14
Warranty (continued)
Pentair Water does not warrant that spare parts will be made available for the whole of the
reasonable period and reserves its right to cease supplying spare parts or providing facilities for
repair of spare parts in circumstances which are beyond its control including the requirement to
remove spare parts from sale as a consequence of changes in the law or otherwise as it deems fit.
When purchased in Australia as part of a consumer transaction as defined in the Australian Consumer
Law the following statement applies:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How to get service:
In Australia please contact 1800 664 266 In New Zealand please contact 0800 664 269 Claims under
this warranty must give evidence of date of purchase, model and serial number of the product and
the claimants name, address and telephone number.
1) To obtain warranted service, you will be required to provide to either Pentair Water state
office or recommended service agent:-
a) the product;
b) confirmation in writing specifying the nature of your claim;
c) proof providing date of original purchase;
d) full contact details including name and address;
e) the serial number of the product if any.
2) The product is to be forwarded by the customer freight paid to an Authorised Pentair Water
service agent.
Infield service by an authorised Pentair Water Service Agent will incur a travel, removal &
reinstallation fee to adjudicate on warranty issues.
3) Warranty service work will be denied or suspended, on equipment not readily accessible
to service personnel, that is products that are behind barriers, tiled or bricked in,
installed in roofs or second story external walls including inaccessible power points.
4) Any service of any product which is found to be faulty due to abuse, fair wear & tear,
misuse or improper installation will be charged to the owner at the service agents current
servicing hourly rate.
Limitation of implied warranties:
To the extent permitted at law, Pentair Water excludes any express or implied warranties other than
those contained in this owner’s manual.
Exclusion of damages:
Subject to any rights or remedies under any applicable consumer protection laws, PENTAIR WATER’S
LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT.
PENTAIR WATER SHALL NOT BE LIABLE FOR:
1) DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT, DAMAGES BASED
UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS
OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE OF BUSINESS RELATIONSHIPS,
OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
2) ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE.
3) ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY.