wireless network connection.”at the first step.

26.
Step5: Click “Next’after established the wireless connection.
Step4: Select the WIFI name of your router and click next

How to check your hostname of printer?
Please print the network configuration page on your control panel and then you will see it as below :
Step6: Select”Add the IP address or hostname manually”and enter your hostname (for
hostname please check with note )

8. Where can I check the Hotspot IP address？
Please check it on the Network configuration information page as below:
Step7: it will be done after several minutes.

9. How to connect the printer under Mac system with USB cable Setting Guide?
Step3: Make sure the printer you need to use is the Default printer.
Step1: Connect your printer and your laptop with a USB cable.
Step2: Click the “System Preferences”-“Pinter & Scanners”