Partner SP-2500 Series User manual

POS Terminal
SP-2500 Series
Service Manual

2
Regulatory Notices
警告
󱡋󵫞󸸶󳍿󳙭󱩫󸉶󱶣󾗘
注意事項
󱡋󵫞 30 󱲶󹖜󸒿󱞦󳚣 10 󱲶󹖜󾗘󴉃󴾰 2󴦵󳌴󱮆󱘗󵸰󷻗󳋭󾗚2󴦵󱝤󱘔󴪇󲡵󵸰󷻗󳋭󱘗󸉕󸤥󸸶 1󲻎󴂹󾗘
WARNING
This is Class A Product. In domestic environment this product may cause radio interference in which
case the user may be required to take adequate measures.
警告使用者
󸶰󴂞󵫭󹱔󵵙󸠜󸌾󵫕󲄘󾗚󲔩󲼡󱟿󵵙󵧨󲝐󱙆󱡋󵫞󴂹󾗚󱿔󷃬󴇻󸷅󳦎󲺺󹰞󳌢󳺁󾗚󲔩󸶰󶍰󳜶󴰄󱘕󾗚󱡋󵫞󶻰󴇻󸂥󸉕
󴭁󳰑󱾫󴍆󱛪󸺁󵭚󵵙󲻊󶗝󾗘
FCC Statement
This device has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules, these limits are designed to provide reasonable protection
against harmful interference when the device is operated in a commercial environment. This device
generates, uses and can radiate frequency energy and, if not installed and used in accordance with
this manual, may cause harmful interference to radio communications. Operation of this device in
a residential area is likely to cause harmful interference in which case the user will be required to
correct the interference at his/her own expense.
FCC WARNING
Changes or modications not expressly approved by the party responsible for compliance could void
the user’s authority to operate the device.
Best Management Practice (BMP) for Perchlorate Materials in California
States
This device includes perchlorate in the lithium battery.
Perchlorate material-special handling may apply when handling this device.
For detail, refer to http://www.dtsc.ca.gov/hazardouswaste/perchlorate.
Vermont Mercury Management Rules
LCD display lamps contain mercury. Dispose of them properly.
CE Mark
This device complies with the requirements of the EEC directive 2004/108/EC with regard to
“Electromagnetic compatibility” and 2006/95/EC with regard to “Low Voltage Directive”.

