Partner SP-850 User manual

POS Terminal
SP-850
Service Manual

i
Copyright
This publication, including all photographs, illustrations and software, is protected under international
copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be
reproduced without written consent of the author.
Disclaimer
The information in this document is subject to change without notice. The manufacturer makes no representa-
tions or warranties with respect to the contents hereof and specically disclaims any implied warranties of
merchantability or tness for any particular purpose. The manufacturer reserves the right to revise this publi-
cation and to make changes from time to time in the content hereof without obligation of the manufacturer to
notify any person of such revision or changes.
Trademark recognition
All product names used in this manual are the properties of their respective owners and are acknowledged.
About this manual
The service manual provides service information for the SP-1030. This manual is designed to help train
service personnel to locate and x failing parts on the machine.
This manual consists of the following sections:
Chapter 1 Getting Started:
This section covers unpacking and checking the package contents, and identifying components.
Chapter 2 BIOS Setup Utility:
The BIOS chapter provides information on navigating and changing settings in the BIOS Setup
Utility.
Chapter 3 Installing Drivers and Software:
This chapter provides information for installing drivers.
Chapter 4 Locating the Problem:
Refer to this chapter to locate the failing part or cause of the problem that requires servicing.
Chapter 5 Replacing Field Replaceable Units (FRUs):
This chapter provides drawings and instructions to replace all FRUs.
Appendix: Optional Components, Exploded Diagram, and Parts List:
The appendix includes an exploded diagram of the machine and the parts list and order number for
each part.
Safety information
Before servicing the machine, read the safety information under “Chapter 5 - Safety and precautions” .
Revision history
Version 1.0, December 2014

ii
FCC Statement
This device has been tested and found to comply with the limits for a Class A digital device, pursuant to part
15 of the FCC Rules, these limits are designed to provide reasonable protection against harmful interference
when the device is operated in a commercial environment. This device generates, uses and can radiate fre-
quency energy and, if not installed and used in accordance with this manual, may cause harmful interference
to radio communications. Operation of this device in a residential area is likely to cause harmful interference
in which case the user will be required to correct the interference at his/her own expense.
FCC WARNING
Changes or modications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the device.
Best Management Practice (BMP) for Perchlorate Materials in
California States
This device includes perchlorate in the lithium battery.
Perchlorate material-special handling may apply when handling this device.
For detail, refer to http://www.dtsc.ca.gov/hazardouswaste/perchlorate.
Vermont Mercury Management Rules
LCD display lamps contain mercury. Dispose of them properly.
CE Mark
This device complies with the requirements of the EEC directive 2004/108/EC with regard to “Electromag-
netic compatibility” and 2006/95/EC with regard to “Low Voltage Directive”.
Legislation and WEEE Symbol
2002/96/EC Waste Electrical and Electronic Equipment Directive on the treatment, collection, recycling and
disposal of electric and electronic devices and their components.
The crossed-out wheeled bin symbol on the device means that it should not be disposed of with other waste
at the end of its working life. Instead, the device should be delivered to a waste collection center for activation
of the treatment, collection, recycling and disposal procedure.
To prevent possible harm to the environment or human health from uncontrolled waste disposal, please
separate this device from other types of waste and recycle it responsibly to promote the sustainable reuse of
material resources.
Business users should contact their supplier and check the terms and conditions of the purchase contract
regarding its disposal.
It should not be mixed with other commercial waste for disposal.

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TABLE OF CONTENTS
CHAPTER 1 GETTING STARTED................................................ 1
Unpacking the machine .................................................................................1
Identifying components .................................................................................2
Connector pin dene......................................................................................5
CHAPTER 2 BIOS SETUP............................................................ 9
About the Setup Utility ...................................................................................9
Entering the Setup Utility ........................................................................10
BIOS navigation keys ..............................................................................10
Using BIOS .............................................................................................11
Main Screen.................................................................................................12
Advanced Settings .......................................................................................13
ACPI Settings ..........................................................................................14
CPU Conguration...................................................................................15
SATA Conguration..................................................................................16
USB Conguration ...................................................................................17
Super IO Conguration ............................................................................18
Serial Port x Conguration.......................................................................19
Parallel Port Conguration.......................................................................20
H/W Monitor.............................................................................................21
CPU PPM Conguration ..........................................................................22
Chipset Settings...........................................................................................23
System Agent (SA) Conguration ............................................................23
PCH IO Conguration ..............................................................................24
USB Conguration ...................................................................................25
Graphics Conguration ............................................................................26
Memory Conguration .............................................................................27
Boot Conguration .......................................................................................28
Security Settings ..........................................................................................29
Save & Exit...................................................................................................30
CHAPTER 3 INSTALLING DRIVERS AND SOFTWARE............ 31
Driver auto installation..................................................................................31
Intel Chipset Driver.......................................................................................32
Intel Chipset Graphics Driver .......................................................................34
LAN Driver....................................................................................................36
Intel TXE Driver............................................................................................38
USB 3.0 Driver .............................................................................................41

