Pantum P3312DW User manual

Preface
Welcome to the Pantum Series products!
Legal Notice
Trademark
Pantum and Pantum logos are registered trademarks of Zhuhai Pantum Electronics Co.,Ltd.
Microsoft®, Windows®, Windows Server® and Windows Vista® are trademarks registered by
Mopria®,the Mopria® Logo and the Mopria® Alliance logo are registered trademarks and
Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
AirPrint® and the AirPrint logo® are trademarks of Apple Inc.
Wi-Fi Direct,Wi-Fi Protected Setup(WPS),WPA,WPA2,and Wi-Fi Protected Access are marks
of the Wi-Fi Alliance.
All other product and brand names herein may be the registered trademarks, trademarks
Copyright
It is prohibited to copy, translate, modify and transmit this User Guide by any means or in any
form without the prior written consent of Zhuhai Pantum Electronics Co.,Ltd.
Version:V1.2
We heartily appreciate your using of Pantum Series products!
To protect your vital interests, please carefully read the following statements.
Microsoft Corporation in the United States or other countries/regions.
service marks of Mopria Alliance, Inc. in the United States and other countries. Unauthorized
use is strictly prohibited.
The ownership to the names of the software in this User Guide belongs to their respective
companies in accordance with corresponding license agreement, and they are referred for
instructions only.
or service marks of their respective owners, and they are referred for instructions only.
Disclaimer
The product can only be used safely in the non-tropical areas at an altitude no higher than
2000 meters.
For a better user experience, Zhuhai Pantum Electronics Co.,Ltd. reserves the right to make
changes to the User Guide. The information contained herein is subject to change without notice.
Users are responsible for any damages arising from failing to follow this User Guide. Meanwhile,
except the express warranty made in the product maintenance manual or service commitment,
Zhuhai Pantum Electronics Co.,Ltd. does not make any express or implied warranty or guarantee to
this User Guide (including composing or words).
Using this product to copy, print, scan certain documents or images or make other forms of
operations may be prohibited by the local laws. If you are uncertain about the legality of using this
product for certain documents or images, you should consult your legal advisor in advance.
The Copyright of this User Guide is owned by Zhuhai Pantum Electronics Co.,Ltd.
I

Safety Precautions
Laser Safety
The laser radiation is harmful to the human body. Since laser components are completely
The following label is attached to the laser components inside the printer:
Safety Warning
Please note the following safety warnings before using the printer:
Warning
Plugging and unplugging the power cord plug with a wet
hand can result in an electric shock.
The fuser unit is hot when and after printing. Touching the
fuser unit (the shaded area as shown) may cause burns!
The fuser unit is attached with a high temperature warning
label. Please do not remove or damage this label.
sealed in the printer, laser radiation will not leak. To avoid laser radiation, please do not
randomly disassemble the printer!
The printer follows the provisions of Class 1 laser products under CFR standard. The
printer has a Class III b laser diode, which has no laser radiation leakage among laser
components.
The laser components shall complies with the requirements of: U.S. Code of Federal
Regulations, 21 CFR 1040, IEC 60825-1.
There is high-voltage electrode inside the printer.
Before cleaning the printer,make sure the power is turned off!
II
Disconnect the power supply
The product should be placed close to or easily accessible to power sockets, so as to
allow easy disconnection of power supply!

