Pantum BP5100DN Series User manual

Black-and-white laser single-function printer
Pantum BP5100 Series
User Guide
It is recommended that you read this Guide carefully before using the printer

I
Preface
Welcome to the Pantum Series products!
We heartily appreciate your using of Pantum Series products!
To protect your vital interests, please carefully read the following statements.
Legal Notice
Trademark
Pantum and Pantum logos are registered trademarks of Zhuhai Pantum Electronics Co.,Ltd.
Microsoft®, Windows®, Windows Server® and Windows Vista® are trademarks registered by
Microsoft Corporation in the United States or other countries/regions.
Mopria®, the Mopria® Logo, and the Mopria Alliance™ word mark and logo are registered and/or
unregistered trademarks and service marks of Mopria Alliance, Inc. in the United States and other
countries. Unauthorized use is strictly prohibited.
Apple, AirPrint and macOS are trademarks of Apple Inc., registered in the U.S. and other
countries. Use of the Works with Apple badge means that an accessory has been designed to
work specifically with the technology identified in the badge and has been certified by the
developer to meet Apple performance standards.
WiFi Direct,WiFi Protected Setup(WPS),WPA,WPA2,and WiFi Protected Access are marks of the
WiFi Alliance.
The ownership to the names of the software in this User Guide belongs to their respective
companies in accordance with corresponding license agreement, and they are referred for
instructions only.
All other product and brand names herein may be the registered trademarks, trademarks or service
marks of their respective owners, and they are referred for instructions only.
Copyright
The Copyright of this User Guide is owned by Zhuhai Pantum Electronics Co.,Ltd.
It is prohibited to copy, translate, modify and transmit this User Guide by any means or in any form
without the prior written consent of Zhuhai Pantum Electronics Co.,Ltd.
Version:V1.0
Disclaimer
For a better user experience, Zhuhai Pantum Electronics Co.,Ltd. reserves the right to make
changes to the User Guide. The information contained herein is subject to change without notice.
Users are responsible for any damages arising from failing to follow this User Guide. Meanwhile,
except the express warranty made in the product maintenance manual or service commitment,
Zhuhai Pantum Electronics Co.,Ltd. does not make any express or implied warranty or guarantee
to this User Guide (including composing or words).
Using this product to copy, print, scan certain documents or images or make other forms of
operations may be prohibited by the local laws. If you are uncertain about the legality of using this
product for certain documents or images, you should consult your legal advisor in advance.
The product can only be used safely in the non-tropical areas at an altitude no higher than 2000
meters.

II
Safety Precautions
Disconnect the power supply
The product should be placed close to or easily accessible to power sockets, so as to allow easy
disconnection of power supply!
Laser Safety
The laser radiation is harmful to the human body. Since laser components are completely sealed in
the printer, laser radiation will not leak. To avoid laser radiation, please do not randomly
disassemble the printer!
The printer follows the provisions of Class 1 laser products under CFR standard. The printer has a
Class III b laser diode, which has no laser radiation leakage among laser components.
The laser components shall complies with the requirements of: U.S. Code of Federal Regulations,
21 CFR 1040, IEC 60825-1.
The following label is attached to the laser components inside the printer:

III
Safety Warning
Please note the following safety warnings before using the printer:
Warning
There is high-voltage electrode inside the printer. Before
cleaning the printer, make sure the power is turned off!
Plugging and unplugging the power cord plug with a wet
hand can result in an electric shock.
The fuser unit is hot when and after printing. Touching
the fuser unit (the shaded area as shown) may cause
burns!
The fuser unit is attached with a high temperature
warning label. Please do not remove or damage this
label.

