PAX E500 User manual

Q20 Payment Module
Cable Reten�on Slots Cable Reten�on Slots
Back View
PAX TECHNOLOGY INC.
PAX TECHNOLOGY INC.
Terminal Ports
Terminal Ports
3
Box Contents
Box Contents
• 1 - PAX™ E500 with Integrated Q20
Customer-Facing Payment Module
• 1 - AC Power Adapter (PN 200310110000135)
• 1 - AC Power Cord (PN 200311020000023)
• 1 - Thermal Paper Roll (PN 200499000000078)
Note: Product images shown may be different than actual
product received.
Product Description
Product Description
Printer Indicators:
Paper Out
Printer Error
Advance Paper
EMV Card Reader
Open Printer Cover
Back Cover Plate
®
K-Slot
Left View
Screw
At the back of the E500, ports enable the terminal to add
peripherals such as PIN pads, check readers, contactless
readers, and other external devices, to enable local terminal
downloads and communications, and to provide power. The
ports are labeled and color-coded.
The following connectors are available on the back of the E500:
• Cash Drawer (RJ11, 24V) - Used to connect to the cash drawer
• RS232 (RJ45) - Used to connect an external POS device or
check reader
• LAN A and LAN B - Used for bi-directional Ethernet connections
using DSL or Cable
• USB-Host - Type A
•
USB-OTG (Micro-B) - Used for local terminal downloads
or external peripherals
• Audio Jack – Supports the microphone
• AC Power - Used to connect AC power supply to the terminal
Underside
Cable Retention Slots
Regulatory Label
E500 PN+S/N Label
Q20 PN+S/N Label
BT MAC+IMEI Label
Screw
LAN MAC+ LabelWIFI MAC
Screw Screw
Cable Retention Slots
Battery Cover
Quick Setup Guide
PAX™ E500
PAX TECHNOLOGY INC.
AC Power Adapter
AC Power Cord
Thermal Paper Roll
This document is provided to you for informational purposes
only. All features and specifications are subject to change
without notice. PAX’s name and PAX’s logo are registered
trademarks of PAX Technology Inc. The Bluetooth® word mark
and logos are registered trademarks owned by Bluetooth SIG, Inc.
and any use of such marks by PAX Technology, Inc. is under
license. Other trademarks and trade names are those of their
respective owners.
Remove Back Cover Plate
Remove Back Cover Plate
4
1. Grasp the plastic tabs on both sides of the lower edge of the
cover plate with your thumbs.
2. Pull up until the cover plate releases.
Note: If you cannot remove the cover plate with your hands,
use a flat head screwdriver to release the lower edge of the
cover plate.
3. Slide the cover plate, releasing the three upper plastic tabs at
the top of the cover, and remove the cover plate.
P/N:200312000000346
Responsible Party:
PAX Technology, Inc.
8880 Freedom Crossing Trail
Building 400, 3rd Floor, Suite 300
Jacksonville, FL 32256, USA
Help Desk
1-877-859-0099
www.pax.us

Q20 Payment Module
Cable Reten�on Slots Cable Reten�on Slots
Back View
PAX TECHNOLOGY INC.
PAX TECHNOLOGY INC.
Terminal Ports
Terminal Ports
3
Box Contents
Box Contents
• 1 - PAX™ E500 with Integrated Q20
Customer-Facing Payment Module
• 1 - AC Power Adapter (PN 200310110000135)
• 1 - AC Power Cord (PN 200311020000023)
• 1 - Thermal Paper Roll (PN 200499000000078)
Note: Product images shown may be different than actual
product received.
Product Description
Product Description
Printer Indicators:
Paper Out
Printer Error
Advance Paper
EMV Card Reader
Open Printer Cover
Back Cover Plate
®
K-Slot
Left View
Screw
At the back of the E500, ports enable the terminal to add
peripherals such as PIN pads, check readers, contactless
readers, and other external devices, to enable local terminal
downloads and communications, and to provide power. The
ports are labeled and color-coded.
The following connectors are available on the back of the E500:
• Cash Drawer (RJ11, 24V) - Used to connect to the cash drawer
• RS232 (RJ45) - Used to connect an external POS device or
check reader
• LAN A and LAN B - Used for bi-directional Ethernet connections
using DSL or Cable
• USB-Host - Type A
•
USB-OTG (Micro-B) - Used for local terminal downloads
or external peripherals
• Audio Jack – Supports the microphone
• AC Power - Used to connect AC power supply to the terminal
Underside
Cable Retention Slots
Regulatory Label
E500 PN+S/N Label
Q20 PN+S/N Label
BT MAC+IMEI Label
Screw
LAN MAC+ LabelWIFI MAC
Screw Screw
Cable Retention Slots
Battery Cover
Quick Setup Guide
PAX™ E500
PAX TECHNOLOGY INC.
AC Power Adapter
AC Power Cord
Thermal Paper Roll
This document is provided to you for informational purposes
only. All features and specifications are subject to change
without notice. PAX’s name and PAX’s logo are registered
trademarks of PAX Technology Inc. The Bluetooth® word mark
and logos are registered trademarks owned by Bluetooth SIG, Inc.
and any use of such marks by PAX Technology, Inc. is under
license. Other trademarks and trade names are those of their
respective owners.
Remove Back Cover Plate
Remove Back Cover Plate
4
1. Grasp the plastic tabs on both sides of the lower edge of the
cover plate with your thumbs.
2. Pull up until the cover plate releases.
Note: If you cannot remove the cover plate with your hands,
use a flat head screwdriver to release the lower edge of the
cover plate.
3. Slide the cover plate, releasing the three upper plastic tabs at
the top of the cover, and remove the cover plate.