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CHAPTER 4 LOCATING THE PROBLEM .................................. 45
General checkout guidelines........................................................................45
Cash drawer checkout .................................................................................45
LCD symptoms.............................................................................................46
Touch screen symptoms ..............................................................................46
Power symptoms..........................................................................................47
Network symptoms.......................................................................................47
USB symptoms ............................................................................................48
Peripheral-device symptoms........................................................................48
Boot symptoms ............................................................................................48
Mainboard jumper ........................................................................................49
Mainboard connectors..................................................................................51
CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS (FRUs)
..................................................................................................... 53
Safety and precautions ................................................................................53
Before you begin..........................................................................................54
Replacing parts ............................................................................................54
HDD .............................................................................................................55
IO Panel Cover.............................................................................................56
Stand Base Back Cover...............................................................................56
Stand Base...................................................................................................57
Back Cover...................................................................................................58
Speaker........................................................................................................59
Power Button................................................................................................59
COM4 port and PS/2 Port ............................................................................60
I/O Shield .....................................................................................................60
Memory ........................................................................................................61
Battery..........................................................................................................61
Mainboard ....................................................................................................62
Panel Bracket...............................................................................................62
Touch Panel, Front Bezel, LCD Panel..........................................................63
APPENDIX PART LIST AND SPECIFICATION........................... 65
Part list .........................................................................................................66
Specications...............................................................................................67

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LIST OF FIGURES
Figure 1.1 Unpacking the machine ......................................................... 1
Figure 1.2 Front-right view ...................................................................... 2
Figure 1.3 Rear view............................................................................... 3
Figure 1.4 SP-850 I/O connectors........................................................... 4
Figure 2.1 Main BIOS screen................................................................ 10
Figure 2.2 Main Screen......................................................................... 12
Figure 2.3 Advanced Settings Screen................................................... 13
Figure 2.4 ACPI Settings sub-menu...................................................... 14
Figure 2.5 CPU Conguration sub-menu.............................................. 15
Figure 2.6 SATA Conguration sub-menu............................................. 16
Figure 2.7 USB Conguration sub-menu .............................................. 17
Figure 2.8 Super IO Conguration sub-menu ....................................... 18
Figure 2.9 Serial Port x Conguration sub-menu.................................. 19
Figure 2.10 Hardware Monitor sub-menu ............................................. 21
Figure 2.11 CPU PPM Conguration sub-menu ................................... 22
Figure 2.12 Chipset Settings Screen .................................................... 23
Figure 2.13 System Agent (SA) Conguration sub-menu ..................... 23
Figure 2.14 PCH IO Conguration sub-menu ....................................... 24
Figure 2.15 USB Conguration sub-menu ............................................ 25
Figure 2.16 Graphics Conguration sub-menu ..................................... 26
Figure 2.17 Memory Conguration sub-menu....................................... 27
Figure 2.18 Boot Conguration Screen................................................. 28
Figure 2.19 Security Settings Screen.................................................... 29
Figure 2.20 Save & Exit Screen............................................................ 30
Figure 4.1 Connecting a cash drawer ................................................... 46
Figure 4.2 SP-850 mainboard jumper................................................... 49
Figure 4.3 SP-850 mainboard connectors ............................................ 51
Figure 6.1 Exploded diagram................................................................ 65

vi

1
CHAPTER 1
GETTING STARTED
This chapter describes how to unpack and identifying components on the device. The following topics are
described.
• Unpacking the machine on page 1
• Identifying components on page 2
• Connector pin dene on page 5
Unpacking the machine
It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned
for service. Please un-pack and re-pack the machine terminal as shown in Figure 1.1.
Figure 1.1 Unpacking the
machine
PE bag
Accessories box
EPE/L
EPE/R
Carton

2 CHAPTER 1 GETTING STARTED
Identifying components
This section describes the parts and connectors on the machine.
Figure 1.2 Front-right view
Component Description
115-inch TFT LCD
2 LED Power Indicator
3 IO Panel Cover
4 IO Panel
5 Power Button
Front-right view
1 2 43 5

3
Rear view
Figure 1.3 Rear view
Component Description
1 MSR (optional) Slot
2 VFD Customer Display (optional) Slot
3 Cable Compartment
4 HDD Compartment
5 Cable Compartment Cover
1 2 43 5

4 CHAPTER 1 GETTING STARTED
I/O connectors
Figure 1.4 SP-850 I/O connectors
6 7321 4 5
8 9 10 11 12
Connector Description
1 COM 4 port
2 VGA port
3 COM 1 port
4 USB 2.0 ports
5 USB 3.0 port
6 RJ-11 cash drawer port
7 DC 12V input connector
8 PS/2 KB port
9 COM 3 port
10 COM 2 port
11 LAN jack
12 DC 12V output connector (for Partner LCD Monitor)