IV
Precautions
Precautions before Using the Printer:
1. Read and understand all instructions;
2. Familiarize yourself with the basic principles associated with operating electrical appliances;
3. Comply with all warnings and instructions marked on the equipment or specified in the manual
supplied with the equipment;
4. If the operating instructions conflict with the safety information, please refer back to the safety
information, as you may have misunderstood the operating instructions. If you cannot resolve the
conflicts, please call the Customer Service Hotline or contact a service representative for help;
5. Before cleaning the equipment, remove the power cord from the AC power supply outlet. Do not
use liquid or aerosol cleaners;
6. Please make sure that the equipment is put on a stable desktop surface to avoid serious
damage caused by the falling of the equipment;
7. Do not put the equipment near a radiator, an air conditioner, or a ventilation pipe;
8. Do not put any articles on the power cord. Do not put the equipment at the place where its
power cord could be stepped on by people;
9. Outlets and extension cords must not be overloaded. This may reduce performance and could
result in fire or electric shock;
10. Do not allow pets to chew on the AC power cord or the computer interface cable;
11. Do not allow sharp objects piercing equipment slot, so as to avoid contact with the high-voltage
device, which otherwise may result in fire or electric shock. Take care not to spill liquids onto the
equipment;
12. Do not disassemble the equipment so as to avoid the risk of electric shock. Necessary repairs
may only be carried out by professional maintenance personnel. Opening or removing the cover
could result in an electric shock or other potential hazards. Incorrect disassembly and assembly
could also result in an electric shock during future use;
13. If any one of the following occurs, disconnect the equipment from the computer and pull out the
power cord from the AC wall socket and contact a qualified member of the service personnel for
maintenance:
• Liquid has been spilled into the equipment.
• The equipment has been exposed to rain or water.
• The equipment falls, or the cover is damaged.
• Significant changes in the equipment’s performance.
14. Only adjust the control mentioned in the instructions. Incorrect adjustment of other controls
may result in damage and mean that professional maintenance personnel need to spend more
time fixing it;
15. Do not use the equipment in a thunderstorm so as to avoid the risk of an electric shock. If
possible, pull out the AC power cord during a thunderstorm;
16. If you continuously print multiple pages, the surface of the tray will become very hot. Take care
not to touch this surface, and keep children away from this surface;
17. The signal wire of the device connected with the printer can not be connected to the outdoors;
18. Please ensure timely ventilation in case of a prolonged use or printing huge amounts of
documents in a poorly ventilated room;

V
19. In standby status, the product will automatically enter into the power saving (sleep) mode if it
does not receive any job order for a while (such as 1 minute); and it can realize zero power
consumption only if it has not been connected with any external input power supply;
20. As the Class I equipment, the product must be connected to the power supply outlet with
protective grounding line when using;
21. This product should be placed according to the shipping marks on the product package box
during delivery;
22. This product is a kind of low-voltage equipment. When using this product below the specified
voltage range,please refer to the product precautions or call Pantum Aftersales Service Centre, if
the toner comes off the printed contents, or the equipment starts slowly;
23. This product is sold as a complete machine. The consumers can go to Pantum Aftersales
Service Centre to purchase parts they need. If the product sold is inconsistent with the package
list, please go to the specified Aftersales Service Centre to solve the problem;
24. Install this product in a place with the temperature between 10℃and 35℃and the relative
humidity between 20% and 80%;
25. This device complies with Part 15 of the FCC Rules and Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause
undesired operation.
26. IC Radiation Exposure Statement:
This equipment complies with Canada and FCC radiation exposure limits set forth for uncontrolled
environments.
This equipment should be installed and operated with a minimum distance of 20cm between the
radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
27. This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications.However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
28. Changes or modification not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
29. The power consumption of the product is 2.45W in networked standby if all wired network ports
are connected and all wireless network ports are activated;

VI
30. Shielded cables must be used with this unit to ensure compliance with the Class B FCC
limits.
31.Administrative Regulations on Low Power Radio Waves Radiated Devices
For any certified low-power RF devices, any company, firm, or user is not allowed to change the
frequency, increase the power, or change the characteristics and functions of the original design
without approval.
The use of low-power RF device shall not affect flight safety and interfere with legal
communication; if interference is found, it shall be immediately deactivated and improved until no
interference is required.
Legal communication in the preceding paragraph refers to radio communications operating in
accordance with the provisions of the Telecommunications Act.
Low-power RF device must withstand interference from legal communications or radiological
electrical equipment for industrial, scientific, and medical use.
32.The operations near the radar system shall not be influenced.
The directed antenna with high gain must apply to the fixed point-to-point system only.
33.Please keep this User Guide properly.