P/N:200312000000346
Responsible Party:
PAX Technology, Inc.
8880 Freedom Crossing Trail
Building 400, 3rd Floor, Suite 300
Jacksonville, FL 32256, USA
Help Desk
1-877-859-0099
www.pax.us

Q20 Payment Module
Cable Reten�on Slots Cable Reten�on Slots
Back View
PAX TECHNOLOGY INC.
PAX TECHNOLOGY INC.
Terminal Ports
Terminal Ports
3
Box Contents
Box Contents
• 1 - PAX™ E500 with Integrated Q20
Customer-Facing Payment Module
• 1 - AC Power Adapter (PN 200310110000135)
• 1 - AC Power Cord (PN 200311020000023)
• 1 - Thermal Paper Roll (PN 200499000000078)
Note: Product images shown may be different than actual
product received.
Product Description
Product Description
Printer Indicators:
Paper Out
Printer Error
Advance Paper
EMV Card Reader
Open Printer Cover
Back Cover Plate
®
K-Slot
Left View
Screw
At the back of the E500, ports enable the terminal to add
peripherals such as PIN pads, check readers, contactless
readers, and other external devices, to enable local terminal
downloads and communications, and to provide power. The
ports are labeled and color-coded.
The following connectors are available on the back of the E500:
• Cash Drawer (RJ11, 24V) - Used to connect to the cash drawer
• RS232 (RJ45) - Used to connect an external POS device or
check reader
• LAN A and LAN B - Used for bi-directional Ethernet connections
using DSL or Cable
• USB-Host - Type A
•
USB-OTG (Micro-B) - Used for local terminal downloads
or external peripherals
• Audio Jack – Supports the microphone
• AC Power - Used to connect AC power supply to the terminal
Underside
Cable Retention Slots
Regulatory Label
E500 PN+S/N Label
Q20 PN+S/N Label
BT MAC+IMEI Label
Screw
LAN MAC+ LabelWIFI MAC
Screw Screw
Cable Retention Slots
Battery Cover
Quick Setup Guide
PAX™ E500
PAX TECHNOLOGY INC.
AC Power Adapter
AC Power Cord
Thermal Paper Roll
This document is provided to you for informational purposes
only. All features and specifications are subject to change
without notice. PAX’s name and PAX’s logo are registered
trademarks of PAX Technology Inc. The Bluetooth® word mark
and logos are registered trademarks owned by Bluetooth SIG, Inc.
and any use of such marks by PAX Technology, Inc. is under
license. Other trademarks and trade names are those of their
respective owners.
Remove Back Cover Plate
Remove Back Cover Plate
4
1. Grasp the plastic tabs on both sides of the lower edge of the
cover plate with your thumbs.
2. Pull up until the cover plate releases.
Note: If you cannot remove the cover plate with your hands,
use a flat head screwdriver to release the lower edge of the
cover plate.
3. Slide the cover plate, releasing the three upper plastic tabs at
the top of the cover, and remove the cover plate.
P/N:200312000000346
Responsible Party:
PAX Technology, Inc.
8880 Freedom Crossing Trail
Building 400, 3rd Floor, Suite 300
Jacksonville, FL 32256, USA
Help Desk
1-877-859-0099
www.pax.us

Q20 Payment Module
Cable Reten�on Slots Cable Reten�on Slots
Back View
PAX TECHNOLOGY INC.
PAX TECHNOLOGY INC.
Terminal Ports
Terminal Ports
3
Box Contents
Box Contents
• 1 - PAX™ E500 with Integrated Q20
Customer-Facing Payment Module
• 1 - AC Power Adapter (PN 200310110000135)
• 1 - AC Power Cord (PN 200311020000023)
• 1 - Thermal Paper Roll (PN 200499000000078)
Note: Product images shown may be different than actual
product received.
Product Description
Product Description
Printer Indicators:
Paper Out
Printer Error
Advance Paper
EMV Card Reader
Open Printer Cover
Back Cover Plate
®
K-Slot
Left View
Screw
At the back of the E500, ports enable the terminal to add
peripherals such as PIN pads, check readers, contactless
readers, and other external devices, to enable local terminal
downloads and communications, and to provide power. The
ports are labeled and color-coded.
The following connectors are available on the back of the E500:
• Cash Drawer (RJ11, 24V) - Used to connect to the cash drawer
• RS232 (RJ45) - Used to connect an external POS device or
check reader
• LAN A and LAN B - Used for bi-directional Ethernet connections
using DSL or Cable
• USB-Host - Type A
•
USB-OTG (Micro-B) - Used for local terminal downloads
or external peripherals
• Audio Jack – Supports the microphone
• AC Power - Used to connect AC power supply to the terminal
Underside
Cable Retention Slots
Regulatory Label
E500 PN+S/N Label
Q20 PN+S/N Label
BT MAC+IMEI Label
Screw
LAN MAC+ LabelWIFI MAC
Screw Screw
Cable Retention Slots
Battery Cover
Quick Setup Guide
PAX™ E500
PAX TECHNOLOGY INC.
AC Power Adapter
AC Power Cord
Thermal Paper Roll
This document is provided to you for informational purposes
only. All features and specifications are subject to change
without notice. PAX’s name and PAX’s logo are registered
trademarks of PAX Technology Inc. The Bluetooth® word mark
and logos are registered trademarks owned by Bluetooth SIG, Inc.
and any use of such marks by PAX Technology, Inc. is under
license. Other trademarks and trade names are those of their
respective owners.
Remove Back Cover Plate
Remove Back Cover Plate
4
1. Grasp the plastic tabs on both sides of the lower edge of the
cover plate with your thumbs.
