Pantum P3000 Series User manual

I
Legal notices
Trademark
Pantum and Pantum logo are registered trademarks of Zhuhai Seine Technology Co., Ltd.
Microsoft, Windows, Windows server and Windows Vista are either registered trademarks of
Microsoft Corporation in the United States and other countries.
The ownerships of software names related to this Maintenance Manual in accordance with
corresponding license agreement belong to their respective owned companies.
All other product and brand names herein may be the registered trademarks or service marks of
their respective owners.
Copyright
The copyright of this Maintenance Manual is owned by Zhuhai Seine Technology Co., Ltd.
It is prohibited to copy, translate, modify and transmit this Maintenance Manual by any means or in
any format without the prior written consent of Zhuhai Seine Technology Co., Ltd.
Version: V1.1
Disclaimer
Zhuhai Seine Technology Co., Ltd. reserves the right to make changes to the Maintenance
Manual.
The information contained herein is subject to change without notice.
Users are responsible for any damages arising from a failure to follow this Maintenance Manual.
Meanwhile, apart from the express warranty made in the product maintenance manual or
service commitment, Zhuhai Seine Technology Co., Ltd. does not make any express or
implied warranty or guarantee in relation to this Maintenance Manual (including typesetting or
words).
The copying, printing, scanning (or reproduction by any other means) of this product to create
certain documents or images may be prohibited by local laws. If you are uncertain about the
legality of using this product to create certain documents or images, you should consult your
legal advisor in advance.

II
Safety Information
Please read the following safety warnings carefully and make sure you understand them before
starting maintenance procedures.
Important Precautions
To avoid the possible risk of damage to the product, it is strongly recommended that maintenance
be carried out by trained technicians from Pantum, rather than untrained personnel. User will bear
the responsibility for any personal injury or product damage occurring during maintenance of this
product and the components specified in this manual.
Please keep this manual for future maintenance purposes.
Hazard warnings, notices, and annotated instructions:
* To avoid personal injury, please play attention to all hazard warnings.
* To maintain the printer properly and avoid damage, please take note of the relevant hazard
warnings.
* Note the relevant prompts for maintaining the printer.
* Hazard warnings used in this manual are listed below:

III
Installation
The printer should be placed on a flat and stable surface, such as a desktop, away from people
and from sources of vibration, and close to a regular, grounded power supply outlet. The ambient
temperature of the installation site should be between 10°C and 32.5°C, with humidity between
20% and 80%.
Note:
Do not install the printer in crowded areas.
Do not place the printer near heaters, refrigerators, air conditioners, or fluid and chemical
products.
The printer must not be exposed to direct sunlight or installed in overheated, damp, and
dusty areas.
Do not connect the printer to a wall socket or power supply outlet controlled by an
autotimer.
A power failure will cause loss of the device’s memory.
Do not connect the printer to a power supply outlet that shares the same circuit as
high-power appliances or other devices which could cause an overload.
Avoid placing the printer near speakers or cordless telephone docks.
Ensure the printer area is ventilated when using the printer for long periods or when
printing in bulk in a poorly ventilated room.

IV
Laser Safety
Laser radiation is harmful to the human body. Since laser components are completely sealed
within the printer, there should be no radiation leaks. To prevent laser radiation leaks. DO NOT
RANDOMLY DISASSEMBLE THE PRINTER.
The printer follows the provisions of Class 1 laser products under the CFR standard. The printer
has a Class ⅢB laser diode, which does not have laser components containing radiation.
The following label is attached to the laser components inside the printer.

