Pax Technology TSYS A920 User manual

User Guide
mPOS A920
Mobile Payment Acceptance
User Guide

Disclosure Statements
Confidential Notice
The information contained herein is the property of Total System Services, Inc. ® (TSYS®). This
document contains CONFIDENTIAL information that is produced solely for the benefit of the
named parties. All parties should keep all information contained herein confidential, and on no
account should the information, in whole or in part, be disclosed or disseminated to any third
party without the express written permission of TSYS.
Copyright & Trademark
© 2017 Total System Services, Inc. ® all rights reserved worldwide. Total System Services, Inc., and
TSYS®are federally registered service marks of Total System Services, Inc., in the United States.
Total System Services, Inc., and its affiliates own a number of service marks that are registered in
the United States and in other countries. All other products and company names are trademarks
of their respective companies.

Table of Contents
Introduction.............................................................................................................................. 4
Account Activation and Login................................................................................................ 5
Activate Your Account .............................................................................................................................5
PIN Entry......................................................................................................................................................17
Login to Your Account ............................................................................................................................18
The Main Menu ...................................................................................................................... 20
Manage Settings ......................................................................................................................................22
View Account Information .....................................................................................................................30
Help.............................................................................................................................................................31
Products, Categories, Discounts and Customers ................................................................ 32
Viewing Products......................................................................................................................................32
Add a Product ..........................................................................................................................................33
Remove a Product...................................................................................................................................35
Categories .................................................................................................................................................40
Discounts ....................................................................................................................................................44
Manage Customer Information.............................................................................................................50
Add New Customer .................................................................................................................................51
Remove Customer Information .............................................................................................................58
Transactions ........................................................................................................................... 61
Add a Customer to a Transaction.........................................................................................................62
Begin a Transaction .................................................................................................................................63
Discounts ....................................................................................................................................................73
Processing a Payment.............................................................................................................................80
Tips and Signature ....................................................................................................................................88
Approved Transaction.............................................................................................................................89

Table of Contents
Declined Transaction...............................................................................................................................90
Forced Authorizations..............................................................................................................................92
Partial Authorizations ...............................................................................................................................95
Open Orders..............................................................................................................................................97
Returns/Reversal/Void..........................................................................................................102
History ....................................................................................................................................104
Transaction History..................................................................................................................................104
Process a Return from the Transaction History..................................................................................108
Back Office/Merchant Center.............................................................................................117
Log Into Merchant Center....................................................................................................................117
Creating User Profiles in Merchant Center ........................................................................................119
Creating and Managing Products In Merchant Center ................................................................122
Product Categories................................................................................................................................123
Tax Rates ..................................................................................................................................................125
Add a New Product...............................................................................................................................130
Discounts ..................................................................................................................................................134
Modifiers ...................................................................................................................................................138
Variations .................................................................................................................................................141
Manage Product Options.....................................................................................................................146
Importing Products.................................................................................................................................150

User Guide
4│Mobile Payment Acceptance User Guide
Introduction
Mobile Payment Acceptance (MPA) is an easy-to-use application on your A920 device that
provides reliable, secure, and portable transaction processing, as well as other useful features for
managing your business.

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Mobile Payment Acceptance User Guide │5
Account Activation and Login
Activate Your Account
To begin processing payments with Mobile Payment Acceptance, you first need to activate
your merchant account. During the account activation process, you will create a password for
future login as well as a personal identification number (PIN) for quick access.
In order to activate your merchant account, you will need the email address associated with
your account which contains your merchant account information as well as your truncated 12-
digit Merchant ID and 14-digit Device ID numbers. Your non truncated Merchant ID will be
provided to you during our phone onboarding and training session.

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6│Mobile Payment Acceptance User Guide
There are several links on the welcome screen:
1. If you have not yet received your welcome email, tap Haven’t received your welcome
email? You can contact Customer Support at 600-654-9256 to request another one.
2. If the device shows a red icon and Device is not connected to a network, tap the link to
start or set up the Wi-Fi connection.
3. If you have already activated your account, tap Already have a password? Login here!
4. Otherwise, tap Continue to activate your account and sign in for the first time.
1.
2.
3.
4.

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Mobile Payment Acceptance User Guide │7
Haven’t received your welcome email?
If you did not receive a welcome e-mail, please contact Customer Support at 800-654-9256 to
request another one.

User Guide
8│Mobile Payment Acceptance User Guide
Not connected to the internet?
If the device is not connected to the internet:
1. Tap the Device is not connected to the internet icon.

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Mobile Payment Acceptance User Guide │9
2. Connect to your Wi-Fi network.

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10 │Mobile Payment Acceptance User Guide
Activate your account and sign in for the first time
1. Enter the Email ID. This is the email used for correspondence related to your merchant
account.
2. For the Device ID use your Merchant ID and add two digits to the end depending on the
device you are using. If you have one device this is 01, if you have 2 devices this is 02 and
so on.
3. Enter and re-enter a New Password. Be sure to record this password for future use.
Note: The password must contain eight to sixteen characters, and consist of at least one number from
0 to 9, at least one uppercase and one lowercase letter from A to Z, and at least one special character
(! @ $ ^ * - _ .). Your password can not contain spaces or match any of the previous six passwords.

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Mobile Payment Acceptance User Guide │11
4. Move the slider to indicate that you agree with the Terms and Conditions.
5. Tap Next.
1.
2.
3.
5.
4.

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12 │Mobile Payment Acceptance User Guide
6. Tap each security question prompt and select a question.
7. Enter answers for each of the four security questions.
8. Tap Next.
6.
7.
8.

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Mobile Payment Acceptance User Guide │13
9. Use the number pad to create your new PIN and tap Next. Re-enter your PIN to confirm
it. Record this PIN for future use, as it can be used to quickly log into the application after
it times out, when the device is turned off, or when the application is closed and
reopened.
10. Tap Next.
9.
10.

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14 │Mobile Payment Acceptance User Guide
11. A dialog box displays. Tap Continue to run a test transaction to complete the device
setup.
11
.

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Mobile Payment Acceptance User Guide │15
12. Initiate a test transaction by inserting a card, swiping a card, or selecting manual entry.

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13. A confirmation screen displays showing that the test transaction has been approved. The
setup process is now complete.

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PIN Entry
After you activate and create a PIN, you normally only need to enter the PIN to access the
application.
If you tap the forgot PIN button, and see the message, “Admin PIN Cannot be Reset”, you will
need to clear all application data for Payments 3.0 through Device Settings and Log back in to
the application.

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18 │Mobile Payment Acceptance User Guide
Login to Your Account
If you have already activated tap the Already have a password? Login Here! link to log in.

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A login screen displays. Enter your login information.
1. Enter your TA# in the Username field
2. Enter your Password.
3. Enter the Device ID. This is your 12 digit merchant number followed by the two digit
device ID.
4. Tap Login.
1.
2.
3.
4.