2. Pull up until the cover plate releases.
Note: If you cannot remove the cover plate with your hands,
use a flat head screwdriver to release the lower edge of the
cover plate.
3. Slide the cover plate, releasing the three upper plastic tabs at
the top of the cover, and remove the cover plate.
P/N:200312000000346
Responsible Party:
PAX Technology, Inc.
8880 Freedom Crossing Trail
Building 400, 3rd Floor, Suite 300
Jacksonville, FL 32256, USA
Help Desk
1-877-859-0099
www.pax.us

Q20 Payment Module
Cable Reten�on Slots Cable Reten�on Slots
Back View
PAX TECHNOLOGY INC.
PAX TECHNOLOGY INC.
Terminal Ports
Terminal Ports
3
Box Contents
Box Contents
• 1 - PAX™ E500 with Integrated Q20
Customer-Facing Payment Module
• 1 - AC Power Adapter (PN 200310110000135)
• 1 - AC Power Cord (PN 200311020000023)
• 1 - Thermal Paper Roll (PN 200499000000078)
Note: Product images shown may be different than actual
product received.
Product Description
Product Description
Printer Indicators:
Paper Out
Printer Error
Advance Paper
EMV Card Reader
Open Printer Cover
Back Cover Plate
®
K-Slot
Left View
Screw
At the back of the E500, ports enable the terminal to add
peripherals such as PIN pads, check readers, contactless
readers, and other external devices, to enable local terminal
downloads and communications, and to provide power. The
ports are labeled and color-coded.
The following connectors are available on the back of the E500:
• Cash Drawer (RJ11, 24V) - Used to connect to the cash drawer
• RS232 (RJ45) - Used to connect an external POS device or
check reader
• LAN A and LAN B - Used for bi-directional Ethernet connections
using DSL or Cable
• USB-Host - Type A
•
USB-OTG (Micro-B) - Used for local terminal downloads
or external peripherals
• Audio Jack – Supports the microphone
• AC Power - Used to connect AC power supply to the terminal
Underside
Cable Retention Slots
Regulatory Label
E500 PN+S/N Label
Q20 PN+S/N Label
BT MAC+IMEI Label
Screw
LAN MAC+ LabelWIFI MAC
Screw Screw
Cable Retention Slots
Battery Cover
Quick Setup Guide
PAX™ E500
PAX TECHNOLOGY INC.
AC Power Adapter
AC Power Cord
Thermal Paper Roll
This document is provided to you for informational purposes
only. All features and specifications are subject to change
without notice. PAX’s name and PAX’s logo are registered
trademarks of PAX Technology Inc. The Bluetooth® word mark
and logos are registered trademarks owned by Bluetooth SIG, Inc.
and any use of such marks by PAX Technology, Inc. is under
license. Other trademarks and trade names are those of their
respective owners.
Remove Back Cover Plate
Remove Back Cover Plate
4
1. Grasp the plastic tabs on both sides of the lower edge of the
cover plate with your thumbs.
2. Pull up until the cover plate releases.
Note: If you cannot remove the cover plate with your hands,
use a flat head screwdriver to release the lower edge of the
cover plate.
3. Slide the cover plate, releasing the three upper plastic tabs at
the top of the cover, and remove the cover plate.
P/N:200312000000346
Responsible Party:
PAX Technology, Inc.
8880 Freedom Crossing Trail
Building 400, 3rd Floor, Suite 300
Jacksonville, FL 32256, USA
Help Desk
1-877-859-0099
www.pax.us

PAX TECHNOLOGY INC. PAX TECHNOLOGY INC.
910
AC Power Connection
AC Power Connection
6
The E500 uses a two-piece AC power supply and cord. It is highly
recommended to use surge protection and a UPS backup power
supply with battery backup.
To apply power:
1. Connect the two-piece power supply and power cable together.
2. Plug the round power connector with the semi-circle plug into
the terminal power port.
DO NOT connect the other end to the AC power source until all
the other cables are connected first. Plugging in the AC power
cord to the power source before the other cables are installed
may result in damage to the terminal or connected devices.
WARNING:
PAX TECHNOLOGY INC.
The Q20 on the consumer-facing side of the E500 includes
a reader can be used as an EMV Card Reader and a
NFC/Contactless Card Reader.
3. Route the power cord through the cable retention slot located
at the bottom of the terminal.
4. After all terminal cables are connected, plug the terminal AC
power cable to the power source.
WARNING:
Do not disconnect the power supply while applications are being
downloaded to the terminal. The applications could be
downloaded improperly or the Flash memory could be damaged.
Terminal Communications
7
Terminal Communications
The E500 supports the following types of communication:
• Ethernet LAN
• Serial Port RS232
• USB
• GSM/GPRS
• WDCMA
• TD-SCDMA
• 4G FDD-LTE & TD-LTE
• Wi-Fi 802.11 b/g/n
• Bluetoot h® wireless technology and Bluetooth Low Energy
• PSTN Dial Modem (optional with EM100 external module)
Hybrid Card Reader
8
Hybrid Card Reader
Magnetic Stripe Reader
To use the Magnetic Stripe Reader, insert the Magnetic Stripe
card into the card reader slot located on the top of the Q20.
The terminal reads the information from the magnetic stripe
card when the magnetic stripe is inserted into the card slot.
EMV Card Reader
To use the EMV Card Reader, insert the EMV Card with the
front of the card facing you and the chip down into the card
slot located on the top of the Q20. Leave the card inserted
until the terminal provides a message to remove the card.
NFC/Contactless Card Reader
To use the NFC/Contactless Card Reader, tap the
NFC/Contactless card to the Q20 screen when prompted.
The terminal uses an antenna device that detects and
retrieves information from the card.
Cleaning the Device
9
Cleaning the Device
WARNING:
Do not use industrial strength or abrasive cleaner as it may
damage or scratch the screen.
• Do not immerse device in water (or liquid).
• Do not spray water or cleaner into EMV Card Reader or ports.
• To clean screen, apply distilled water or mild glass cleaner onto
a soft, lint-free cloth and gently wipe terminal screen.
• To clean terminal, apply distilled water or plastic-safe cleaner
onto a soft, lint-free cloth and gently wipe terminal.
Power ON
10
Power ON
Caution: Changes or modifications not expressly approved by
the party responsible for compliance could void the user’s
authority to operate the equipment. In a domestic environment,
this product may cause radio interference in which case the user
may be required to take adequate measures.
Press and hold the ON/OFF button for two seconds until the
screen display lights up and the terminal successfully turns on.
(See page 1 for the location of the power button.)
Power OFF
11
Power OFF
Press and hold the ON/OFF button for two seconds. On the E500
screen, select Power off. (See page 1 for the location of the power
button.) The E500 turns off.
Note: For more information on the E500, including paper loading,
Wi-Fi service, LAN ports, the Dual-SIM feature, and installing a
SIM card, a Micro SD card, or a cable lock, see the PAX E500
Installation Manual.
11
Terminal Location
Terminal Location
5
Locate the terminal on a counter top, desktop or table top. Keep
the terminal away from direct sunlight, excessive dust, moisture,
and heat. Avoid locating the terminal near electrical devices that
might introduce interference such as microwave ovens and blow
dryers.
VERSION certification DATE
E500 WIFI
FCC PASS
UL
CE
ROHS
IC
CCC
2018.2
2018.1
2017.11
2018.2
2018.2
E500 4G
FCC
UL
CE
ROHS
PTCRB
IC
PASS
2018.2
2017 12.
2017 11.
2018.2
2018.2
Q20
PBOC L1
PBOC L2
QPBOC L1
QPBOC L2
EMV L1
EMV CL L1
FCC
IC
AMEX
PCI v5.x
UPTS 2.0
EMV L2
Paywave
Paypass
DPAS
qUICS
CE
PASS
PASS
PASS
PASS
PASS
PASS
PASS
PASS
PASS
2017 12.
2017 11.
2017 11.
2017 12.
2017 12.
2017 11.
2017 11.
2017 11.

PAX TECHNOLOGY INC. PAX TECHNOLOGY INC.
910
AC Power Connection
AC Power Connection
6
The E500 uses a two-piece AC power supply and cord. It is highly
recommended to use surge protection and a UPS backup power
supply with battery backup.
To apply power:
1. Connect the two-piece power supply and power cable together.
2. Plug the round power connector with the semi-circle plug into
the terminal power port.
DO NOT connect the other end to the AC power source until all
the other cables are connected first. Plugging in the AC power
cord to the power source before the other cables are installed
may result in damage to the terminal or connected devices.
WARNING:
PAX TECHNOLOGY INC.
The Q20 on the consumer-facing side of the E500 includes
a reader can be used as an EMV Card Reader and a
NFC/Contactless Card Reader.
3. Route the power cord through the cable retention slot located
at the bottom of the terminal.
4. After all terminal cables are connected, plug the terminal AC
power cable to the power source.
WARNING:
Do not disconnect the power supply while applications are being
downloaded to the terminal. The applications could be
downloaded improperly or the Flash memory could be damaged.
Terminal Communications
7
Terminal Communications
The E500 supports the following types of communication:
• Ethernet LAN
• Serial Port RS232
• USB
• GSM/GPRS
• WDCMA
• TD-SCDMA
• 4G FDD-LTE & TD-LTE
• Wi-Fi 802.11 b/g/n
• Bluetoot h® wireless technology and Bluetooth Low Energy
• PSTN Dial Modem (optional with EM100 external module)
Hybrid Card Reader
8
Hybrid Card Reader
Magnetic Stripe Reader
To use the Magnetic Stripe Reader, insert the Magnetic Stripe
card into the card reader slot located on the top of the Q20.
The terminal reads the information from the magnetic stripe
card when the magnetic stripe is inserted into the card slot.
EMV Card Reader
To use the EMV Card Reader, insert the EMV Card with the
front of the card facing you and the chip down into the card
slot located on the top of the Q20. Leave the card inserted
until the terminal provides a message to remove the card.
NFC/Contactless Card Reader
To use the NFC/Contactless Card Reader, tap the
NFC/Contactless card to the Q20 screen when prompted.
The terminal uses an antenna device that detects and
retrieves information from the card.
Cleaning the Device
9
Cleaning the Device
WARNING:
Do not use industrial strength or abrasive cleaner as it may
damage or scratch the screen.
• Do not immerse device in water (or liquid).
• Do not spray water or cleaner into EMV Card Reader or ports.
• To clean screen, apply distilled water or mild glass cleaner onto
a soft, lint-free cloth and gently wipe terminal screen.
• To clean terminal, apply distilled water or plastic-safe cleaner
onto a soft, lint-free cloth and gently wipe terminal.
Power ON
10
Power ON
Caution: Changes or modifications not expressly approved by
the party responsible for compliance could void the user’s
authority to operate the equipment. In a domestic environment,
this product may cause radio interference in which case the user
may be required to take adequate measures.
Press and hold the ON/OFF button for two seconds until the
screen display lights up and the terminal successfully turns on.
(See page 1 for the location of the power button.)
Power OFF
11
Power OFF
Press and hold the ON/OFF button for two seconds. On the E500
screen, select Power off. (See page 1 for the location of the power
button.) The E500 turns off.