V
Index
1 AN INTRODUCTION TO THE PRODUCT ............................................................................................................ 1
1.1 OVERVIEW ...............................................................................................................................................................1
1.1.1 FRONT VIEW ........................................................................................................................................................1
1.1.2 REAR VIEW...........................................................................................................................................................2
1.2 PRODUCT SPECIFICATIONS ......................................................................................................................................3
1.2.1 GENERAL SPECIFICATIONS...................................................................................................................................3
1.2.2 PRINTING SPECIFICATIONS ..................................................................................................................................4
1.2.3 CONSUMABLES SPECIFICATIONS .........................................................................................................................5
2INSTALLATION AND BASIC INSTRUCTIONS ................................................................................................. 1
2.1 UNPACKING THE PRODUCT .....................................................................................................................................1
2.2 INSTALLING THE PRINTER ........................................................................................................................................2
2.2.1 REMOVING THE PACKAGING MATERIALS............................................................................................................2
2.2.2 INSTALLING CONSUMABLES ................................................................................................................................2
2.3 INSTALLING AND UNINSTALLING DRIVER SOFTWARE .............................................................................................5
2.3.1 WINDOWS-BASED DRIVER...................................................................................................................................5
2.3.1.1 DRIVER INSTALL ......................................................................................................................................................5
2.3.1.2 DRIVER UNINSTALL...............................................................................................................................................11
2.3.2 INSTALLING THE DRIVER SOFTWARE ON A MAC SYSTEM .................................................................................13
2.4 NETWORK SETTINGS (FOR NETWORK MODELS) ...................................................................................................18
2.4.1 INSTALLING THE PRINTER ONTO THE NETWORK ..............................................................................................18
2.4.2 SETTING NETWORK PRODUCTS.........................................................................................................................19
2.4.2.1 VIEWING OR CHANGING NETWORK SETTINGS............................................................................................19
2.4.2.2 SETTING OR CHANGING THE LOGIN PASSWORD OF A WEB PAGE.......................................................19
2.4.2.3 IP ADDRESS.............................................................................................................................................................20
2.5 TEST PRINTING.......................................................................................................................................................21
2.5.1 PRINTING THE OFFLINE CONFIGURATION PAGE ...............................................................................................21
2.5.2 PRINTING THE WINDOWS TEST PAGE ONLINE ..................................................................................................22
2.5.3 PRINTING THE PRINTER INFORMATION PAGE...................................................................................................22
3ELECTRIC CONFIGURATION............................................................................................................................. 1
3.1 WHOLE CONFIGURATION ........................................................................................................................................1
3.2 MECHANICAL STRUCTURAL DIAGRAM ..................................................................................................................2
3.3 FEEDER CIRCUIT DIAGRAM ......................................................................................................................................3
3.4 PRINTING PROCESS ..................................................................................................................................................4
3.4.1 CHARGING ...........................................................................................................................................................4
3.4.2 EXPOSURE............................................................................................................................................................4
3.4.3 DEVELOPMENT ....................................................................................................................................................4

VI
3.4.4 TRANSFER ............................................................................................................................................................5
3.4.5 SEPARATION ........................................................................................................................................................5
3.4.6 FIXING ..................................................................................................................................................................6
3.4.7 CLEANING ............................................................................................................................................................6
3.5 DUPLEX PRINCIPLE ...................................................................................................................................................6
3.6 SENSOR ....................................................................................................................................................................7
4DISASSEMBLY AND INSTALLATION ............................................................................................................... 1
4.1 DISASSEMBLY DIAGRAM..........................................................................................................................................1
4.2 STEP-BY-STEP DISASSEMBLY DIAGRAM...................................................................................................................2
4.3 DISASSEMBLY STEPS ................................................................................................................................................3
4.3.1 PREPARATION FOR DISASSEMBLY .......................................................................................................................3
4.3.2 FRONT COVER......................................................................................................................................................4
4.3.3 LEFT COVER..........................................................................................................................................................4
4.3.4 REAR COVER ........................................................................................................................................................6
4.3.5 RIGHT COVER.......................................................................................................................................................7
4.3.6 UPPER COVER ......................................................................................................................................................8
4.3.7 ENGINE BOARD....................................................................................................................................................9
4.3.8 DATA BOARD .....................................................................................................................................................11
4.3.9 POWER BOARD ..................................................................................................................................................12
4.3.10 FAN ................................................................................................................................................................12
4.3.11 GEAR ASSEMBLY ............................................................................................................................................13
4.3.12 ELECTROMAGNET..........................................................................................................................................13
4.3.12.1 ELECTROMAGNET 1 (FEED)...........................................................................................................................13
4.3.12.2 ELECTROMAGNET 2 (DUPLEX MODE).........................................................................................................14
4.3.13 DELIVERY COMPONENT.................................................................................................................................14
4.3.14 FUSER COMPONENT......................................................................................................................................14
4.3.15 LASER SCANNING UNIT (LSU) ........................................................................................................................15
4.3.16 MOTOR ..........................................................................................................................................................15
4.3.17 PICKUP ROLLER..............................................................................................................................................16
4.3.18 LOWER COVER ...............................................................................................................................................16
4.3.19 CLUTCH GEAR ASSEMBLY ..............................................................................................................................17
4.3.20 TRANSFER ROLLER .........................................................................................................................................18
5MAINTENANCE..................................................................................................................................................... 1
5.1 CLEANING ................................................................................................................................................................1
5.2 CONSUMABLES ........................................................................................................................................................3
5.2.1 ABOUT CONSUMABLES .......................................................................................................................................3
5.2.2 REPLACEMENT OF CONSUMABLES......................................................................................................................4
6ERROR DISPLAY AND TROUBLESHOOTING................................................................................................. 7