VII
Legal Information
This symbol indicates that, at the end of your product’s life, it must not be
discarded as domestic waste. Instead, you should dispose of your used
equipment at a designated collection point for the recycling of waste electrical and
electronic equipment. Ref: EU Directive 2002/96/EC on Waste Electrical and
Electronic Equipment (WEEE). Please contact your distributor / supplier for further
information.
This product is suitable for indoor use only.
European Community (EC) directives conformity
This product complies with the protection requirements of EC directives
2014/30/EU and 2014/35/EU on the approximation and harmonization of the laws
of the Member States relating to electromagnetic compatibility and safety of
electrical equipment designed for use within certain voltage limits.
Radio Equipment directive 2014/53/EU only for models ending with suffix “W”.
The manufacturer of this product is: Zhuhai Pantum Electronics Co.,Ltd.,
No.3883, Zhuhai Avenue, Zhuhai, Guangdong, China 519060.
A declaration of conformity to the requirements of the Directives is available upon
request from the Authorized Representative.
This product satisfies the Class B limits of EN 55032 / EN 55035 and safety
requirements of EN 62368-1.
This printer is fully compliant with the RoHS Directive 2011/65/EU for managing
toxic and hazardous substances.

Table of Contents
1. Before Using the Printer..........................................................................................................1
1.1. Product series introduction............................................................................................1
1.2. Supplied Accessories....................................................................................................2
1.3. Product View.................................................................................................................3
1.4. Laser Toner Cartridge...................................................................................................6
1.5. Control Panel ................................................................................................................7
1.5.1. Overview of control panel....................................................................................7
1.5.2. Indicator function of control panel........................................................................8
2. Paper and Print Media ..........................................................................................................10
2.1. Paper Specification .....................................................................................................10
2.2. Special Paper..............................................................................................................11
2.3. Loading Paper.............................................................................................................12
2.3.1. Install the multipurpose feed tray ......................................................................12
2.3.2. Installing automatic tray ....................................................................................13
2.3.3. Installing optional tray .......................................................................................16
2.4. Non-printable Area......................................................................................................18
2.5. Paper application rules................................................................................................18
3. Driver installation and uninstallation......................................................................................19
3.1. How to install Windows printer driver...........................................................................19
3.1.1. One-click Installation.........................................................................................19
3.1.2. Manual installation............................................................................................33
3.1.3. Method of driver unistallation ............................................................................40
3.2. macOS system driver installation ................................................................................41
3.2.1. Driver installation ..............................................................................................41
3.3. Add printer to macOS system......................................................................................44
3.3.1. Add up the printer via USB................................................................................44
3.3.2. Add up the printer via wireline connection.........................................................44
3.3.3. Add up the printer via wireless connection........................................................44
3.3.4. Add AirPrint printer............................................................................................44
4. Wired network setup (applicable to wired network models)...................................................46
4.1. Set IP Address............................................................................................................46
4.1.1. Automatic Setting..............................................................................................46
4.1.2. Manual Setting..................................................................................................46
5. Wireless network setup (applicable to WiFi models) .............................................................47
5.1. Basic structure mode...................................................................................................47
5.1.1. Wireless network setup tools.............................................................................47
5.1.2. WiFi Protected Setup (WPS) setup...................................................................51
5.1.3. How to disable the WiFi network connected......................................................52
5.2. WiFi Direct mode.........................................................................................................52
5.2.1. Preliminary preparations...................................................................................52
5.2.2. WiFi Direct connection......................................................................................52
5.2.3. How to disable the WiFi Direct..........................................................................52
5.3. How to switch wireless frequency................................................................................52
VIII

5.4. Wireless network setup FAQs.....................................................................................53
6. Web server ...........................................................................................................................55
6.1. Visit the embedded Web server ..................................................................................55
6.2. Use Web server to manage printer..............................................................................56
6.2.1. IP address setup...............................................................................................56
6.2.2. Wireless setup ..................................................................................................57
6.2.3. Machine setup...................................................................................................58
6.2.4. Recover factory settings via Web server...........................................................59
7. Print......................................................................................................................................60
7.1. Print Function..............................................................................................................60
7.2. Printing method...........................................................................................................61
7.2.1. Paper size and type ..........................................................................................62
7.2.2. Paper source ....................................................................................................62
7.3. Print Settings...............................................................................................................65
7.3.1. Setting the printing parameters.........................................................................65
7.3.2. Automatic Two-Sided Printing...........................................................................65
7.3.2.1. Duplex printing unit setup...............................................................................66
7.3.3. Fine mode printing ............................................................................................70
7.3.4. Booklet printing.................................................................................................70
7.3.5. Mute Printing.....................................................................................................72
7.3.6. Auto shut-off setting..........................................................................................73
7.3.7. Open Help Document........................................................................................74
7.4. Cancel printing............................................................................................................74
8. Mobile Print...........................................................................................................................75
8.1. Android device mobile printing ....................................................................................75
8.1.1. Pantum .............................................................................................................75
8.1.2. Mopria mobile print ...........................................................................................75
8.1.3. NFC label..........................................................................................................77
8.2. iOS device mobile printing...........................................................................................77
8.2.1. Pantum .............................................................................................................77
8.2.2. AirPrint mobile print...........................................................................................78
9. General Settings...................................................................................................................80
9.1. System Setting............................................................................................................80
9.1.1. Language Setting..............................................................................................80
9.1.2. Sleep Time Setting............................................................................................81
9.1.3. Toner Save.......................................................................................................82
9.1.4. Mute printing.....................................................................................................83
9.1.5. Restore Factory Settings...................................................................................84
9.1.6. Print a Page for Clean & Fix..............................................................................84
9.1.7. Auto shut-off setting..........................................................................................85
9.2. Network Settings.........................................................................................................86
9.3. Network Information....................................................................................................87
9.4. Print information report................................................................................................88
10. Routine Maintenance..........................................................................................................89
10.1. Cleaning the Printer...................................................................................................89
10.2. Toner cartridge and drum component component maintenance................................92
IX