Precautions before Using the Printer:
1. Read and understand all instructions;
2. Familiarize yourself with the basic principles associated with operating electrical appliances;
3. Comply with all warnings and instructions marked on the equipment or specified in the
manual supplied with the equipment;
4. If the operating instructions conflict with the safety information, please refer back to the safety
information, as you may have misunderstood the operating instructions. If you cannot resolve the
conflicts, please call the Customer Service Hotline or contact a service representative for help;
5. Before cleaning the equipment, remove the power cord from the AC power supply outlet.
Do not use liquid or aerosol cleaners;
6. Please make sure that the equipment is put on a stable desktop surface to avoid serious
damage caused by the falling of the equipment;
7. Do not put the equipment near a radiator, an air conditioner, or a ventilation pipe;
8. Do not put any articles on the power cord. Do not put the equipment at the place where its
power cord could be stepped on by people;
9. Outlets and extension cords must not be overloaded. This may reduce performance and could
result in fire or electric shock;
10.Do not allow pets to chew on the AC power cord or the computer interface cable;
11.Do not allow sharp objects piercing equipment slot, so as to avoid contact with the
high-voltage device, which otherwise may result in fire or electric shock. Take care not to
spill liquids onto the equipment;
12.Do not disassemble the equipment so as to avoid the risk of electric shock. Necessary repairs
may only be carried out by professional maintenance personnel. Opening or removing the cover
could result in an electric shock or other potential hazards. Incorrect disassembly and assembly
could also result in an electric shock during future use;
13.If any one of the following occurs, disconnect the equipment from the computer and pull
out the power cord from the AC wall socket and contact a qualified member of the service
personnel for maintenance:
• Liquid has been spilled into the equipment.
• The equipment has been exposed to rain or water.
• The equipment falls, or the cover is damaged.
• Significant changes in the equipment’s performance.
14.Only adjust the control mentioned in the instructions. Incorrect adjustment of other controls
may result in damage and mean that professional maintenance personnel need to spend
more time fixing it;
15.Do not use the equipment in a thunderstorm so as to avoid the risk of an electric shock.
If possible, pull out the AC power cord during a thunderstorm;
Precautions
III

19.In standby status, the product will automatically enter into the power saving (sleep) mode if it
does not receive any job order for a while (such as 1 minute); and it can realize zero power
consumption only if it has not been connected with any external input power supply;
20.As the Class I equipment, the product must be connected to the power supply outlet with
protective grounding line when using;
21.This product should be placed according to the shipping marks on the product package
box during delivery;
22.This product is a kind of low-voltage equipment. When using this product below the specified
voltage range,please refer to the product precautions or call Pantum Aftersales Service Centre,
if the toner comes off the printed contents, or the equipment starts slowly;
23.This product is sold as a complete machine. The consumers can go to Pantum Aftersales
Service Centre to purchase parts they need. If the product sold is inconsistent with the
package list, please go to the specified Aftersales Service Centre to solve the problem;
24.Install this product in a place with the temperature between 10 ℃ and 35℃ and the relative
humidity between 20% and 80%;
25.This device complies with Part 15 of the FCC Rules and Industry Canada licence-exempt
RSS standard(s).
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause
undesired operation.
26.IC Radiation Exposure Statement:
16.If you continuously print multiple pages, the surface of the tray will become very hot.
Take care not to touch this surface, and keep children away from this surface;
17.The signal wire of the device connected with the printer can not be connected to the outdoors;
18.Please ensure timely ventilation in case of a prolonged use or printing huge amounts
of documents in a poorly ventilated room;
This equipment complies with Canada and FCC radiation exposure limits set forth for
uncontrolled environments.
This equipment should be installed and operated with a minimum distance of 20cm between
the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna
or transmitter.
27.This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
IV

32.Please keep this User Guide properly.
28.Changes or modification not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
29.The power consumption of the product is 3.137W in networked standby if all wired network
ports are connected and all wireless network ports are activated;
30.Shielded cables must be used with this unit to ensure compliance with the Class B FCC limits.
31.This Class B digital apparatus complies with Canadian ICES-003.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
V