Note: For more information on the E500, including paper loading,
Wi-Fi service, LAN ports, the Dual-SIM feature, and installing a
SIM card, a Micro SD card, or a cable lock, see the PAX E500
Installation Manual.
11
Terminal Location
Terminal Location
5
Locate the terminal on a counter top, desktop or table top. Keep
the terminal away from direct sunlight, excessive dust, moisture,
and heat. Avoid locating the terminal near electrical devices that
might introduce interference such as microwave ovens and blow
dryers.
VERSION certification DATE
E500 WIFI
FCC PASS
UL
CE
ROHS
IC
CCC
2018.2
2018.1
2017.11
2018.2
2018.2
E500 4G
FCC
UL
CE
ROHS
PTCRB
IC
PASS
2018.2
2017 12.
2017 11.
2018.2
2018.2
Q20
PBOC L1
PBOC L2
QPBOC L1
QPBOC L2
EMV L1
EMV CL L1
FCC
IC
AMEX
PCI v5.x
UPTS 2.0
EMV L2
Paywave
Paypass
DPAS
qUICS
CE
PASS
PASS
PASS
PASS
PASS
PASS
PASS
PASS
PASS
2017 12.
2017 11.
2017 11.
2017 12.
2017 12.
2017 11.
2017 11.
2017 11.

PAX TECHNOLOGY INC. PAX TECHNOLOGY INC.
910
AC Power Connection
AC Power Connection
6
The E500 uses a two-piece AC power supply and cord. It is highly
recommended to use surge protection and a UPS backup power
supply with battery backup.
To apply power:
1. Connect the two-piece power supply and power cable together.
2. Plug the round power connector with the semi-circle plug into
the terminal power port.
DO NOT connect the other end to the AC power source until all
the other cables are connected first. Plugging in the AC power
cord to the power source before the other cables are installed
may result in damage to the terminal or connected devices.
WARNING:
PAX TECHNOLOGY INC.
The Q20 on the consumer-facing side of the E500 includes
a reader can be used as an EMV Card Reader and a
NFC/Contactless Card Reader.
3. Route the power cord through the cable retention slot located
at the bottom of the terminal.
4. After all terminal cables are connected, plug the terminal AC
power cable to the power source.
WARNING:
Do not disconnect the power supply while applications are being
downloaded to the terminal. The applications could be
downloaded improperly or the Flash memory could be damaged.
Terminal Communications
7
Terminal Communications
The E500 supports the following types of communication:
• Ethernet LAN
• Serial Port RS232
• USB
• GSM/GPRS
• WDCMA
• TD-SCDMA
• 4G FDD-LTE & TD-LTE
• Wi-Fi 802.11 b/g/n
• Bluetoot h® wireless technology and Bluetooth Low Energy
• PSTN Dial Modem (optional with EM100 external module)
Hybrid Card Reader
8
Hybrid Card Reader
Magnetic Stripe Reader
To use the Magnetic Stripe Reader, insert the Magnetic Stripe
card into the card reader slot located on the top of the Q20.
The terminal reads the information from the magnetic stripe
card when the magnetic stripe is inserted into the card slot.
EMV Card Reader
To use the EMV Card Reader, insert the EMV Card with the
front of the card facing you and the chip down into the card
slot located on the top of the Q20. Leave the card inserted
until the terminal provides a message to remove the card.
NFC/Contactless Card Reader
To use the NFC/Contactless Card Reader, tap the
NFC/Contactless card to the Q20 screen when prompted.
The terminal uses an antenna device that detects and
retrieves information from the card.
Cleaning the Device
9
Cleaning the Device
WARNING:
Do not use industrial strength or abrasive cleaner as it may
damage or scratch the screen.
• Do not immerse device in water (or liquid).
• Do not spray water or cleaner into EMV Card Reader or ports.
• To clean screen, apply distilled water or mild glass cleaner onto
a soft, lint-free cloth and gently wipe terminal screen.
• To clean terminal, apply distilled water or plastic-safe cleaner
onto a soft, lint-free cloth and gently wipe terminal.
Power ON
10
Power ON
Caution: Changes or modifications not expressly approved by
the party responsible for compliance could void the user’s
authority to operate the equipment. In a domestic environment,
this product may cause radio interference in which case the user
may be required to take adequate measures.
Press and hold the ON/OFF button for two seconds until the
screen display lights up and the terminal successfully turns on.
(See page 1 for the location of the power button.)
Power OFF
11
Power OFF
Press and hold the ON/OFF button for two seconds. On the E500
screen, select Power off. (See page 1 for the location of the power
button.) The E500 turns off.
Note: For more information on the E500, including paper loading,
Wi-Fi service, LAN ports, the Dual-SIM feature, and installing a
SIM card, a Micro SD card, or a cable lock, see the PAX E500
Installation Manual.
11
Terminal Location
Terminal Location
5
Locate the terminal on a counter top, desktop or table top. Keep
the terminal away from direct sunlight, excessive dust, moisture,
and heat. Avoid locating the terminal near electrical devices that
might introduce interference such as microwave ovens and blow
dryers.
VERSION certification DATE
E500 WIFI
FCC PASS
UL
CE
ROHS
IC
CCC
2018.2
2018.1
2017.11
2018.2
2018.2
E500 4G
FCC
UL
CE
ROHS
PTCRB
IC
PASS
2018.2
2017 12.
2017 11.
2018.2
2018.2
Q20
PBOC L1
PBOC L2
QPBOC L1
QPBOC L2
EMV L1
EMV CL L1
FCC
IC
AMEX
PCI v5.x
UPTS 2.0
EMV L2
Paywave
Paypass
DPAS
qUICS
CE
PASS
PASS
PASS
PASS
PASS
PASS
PASS
PASS
PASS
2017 12.