VII
6.1 PRE-MAINTENANCE CHECK......................................................................................................................................7
6.2INDICATORS .............................................................................................................................................................8
6.2.1 LED INDICATOR INSTRUCTIONS...........................................................................................................................8
6.2.2 LED STATUS INSTRUCTIONS.................................................................................................................................8
6.2.3 BUTTON INSTRUCTIONS ....................................................................................................................................10
6.3 ERROR INFORMATION ...........................................................................................................................................11
6.4 ERROR CODE ..........................................................................................................................................................12
6.5 CLEARING JAMMED PAPER....................................................................................................................................13
6.5.1 PAPER JAM IN THE TRAY....................................................................................................................................13
6.5.2 PAPER JAM IN THE MANUAL FEEDER TRAY.......................................................................................................14
6.5.3 INTERNAL JAM ...................................................................................................................................................15
6.5.4 PAPER JAM IN THE FUSER UNIT.........................................................................................................................17
6.5.5 PAPER JAM IN THE DUPLEX UNIT ......................................................................................................................18
6.6 TROUBLESHOOTING...............................................................................................................................................20
6.6.1 PAPER FEED FAILURE .........................................................................................................................................20
6.6.2 COMMON PROBLEMS .......................................................................................................................................22
6.7 IMAGE DEFECTS .....................................................................................................................................................25
APPENDIX 1 CIRCUMFERENCE OF EACH ROLLER IN THE DEVICE............................................................ 1
APPENDIX 2 CONNECTION DIAGRAM................................................................................................................ 2
APPENDIX 3 PRODUCT SERIAL NUMBER......................................................................................................... 3
APPENDIX 4 TERMINOLOGY................................................................................................................................ 4
APPENDIX 5 THE SCREW...................................................................................................................................... 5

1-1
1 An Introduction to the Product
1.1 Overview
1.1.1 Front View
1
Output Bin: Used to store printed paper
2
Display Panel: Indicates the print status
3
Output Tray: Prevents printed paper from falling out
4
Front Cover: The laser toner cartridge can be removed by opening the front cover
5
Manual Feeder Tray: Print media can be manually inserted by opening the front
cover of the manual feeder tray
6
Manual Feeder Tray Guide: Adjusts the paper width
7
Main Power Switch: Turns the power supply on and off
8
Automatic Feeder Tray: Holds the printing paper
9
Paper-width Guide: Used to adjust the width of the paper inside the automatic
feeder tray

1-2
1.1.2 Rear View
1
USB Interface: Directly connects to the computer
2
Network Interface: Connects the printer to the network
3
Power Interface: Connects the power cord
4
Rear Cover: For dealing with paper jams
5
Duplex Unit: For duplex printing

1-3
1.2 Product Specifications
1.2.1 General Specifications
Memory
Standard
64MB
Extensibility
None
Interface Type
USB2.0, 10BASE-T/100BASE-TX Ethernet
Operating System
Microsoft Windows
Server2003/Server2008/Server2012/XP/Vista/7/Win8 (32bit
& 64bit)
Mac OS X 10.4/10.5/10.6/10.7/10.8
Power
AC 220V~240V 50/60Hz
Maximum Power
Consumption
Under 780W
Average
Power
Consumption
Print
495W
Stand-by
50W
Sleep mode
Under 3.5W
Typical Power
Consumption
Under 2.2KW
Noise
Print
< 55dB
Stand-by
< 30dB
Sleep Mode Setting
1 minute by default
Printing Environment
Operating Temperature: 10-32℃
Operating Humidity: 20-80% relative humidity (without
condensation)
Product Size (W*D*H) mm
Approx. 370*370*270
Product Weight
Approx. 10kg (including the toner cartridge)
Service Life of the Product
5 years or 200,000 pages
Conformity
CCC Certification: GB 4943, GB 9254, GB 17625.1-2003
China Energy Efficiency Certification, Energy Saving
Certification: GB 25956-2010
China Environmental Labeling Certification: HJ/T 302-2006
WHQL Certification
CE compliance
Energy Star

