PAX A920 User manual

PAX A920 Setup Guide
Rev 07/2020
A Global Payments Company
A Global Payments Company
A Global Payments Company

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Table of Contents
Overview.........................................................................................................................1
Prerequisites................................................................................................................... 1
Connecting the A920 Device to a Local Wi-Fi Network...................................................1
Configuring Static IP .....................................................................................................2
Connecting the A920 Device with an Ethernet Connection.............................................2
Verifying ECR Com Settings ...........................................................................................2
Configuring the A920 in CRE..........................................................................................3
Credit/Debit Payment Setup..........................................................................................3
EBT Payment Setup...................................................................................................... 4
Tip Line Setup...............................................................................................................5
Tip Prompt Setup..........................................................................................................6
Using the A920 Payment Terminal..................................................................................7
Launching Portico Application.......................................................................................7
Printing Credit Card Slips..............................................................................................7
Completing Payment Transactions ...............................................................................7
L920 Base....................................................................................................................... 8
Benefits.........................................................................................................................8
Setting the IP Address for Wi-Fi and Ethernet Connections..........................................8
Date
Product Version
Author
Summary
07/07/2020
13.1017
BG
Original document introduced.

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Overview
This article describes how to configure Cash Register Express to use the PAX A920 device to process
payments. The A920 terminal is an Android based, multilane transaction processing and mobile smart
terminal. This service is only supported by Heartland Payment processing.
To function properly, the device must be loaded with a Special PAXStore template for CRE.
We recommend you make any adjustments to the device at the PAXStore level to ensure that, if
the device’s firmware is ever updated or changed, those updates will include the site-specific
settings. If you do not set them at the PAXStore level, your settings will be overwritten by any
downloads.
Prerequisites
You must add an A920 SKU to an opportunity in Salesforce.
The merchant account must have a Heartland Processing MID in Salesforce to complete the order.
The merchant must be processing with Heartland Payments Systems.
The merchant must be using CRE version 13.1017 or later.
If you have any questions or concerns regarding the PAX A920 device, please email them to
[e-mail], or call 1.888.909.8498.
Connecting the A920 Device to a Local Wi-Fi Network
You will need to set the A920 device to connect to the site’s wireless network.
1 Turn on the device.
2 In Home Screen, tap Settings.
3 Enter the password (9876), then select OK.
4 Tap Wi-Fi.
5 Select your local network.

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6 Enter the network’s password, then tap Connect.
7 Wait until the device connects, then tap the Wi-Fi network’s icon.
The app will display the network settings.
8 Record the IP address.
You will need the IP address to configure CRE to communicate with the device.
Configuring Static IP
1 Long hold your Network icon.
2 Select Modify Network.
3 Check the Advanced Options box.
4 Scroll down and change DHCP to Static.
5 Scroll down and enter the desired IP address, Gateway, and DNS information.
6 Select Save.
Connecting the A920 Device with an Ethernet Connection
To connect the A920 to a local network with an Ethernet connection, you must use the device with the
L920 base. For more information on the L920 base, see the L920 Base section at the end of this guide.
1 Turn on the device.
2 In the Home Screen, tap Settings.
3 Enter the password (9876), then tap OK.
4 Tap Ethernet.
5 Tap Ethernet Configuration.
6 Tap Static/DHCP.
The device will prompt for the IP Address, Subnet Mask, Gateway and DNS.
7 Enter the IP Address, Subnet Mask, Gateway, and DNS.
8 After you enter the necessary information, tap Connect.
Verifying ECR Com Settings
1 From the main screen, launch the Portico application and enter password (916860).
2 Select ECR Com Settings.
3 Verify that the Host Port number is set to 10009.

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Configuring the A920 in CRE
Credit/Debit Payment Setup
1 From the Options/Manager screen, select Setup, then Setup Screen.
2 From the Payment Processing tab, select the Processing subtab, and then select Credit/Debit.
3 From the Payment Processor list, select PAX (TCP/IP Interface).
4 Enter the static IP address assigned to the PAX.
5 From the Processing Company list, select Heartland.
6 Enter 10009 for Port No.
Optional:
If you are set up with Heartland to process debit cards, put a check in the box next to Process
Debit Cards.
Put a check in the box next to Disable Blind Return if you wish to require original receipt
information when processing a return.
7 Select Update to save your changes.