Legal Information
This symbol indicates that, at the end of your product’s life, it must not be
discarded as domestic waste. Instead, you should dispose of your used
equipment at a designated collection point for the recycling of waste electrical
and electronic equipment. Ref: EU Directive 2002/96/EC on Waste Electrical
and Electronic Equipment (WEEE). Please contact your distributor / supplier
for further information.
This product is suitable for indoor use only.
European Community (EC) directives conformity
This product complies with the protection requirements of EC directives
2014/30/EU and 2014/35/EU on the approximation and harmonization of the
laws of the Member States relating to electromagnetic compatibility and
safety of electrical equipment designed for use within certain voltage limits.
The manufacturer of this product is: Zhuhai Pantum Electronics Co.,Ltd.,
No.3883, Zhuhai Avenue, Zhuhai, Guangdong, China 519060.
A declaration of conformity to the requirements of the Directives is available
upon request from the Authorized Representative.
This product satisfies the Class B limits of EN 55032 and safety requirements
of EN 60950.
This printer is fully compliant with the RoHS Directive 2011/65/EU for
managing toxic and hazardous substances.
VI

VII
Table of Contents
1.Before Using the Printer ....................................................................................................................1
1.1.Product series introduction .........................................................................................................1
1.2.Supplied Accessories ..................................................................................................................2
1.3. Product View...............................................................................................................................3
1.4. Laser Toner Cartridge .................................................................................................................5
1.5. Control Panel ..............................................................................................................................6
1.5.1. Overview of control panel .................................................................................................... 6
1.5.2. Indicator function of control panel ........................................................................................8
2. Paper and Print Media..................................................................................................................... 11
2.1. Paper Specication................................................................................................................... 11
2.2. Special Paper ...........................................................................................................................12
2.3. Loading Paper ..........................................................................................................................13
2.3.1. Loading into the Automatic Feeder Tray ............................................................................13
2.3.2. Install manual feed tray......................................................................................................14
2.4. Non-printable Area....................................................................................................................16
2.5. Paper application rules .............................................................................................................16
3. Driver installation and uninstallation................................................................................................17
3.1. How to install Windows printer driver....................................................................................... 17
3.1.1. One-click Installation..........................................................................................................17
3.1.2. Manual installation .............................................................................................................31
3.1.3. Method of driver unistallation .............................................................................................38
3.2. Mac system driver installation..................................................................................................39
3.2.1. Driver installation ...............................................................................................................39
3.3. Add printer to Mac system .......................................................................................................41
3.3.1. Add up the printer via USB ................................................................................................41
3.3.2. AAdd up the printer via wireline connection .......................................................................41
3.3.3. Add up the printer via wireless connection.........................................................................41
3.3.4. Add AirPrint printer .............................................................................................................42
4. Wired network setup (applicable to wired network models) ...........................................................43
4.1.Set IP Address ..........................................................................................................................43
4.1.1. Automatic Setting ..............................................................................................................43
4.1.2. Manual Setting ..................................................................................................................43
5. Wireless network setup (applicable to Wi-Fi models) .....................................................................44
5.1. Basic structure mode ...............................................................................................................44
5.1.1. Wireless network setup tools ............................................................................................44
5.1.2. Wi-Fi Protected Setup (WPS) setup ..................................................................................49
5.1.3. How to disable the Wi-Fi network connected ....................................................................49
5.2. Wi-Fi Direct mode ....................................................................................................................50
5.2.1. Preliminary preparations ...................................................................................................50
5.2.2. Wi-Fi Direct connection .....................................................................................................50
5.2.3. How to disable the Wi-Fi Direct .........................................................................................51
5.3. Wireless network setup FAQs ..................................................................................................51
6. Web server ....................................................................................................................................53
6.1. Visit the embedded Web server ...............................................................................................53
6.2. Use Web server to manage printer ..........................................................................................53
6.2.1. IP address setup ...............................................................................................................54
6.2.2. Wireless setup ................................................................................................................... 55
6.2.3. Machine setup....................................................................................................................56
7. Print .................................................................................................................................................57
7.1. Print Function............................................................................................................................57
7.2. Print Settings ............................................................................................................................58