10.2.1. About toner cartridge and drum component component..................................92
10.2.2. Replace toner cartridge and drum component.................................................93
10.3. Installing and removing the optional tray ...................................................................98
10.3.1. Installing optional tray .....................................................................................98
10.3.2. Removing the optional tray..............................................................................99
10.3.3. Updating the optional tray status...................................................................101
11. Troubleshooting................................................................................................................102
11.1. Cleaning Jammed Paper.........................................................................................102
11.1.1. Paper jam of auto feed tray...........................................................................102
11.1.2. Paper jam of manual feed tray ......................................................................104
11.1.3. Middle jam ....................................................................................................105
11.1.4. Paper jam of multipurpose feed tray..............................................................108
11.1.5. Duplex Unit Jam............................................................................................111
11.1.6. Paper jam of optional tray .............................................................................113
11.2. Software Failure......................................................................................................116
11.3. Common Troubleshooting.......................................................................................117
11.3.1. Common Problems .......................................................................................117
11.3.2. Image Defects...............................................................................................118
12. Menu Structure .................................................................................................................121
13. Product Specifications.......................................................................................................122
13.1. Overview of the Specifications.................................................................................122
X

1
1. Before Using the Printer
1.1. Product series introduction
Product series parameters
BP5100DN/BP5101DN/
BP5105DN Series
BP5100DW Series
Interface type
USB
●
●
NET
●
●
WiFi
●
Print Language
PDL
●
●
Control Panel
LCD
●
●
Print Speed
A4
40ppm
●
●
Letter
42ppm
●
●
Automatic Two-Sided Printing
●
●
NFC TAG
●
Mute printing
●
●
(●: Support; Blank: Unsupport)
This product series is subject to additions or changes without prior notice.

2
1.2. Supplied Accessories
Name
Parts
Toner cartridge
Drum component
USB Interface Cable
Power Cord
CD
Quick Setup Guide
Pantum Warranty
Note：
• The Pantum Warranty may not be attached in some regions.

3
1.3. Product View
Side view
1
Output Bin
For storing the printed paper.
2
Control Panel
Indicate printer status to conduct set operation.
3
Output Tray
To prevent the printed paper from falling.
4
Front Cover
To open the front cover to take out the laser toner
cartridge.
5
Multipurpose feed tray
For placing media to be printed in multi-purpose tray.
6
Power switch
Turn the power on or off and press this button under Ready
state to enter energy-saving mode.
Press and hold this button for more than 2s to turn the
printer power off.
7
Automatic Feeder Tray
For placing mediums that are printed in auto feed tray.
8
Paper width guide of multi-
purpose tray
Slide paper deflector to adapt to paper width.

4
9
Paper length guide of multi-
purpose tray
Adjust the paper length guide to match the paper length.
10
NFC (Near Field
Communication) label
Touch this label on mobile device to download or start
Pantum printer App and connect WiFi Directly.
11
Front cover button of printer
For opening and closing the front cover of the printer.
12
Paper width guide of tray
Slide paper width deflector to adapt to paper width.
13
Paper length guide of tray
Slide paper length deflector to adapt to paper length.
14
Clip of extended tray of the
paper tray
For adjustment of length extension of the tray .
Rear View
1
USB Interface
For connecting product to computer with USB cable.
2
Network Interface
For connecting product to network with network cable.
3
Power Interface
For connecting product to power with power cord.
4
Rear Cover
For paper release when it gets jammed.
5
Duplex Printing
Unit
For paper feed at duplex printing and paper release when paper gets
jammed at duplex printing.
Note：
• Printer appearance may differ because of various models and functions, so the
schematic diagram is only for your reference.