2017 11.
2017 11.
2017 12.
2017 12.
2017 11.
2017 11.
2017 11.

PAX TECHNOLOGY INC. PAX TECHNOLOGY INC.
910
AC Power Connection
AC Power Connection
6
The E500 uses a two-piece AC power supply and cord. It is highly
recommended to use surge protection and a UPS backup power
supply with battery backup.
To apply power:
1. Connect the two-piece power supply and power cable together.
2. Plug the round power connector with the semi-circle plug into
the terminal power port.
DO NOT connect the other end to the AC power source until all
the other cables are connected first. Plugging in the AC power
cord to the power source before the other cables are installed
may result in damage to the terminal or connected devices.
WARNING:
PAX TECHNOLOGY INC.
The Q20 on the consumer-facing side of the E500 includes
a reader can be used as an EMV Card Reader and a
NFC/Contactless Card Reader.
3. Route the power cord through the cable retention slot located
at the bottom of the terminal.
4. After all terminal cables are connected, plug the terminal AC
power cable to the power source.
WARNING:
Do not disconnect the power supply while applications are being
downloaded to the terminal. The applications could be
downloaded improperly or the Flash memory could be damaged.
Terminal Communications
7
Terminal Communications
The E500 supports the following types of communication:
• Ethernet LAN
• Serial Port RS232
• USB
• GSM/GPRS
• WDCMA
• TD-SCDMA
• 4G FDD-LTE & TD-LTE
• Wi-Fi 802.11 b/g/n
• Bluetoot h® wireless technology and Bluetooth Low Energy
• PSTN Dial Modem (optional with EM100 external module)
Hybrid Card Reader
8
Hybrid Card Reader
Magnetic Stripe Reader
To use the Magnetic Stripe Reader, insert the Magnetic Stripe
card into the card reader slot located on the top of the Q20.
The terminal reads the information from the magnetic stripe
card when the magnetic stripe is inserted into the card slot.
EMV Card Reader
To use the EMV Card Reader, insert the EMV Card with the
front of the card facing you and the chip down into the card
slot located on the top of the Q20. Leave the card inserted
until the terminal provides a message to remove the card.
NFC/Contactless Card Reader
To use the NFC/Contactless Card Reader, tap the
NFC/Contactless card to the Q20 screen when prompted.
The terminal uses an antenna device that detects and
retrieves information from the card.
Cleaning the Device
9
Cleaning the Device
WARNING:
Do not use industrial strength or abrasive cleaner as it may
damage or scratch the screen.
• Do not immerse device in water (or liquid).
• Do not spray water or cleaner into EMV Card Reader or ports.
• To clean screen, apply distilled water or mild glass cleaner onto
a soft, lint-free cloth and gently wipe terminal screen.
• To clean terminal, apply distilled water or plastic-safe cleaner
onto a soft, lint-free cloth and gently wipe terminal.
Power ON
10
Power ON
Caution: Changes or modifications not expressly approved by
the party responsible for compliance could void the user’s
authority to operate the equipment. In a domestic environment,
this product may cause radio interference in which case the user
may be required to take adequate measures.
Press and hold the ON/OFF button for two seconds until the
screen display lights up and the terminal successfully turns on.
(See page 1 for the location of the power button.)
Power OFF
11
Power OFF
Press and hold the ON/OFF button for two seconds. On the E500
screen, select Power off. (See page 1 for the location of the power
button.) The E500 turns off.
Note: For more information on the E500, including paper loading,
Wi-Fi service, LAN ports, the Dual-SIM feature, and installing a
SIM card, a Micro SD card, or a cable lock, see the PAX E500
Installation Manual.
11
Terminal Location
Terminal Location
5
Locate the terminal on a counter top, desktop or table top. Keep
the terminal away from direct sunlight, excessive dust, moisture,
and heat. Avoid locating the terminal near electrical devices that
might introduce interference such as microwave ovens and blow
dryers.
VERSION certification DATE
E500 WIFI
FCC PASS
UL
CE
ROHS
IC
CCC
2018.2
2018.1
2017.11
2018.2
2018.2
E500 4G
FCC
UL
CE
ROHS
PTCRB
IC
PASS
2018.2
2017 12.
2017 11.
2018.2
2018.2
Q20
PBOC L1
PBOC L2
QPBOC L1
QPBOC L2
EMV L1
EMV CL L1
FCC
IC
AMEX
PCI v5.x
UPTS 2.0
EMV L2
Paywave
Paypass
DPAS
qUICS
CE
PASS
PASS
PASS
PASS
PASS
PASS
PASS
PASS
PASS
2017 12.
2017 11.
2017 11.
2017 12.
2017 12.
2017 11.
2017 11.
2017 11.

PAX TECHNOLOGY INC. PAX TECHNOLOGY INC.
910
AC Power Connection
AC Power Connection
6
The E500 uses a two-piece AC power supply and cord. It is highly
recommended to use surge protection and a UPS backup power
supply with battery backup.
To apply power:
1. Connect the two-piece power supply and power cable together.
2. Plug the round power connector with the semi-circle plug into
the terminal power port.
DO NOT connect the other end to the AC power source until all
the other cables are connected first. Plugging in the AC power
cord to the power source before the other cables are installed
may result in damage to the terminal or connected devices.
WARNING:
PAX TECHNOLOGY INC.
The Q20 on the consumer-facing side of the E500 includes
a reader can be used as an EMV Card Reader and a
NFC/Contactless Card Reader.