VIII
7.3. Cancel printing..........................................................................................................................58
7.4. Printing Mode............................................................................................................................58
7.4.1. Printing with the Automatic Feeder Tray ............................................................................58
7.4.2. Printing with manual feed tray............................................................................................59
7.5. Automatic Two-Sided Printing...................................................................................................60
7.5.1. Duplex printing unit setup .................................................................................................. 60
7.5.2. How to carry out auto duplex printing ................................................................................61
7.6. Fine mode printing ....................................................................................................................63
7.7. Mute printing .............................................................................................................................64
7.8. Auto shut-off setting ..................................................................................................................65
7.9. Open Help Document ..............................................................................................................66
8. Mobile Print......................................................................................................................................67
8.1. Android device mobile printing..................................................................................................67
8.1.1. Pantum...............................................................................................................................67
8.1.2. Mopria mobile print............................................................................................................. 68
8.1.3. NFC function ......................................................................................................................69
8.2. IOS device mobile printing........................................................................................................70
8.2.1. Pantum...............................................................................................................................70
8.2.2. AirPrint mobile print............................................................................................................71
9. General Settings..............................................................................................................................73
9.1.System Setting...........................................................................................................................73
9.1.1. Language Setting ..............................................................................................................73
9.1.2. Sleep Time Setting ............................................................................................................74
9.1.3. Toner Save ........................................................................................................................74
9.1.4. Mute printing .....................................................................................................................75
9.1.5. Restore Factory Settings .................................................................................................. 76
9.1.6. Print a Page for Clean & Fix .............................................................................................. 76
9.1.7 Auto shut-off setting ............................................................................................................77
9.2. Network Settings.......................................................................................................................78
9.3. Network Information..................................................................................................................79
9.4. Print information report .............................................................................................................80
10. Routine Maintenance.....................................................................................................................81
10.1. Cleaning the Printer ................................................................................................................81
10.2. Toner cartridge and drum component component maintenance ............................................83
10.2.1. About toner cartridge and drum component component..................................................83
10.2.2. Replace toner cartridge and drum component.................................................................83
11. Troubleshooting .............................................................................................................................87
11.1. Cleaning Jammed Paper ........................................................................................................87
11.1.1. Paper jam of auto feed tray .............................................................................................. 87
11.1.2. Paper jam of manual feed tray .........................................................................................88
11.1.3. Middle jam ........................................................................................................................ 89
11.1.4. Paper Jam in the Fuser Unit.............................................................................................91
11.1.5. Duplex Unit Jam ............................................................................................................... 92
11.2. Software Failure......................................................................................................................93
11.3. Common Troubleshooting.......................................................................................................94
11.3.1. Common Problems...........................................................................................................94
11.3.2. Image Defects ..................................................................................................................95
12. Menu Structure..............................................................................................................................98
13. Product Specications ..................................................................................................................99
13.1.Overview of theSpecifications...................................................................................................99

1.Before Using the Printer
1.1.Product series introduction
Product series parameters P3010D
series
P2800DW /
P3010DW
series
P3300
series P3300DN series P3300DW series
Interface
type
USB ● ● ● ● ●
NET ● ● ●
Wi-Fi ●●
Print
Language
GDI ● ●
PDL ● ● ●
Control
Panel
LED ●
LCD ● ● ● ●
Print
Speed
A4
30ppm ● ●
33ppm ● ● ●
Letter
32ppm ● ●
35ppm ● ● ●
Automatic Two-Sided Printing ● ● ● ●
NFC function ●●
Mute printing ● ● ● ● ●
(●: Support; Blank: Unsupport)
This product series is subject to additions or changes without prior notice.
1

1.2.Supplied Accessories
Name Parts
Toner cartridge
Drum component
USB Interface Cable
Power Cord
CD
Quick Setup Guide
Pantum Warranty
Note：• The Pantum Warranty may not be attached in some regions.
2