5
Optional tray
1
Optional tray
For placing media to be printed in optional tray.
2
Paper width guide of tray
Slide paper width deflector to adapt to paper width.
3
Paper length guide of tray
Slide paper length deflector to adapt to paper length.
4
A5/A6 stopper
Install the stopper to match the A5 L/A6 paper size.
Note：
• The printer can support up to two optional trays.
• If you want to buy optional trays, please contact the local dealer who has purchased
the printer.
• Printer appearance may differ because of various models and functions, so the
schematic diagram is only for your reference.
• If you need to print A5 L, A6 size, please install A5/A6 stopper on the tray first. For
installation, please refer to the Quick Installation Guide for optional accessories.
• A5/A6 stopper is not available separately, please keep it properly.

6
1.4. Laser Toner Cartridge
Laser toner cartridge is composed of drum component and toner cartridge.
Service life of drum component
Type
Average Print Volume
Standard drum component
About 30000 Pages (based on 3 A4/LTR-size pages per print
job and ~5% coverage)
Service life of toner cartridge
Type
Average Print Volume
Standard-volume toner cartridge
About 3000 Pages(Based on ISO 19752 standard)
High-volume toner cartridge
About 6000 Pages(Based on ISO 19752 standard)
Super large volume catridge
About 15000 Pages(Based on ISO 19752 standard)
Note：
• The model is subject to increase without notice.
• The capacity of consumables may vary depending on the usage conditions and
scenarios.
• The Company does not recommend using consumables other than the original
consumables provided, as any damages caused by non-original consumables are not
covered by the scope of warranty.
• Toner cartridge appearance may differ because of multiple volume and models, so the
schematic diagram is only for your reference.

7
1.5. Control Panel
1.5.1. Overview of control panel
The layout of the printer control panel is shown below:
LCD control panel
No.
Name
Functions
1
LCD Display
Display operation interface and product information.
2
WiFi indicator/save toner
indicator
Indicate WiFi connection status (applicable to WiFi model only).
Indicate the on/off of save toner function (applicable to non-WiFi
model only). (Please refer to Chapter 1.5.2.1).
3
Toner cartridge/status
indicator
Indicate the status of toner cartridge and printer (please refer to
Chapter 1.5.2.1).
4
Menu
Open the main menu of control panel.
5
OK
Confirm the selection on screen.
6
UP
Scroll through the menus and options .
For menu items need to input, change the numeric value by cycle
accumulating.
7
Down
Scroll through the menus and options .
For menu item needs to be input, shift the entry positions from left
to right, for example, IP address entry.
8
Back
Return to the previous menu.

8
9
WiFi key/save toner key
Short press WiFi button to turn on direct WiFi connection of the
printer and automatically print out "Mobile Device WiFi Connection
Wizard" page (for models with WiFi function only).
Long press WiFi button for over 2s to start WPS when WiFi is not
connected or to disconnect WiFi when it has already been
connected (for models with WiFi function only).
Open save toner function(applicable to non-WiFi model only).
10
Cancel
Execute cancel operation.
1.5.2. Indicator function of control panel
1.5.2.1. Indicator status display of LCD control panel
Display meanings of WiFi / save toner indicator are as follows:
No.
Display of
WiFi/save
toner
indicator
Status
Status description
(applicable to WiFi
model only)
Status description
(applicable to non-WiFi
model only)
1
Die out
WiFi disconnected and
sleep mode
Turn save toner state
function and sleep mode
2
Blue indicator blinks
WiFi connecting
None
3
Blue indicator
normally on
WiFi connected
Turn on save toner
function
Display meanings of toner cartridge / status indicator are as follows:
No.
Display of
toner
cartridge/status
indicator
Status
Status description
1
Die out
Sleep mode
2
Green indicator
blinks
Warming up, printing, print cancelling
3
Green indicator
normally on
Printer is ready

9
4
Orange indicator
blinks
Low toner warning
5
Orange indicator
normally on
Toner cartridge error (uninstalled ink cartridge,
unmatching ink cartridge, invalid toner cartridge)
6
Red indicator
normally on
Printer errors such as paper error (paper out, paper
jam, paper feed failure), opened front cover