3
Legislation and WEEE Symbol
2002/96/EC Waste Electrical and Electronic Equipment Directive on the treatment, collection,
recycling and disposal of electric and electronic devices and their components.
The crossed-out wheeled bin symbol on the device means that it should not be disposed of with
other waste at the end of its working life. Instead, the device should be delivered to a waste
collection center for activation of the treatment, collection, recycling and disposal procedure.
To prevent possible harm to the environment or human health from uncontrolled waste disposal,
please separate this device from other types of waste and recycle it responsibly to promote the
sustainable reuse of material resources.
Business users should contact their supplier and check the terms and conditions of the purchase
contract regarding its disposal.
It should not be mixed with other commercial waste for disposal.
WARNING
The system uses a 3V CR2032 battery mounted on the mainboard to keep time. There is a risk of
explosion if the wrong battery type is used when replacing. Dispose of used batteries according to
local ordinance regulations.
RoHS
󲊓󱭬/ 󸽩󱝾󱿾󶌇/
Part name
󹢔󵫞󵙀󸡗󱾜󱯇󱹬󲶙󶕹󷳌/ 󴈄󴪌󴈄󲸓󵙀󸢹󳦕󱭬󶦨/ Hazardous substances' name
󹈭(Pb)󱾛󱯇󱹫
󱿷󵙀/
󹚮(Pb)󱾛󱯇󱹫
󱿷󵙀/
Lead(Pb) and its
compounds
󴭰(Hg)󱾛󱯇󱹫
󱿷󵙀/
Mercury(Hg)
and its
compounds
󹒙(Cd)󱾛󱯇󱹫
󱿷󵙀/
󹜲(Cd)󱾛󱯇󱹫
󱿷󵙀/
Cadmium(Cd)
and its
compounds
󱮺󱫧󹉩(Cr6+)󱾛
󱯇󱹫󱿷󵙀/
󱮺󱞀󹛕(Cr6+)󱾛
󱯇󱹫󱿷󵙀/
Hexavalent
chromium
(Cr6+) and its
compounds
󲡖󴼥󶿃󷔧(PBB)/
󲡖󴼥󶾍󷔧(PBB)/
Polybrominated
biphenyls (PBB)
多多多多多(PBDE)/
Polybrominated
diphenyl ethers
(PBDE)
󲛷󳾓󲡌󴩞/ 󲛷󳾓󲡌󲠓/
Plastic case      ○
󳔵󴩞/ 󲀀󲠓/
Back cover      ○
LCD 󹪸󴋄/ Panel      ○
󹧖󸧀󴋄󶧪󱝾/ 󵫰󸧀󴋄
󶳧󱝾/Circuit board
components
     ○
󹧗󴻣󶬢/ 󵫰󴻣󶳢/
Power cord      ○
󱯇󱝎󶬢󴉿/ 󱯇󱝎󶳢󴉿/
Cables      ○
󱨵󶻭1. 󾙔󸤥󱲡0.1wt %󾙕
󱾜
󾙔󸤥󱲡0.01 wt %󾙕
󱢻󳬙󹢔󵫞󵙀󸡗󱙴󵵑󱲶󴪓󲀰󹄡󸤥󱲡󵵑󱲶󴪓󲀰󹄡󲙨󴻬󱦊󾗘
󱨵󶻭2. 󾙔󾙕󱢻󳬙󸐋󹯋󹢔󵫞󵙀󸡗󱙴󵵑󱲶󴪓󲀰󹄡󴉃󸤥󱲡󵵑󱲶󴪓󲀰󹄡󲙨󴻬󱦊󾗘
󱨵󶻭3. 󾙔󽘝󾙕
󱢻󳬙󸐋󹯋󹢔󵫞󵙀󸡗󵋡󳯷󹢲󹯋󵸂󾗘
󴉆󸀮󴏵󱡽󳮹 SJ/T 11364 󵵙󸊿󲷢󶴹󱳷󾗘
: 󸀮󶆻󸛋󴈅󲸔󵙀󸢹󲔩󸛋󸽩󱝾󳧟󴈅󲕔󸢹󴉿󳾓󱙆󵵙󲀰󹄡󲕔󲔩 GB/T 26572 󸊿󲷢󵵙󹢔󹄡󸉕󴭁󱝤󱘕󾗘
: 󸀮󶆻󸛋󴈅󲸔󵙀󸢹󷋼󲻒󲔩󸛋󸽩󱝾󵵙󴍆󱘈󲕔󸢹󴉿󳾓󱙆󵵙󲀰󹄡󸤥󱲡 GB/T 26572 󸊿󲷢󵵙󹢔󹄡󸉕󴭁󾗘
This table is prepared in accordance with the provisions of SJ/T 11364.
: Indicates that said hazardous substance contained in all of the homogeneous materials for this part is below the limit
requirement of GB/T 26572.
: Indicates that said hazardous substance contained in at least one of the homogeneous materials used for this part is above
the limit requirement of GB/T 26572.