3. Route the power cord through the cable retention slot located
at the bottom of the terminal.
4. After all terminal cables are connected, plug the terminal AC
power cable to the power source.
WARNING:
Do not disconnect the power supply while applications are being
downloaded to the terminal. The applications could be
downloaded improperly or the Flash memory could be damaged.
Terminal Communications
7
Terminal Communications
The E500 supports the following types of communication:
• Ethernet LAN
• Serial Port RS232
• USB
• GSM/GPRS
• WDCMA
• TD-SCDMA
• 4G FDD-LTE & TD-LTE
• Wi-Fi 802.11 b/g/n
• Bluetoot h® wireless technology and Bluetooth Low Energy
• PSTN Dial Modem (optional with EM100 external module)
Hybrid Card Reader
8
Hybrid Card Reader
Magnetic Stripe Reader
To use the Magnetic Stripe Reader, insert the Magnetic Stripe
card into the card reader slot located on the top of the Q20.
The terminal reads the information from the magnetic stripe
card when the magnetic stripe is inserted into the card slot.
EMV Card Reader
To use the EMV Card Reader, insert the EMV Card with the
front of the card facing you and the chip down into the card
slot located on the top of the Q20. Leave the card inserted
until the terminal provides a message to remove the card.
NFC/Contactless Card Reader
To use the NFC/Contactless Card Reader, tap the
NFC/Contactless card to the Q20 screen when prompted.
The terminal uses an antenna device that detects and
retrieves information from the card.
Cleaning the Device
9
Cleaning the Device
WARNING:
Do not use industrial strength or abrasive cleaner as it may
damage or scratch the screen.
• Do not immerse device in water (or liquid).
• Do not spray water or cleaner into EMV Card Reader or ports.
• To clean screen, apply distilled water or mild glass cleaner onto
a soft, lint-free cloth and gently wipe terminal screen.
• To clean terminal, apply distilled water or plastic-safe cleaner
onto a soft, lint-free cloth and gently wipe terminal.
Power ON
10
Power ON
Caution: Changes or modifications not expressly approved by
the party responsible for compliance could void the user’s
authority to operate the equipment. In a domestic environment,
this product may cause radio interference in which case the user
may be required to take adequate measures.
Press and hold the ON/OFF button for two seconds until the
screen display lights up and the terminal successfully turns on.
(See page 1 for the location of the power button.)
Power OFF
11
Power OFF
Press and hold the ON/OFF button for two seconds. On the E500
screen, select Power off. (See page 1 for the location of the power
button.) The E500 turns off.
Note: For more information on the E500, including paper loading,
Wi-Fi service, LAN ports, the Dual-SIM feature, and installing a
SIM card, a Micro SD card, or a cable lock, see the PAX E500
Installation Manual.
11
Terminal Location
Terminal Location
5
Locate the terminal on a counter top, desktop or table top. Keep
the terminal away from direct sunlight, excessive dust, moisture,
and heat. Avoid locating the terminal near electrical devices that
might introduce interference such as microwave ovens and blow
dryers.
VERSION certification DATE
E500 WIFI
FCC PASS
UL
CE
ROHS
IC
CCC
2018.2
2018.1
2017.11
2018.2
2018.2
E500 4G
FCC
UL
CE
ROHS
PTCRB
IC
PASS
2018.2
2017 12.
2017 11.
2018.2
2018.2
Q20
PBOC L1
PBOC L2
QPBOC L1
QPBOC L2
EMV L1
EMV CL L1
FCC
IC
AMEX
PCI v5.x
UPTS 2.0
EMV L2
Paywave
Paypass
DPAS
qUICS
CE
PASS
PASS
PASS
PASS
PASS
PASS
PASS
PASS
PASS
2017 12.
2017 11.
2017 11.
2017 12.
2017 12.
2017 11.
2017 11.
2017 11.

PAX TECHNOLOGY INC. PAX TECHNOLOGY INC.
910
AC Power Connection
AC Power Connection
6
The E500 uses a two-piece AC power supply and cord. It is highly
recommended to use surge protection and a UPS backup power
supply with battery backup.
To apply power:
1. Connect the two-piece power supply and power cable together.
2. Plug the round power connector with the semi-circle plug into
the terminal power port.
DO NOT connect the other end to the AC power source until all
the other cables are connected first. Plugging in the AC power
cord to the power source before the other cables are installed
may result in damage to the terminal or connected devices.
WARNING:
PAX TECHNOLOGY INC.
The Q20 on the consumer-facing side of the E500 includes
a reader can be used as an EMV Card Reader and a
NFC/Contactless Card Reader.
3. Route the power cord through the cable retention slot located
at the bottom of the terminal.
4. After all terminal cables are connected, plug the terminal AC
power cable to the power source.
WARNING:
Do not disconnect the power supply while applications are being
downloaded to the terminal. The applications could be
downloaded improperly or the Flash memory could be damaged.
Terminal Communications
7
Terminal Communications
The E500 supports the following types of communication:
• Ethernet LAN
• Serial Port RS232
• USB
• GSM/GPRS
• WDCMA
• TD-SCDMA
• 4G FDD-LTE & TD-LTE
• Wi-Fi 802.11 b/g/n
• Bluetoot h® wireless technology and Bluetooth Low Energy
• PSTN Dial Modem (optional with EM100 external module)
Hybrid Card Reader
8
Hybrid Card Reader
Magnetic Stripe Reader
To use the Magnetic Stripe Reader, insert the Magnetic Stripe
card into the card reader slot located on the top of the Q20.
The terminal reads the information from the magnetic stripe
card when the magnetic stripe is inserted into the card slot.