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EBT Payment Setup
1 From the Options/Manager screen, select Setup, then Setup Screen.
2 From the Payment Processing tab, select the Processing subtab, and then select EBT.
3 From the Payment Processor list, select PAX (TCP/IP Interface).
4 Enter the static IP address assigned to the PAX.
5 From the Processing Company list, select Heartland.
6 Enter 10009 for Port No. and check appropriate boxes to indicate accepted EBT payment types.
Enabling Process EBT Foodstamp Voucher determines if FoodstampVoucher is an option in
the EBT payment type prompt in CRE.
Enabling Process EBT Cash Benefit determines if Cash Benefit is an option in the EBT
payment type prompt in CRE.
7 Select Update to save your changes.

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Tip Line Setup
Note: You cannot process debit card sales when tips are enabled.
1 From the Options/Manager screen, select Setup, then Setup Screen.
From the Payment Processing tab, select the Processing subtab, and then select Credit/Debit.
Make sure the box for Process Debit Cards through this Credit Card Processor is unchecked.
2 Select the Tips subtab and verify that Yes on Completed Invoices is enabled.
3 Check the box next to Keep Check Open Until Tip Applied (Optional).
4 Select Update to save your changes.

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Tip Prompt Setup
The PAX A920 device can be configured to prompt for tip during the sale. If you wish to use this feature,
please be advised of the following:
The prompt tip feature must be enabled on the processor’s side as well.
This feature is only available for CRE version 13.1017 and higher.
You must configure this feature when there aren’t any invoices open. (Perform a settlement before
configuring).
This cannot be used with the Bar Tab feature.
1 From the Options/Manager screen, select Setup, then Setup Screen.
2 From the Payment Processing tab, select the Tips subtab.
3 Verify that Yes to Completed invoices is selected.
4 Check the Prompt For Tip Immediately After Sale checkbox.
5 Select Update.
Note: You must restart CRE at all stations after saving changes.

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Using the A920 Payment Terminal
Launching Portico Application
The following procedures launch the Portico application on the A920 device, allowing transactions to be
processed. The device should remain in this mode for the POS to complete credit card transactions.
1 From the main screen, find the Portico application.
2 Double tap to launch the application.
Printing Credit Card Slips
To set up signature capture and printing through the A920 device, follow these steps:
1 Launch the Portico application as indicated above.
2 Select the Menu icon in the upper right corner, enter the default password (916860).
3 Select Operation Settings.
4 Select Signature Type.
5 Select signature preference.
Select Print on Paper to print a receipt for guest to sign.
Select E-signature to allow guest to sign on device.
Completing Payment Transactions
The following procedures describe how to process a credit card transaction with the A920 device. If the
device is connected to the local network with an Ethernet connection, it must remain connected to the
L920 base to process the transaction.
1 In the POS, select an invoice to pay and then select a credit card payment.
If the app is set to prompt for a tip, it will do so.
2 If prompted for a tip, enter a tip amount, then tap Submit.
3 When the app displays the Please Enter Account prompt, enter the card’s number.
If the card has an EMV chip, you can dip the card or tap it against the front sensor.
If the card has no EMV chip, you can swipe it.
If these methods are unsuccessful, you can type the card number into the Please Enter
Account box, then tap Confirm.
4 If the site uses surcharges, the device may display a notification prompt.
5 If the device displays the surcharge prompt, tap OK.
If you have dipped the card, the app will prompt you to remove the card.
6 If prompted, remove the dipped card.
The device will process the payment.

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In the app’s settings, you can also configure the payment screen to include Apple Pay, Google Pay, and
Samsung Pay as payment options.
L920 Base
If you want to use the A920 as a wireless solution, we recommend that you use it with the L920 base. The
L920 base has various benefits, as it offers a place to host the A920 terminal while charging and enables
you to connect the device to the network with an Ethernet connection instead of Wi-Fi. When the A920 is
docked, you can configure both the dock’s Ethernet connection and Wi-Fi connection to a static IP
address. When the A920 device is lifted from the L920 base, it keeps the same IP setting, preventing
disconnection from the network and POS.
The L920 base is not included with the A920 device. You must order from a third-party vendor.
Benefits
Offers safe charging solution.
Wired to Wireless connection seamlessly.
Micro USB not exposed, preventing damage.
Setting the IP Address for Wi-Fi and Ethernet Connections
1 Tap Settings.
2 Tap Ethernet.
3 Scroll to Configure Ethernet Device.
4 Select Static.
5 Enter the necessary IP information.
6 Tap Save.
7 Go back to Settings.
8 Select Wi-Fi.

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9 Forced press your Wi-Fi network.
10 Tap Modify Network.
11 Select Advanced Options.
12 Scroll down.
13 Tap IP Settings, then tap Static.
14 Scroll down.
15 Enter the same necessary IP information.
16 Tap Save.