1.3.Product View
Side view
1Output Bin For storing the printed paper.
2Control Panel Indicate printer status to conduct set operation.
3Output Tray To prevent the printed paper from falling.
4Front Cover To open the front cover to take out the laser toner cartridge.
5Manual feed tray For placing mediums that are printed in manual feed tray.
6Power switch
Turn the power on or off and press this button under
Ready state to enter energy-saving mode.
Press and hold this button for more than 2s to turn the printer
power off.
7Automatic Feeder Tray For placing mediums that are printed in auto feed tray.
8Paper deflector of
manual feed tray Slide paper deflector to adapt to paper width.
9NFC (Near Field
Communication) label
Touch this label on mobile device to download or start
Pantum printer App and connect Wi-Fi Directly.
3

10 Paper width deflector
of auto feed tray Slide paper width deflector to adapt to paper width.
11 Paper length deflector
of auto feed tray Slide paper length deflector to adapt to paper length.
12 Clip of extended tray
of auto feed tray For adjustment of length extension of the tray .
Rear View
1 For connecting product to computer with USB cable.
2Network Interface For connecting product to network with network cable.
3For connecting product to power with power cord.
4For paper release when it gets jammed.
5Duplex Printing Unit For paper feed at duplex printing and paper release when paper
gets jammed at duplex printing.
Note： Printer appearance may differ because of various models and functions, so the
schematic diagram is only for your reference.
Rear Cover
Power Interface
USB Interface
•
4

1.4.Laser Toner Cartridge
Laser toner cartridge is composed of drum component and toner cartridge.
Service life of drum component
Type Average Print Volume
Standard drum
component
Service life of toner cartridge
Type Average Print Volume
Standard-volume
toner cartridge
High-volume toner
cartridge
About 3000 Pages/6000 Pages
(according to ISO 19752 standard)
Note： • The model is subject to increase without notice.
• Consumables capacity may vary with different using types.
•The Company does not recommend using consumables other than the
original consumables provided, as any damages caused by non-original
consumables are not covered by the scope of warranty.
•Toner cartridge appearance may differ because of multiple volume and models,
so the schematic diagram is only for your reference.
About 12000 Pages
(Based on ISO 19752 standard)
About 1500 Pages
(Based on ISO 19752 standard)
Super large
volume catridge
About 11000 Pages
(Based on ISO 19752 standard)
High volume drum
component
About 25000 Pages
(Based on A4/LTR size (3pages/job) )
• High volume drum component and super large volume catridge are only
applicable to some models, please refer to the specifications of the model that
you actually purchase.
5

1.5.Control Panel
1.5.1.Overview of control panel
The layout of the printer control panel is shown below:
LCD control panel
No. Name Functions
1LCD Display Display operation interface and product information.
2
Wi-Fi
indicator/save
toner indicator
Indicate Wi-Fi connection status (applicable to Wi-Fi model only).
Indicate the on/off of save toner function (applicable to non-Wi-Fi
model only).(Please refer to Chapter 1.5.2.1)
3Toner cartridge/
status indicator
Indicate the status of toner cartridge and printer (please refer to
Chapter 1.5.2.1)
4Menu Open the main menu of control panel.
5OK Confirm the selection on screen.
6UP
Scroll through the menus and options .
For menu items need to input, change the numeric value by cycle
accumulating.
6

7 Down
Scroll through the menus and options .
8 Back Return to the previous menu.
Wi-Fi key/
save toner key
For menu item needs to be input, shift the entry positions from left
to right,for example, IP address entry.
9
Start Wi-Fi function (applicable to Wi-Fi model only).
When Wi-Fi is connecting, press the button for 2s or longer to
cancel Wi-Fi connection; when Wi-Fi is connected, press the button
for 2s or longer, "Wi-Fi connection" interface will pop up, and select
"Disc from RT" to disconnect Wi-Fi connection (only for Wi-Fi
model).
Open save toner function(applicable to non-Wi-Fi model only).
11 Cancel Execute cancel operation.
LED control panel
No. Name Functions
1Drum/paper
status indicator
Indicate the status of paper and drum
component (please refer to Chapter 1.5.2.2).
2Toner cartridge/
status indicator
Indicate the status of toner cartridge and others other
than paper (please refer to Chapter 1.5.2.2).
7