EMV Card Reader
To use the EMV Card Reader, insert the EMV Card with the
front of the card facing you and the chip down into the card
slot located on the top of the Q20. Leave the card inserted
until the terminal provides a message to remove the card.
NFC/Contactless Card Reader
To use the NFC/Contactless Card Reader, tap the
NFC/Contactless card to the Q20 screen when prompted.
The terminal uses an antenna device that detects and
retrieves information from the card.
Cleaning the Device
9
Cleaning the Device
WARNING:
Do not use industrial strength or abrasive cleaner as it may
damage or scratch the screen.
• Do not immerse device in water (or liquid).
• Do not spray water or cleaner into EMV Card Reader or ports.
• To clean screen, apply distilled water or mild glass cleaner onto
a soft, lint-free cloth and gently wipe terminal screen.
• To clean terminal, apply distilled water or plastic-safe cleaner
onto a soft, lint-free cloth and gently wipe terminal.
Power ON
10
Power ON
Caution: Changes or modifications not expressly approved by
the party responsible for compliance could void the user’s
authority to operate the equipment. In a domestic environment,
this product may cause radio interference in which case the user
may be required to take adequate measures.
Press and hold the ON/OFF button for two seconds until the
screen display lights up and the terminal successfully turns on.
(See page 1 for the location of the power button.)
Power OFF
11
Power OFF
Press and hold the ON/OFF button for two seconds. On the E500
screen, select Power off. (See page 1 for the location of the power
button.) The E500 turns off.
Note: For more information on the E500, including paper loading,
Wi-Fi service, LAN ports, the Dual-SIM feature, and installing a
SIM card, a Micro SD card, or a cable lock, see the PAX E500
Installation Manual.
11
Terminal Location
Terminal Location
5
Locate the terminal on a counter top, desktop or table top. Keep
the terminal away from direct sunlight, excessive dust, moisture,
and heat. Avoid locating the terminal near electrical devices that
might introduce interference such as microwave ovens and blow
dryers.
VERSION certification DATE
E500 WIFI
FCC PASS
UL
CE
ROHS
IC
CCC
2018.2
2018.1
2017.11
2018.2
2018.2
E500 4G
FCC
UL
CE
ROHS
PTCRB
IC
PASS
2018.2
2017 12.
2017 11.
2018.2
2018.2
Q20
PBOC L1
PBOC L2
QPBOC L1
QPBOC L2
EMV L1
EMV CL L1
FCC
IC
AMEX
PCI v5.x
UPTS 2.0
EMV L2
Paywave
Paypass
DPAS
qUICS
CE
PASS
PASS
PASS
PASS
PASS
PASS
PASS
PASS
PASS
2017 12.
2017 11.
2017 11.
2017 12.
2017 12.
2017 11.
2017 11.
2017 11.

Q20 Payment Module
Cable Reten�on Slots Cable Reten�on Slots
Back View
PAX TECHNOLOGY INC.
PAX TECHNOLOGY INC.
Terminal Ports
Terminal Ports
3
Box Contents
Box Contents
• 1 - PAX™ E500 with Integrated Q20
Customer-Facing Payment Module
• 1 - AC Power Adapter (PN 200310110000135)
• 1 - AC Power Cord (PN 200311020000023)
• 1 - Thermal Paper Roll (PN 200499000000078)
Note: Product images shown may be different than actual
product received.
Product Description
Product Description
Printer Indicators:
Paper Out
Printer Error
Advance Paper
EMV Card Reader
Open Printer Cover
Back Cover Plate
®
K-Slot
Left View
Screw
At the back of the E500, ports enable the terminal to add
peripherals such as PIN pads, check readers, contactless
readers, and other external devices, to enable local terminal
downloads and communications, and to provide power. The
ports are labeled and color-coded.
The following connectors are available on the back of the E500:
• Cash Drawer (RJ11, 24V) - Used to connect to the cash drawer
• RS232 (RJ45) - Used to connect an external POS device or
check reader
• LAN A and LAN B - Used for bi-directional Ethernet connections
using DSL or Cable
• USB-Host - Type A
•
USB-OTG (Micro-B) - Used for local terminal downloads
or external peripherals
• Audio Jack – Supports the microphone
• AC Power - Used to connect AC power supply to the terminal
Underside
Cable Retention Slots
Regulatory Label
E500 PN+S/N Label
Q20 PN+S/N Label
BT MAC+IMEI Label
Screw
LAN MAC+ LabelWIFI MAC
Screw Screw
Cable Retention Slots
Battery Cover
Quick Setup Guide
PAX™ E500
PAX TECHNOLOGY INC.
AC Power Adapter
AC Power Cord
Thermal Paper Roll
This document is provided to you for informational purposes
only. All features and specifications are subject to change
without notice. PAX’s name and PAX’s logo are registered
trademarks of PAX Technology Inc. The Bluetooth® word mark
and logos are registered trademarks owned by Bluetooth SIG, Inc.
and any use of such marks by PAX Technology, Inc. is under
license. Other trademarks and trade names are those of their
respective owners.
Remove Back Cover Plate
Remove Back Cover Plate
4
1. Grasp the plastic tabs on both sides of the lower edge of the
cover plate with your thumbs.
2. Pull up until the cover plate releases.
Note: If you cannot remove the cover plate with your hands,
use a flat head screwdriver to release the lower edge of the
cover plate.
3. Slide the cover plate, releasing the three upper plastic tabs at
the top of the cover, and remove the cover plate.
P/N:200312000000346
Responsible Party:
PAX Technology, Inc.
8880 Freedom Crossing Trail
Building 400, 3rd Floor, Suite 300
Jacksonville, FL 32256, USA
Help Desk
1-877-859-0099
www.pax.us