1-4
1.2.2 Printing Specifications
Printing Mode
Laser
Print Speed (PPM)
30 or 33 depending on model (standard A4)
Resolution (dpi)
1200*600
Maximum Print Size
Legal (216mm x 355.6mm)
Automatic Duplex
Built-in
Network Print Function
On Network models (wired network print)
Input
Capability
Multipurpose
Tray
1 page
Standard
Tray
250 pages (standard 80g/m²)
Optional
Tray
None
Output
Capability
Print-side
down
150 pages (standard 80g/m²)
Print-side up
None
Print
Media
Paper Type
Plain, thick, special paper (OHP, postcard, label,
envelope)
Paper Size
A4, A5, B5, A6, Letter, Legal, JIS B5, IS0 B5,
Executive, Folio, Oficio, Statement, Japanese
Postcard, Monarch Env, DL Env, C5 Env, C6 Env,
No.10 Env, ZL, Big 16K, Big 32K, 16K, 32K, B6
Paper
Weight
60~200g/m²
Duplex
Standard 80g/m²A4 paper
Toner Cartridge
Performance (5%
coverage on A4 paper)
3K (standard)
6K (high capacity)
Operator Panel
2 LED’s, 1 button
Print Language
GDI
First Page Print Time
< 8.5s
Warm-up Time
Under 20s

1-5
1.2.3 Consumables Specifications
Model
Print Service Life
P*-300
3,000 pages, 5% coverage on A4 paper
P*-300H
6,000 pages, 5% coverage on A4 paper
P*-310
3,000 pages, 5% coverage on A4 paper
•Actual reference may vary depending on country.
•Model specifications are subject to change without notice.
•Consumables capacity may vary depending on different varieties used.
Note: For optimal print quality, please use only original Pantum products.
The warranty excludes damage caused by using non-Pantum original consumables.

2-1
2 Installation and Basic Instructions
2.1Unpacking the Product
When you open the package, make sure that the following parts are included in the box:
Parts
Name
Quantity
Printer
1
Toner Cartridge
1
USB interface cable
1
Power cord
1
CD-ROM
1
Quick Setup Guide
1
Pantum Warranty
1

2-2
2.2 Installing the Printer
2.2.1 Removing the packaging materials
1. After unpacking the printer, dismantle the adhesive tape and the protective cover.
2.2.2 Installing Consumables
1．Press down the front cover button.
2．Open the front cover and remove the toner cartridge.

2-3
3．Hold the handle of the toner cartridge and shake gently (horizontally) 5-6 times, so as to
evenly distribute the toner inside the cartridge.
4．Remove the black paper protecting the toner cartridge.
5．Pull out the sealing tape.

2-4
6．Load the toner cartridge along the guides, and press along the direction of the arrow until you
hear a click, indicating that the installation is complete.
7．Close the front cover.

2-5
2.3Installing and Uninstalling Driver Software
2.3.1 Windows-Based Driver
2.3.1.1 Driver Install
1. Introduction
The driver software helps users to run the installer and uninstaller using the installation wizard
and uninstall wizard. Its main functions are as follows:
• Auto-run launches automatically the installation procedure when the CD is inserted.
• Installation: To provide users with the printer installation wizard.
• Uninstall: To provide users with the printer uninstall wizard.
For users of Windows XP and Windows Server 2003, when connecting the equipment for the
first time, a “Found New Hardware Wizard” window will pop up. Please close this window. If
this window is not closed, the printer may not be detected and result in the installation not
being completed.
2. Installation Steps
1) Running Interface
After inserting the installation CD, the program will run automatically and display the following
window:
The user’s identity will be verifed before the program starts running. If the user is an
administrator, this interface will display. If the user is a not an administrator, the “Insufficient
privileges. Please install Pantum P3000 Series Printer with administrator privileges.” prompt
will pop up.

2-6
2) Installation Language
Once the program has started running, you will be taken to the next dialog where you can
change the default installation language.
3) License Agreement
Click the Next button to enter the License Agreement interface. Please read the end user
license agreement carefully and agree by selecting the “I Agree” option and clicking the Next
button to continue with the installation.
The “I Disagree” radio button is checked in the interface by default and the Next button is
inactive. To proceed with the driver installation, users need to check the “I Agree” option.
Then the Next button becomes active.
The driver installation software provides users with help and other resources in HTML format

2-7
relating to the Pantum P3000 Series printers. Users can click on User Guide on the interface to
read the corresponding documents.
4) Search for Printers
After selecting “I Agree” and clicking Next, you will be taken to the Search for Printers interface
and the program will automatically search for the appropriate printer device connected to the
computer or to the network.
5) Select Printer
If the appropriate printer device is detected, you will be automatically taken to the Select Printer
interface.