4
Safety Information
Computer components and electronic circuit boards can be damaged by discharges of static
electricity. Working on computers that are still connected to a power supply can be extremely
dangerous. Follow these guidelines to avoid damage to the computer or injury to yourself.
• Always disconnect the unit from the power outlet.
• Leave all components inside the static-proof packaging that they ship with until they are ready
for installation.
• After replacing optional devices, make sure all screws, springs, or other small parts are in place
and are not left loose inside the case. Metallic parts or metal akes can cause electrical shorts.
CAUTION
Only qualied personnel should perform repairs. Damage due to unauthorized
servicing is not covered by the warranty.
CAUTION
Under no circumstances touch the inverter while power is connected to the
machine. Always disconnect the AC power cord before attempting any service.
CAUTION
If the LCD breaks and uid gets onto your hands or into your eyes, immediately
wash with water and seek medical attention.
CAUTION
To prevent static damage to components, wear a grounded wrist strap.
Alternatively, discharge any static electricity by touching the bare metal chassis of
the unit case, or the bare metal body of any other grounded appliance.
CAUTION
Hold electronic circuit boards by the edges only. Do not touch the components on
the board unless it is necessary to do so. Do not ex or stress the circuit board. Do
not hold components such as a processor by its pins; hold it by the edges.

5
Contact Information
Partner Tech Corporation
10F., No.233-2, Baoqiao Rd., Xindian Dist., New Taipei City 231, Taiwan
http://www.partner.com.tw/

6
Copyright and Trademark
Copyright
This publication, including all photographs, illustrations and software, is protected under
international copyright laws, with all rights reserved. Neither this manual, nor any of the material
contained herein, may be reproduced without written consent of the author.
Disclaimer
The information in this document is subject to change without notice. The manufacturer makes
no representations or warranties with respect to the contents hereof and specically disclaims any
implied warranties of merchantability or tness for any particular purpose.
The manufacturer reserves the right to revise this publication and to make changes from time to
time in the content hereof without obligation of the manufacturer to notify any person of such
revision or changes.
Trademark Recognition
All product names used in this manual are the properties of their respective owners and are
acknowledged.
About this manual
The service manual provides service information. This manual is designed to help train service
personnel to locate and x failing parts on the device.
This manual consists of the following sections:
Chapter 1 Getting Started: This section covers unpacking and checking the package contents,
and identifying components.
Chapter 2 Locating the Problem: Refer to this chapter to locate the failing part or cause of the
problem that requires servicing.
Chapter 3 Replacing Field Replaceable Units (FRUs): This chapter provides drawings and
instructions to replace all FRUs.
Appendix: The appendix includes the specication.
Manual Release Date
2018/05/14

7
Contents
Regulatory Notices ............................................................................................................ 2
Safety Information ............................................................................................................ 3
Copyright and Trademark ................................................................................................. 4
About this manual ............................................................................................................ 4
Chapter 1 Getting Started ................................................................................................7
Unpacking ........................................................................................................................ 7
Identifying Components .................................................................................................... 8
Connector Pin Define......................................................................................................... 9
Chapter 2 Locating the Problem.................................................................................... 13
General Checkout Guidelines............................................................................................ 13
Cash Drawer Checkout .................................................................................................... 13
LCD Symptoms ............................................................................................................... 14
Touch Screen Symptoms.................................................................................................. 15
Power Symptoms ............................................................................................................ 15
Network Symptoms ......................................................................................................... 15
USB Symptoms ............................................................................................................... 16
Peripheral-Device Symptoms............................................................................................ 16
Boot Symptoms .............................................................................................................. 16
Chapter 3 Replacing Field Replaceable Units (FRUs).................................................... 17
Hard Disk Drive............................................................................................................... 18
Mainboard ...................................................................................................................... 20
Add Second HDD ............................................................................................................ 22
Assemble Front Screen .................................................................................................... 24
Assemble Second Screen ................................................................................................. 27
MSR Reader.................................................................................................................... 28
IC Card Reader ............................................................................................................... 29
Fingerprint...................................................................................................................... 29
i-Button.......................................................................................................................... 31
2D Scanner..................................................................................................................... 32
Appendix A Specification............................................................................................... 33

8

1
9
Getting Started
This chapter describes how to unpack and identifying components on the device.
Unpacking
It is a good idea to save the packaging materials and shipping box in case that machine needs to
be returned for service. Please un-pack and re-pack the machine terminal as shown below.