1.5.2.Indicator function of control panel
1.5.2.1.Indicator status display of LCD control panel
3Cancel/continously
press key
Press this button for more than 2s to cancel current
printing operation under normal printing condition.
Press this button to continue the current printing operation, or
press this key for more than 2s to cancel the current printing
operation when paper feed fails or it is lack of paper.
Press this button for more than 2s to print information page at
idle state.
Display meanings of Wi-Fi / save toner indicator are as follows:
No.
Display of
Wi-Fi/save
toner indicator Status Status description
(applicable to Wi-Fi
model only)
Status description
(applicable to non-
Wi-Fi model only)
1Die out Wi-Fi disconnected
and sleep mode
Turn save toner
state function and
sleep mode
2Blue indicator
blinks
Wi-Fi connecting None
3Blue indicator
normally on Wi-Fi connected Turn on save
toner function
Display meanings of toner cartridge / status indicator are as follows:
No. Status Status description
1Die out Sleep mode
2Green indicator blinks
Warming up,
printing, print
cancelling
3Green indicator normally on Printer is ready
Display of toner
cartridge/status
indicator
8

4Orange indicator blinks Low toner warning
5Orange indicator
normally on
6Red indicator normally on
Printer errors such as
paper error(paper out,
paper jam, paper feed
failure), opened front cover
Toner cartridge error
(uninstalled ink cartridge,
unmatching ink cartridge,
invalid toner cartridge)
1.5.2.2.Indicator status display of LED control panel
Display meanings of drum component/paper status indicators are as follows:
No. Status Status description
1Die out Sleep mode
2Green indicator normally on
Normal
drum, paper
out failure
3Red indicator normally on
4Orange indicator normally on
Drum component is
about to end its
expected service life
Display of drum
component/
paper status indicators
Drum component error
(uninstalled drum
component, unmatching
drum component,
invalid drum
component), paper error
(paper out, paper jam,
paper feed failure)
9

Display meanings of toner cartridge/status indicator are as follows:
No. Status Status description
1Die out Sleep mode
2Green indicator normally on Printer is ready
3Green indicator blinks
Warming up,
printing, print
cancelling
4Red indicator normally on Printer errors such as
opened front cover
5Orange indicator normally on
Toner cartridge error
(uninstalled ink cartridge,
unmatching ink cartridge,
invalid toner cartridge)
6Orange indicator blinks Low toner warning
Display of toner
cartridge/status
indicator
10

2.Paper and Print Media
2.1.Paper Specification
Automatic
Feeder
Tray
Media
Type Plain paper(70～105g/m²),thin paper(60～70g/m²)
Media
size
A4, Letter, A5, Legal, Statement, JIS B5, Folio, Oficio, Executive,
ISO B5, A6, B6, 16K, Big 16K, 32K, Big 32K, Custom
Media
weight 60～105 g/m²
Maximum
capacity
of the
tray
250 pages （80 g/m²）
Manual
feed tray
Media
Type
Plain paper(70～105g/m²),thin paper(60～70g/m²),thick
paper(105～200g/m²),transparent film,carton paper,label paper, envelope
Media
size
A4, Letter, Legal, Folio, Oficio, Statement, Executive, JIS B5, ISO B5,
A5, A6, B6, Monarch Env, DL Env, C5 Env, NO.10 Env, C6 Env,
Japanese Postcard, ZL, 16K, Big 16K, 32K, Big 32K, Yougata4,
Postcard, Younaga3, Nagagata3, Yougata2, Custom
Media
weight 60～200 g/m²
Maximum
capacity
of the
tray
1 pages
Note： • 80 g/m² standard paper is recommended for this printer.
• It is not recommended to use special paper extensively, which may affect the service
life of the printer.
• The print media that does not meet the guidelines listed in this User Guide may result
in poor print quality, increased paper jam and excessive wear of the printer.
• Properties such as weight, composition, texture and humidity are important factors
affecting the printer performance and output quality.
11