5
15
69
Connector pin dene
This section describes the connectors pin dene.
COM connector pin dene
VGA connector pin dene
USB connector pin dene
Pin Signal Pin Signal
1 DCD 6 DSR
2 SIN 7 RTS
3 SOUT 8 CTS
4 DTR 9 RI
5 GND
1 5
610
11 15
Pin Signal Pin Signal Pin Signal
1 Red 6 AGND 11 N/A
2 Green 7 AGND 12 DDC DAT
3 Blue 8 AGND 13 Horizontal Sync
4 N/A 9 N/A 14 Vertical Sync
5 GND 10 GND 15 DDC CLK
14
Pin Signal
1USB Vcc
2 USB -
3 USB +
4 USB GND

6 CHAPTER 1 GETTING STARTED
PS/2 connector pin dene
1
3 4
5 6
2
Pin Signal
1 Keyboard Data
2 NC
3 GND
4 VCC
5 Keyboard Clock
6 NC
DC 12V input connector pin dene
1
2
3
4
5
Pin Signal
1 V+
2 V+
3 GND
4 GND
5 GND
USB 3.0 connector pin dene
1
5
4
9
Pin Signal Pin Signal
1USB Vcc 6 StdA_SSTX-
2 USB - 7 GND_DRAIN
3 USB + 8 StdA_SSRX+
4 USB GND 9 StdA_SSRX-
5 StdA_SSTX+

7
RJ-11 Cash Drawer connector pin dene
LAN connector pin dene
1 6
1 8
Pin Signal
1 CASEOPEN2
2 CASH1
3 CASEOPEN1
4 24V
5 CASH2
6 GND
Pin Signal Pin Signal
1 TXA+ 5 TXC-
2 TXA- 6 TXB-
3 TXB+ 7 TXD+
4 TXC+ 8 TXD-
SATA connector pin dene
7 1
Pin Signal Pin Signal
1 GND 5 SATA_RX-
2 SATA_TX+ 6 SATA_RX+
3 SATA_TX- 7 GND
4 GND

8 CHAPTER 1 GETTING STARTED
DC 12V output connector pin dene
Pin Signal
1 +12V
2 GND
1
2

9
CHAPTER 2
BIOS SETUP
The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component
hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get
erased when the computer is turned off. The following topics are described in this chapter.
• About the Setup Utility on page 9
• Main Screen on page 12
• Advanced Settings on page 13
• Chipset Settings on page 23
• Boot Conguration on page 28
• Security Settings on page 29
• Save & Exit on page 30
About the Setup Utility
The BIOS Setup Utility enables you to congure the following items:
• Hard drives, diskette drives, and peripherals
• Video display type and display options
• Password protection from unauthorized use
• Power management features
This Setup Utility should be used for the following:
• When changing the system conguration
• When a conguration error is detected and you are prompted to make changes to the Setup Utility
• When trying to resolve IRQ conicts
• When making changes to the Power Management conguration
• When changing the User or Supervisor password

10 CHAPTER 2 BIOS SETUP
Entering the Setup Utility
When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of
built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message
appears:
Press DEL to run Setup
Press the delete key <Delete> to access the BIOS Setup Utility:
BIOS navigation keys
The BIOS navigation keys are listed below.
Key Function
← → Moves between the available menus
↑ ↓ Moves the cursor between the displayed parameters
+ – Modies the selected eld’s values
Enter Go to sub screen
F1 Displays a general help screen
F7 Discard changes
F9 Loads the default congurations
F10 Saves the current conguration and exits Setup
Esc Exits the current screen
Figure 2.1 Main BIOS screen

11
Using BIOS
When you start the Setup Utility, the main screen appears. The main screen of the Setup Utility displays a list
of the options that are available. A highlight indicates which option is currently selected. Use the cursor arrow
keys to move the highlight to other options. When an option is highlighted, execute the option by pressing
<Enter>.
Some options lead to pop-up dialog boxes that prompt you to verify that you wish to execute that option.
Other options lead to dialog boxes that prompt you for information.
Some options (marked with a triangle ►) lead to sub screens that enable you to change the values for the
option. Use the cursor arrow keys to scroll through the items in the sub screen.

12 CHAPTER 2 BIOS SETUP
Main Screen
This screen includes System BIOS Information, Processor, System memory and displays the System Time
and System Date.
System Overview
This screen displays System BIOS Information, Processor, System memory, System Time and System Date.
System Date/ System Time
The System Date and System Time items show the current date and time held by the machine.
To set the time and date use the Tab key to move from eld to eld. Simply type the new number required.
If you are running a Windows OS, these items are automatically updated whenever you make changes to the
Windows Time and Date Properties utility.
Figure 2.2 Main Screen