10
Identifying Components
DC12V-In
DC12V-Out
COM2
Dual Display
COM1
COM4
Power Button
I/O Panel
COM3
MIC*Line-Out*LAN
MSR
IC Reader
iButton/
Fingerprint
2D Scanner RFID
3 optional display sizes
RJ-11 Cash drawer port
VGA2* VGA1
USB 2.0
USB 12V*USB 24V*
USB 3.0
11.6”
15.6”
18.5”
(* optional)

11
Connector Pin Dene
This section describes the connectors pin dene.
VGA Connector Pin Dene
USB 2.0 Connector Pin Dene
1 5
610
11 15
Pin Signal Pin Signal Pin Signal
1Red 6 AGND 11 N/A
2 Green 7 AGND 12 DDC DAT
3 Blue 8 AGND 13 Horizontal Sync
4 N/A 9 N/A 14 Vertical Sync
5 GND 10 GND 15 DDC CLK
14
Pin Signal
1 USB Vcc
2 USB -
3 USB +
4 USB GND
15
69
COM Connector Pin Dene
Pin Signal Pin Signal
1 DCD 6 DSR
2 SIN 7 RTS
3 SOUT 8 CTS
4DTR 9 RI*
5 GND
*It could be supplied with power with 5V or 12V via Jumper or BIOS-setting.

12
RJ-11 Cash Drawer Connector Pin Dene
LAN Connector Pin Dene
1 6
1 8
Pin Signal
1 CASEOPEN2
2 CASH1
3 CASEOPEN1
4 24V
5 CASH2
6 GND
*Voltage is selected via JP1
Pin Signal Pin Signal
1 TXA+ 5 TXC-
2 TXA- 6 TXB-
3 TXB+ 7 TXD+
4 TXC+ 8 TXD-
DC 12V Input Connector Pin Dene
1
2
3
4
5
Pin Signal
1 V+
2 V+
3 GND
4 GND
5 GND
DC 12V Output Connector Pin Dene
Pin Signal
1 +12V
2 GND
1
2

13
SATA Connector Pin Dene
7 1
Pin Signal Pin Signal
1 GND 5 SATA_RX-
2 SATA_TX+ 6 SATA_RX+
3 SATA_TX- 7 GND
4 GND
USB 3.0 Connector Pin Dene
9
1
5
4
Pin Signal Pin Signal
1 USB Vcc 5 StdA_SSRX-
2 USB - 6 StdA_SSRX+
3 USB + 7 GND
4 USB GND 8 StdA_SSTX-
9 StdA_SSTX+
USB 12V connector pin dene
USB 24V connector pin dene
1
5
4
8
1
5
4
8
Pin Signal Pin Signal
1 GND 5 GND
2 +12V 6 USB +
3 +12V 7 USB -
4 GND 8 USB Vcc
Pin Signal Pin Signal
1 GND 5 GND
2 +24V 6 USB +
3 +24V 7 USB -
4 GND 8 USB Vcc

14

2
15
Locating the Problem
Refer to this section to locate the problem with the drvice.
General Checkout Guidelines
Use the following procedure to troubleshoot problems:
• Identify as many symptoms as possible in detail.
• Verify symptoms by recreating them.
• Follow the corrective procedures in order.
• If you replace an FRU and the symptom remains, reinstall the original FRU before going to the
next step. Do not replace non-defective FRUs.
Cash Drawer Checkout
Refer to the following to check for a cash drawer problem.
IMPORTANT
The cash drawer RJ-11 connector is DC+24V. Ensure the cash drawer to be
connected matches this power specication.
1. Connect the RJ-11 cable from the cash drawer to the RJ-11 connector on the machine as
shown below.
Cashdrawer
2. Turn on the device.

16
Refer to the following to prevent incorrect cash drawer status detection by the system:
Port I/O Port
Address Bit Condition Note
Cashdrawer A
Control port 05A8 0 High(1) → Close
Low(0) → Open
If Bit is set to Low to open
the cash drawer, after it
must be set back to High to
prevent the system as always
detecting the drawer as open.
Cashdrawer B
Control port 05A8 1 High(1) → Close
Low(0) → Open
Cashdrawer A
Status port 05A8 6 High(1) → Close
Low(0) → Open
Cashdrawer B
Status port 05A8 7 High(1) → Close
Low(0) → Open
LCD Symptoms
Symptom Corrective Procedure
• LCD backlight is not working but text is still visible on
screen
• Reseat the LCD cable.
• LCD backlight is working but text is not visible on screen • Reseat the LCD cable.
• Replace the LCD.
• LCD screen is garbled
• Characters are missing pixels
• Screen is distorted
• Screen displays wrong color
• Screen displays extra vertical/horizontal lines
• Reseat the LCD cable.
• Replace the LCD panel.
• Replace the mainboard.

17
Touch Screen Symptoms
Symptom Corrective Procedure
• Touchscreen does not
function
• No virtual mouse
• Cursor doesn’t follow when
touching the screen
• Install and run the touchscreen calibration program from the
driver CD.
• Reseat the panel cable.
• Reseat the touchscreen board-to-touch panel cable.
• Replace the touch control board.
• Replace the touch panel.
Power Symptoms
Symptom Corrective Procedure
• Power shuts down unexpectedly
• Cannot turn the system on
• Reseat the power AC adapter cable.
• Reseat the power AC adapter.
• Replace the mainboard.
• Cannot turn the system o • Hold down the power button for four seconds.
• Replace the mainboard.
Network Symptoms
Symptom Corrective Procedure
• Cannot access LAN • Conrm that network hub/switch (if present) is
functioning correctly.
• Reseat the RJ-45 cable.
• Conrm green and orange LED activity of the RJ-45 jack.
• Check the network TCP/IP settings.
• Remove and reinstall the driver.
• Replace the network cable.
• Replace the mainboard.

18
USB Symptoms
Symptom Corrective Procedure
• USB device does not function • Check that the USB device is detected in Windows Device
Manager.
• Reinstall the USB device driver.
• Replace the mainboard.
Peripheral-Device Symptoms
Symptom Corrective Procedure
• USB ports do not work
• COM ports do not work
• Reseat the I/O cable.
• Reinstall the drivers.
• Replace the mainboard.
Boot Symptoms
Symptom Corrective Procedure
• System continually reboots on
power up
• Restore the BIOS defaults.
• Remove all I/O device drivers, then reinstall the drivers
one by one.
• Reseat the SATA cable.
• Reseat the memory card.
• Reseat the power adapter.
• Replace the mainboard.

3
19
Replacing Field
Replaceable Units (FRUs)
This chapter provides instructions for replacing FRUs.
Before You Begin
Make sure you have a stable, clean working environment. Dust and dirt can get into components
and may cause malfunction. Adequate lighting and proper tools can prevent you from accidentally
damaging the internal components. Most of the electrical and mechanical connections can be
disconnected by using your ngers. It is recommended that you do not use needle-nosed pliers to
disconnect connectors as these can damage the soft metal or plastic parts of the connectors.
CAUTION
To prevent scratching the case of the device, make sure the worktop surface is
clean and at. If you need to put the display facing down, be sure to use a foam
mat.
Replacing Parts
Take note of the following when replacing parts:
• If you replace an FRU and the symptom remains, reinstall the original FRU before going to the
next step. Do not replace non-defective FRUs.
• When replacing a malfunctioning component, other parts that have to be removed before the
failing part are listed at the top of the page.
• The arrows in the following procedures show the direction of movement to remove/replace a
part, or to turn a screw or key to release a device.
• Always use the correct screw size as indicated in the procedures.
• Always use new screws.
• To replace a part, reverse the removal procedure.

20
Hard Disk Drive
1. Remove two manual screws.
2. Remove the HDD bay cover.
3. Remove the screw that
secures the HDD tray to the
base.
4. Pull the HDD out of its bay.